We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Jewelry Stores

SuperJeweler.com Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Reviews

This profile includes reviews for SuperJeweler.com Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SuperJeweler.com Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.77

    Average of 31 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Carmen B

      Date: 05/11/2025

      Bought a diamond ring! It turned black 30 days later ! Never purchase

    • Albert D

      Date: 03/26/2025

      Ordered a pearl necklace February 3 said it would ship February 6 after that only got excuses and here we are almost two months later still haven't gotten it and I am a repeat customer bought over I believe 25 times

    • Eileen M.

      Date: 02/12/2025

      wish/08/25 I placed an online order #*******-with the Super Jewellers website . Both items were part of their heavily advertised "holiday specials" The original order showed an estimated ship date of 1/10/25. The next time I checked my order, it showed the estimated ship date had moved out to 1/15/25. I waited until 1/20/25 to check again and found the listed estimated ship date was still 1/15. The order had no tracking information available. Now I am getting concerned. I called the listed sales phone # and spoke to *********" . I asked when my order would ship. She could not confirm a date as she said the order had been delayed. She didn't know why it was delayed , or when the order would ship. At that point I cancelled this $335.93 order. As of today 02/12/25 at 9:00AM no refund has been issued to my card.I have been in touch with 7 different Super Jeweler agents. Not a single *** provides answers The received text ***lys appear to be a p***ared answer with a different name attached. The live ***s are nice and very sad that I am have this problem, and each one says they will try to get things resolved As Soon as *********** aware this company BILLS your card when the order is PLACED, NOT when the order ships. This policy allows Super Jeweler to delay all refunds, even on never shipped orders.

    • Francesco B

      Date: 02/04/2025

      Never in my life have I had such a bad experience as I did with Superjewler. On November 26/24 I ordered a 14k gold necklace which was supposed to be delivered in 1 week. It was a Christmas gift for my wife.I kept on getting the runaround regarding the delivery date.Finally, I cancelled the order 2 weeks ago 1/24/25 & the money has yet to go on my credit card.Make sure you never order anything from SuperJewlers!

    • Ginger L

      Date: 01/25/2025

      Ordered something on December 14 it was supposed to ship out December 19 so I paid expedited shipping to have it here by Christmas. It isnow January 25 and the item is still not here. Maybe Ill gift it Christmas next year because by then I should have it

    • S M

      Date: 01/24/2025

      This is definitely a SCAM.I hope no one is getting fooled by this *********** not fall for their disinformation.After they stole your money, they have no intention to send you the item that you ordered from them. Not only theyre not sending you the item, they have no interest of keeping you informed, not even if you reached out to them.They deserve no star, they also deserve being sued by the unfortunates, misguided customers. Thank goodness that I managed to order the cheapest thing they offered, so , I can test out the product and their credibility.Except that I should do my research on this company first if they are even a real company.

    • Judy W

      Date: 01/22/2025

      I feel the quality of their jewelry is inferior and I have sent the jewelry back and they are delaying, delaying my refunds. I cannot recommend this business to anyone.

    • Zachary T

      Date: 01/09/2025

      BEWARE OF THIS BUSINESS!!!!!! They don't ship the products that you pay them for and always gives you an excuse as to why it's been delayed. Even when they give you a specific date that they will ship the items, when that day comes they tell you that it's been delayed again. They are only after your money. Don't give it to them. Their prices are low to draw you in, don't fall for the scam.

    • Colleen E

      Date: 12/30/2024

      They ripped me off $3000 which is the price. I pray for Ring that had a lifetime guarantee on it. And then they told me it was not a lifetime guarantee. It was in fact in one year guarantee and for $1000 and another diamond to replace the one fell out of the ring.

    • Donna P

      Date: 09/30/2024

      I don't think they should use the low quality cloudy JH 12/13 clarity diamonds for jewelry at all, ever. The lead for the cheaper jewelry is misleading. The ads pull you in stating 1 carrot real diamond bracelet with platinum overlay, lifetime guarantee. Earring hoops, 1&1/2 inch hoops one carrot real diamond's. Okay the earrings were on sale for $79 Plus tax. The brackets $40.. the diamonds on the hoops were so dark and muddy it looked like stones were missing. They wanted me to send pictures to return and pay for shipping. It cost me $15. To send the earrings back and they didn't refund the tax. I just kept the brackets I had ordered 3. One for each daughter and one for myself. I just call it ****** learned. They did how ever send me a pair of peridot studs for my birthday ( I had already bought a pair) and a bracelet just like the one I had already bought myself too. I'm not sure what I got the bracelet gifted to me for. Maybe one of the orders that said free gift with purchase but mostly that free gift was a wonderful up chic toy that looks like a dollar store item. Meh. It takes a long time to receive a order. I had went click crazy a bought gifts for my 2 daughter's and four granddaughters and 4 items for myself as a 70 th birthday to me. Anyway I am sorry I went click crazy before receiving a single item. Big mistake. I was able to get customer service at any and all hours including weekends and Memorial day. So for that reason and I believe their higher grade jewelry is probably overall 5 Stars. The costume Jewelry I give 3 stars for being misleading

    SuperJeweler.com Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.