Complaints

This profile includes complaints for Tiffany & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tiffany & Co. has 71 locations, listed below.

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• 

  Tiffany & Co.

  727 Fifth Avenue New York, NY 10022-2503

• 

  Tiffany & Co.

  73 Providence Place Suite 3100 Providence, RI 02903

• 

  Tiffany & Co.

  1245 Worcester Street (Route 9) The Natick Collection Natick, MA 01760

• 

  Tiffany & Co.

  100 Huntington Avenue Boston, MA 02116

• 

  Tiffany & Co.

  4400 Sharon Rd Ste K202 Charlotte, NC 28211-3787

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 12.12.2023 I made a purchase for $1317.60. I shopped a section of their website titled "Holiday Gifts." Immediately after accepting my order and taking payment, I get na e-mail the item is backordered. Not additional details on when it would ship, again from a section titled "Holiday Gifts." Upon contacting them they inform me the item will not be available until February. Why wouldn't this be communicated in the product description? Why are they allowed to take money for an item they claim to have when they do not. How can they provide no resolution besides "We canceled your order and released the funds, it can take 5-7 day for it to credit your account?" They have now placed a lien on money during a very expensive time of year, when they should never have accepted money for an item they don't have. Our states consumer protection laws call for 3x the value returned to the consumer, I am not looking for that. I want credit for the item they took money for, and since they are holding this money hostage not allowing us to buy additional items we need for the holiday, I expect 1x the value in compensation vs. me taking 3x the value if I contact the state. Order # *********.

  Business Response

  Date: 01/30/2024

  Dear BBB,

  The client was contacted back on 12/14/23, and was advised that the order was cancelled and the funds had been released. If he has not received his funds back he would need to connect with PayPal.

  Sincerely,

  **********************

  Customer Answer

  Date: 01/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Please confirm a record of this merchant selling an item that was back ordered, without letting the consumer know until after they have taken the consumers money, and then holding up those funds for over a week during the most expensive month of the year. It is illegal to sell and accept money for a product or service you can not honor.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a bracelet for my daughter at Tiffany's in the **** ******* ********** location on Oct 22/23. I was shopping at ************** Mall and ended up the bracelet at Tiffany's Sherway location since the receipt indicated I could return it at ANY Tiffany location. I was issued a refund. On Nov 3/23, The Tiffany rep named ****** contacted me to advise me since it was purchased at **** ******* it must be returned there. She would need to charge my credit card with a promise I would get the refund through **** ******* so I don't have to drive to the Sherway location. I trusted April with my credit card, knowing they had the returned merchandise. a Tiffany Rep at **** ************************** contacted me verifying my credit card info. I received email confirmation the refund was issued Nov 9/23 for $2881.50.It is now Nov 23/23 and I've yet to receive the refund. I've made four attempts to resolve the matter to get my refund to no avail. All I'm told is that it was refunded. I've contacted both my credit card company and Global Payments ( **** ******* POS provider) and there is no refund. I'm not a merchant of Global Payments so little information was disclosed to me. I've made a final attempt on Nov 22/23 to inform **************** I did to receive the refund and my emails and text messages have been ignored. attached files:-Tiffany Sherway receipt of the return -Tiffany new charge for merchandise with promise of refund from **************** -text messages April/***** -emails requesting refund

  Business Response

  Date: 12/07/2023

  We are very sorry that this customer is having issues having her refund processed, however, **** ******* is not a party to this transaction.  Tiffany at *************************** is an independently run shop, and accordingly, the customer must follow up with ********************** directly to address their concerns.
  
  **** ******* has discussed this customers concern directly with Tiffany and is confident that Tiffany's representatives will resolve the issue appropriately.   

  Customer Answer

  Date: 12/07/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  

  I went to Tiffany to return the bracelet but told I was to receive a refund from **** *******. Please find the attached receipt of the purchase from **** *******. So clearly its a **** ******* situation. 
  

  Its  been 1.5 months since my return and Ive yet to receive my refund on my credit card. 
  

  Regardless, both are terrible companies. The person who responded to this complaint clearly did not bother to look at the email correspondences prior to answering. If they did, they would find attached receipts of the items. A classic case of, its not our problem follow up with the someone else. 

  ****** *******

  Business Response

  Date: 01/05/2024

  Dear BBB,

  We apologize for the delayed response. The matter has been resolved and the client was notified by her bank that she will receive the refund request.

