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Business Profile

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Slice
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Slice has 2 locations, listed below.

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    • Slice

      349 5th Ave Fl 6 New York, NY 10016-5149

      BBB accredited business seal

    • Slice

      902 Broadway Fl 19 New York, NY 10010-6021

      BBB accredited business seal

    Customer Review Ratings

    1.03

    Average of 129 Customer Reviews

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    Review Details

    • Quanika H

      Date: 11/03/2022

      Quanika H

      Date: 11/03/2022

      Like everyone else said, order wasnt delivered and when I reached out to customer service, the assistance was not there. I have to wait until tomorrow for a resolution, but Slice didnt wait until tomorrow to take my money. Never again.

      Slice

      Date: 11/15/2022

      Hi *******, we are sorry to hear about the issues you had faced! We had checked this case from our end and we were notified that the restaurant had contacted you directly to resolve this issue and make things right. However, if there is any further assistance needed from our end please do not hesitate to reach us out with further details at ***************************************

    • Gene S

      Date: 11/02/2022

      Gene S

      Date: 11/02/2022

      Had to order through the Slice app. ***** never arrived. They said the restaurant said it was delivered, and sided with them. Total scam.

      Slice

      Date: 11/23/2022

      Hi ****, we are sorry to hear that you feel this way. We had checked our records and the preparation and delivery of your order with us was confirmed a few times by our restaurant partner as completed. As delivery is handled directly by the restaurant in this case, we are not able to proceed with adjustments without their authorization. Nevertheless, if there is anything we have missed about this case please feel free to share that with us at ****************************************

    • Amy C

      Date: 10/25/2022

      Amy C

      Date: 10/25/2022

      Poor delivery service. No intention of really making it right even when it's all on them. But please don't hold your local pizzerias accountable. Share your experience with them and let them decide how important it is that their customers are satisfied with all phases ...from the time it's ordered to the first delicious cheesey bite. Slice doesn't seem to care much about my experience. I'd venture to guess from the other reviews that I'm the rule. Not the exception.

      Slice

      Date: 11/04/2022

      Hi ***, we are sorry to hear about any unpleasant experience you had faced! The delivery is handled mostly by our restaurant partners and for any order issues we always do our best to communicate that with them and try to make things right. Nevertheless, if that was not your experience we would like to get more insight and try to make things right. As such please feel free to share with us further details at *************************************** and we will connect.

    • JOSHUA W.

      Date: 10/22/2022

      JOSHUA W.

      Date: 10/22/2022

      Please don't order from this app. Placed an order on this app, waited 2 hours but never received my order. Told me that I would not be able to get a refund. The purchase amount including the taxes was $45.12. I've lost this much to this app. They will be hearing from ***** *** *** **** soon.

      Slice

      Date: 11/04/2022

      Hi ******, we are sorry to hear your order was not delivered! We would like to get more details regarding this and take a closer look. Please share with us further details at *************************************** and we'll look into this.

    • Catherine A

      Date: 10/18/2022

      Catherine A

      Date: 10/18/2022

      I used this delivery platform numerous times. The one time there was an issue with my order they did not nothing to make it right. They are in partnership with the restaurant in question so they could care less about me. The restaurant delivered part of someone else's order to me. The restaurant was incredibly rude and refused to correct it or issue a refund. The response I received from Slice.com was that the restaurant management says they sent me the correct order. End of story. Slice.com does not value it's customers. Do not waste your money utilizing their services. You should be able to leave zero stars in your reviews.

      Slice

      Date: 11/04/2022

      Hi *********, we are sorry to hear about your order issues! The delivery is mostly handled by our restaurant partners as such we always check in with them for any issue. However, we would like to take another look at the issue you faced and get more insight. Please share with us further details at *************************************** and we will connect.

    • Linda W

      Date: 10/11/2022

      Linda W

      Date: 10/11/2022

      Please dont order order from SLICE. The order will never come!!

      Slice

      Date: 10/12/2022

      We are sorry to hear that you did not receive your order! We'd like to take a closer look at what went wrong here, so please share with us further details at *************************************** and we'll look into this for you.

    • Janice M

      Date: 10/01/2022

      Janice M

      Date: 10/01/2022

      Did not get order from slice. They told me refund would be processed in 3-5 business days and no sooner because of a banking policy. There is no banking policy prohibiting a refund sooner than 3-5 business days. Never order with anyone using Slice.

      Slice

      Date: 10/05/2022

      Hi ******, we are sorry to hear about any miscommunication. Once a refund is processed the usual time frame for the funds to become available is within 3 to 5 business days but for the exact time frame that does depend on the bank provider. Nevertheless, we'd like to take a closer look into your experience and provide more insight, please share with us further details at *************************************** and we'll connect.

    • Allison B.

      Date: 09/26/2022

      Allison B.

      Date: 09/26/2022

      Every time Ive used this app I have experienced an issue. The first couple of times were ok. I was trying to give Slice a chance, but the issues just keep happening. The customer service is absolute **** I cant even delete my account. I have to put in a request that isnt seeming to come. They say that they care, but they dont and its so obvious in their voices. They take forever to respond to you which is so infuriating in the moment when youre trying to handle a problem. Its 2022, why are we even having these issues? It is the most absurd customer service Ive ever dealt with, if thats what you want to call it. I will never use this app again nor will I recommend it. Im telling everyone I know to NOT use it. What a waste!

      Slice

      Date: 09/27/2022

      Hi *******, we are sorry to hear that we've let you down. We would like to take a closer look at the issues you had faced and try to make things right, please share with us further details at *************************************** and we will connect!

    • Lisa S

      Date: 09/25/2022

      Lisa S

      Date: 09/25/2022

      Ordered pizza, waited, got past time it should be here, checked app, said it was delivered - it was not! Chatted with customer service, they said it had to be investigated and we would hear back from someone within 24 hours. I said we still have no dinner - was told nothing they could do. Called customer service (if you can call it that) and was told same thing - investigate, 24 hours... I said I would pay for the order to be remade while they investigated, we were hungry and I knew we didn't do anything wrong, investigation would certainly be in my favor - was refused! They could not contact the driver and the driver did not take a photo of the delivery. Not my fault you cannot contact the driver! 24 hours passed, not contact from Slice. Contacted again, no refund 24 hours later. Had to contact them four times to get a refund four days later. Asked to speak to a supervisor or manager each time, none available. Waiting for a week now to hear back and nothing so I am leaving this review for them everywhere a review can be left. Know that you order at your own risk and if there is a problem, you will be out your money and have no food either. They will not be the least bit sorry. Buyer beware! There should be a zero start rating for them.

      Slice

      Date: 09/27/2022

      Hi ****, we are sorry to hear about your unpleasant experience. Based on our policy regarding an order issue our support team does escalate that to the appropriate department for a resolution. Nevertheless, we are sorry to hear for the delay it took to make things right with you and we will report this experience to the appropriate department to take all the necessary measurements for a quicker resolution in such cases. Please feel free to reach back to us at *************************************** with any questions or concerns.

    • kimberly w

      Date: 09/18/2022

      kimberly w

      Date: 09/18/2022

      Slice delivery is horrible- never use it. They will not deliver your food and there is zero customer service so you are out your money.

      Slice

      Date: 09/20/2022

      Hi ********, we are sorry to hear your order was not delivered. This case has been escalated and our team will be following up with you with an email regarding this issue.

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