Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** reversed funds back to Astra/Webull and Webull will not return those reversed funds back to my brokerage account so I can withdraw them and close my account with them. They are stealing money from me that is reversed back to them

  Business Response

  Date: 07/17/2025

  HI ****,

   

  You'll need to reach out to the bank that issued the reversal.  We are unable to assist here.  Please let us know if we can help with anything else.

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ******
  
  
  
  
   
  

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Webull Pay isn't allowing me to link my Savings account so that I'm able to withdraw my funds. But there was no problem linking my account when I made deposits.

  Customer Answer

  Date: 05/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ********

  I was able to add a different account.
  
  
  
   
  
  

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didnt receive my $100 worth of **** fractional shares On July 15, 2024 I received a email from this company called Webull which is basically a commission-free online brokerage platform that offers trading services for stocks, ETFs, options, and cryptocurrencies. Anyway the email said that If I fund my Webull account by any amount I will receive $100 worth of NVDA fractional shares ( As shown in the Picture) so on July 19, 2024 I click on the tap to claim button then I was asked to fund my Webull account so I funded my Webull account by $1 through my bank (As Shown in the Picture) then I have been waiting for almost 9 months and I have never receive my $100 worth of **** fractional shares so I contacted Webull customer support team through the phone about this issue they told me to contact Webull through email about this issue so I contacted Webull through email support team multiple times for over 3 weeks didnt receive a response and I still didnt receive my $100 worth of NVDA fractional shares.

  Business Response

  Date: 06/10/2025

  Hi *******,
  
  We are unable to assist through this platform.  Please reach out to our customer service team within the ********************** app

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/11/2025 Trading in the futures market with ************ ******* with an open position of 26 I hit close position, amount total followed by sell all... instead of doing as required I was met with sell failed and had to reopen the sale and when that was done instead of a sale of 26 which was my open position I was hit with a sale of 56 which took all of my equity and sent me into a short position on a rallying stock. When I called and reported the issue to webull financial and had this escalated to upper management they said because I have previously traded in a similar way it must have been intentional and to put it nicely that I should get bent. I have reached out multiple times since and have had my calls ignored to the tune of waiting on the phone for several hours for a transfer to the futures department. I have also been told that this is my issue because of the waiver signed that states any technology issue is on the customer not them as a company. They have mad allusions to the fact that without a screen recording it doesn't matter even though they came that they can see every aspect of that trade and refuse to show that. If i could leave any more negative of a review I would the level of customer service and disrespect shown is absurd in the max.

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Webull Financial LLC regarding complaint ID ********.
  
  Sincerely,
  
  ***** ******
  

  Business Response

  Date: 06/10/2025

  Hi *****,
  
  We are unable to assist through this platform.  Please reach out to our customer service team within the ********************** app

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Webull has locked me out of my account for no reason with no ability to get back in. This has precluded from buying stocks over the last week when I very much wanted to. Despite many many attempts I get no help. I had changed my phone number from ************ a month ago. So I opted to verify using my email, using Plaid, using my bank account and social. All verified. Still it tells me no and locks me out because the number isnt registered. Then it says the email (that is my login and theyve emailed me many times on) isnt registered. Which is false.They also baited me in with a deceptive promo for fractional shares. When asked where they were they said it took 90 days to receive. At 90 days they then said 180. Now I cant even get into my account, buy, sell, get my money or even get communication. I will be reporting them to the ************************ next. This is absolutely insane.

  Business Response

  Date: 04/13/2025

  Hi ******,

   

  You will need to reach out to the business in for assistance.  

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Webull rejected multiple times to transfer the money that I own even if I have already provided the account ownership proof of my account. I demand my money immediately to be transferred out to the account that I desired.

  Business Response

  Date: 04/13/2025

  Hi ****** 

   

  You will need to reach out  to the business for assistance. 

