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Business Profile

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Slice
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Slice has 2 locations, listed below.

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    • Slice

      349 5th Ave Fl 6 New York, NY 10016-5149

      BBB accredited business seal

    • Slice

      902 Broadway Fl 19 New York, NY 10010-6021

      BBB accredited business seal

    Customer Review Ratings

    1.03

    Average of 129 Customer Reviews

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    Review Details

    • Leigh W

      Date: 05/22/2024

      Leigh W

      Date: 05/22/2024

      Awful! Just Awful. Going to have to call my bank to dispute the charges. **************** was useless. Did we have pizza tonight? Nope!

      Slice

      Date: 07/15/2024

      Hi *****! We are very sorry to hear that. Upon checking into the system, our team found out what happened and reached out to you with further details via email.

    • Alex W

      Date: 04/28/2024

      Alex W

      Date: 04/28/2024

      Ordered mistakenly at the wrong restaurant that shares an identical name but in a city over 400 miles away. I called immediately to cancel and they claimed that the order was already prepared and the restaurant would have to agree to refund. I called the restaurant and they agreed. I called Slice back and they claimed that the restaurant told them they would not refund. I called back and they said that the order was now already made and that Id have to talk to Slice. Slice then said theyd call the restaurant and they said that they wouldnt refund. Back and forth we went. After spending 45 minutes on the phone they finally refunded my order. It didnt have to be that complicated and I would like a formal apology for the hassle which should have been an otherwise easy transaction.

      Slice

      Date: 07/17/2024

      Hi ****! We're sorry to hear you didn't get the experience you deserve, regardless of our committed effort on collaborating with our pizzeria partners to ***** you admirable and excellent service, its quite unfortunate that we didnt meet up with the supposition this time. If there's anything you'd like to add, please reach us so we can follow up!

    • Rose S

      Date: 04/21/2024

      Rose S

      Date: 04/21/2024

      If I could give this company a negative zero I would. In life there are mistakes we all make because were human . I was up all night at a wedding , I didnt have my car for delivery so I order food. These people were the company offered cheap price so I took it. Again I made a mistake and put 3 not 36 for my address. So I called and they refused to refund me or resent another item. The driver did not verify with who ever he gave the food to just to be sure or contact me about anything. So breakfast after a wedding and a wild night was not happening for me. I am very disappointed in the service provided to me through this service. I am not a habitual customer that request refund or anything. It was my first time order and I was willing to spend my money and tip the driver on the app for doing nothing. I want a refund and I have asked and the answer was no. The women in customer service says shes transferring me to someone else and hung up the phone. She didnt even have the courtesy to transfer me . She didnt even have the professionalism to hang the situation but not only did she not have it, the company has no protocols to provide back up policies that will be able to ease the customer after calling to complain. The lady had to resort to hanging up because this company is not in business for the right reasons. I called the restaurant that made my food and thank god he understood and send me the food to the right address. This company will make restaurants look bad for this. Long story short, YOU GUYS SUCK!!

      Slice

      Date: 07/17/2024

      Hi ****! We're so sorry to hear you didn't get the support you needed. Upon checking into the system, our team has tracked down your order and reached out to you with an email with more details.

    • Jay S

      Date: 04/04/2024

      Jay S

      Date: 04/04/2024

      . I ordered pizza from Oggis in Cambridge and Slice sent proof of delivery. To the wrong house! And they continued arguing that its the right house. I am down the cost of two pizza, delivery and tip. I have the picture of the house they delivered it to. Its not the house that was on the order.

      Slice

      Date: 07/18/2024

      Hi there! We are sorry to hear about your experience. Upon checking into the system, our team reached out to you via email with more details about this situation.

    • LIAM777

      Date: 03/21/2024

      LIAM777

      Date: 03/21/2024

      I've been using the app for a few years with only minor issues, but this year, just after I was again entitled to a free pizza i began to have problems. I kept getting error messages when trying to sign in. I then posted a question to slice publicly on ******** about this issue, advising customer service would handle. I was then told that my account had been deleted, but NOT at Slice's request. I have asked repeatedly for a copy of the request to delete with no response. Seems like they may be running a scam; perhaps I received too many free pizzas in the past?

      Slice

      Date: 07/18/2024

      Hi ****! We appreciate you taking the time to bring this matter to our attention and we're sorry to hear about this. The account can only be deleted if you request it, meaning that no account can be deleted manually from our side. If you have any questions, feel free to reach out to ***************************************

    • Ranjani S

      Date: 03/21/2024

      Ranjani S

      Date: 03/21/2024

      I order two different type of pizza when I went to check out it defaulted back to thin I made the correction the second time and made sure one was thick crust and it still defaulted back. There is definitely a program error somewhere. And I was told from the store I'm not the first customer with this issue. I was told by ********************** the error is not on there side and that I made the error as response back.

      Slice

      Date: 07/18/2024

      Hi *******! Our Technical Team investigated your case and they informed us that according to the logs, they were not able to spot any irregularities on our end. It's important to note that all items and modifications must be manually selected by you, and neither the restaurant nor we have the ability to modify them. Our team reached out to you via email with further details about this situation.

    • wagih m

      Date: 03/05/2024

      wagih m

      Date: 03/05/2024

      over charge for prossing fee order fee is 3$plus tablet fee is 24$you about 20% off

      Slice

      Date: 07/17/2024

      Hello there! Thank you for your feedback. We understand your concern about pricing and we value your business. In this case, please reach out to our team so we can further assist you. We are sorry for any confusion this may have caused.

    • Charlotte J

      Date: 02/19/2024

      Charlotte J

      Date: 02/19/2024

      Slice is horrible! Delivery driver never delivered our pizza, after calling their customer service and filing a claim, they still will not refund our money. Slice refuses to take responsibility,

      Slice

      Date: 07/18/2024

      Hi there! We are sorry to hear about your experience. Our team communicated closely with our delivery partners and the order was delivered to the correct location with a picture provided. An appropriate team also reached out to you via email for further details of this situation.

    • Jacob F

      Date: 02/14/2024

      Jacob F

      Date: 02/14/2024

      Been calling my restaurant for months trying to get us to join slice. We have repeatedly told them no and asked them to stop calling. They are still calling us every week harassing us about how they can triple the business we do. I have called three separate times telling them to stop calling our store and yet they still havent stopped.

      Slice

      Date: 07/18/2024

      Hi *****! Your feedback is crucial to us, and we regret any inconvenience caused by our attempts to reach out. If you have further concerns, please reach us directly so we can check further!

    • Dee H

      Date: 12/22/2023

      Dee H

      Date: 12/22/2023

      **************** is horrible they dont refund you they allow restaurants and delivery drivers to leave good outside on steps. Dont replace missing items just everything about this app is horrible

      Slice

      Date: 07/18/2024

      Hi ***! Thank you for sharing your experience with us and we are sorry we fell short of your expectations. Please know that we take your feedback seriously and are actively reviewing our policies and procedures to prevent similar incidents in the future.

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