  Sincerely,

  **********************

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a chain from Tiffany & Co. (Transaction# ********) and when it arrived it had a black burn ********* on the chain where the company logo is visible clearly to the naked eye. I took pictures and sent them to customer service. I was told to ship the old one back and when the got it, they would over night me a new one. So to be clear, they want me to pay to ship it back, sit and wait for them to get it and then send a new one which will be later than I need it to be able to give as gift?!? No thanks! At the VERY least they should be sending me a new chain over night so I can gift it and then THEY can wait for me to send the old one back. I am very displeased, I thought they had better quality control and customer service than this!

  Customer Answer

  Date: 12/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a $1500 necklace myself from Tiffany website. After its arriving and wearing for just 2 days, it's broken and dropped to the floor. I called the 800 number they provided, and asked for a return, but it was rejected. I can only went to the store to repair at my own cost. I am super disappointed.

  Business Response

  Date: 01/05/2024

  Dear BBB,

  After doing some reaserch, the necklace was accepted for a Return in December and the client was notified. 

  Sincerely,

  **********************

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My aunt purchased a Tiffanys ring for me before she passed. I put it on today and the 3 diamonds fell off and the ring broke in half. I am very upset about the quality of this ring and am very disappointed as this is the only piece I have to remember my aunt.

  Business Response

  Date: 12/28/2023

  Dear BBB,

  We are so sorry to hear the ring broke. Please have the client either call ************ to speak to someone in the service center or provide the name of the purchaser so we can gather more details about the item.

  Sincerely,

  **********************

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,This is regarding my purchase at ********************, order number *********. I returned the item to the store Oct 28, on that day the store tried to refund me but somehow the register froze. I was told to leave the necklace there and they will figure out the refund. After that I have visited the store two times, talked to two managers. But till now I was still not been refunded. I demand the refund to be issued ASAP.

  Business Response

  Date: 01/05/2024

  Dear BBB,

  We apologize for the delayed response. The store encountered technical issues when the client initially tried to return the necklace. After the technical issues were resolved, the store was finally able to accept the return. This is resolved.

  Sincerely,

  **********************

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction- June 27th 2023. I bought a narrow t wire bracelet made with REAL 18k gold. I used this bracelet a hand full of times with care. The bracelet has completely bent out of shape. When I try to contact customer service they said they will repair it but I no longer want a product that was promised high in quality *********** to break again. And not to forget after one year i will get charged for constantly having to repair this bracelet. It is a scam that they are selling this product at its $1900 price point just for them to constantly repair and then charge THE CUSTOMER after one year. Why should I use and pay for a faulty cheaply made product? This bracelet should not be advertised as it is because it is a scam.

  Business Response

  Date: 01/08/2024

  Dear BBB,

  An email was sent tot he client on 1/5/23 offering a resolution. We have not heard from the client to date.

  Sincerely,

  **********************

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 26, 2022 - Each yr my husband surprises me with expensive gifts from either LV, VALENTINO, ****** etc. These gifts are purchased for anniversary, birthday, and Christmas. For the past three years, he started surprising me with a gift from Tiffanys. I now have the Tiffany gold T necklace, the Tiffany T gold bracelet, with my last piece being that of *********************** Diamond by the Yard Bracelet. I adored this bracelet. In June 2023, I called Tiffanys as I noticed that one of the diamonds had fallen out. I was told since it was under a year (purchased on 12/26 2022) it was under warranty. My husband surprised me with a trip to ** wherein I thought we were headed to ********* for our 8th wedding anniversary this year. We stayed at ******************** in SC, later realizing there was no Tiffanys location in that area. Upon returning home, called Tiffanys again and was told I had to send it in for evaluation. This time I was told it was left up to the repairman to make that decision. I then hung up and called customer care and told her of the two conflicting stories. She asked that I mail the bracelet to them at their expense as it was under a year since it was purchased, 6 mos to be exact, and that it appeared the bracelet was defective. She stated she would follow through until the end to keep me informed as to its arrival, which she did not, and would keep me informed of the status, and she failed at that as well. I received a letter in the mail after almost a month that I had to pay over $400 for the repair, sealing of the bracelet to ensure no more diamonds fell out, and to replace the diamond. I was shocked and disappointed at the same time. With this being said *** asked my spouse to never buy from Tiffanys again as it appears the diamonds in their jewelry are not secure when placed and the warranty is not all its cut out to be. Again, I am highly disappointed as I loved the bracelet so much. The bracelet cost $3,780 (tax included).

