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Business Profile

Investment Management

Webull Financial LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

Complaints

Customer Complaints Summary

  • 122 total complaints in the last 3 years.
  • 116 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The trade settled for 47..70. The amount made available was *****. You owe. *****. I want my money. NOW. In addition to that I want the reimbursement of nine months at **** each for a total of 4**** for the paper statements you stated you lied about. You said you stole that money on your recorded line. I want a total of *****. NoW. You will tell the truth.

    Business Response

    Date: 08/16/2024

    Hi *******,

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or ************************************************.

  • Initial Complaint

    Date:09/02/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They let me order an IPO that came with warrants that are supposed to be able to exercise immediately. But they give you no option to exercise the warrants. Instead after spending 16 hrs digging trying to find out how I found nothing on their website nor app nor in any search engines nor on their help page. Finally after contacting customer service they tell me I can contact them to exercise my warrants for a $50 fee and also would have to wait for them to hear back from their team to even begin the process. This has prevented me from exercising my warrants where I could have made a good profit. Instead by the time they will get back to me there will be no profits and I would lose money by paying their fees.

    Customer Answer

    Date: 09/27/2022

    Better Business Bureau:

    At this time, I have not been contacted by Webull Financial LLC regarding complaint ID ********.

    Sincerely,

    *********************************

    Business Response

    Date: 08/16/2024

    HI *********

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or *********************************

  • Initial Complaint

    Date:09/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my money transferred over to Webull from Fidelity. Its been almost 2 weeks and everyday they give me some excuse as to why i cant access my money. One representative laughed at me when i was trying to get help. Their playing games with me and my money.

    Business Response

    Date: 08/16/2024

    Hi *****, 

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or ************************************************.

  • Initial Complaint

    Date:08/26/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It's been 6 days since my bank cleared the money..... they still won't give it to me

    Customer Answer

    Date: 09/19/2022

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Webull Financial LLC has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been treating me poorly. Ive been ignored for days after days . Ive watch another person contact support and get help immediately but me on the other hand I have been ignored 7 hours . The company promised me a bonus for successfully referring numerous clients and they claim I received it but I never did , I have got any spins for stocks and I referred 81 people with 21 successful. They are not giving me no spins , I was only rewarded one aapl share but it says that I claimed another one of ****** which is not true . Also they are slow to clear my stocks out of transit I had to wait 4 days for others only took a day , and my stocks are not being released in my cash balanced . Their customer service is very poorly .

    Customer Answer

    Date: 08/23/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ********************



     

  • Initial Complaint

    Date:08/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Webull suspended & are terminating my brokerage account #******** in a few days after lying in recorded chat and phone calls about it being due to APEX Clearing House having "instructed us we cannot continue to support your account. We must comply with their instructions". However, when I called APEX at ************** and spoke to ************************* she verified there is no issue with my account. They also claimed it's due to "failed authentication" of my bank account when I switched it to link with joint account with my wife, but have since verified my bank account ownership electronically successfully (see screenshots) and manually via bank statements (see PDF) provided and even confirmed it was verified (see screenshots), are allowing withdraw to it, and said account was re-activated. But they never re-activated. In reality, they are just covering up for the fact that when I tried to verify it 3x I got "Unexpected Site Error" (see screenshot) due to their own system issues, as I have screenshots proving, and that when I provided bank statements as requested a half dozen times, they misplaced or never recorded that I provided this, with Webull supervisor ***** who I called at ************** on 8/4/2022 even confirming they still failed to record that I provided the requested bank statements to them. I even provided photos of the signature docs for the bank account, had BoA generate a Statement of Account in person with photos of us speaking with bank ************* card of bank manager who offered to personally verify my bank account too. All ignored by Webull. APEX even recommended I file a complaint once they learned of Webull lying about being "forced by them" to close my account, and stated Webull should contact their Compliance team if they in fact had any concerns about my account, which Webull then refused to do. Webull now just claims it was "too late when a decision is already made" regardless of successfully confirming my bank account ownership yet again.

    Business Response

    Date: 08/16/2024

    HI ******,

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or ************************************************.

Webull Financial LLC is NOT a BBB Accredited Business.

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