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The response from the business was not satisfactory 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ****
  
  
  
  
   
  

  Business Response

  Date: 06/10/2025

  Please reach out to the business and provide the necessary documentation being requested. 

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ****** trading account was compromised, and someone used my account information to make trades in the stock market. I reached out to my bank to resolve this issue, and they advised me to contact Webull. However, Webull provided me with an incorrect email address, making it impossible for me to get in touch with them. I am now trying to figure out the best way to recover my money. It has been months since this issue occurred, and I still have not received any communication from Webull.

  Business Response

  Date: 04/09/2025

  Hi ***,

   

  You can reach us at *****************

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by **** about opportunity that could be mine, and then **** contacts me through telegram and says wonderful news. I hear you're interested in making some money and I said OK what do I have to do. She explained to me that it's called tasks I will be performing tasks and getting paid $10 per task. All I have to do is subscribe to various ******* channels and the tasks are posted up on another VIP account on telegram. So the way it works. Is you go to their VIP Telegram account and they post up these tasks every 20 minutes, which entails subscribing to ******* channels. Then you take a screenshot of the channel I subscribed to as proof that I subscribed to the channel and send it to receptionist **** and she keeps track of money owed to me. Now there are also VIP tasks available send in $100 and in 20 minutes they send you back 130+30 for the VIP transaction. My first *** task was for $50 and they sent me back $65, so l made $15 bucks real quick and I thought wow that was cool, so then I sent $100 in and then they convince me to do a double VIP task so l had to complete the second part of the task in order to withdraw funds and that second task was for $300, so I'm promised to get $360 back +30. So then I speak with ****** because he's my teacher that's what they called him a teacher and I told ****** l've already done both VIP task the hundred dollar task the $300 task plus l've already done about 200 "free tasks" on ******* task at $10 each. so that's $2000 that my receptionist **** has recorded for me and ****** my teacher has $400 of my cash. OK now I'm trying to cash out and ****** comes up with another story that something went wrong and have to do a $1500 task in order to fix issue, so I send in $1500 so I can withdraw my money. ****** says that my credit with Webull went from 100 to 90, so in order to bring it back up to 100 l have to send $3500 in. Then Ill be able to withdraw over $14,500 obviously I have been scammed robbed actually.

  Business Response

  Date: 04/06/2025

  HI *****, 

   

  The images provided are not of our website or platform and we do not communicate through Telegram. .  You are being defrauded by a company that is claiming to be Webull Financial.  Please contact your bank and local authorities. 

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited $1000 into the account to try out the app months ago because the app had good reviews of 4.7 stars on Apple store. Since doing so I have been unable to get a response from customer service at all at ********************** about how to retrieve my funds. There is no option within the app to send the money back my bank account.

  Business Response

  Date: 03/24/2025

  Hi ****,

   

  You can use the the help center or reach out to a representative on the platform for help.  Here is more information on how to remove funds: *******************************************************************

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. 
  

  The support team reached out to me and we were able to fix the issue. Thank you so much.

  
  Sincerely,
  
  **** ********
   
  

  
  

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using the Webull platform for a number of years. I regularly receive emails and messages from the platform for notification purposes. Recently, I have been charged $11 for 'paper confirmation fee'. This fee occurs when they are unable to send an email.However, after calling them, they were quickly able to send an email. The reason this is important to me is because my account went from around +$5, to $-6. A negative balance means I will be on margin call (not good for trading).I was not warned of this fee nor signed up for it. There has been no attempts to mesage me on the platform. They have tried to send an email back in February 2025 and charged the fee one month later. Had I known the email situation, I would have been able to pay the fee.I have also not received any physical copy in the mail. Also, this fee is charged by their clearing firm, not the platform. So the fee is irrelevant to the platform itself.Also, I am unsure as to why they have charged me 3 times in a row. They did not explain this reasoning at all or have made an effort to do so.

  Business Response

  Date: 03/24/2025

  Hi ****,

   

  You can find information related to fees here : ****************************************************;