  Business Response

  Date: 12/28/2023

  Dear BBB,

  This matter was already resolved. We offered the client to send back in the bracelet and we provided a complimentary servicing, which the client gladly accepted.

  Sincerely,

  **********************

• Initial Complaint

  Date:10/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After mine and my fiancs experience here, Im not sure we will even come back to get our wedding bands here. My fianc came in to go ring shopping for me on Sep 16th 2023. He had an exact picture of what I wanted and showed this sales lady, ***************************. According to him, she shows him a a few rings (out of his price range) and a ring that he thought was the exact one I wanted. This lady duped him into buying the wrong ring without even telling him it was a different ring. A discontinued ring, at that. It was $5400 before tax. He knew I wanted that EXACT ring in the picture, and trusted *******. When he proposed, I instantly knew it was not the one I wanted. I did not want to hurt his feelings and thought okay, maybe once its sized to my finger I will like it. Boy was I wrong. This same lady, *******, also did not disclose that once a ring is resized it CANNOT be returned. Because once I got my ring, and it was resized and I wore it a few times, I decided it was not for me. So we attempted to exchange the ring, and this is what we were told, NO REFUNDS/EXCHANGES ON RESIZED RINGS. All she did, was try to upsell us and try to get us to spend MORE money to upgrade the ring. I dont think so lady, I already dont like what you picked out for my fianc, and you duped him into buying a discontinued ring that was not the one we wanted. My fianc is also a veteran, and she did not ask him if he was one, he could have had a 10% discount. She attempted to get the discount applied after the fact only to be told he signed a contract and it cannot be applied. I also want to add that my ring did not come with a certificate, as most diamond rings do. ESPECIALLY TIFFANY. So that is suspicious. All I have to show for it is a receipt, which I cant even use to return it anyway. Anyway, Im pretty sure this is the last time we will be doing business with this place. Im now stuck with an engagement ring that I do not like.

  Business Response

  Date: 12/28/2023

  Dear BBB,

  It seems as though this matter was resolved at the store level a few months ago and the client was happy and satisifed after correcting the issue.

  Sincerely,

  **********************
  

  Customer Answer

  Date: 01/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Tiffany Necklace for my daughter while I was visiting a friend in *******. I explained to the worker in the store that I wanted something my daughter could wear daily and that would be durable and sturdy. She recommended the Olive **** Necklace. I purchased it for $300 . When I got it home I intended to gift it for Christmas but instead decided to go ahead and gift it. I returned it once because it tarnished within a couple of weeks. I was told to "please give it another try and accept a replacement" I was assured both times that this would be a piece that would be usable. I received a replacement piece and the pendant tarnished within a little over a month. It looks horrible and won't clean with *********, which is what they recommend. I called tonight to return the piece and they are now saying that I can't return it because it is over 30 days. This necklace is defective as silver shouldn't tarnish this quickly. I have silver jewelry that I haven't cleaned but twice a year. This piece of jewelry is defective and I want Tiffany to stand behind their TWO agent's agreement to refund if it tarnished again. I am 5 days out of the 30 day extension policy. I spoke with ****** in ********** and her manager **** said they could not honor my request. Don't buy jewelry from Tiffany and gift it later because if it runs over the 30 days you are screwed. I certainly expected better out of the quality and reputation of Tiffany Jewelry Store. They did offer a cleaning but what happens the next time it won't clean.....this is just a scam to extend the time so they don't have to honor the warranty. Second Order # *********

  Business Response

  Date: 11/10/2023

  Dear BBB,

  The client's request to return to piece was granted to resolve the situation.

  Sincerely,

  **********************

  Customer Answer

  Date: 11/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:   This is absolutely untrue!  I have NOT been contacted by Tiffany and they have made NO attempt to resolve this complaint!  Please please keep this complaint open as I still have a defective necklace that Tiffany has made no attempt to FIX.  

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 12/28/2023

  Dear BBB,

  The client initially reached out to our 800 number on July 30th advising it tarnished. A call tag was sent to her to send the piece back in where they offered an exchange. The item was returned to us from the client on August 8th for a duplicate and on September 20th. The client called in again and was given an option for a complimentary cleaning as we were unable to process another return. 

  After some back and forth, the manager approved another return on October 30th.

  Sincerely,

  *******************************

  Customer Answer

  Date: 01/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************