Complaints

This profile includes complaints for Tiffany & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tiffany & Co. has 71 locations, listed below.

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• 

  Tiffany & Co.

  727 Fifth Avenue New York, NY 10022-2503

• 

  Tiffany & Co.

  73 Providence Place Suite 3100 Providence, RI 02903

• 

  Tiffany & Co.

  1245 Worcester Street (Route 9) The Natick Collection Natick, MA 01760

• 

  Tiffany & Co.

  100 Huntington Avenue Boston, MA 02116

• 

  Tiffany & Co.

  4400 Sharon Rd Ste K202 Charlotte, NC 28211-3787

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ring at Tiffany and co. In *************, March 22, 2023. I retuned the ring to my home store in ********. It was given as a gift but she didnt like it I paid partly by credit card and ****** cash. The credit card refund was processed but I have yet to receive the ****** cash refund yet. I have called customer service repeatedly with no results. Im want my money

  Business Response

  Date: 11/27/2023

  Dear BBB,

  The refund was processed and the check was issued under the daughters name who was the original purchaser on the Sales Order. The client was informed of this information so she is aware.

  Sincerely,

  **********************

• Initial Complaint

  Date:09/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a necklace Tiffany & Co. order Tiffany & Co. order #*********. On 9/12/23 with a delivery of 9/13/23. The shipping was noted to be received at 10:08 this morning with a signature although there was no one at my home until 6p CST. I contacted tiffany ** and they told me that Im a thief and Id have to wait for **** days for an investigation. I want all of my money back asap.

  Business Response

  Date: 11/27/2023

  Dear BBB,

  The client was advised that due to our Policy, we would need to begin an investigation and would not be able to move forward with a refund or replacement until the results of the investigation were received. She was advised that she could file a police report to dispute the charge if she did not want to wait on the results of the investigation. The results of the investigation determined that the package was delivered to the correct address as promised and was released due to an indirect signature release the client has on file with FedEx.

  Sincerely,

  **********************

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own an *********************** diamonds by the yard bracelet that was purchased in 2018 for $4,000. Since then the clasp has broken multiple times. It was most recently fixed in July 2022, and subsequently broke again in September 2022. At the time of the repair in July 2022 the ** understood my concerns about the delicate nature of the clasp, but informed me that it could not be changed to a different style. I told the ** that I was concerned that there was a design/quality flaw in the clasp because of the number of times it had already been fixed. Due to personal reasons, I was unable to bring the bracelet back to be fixed for the 3rd time until September 2023. When I went to the store today I was told that I would need to pay for repairs as it was outside of a 1 year warranty. When I had the bracelet fixed in 2022 I was not informed that there was a warranty. When I explained to the ** that I was concerned about the quality of the clasp from the last repair and the ongoing repairs that the item was requiring, she told me that the issues were my fault from how I was wearing the bracelet. She insisted I pay the repair costs despite the fact that the bracelet has required repair multiple times in the past 5 years and would likely need the same repair again in the future. After being unfairly blamed for the damage, the ** told me Tiffany would not help with my quality issue and that I needed to pay the repair costs at Tiffany or I could take the bracelet elsewhere.

  Business Response

  Date: 11/03/2023

  Dear BBB,

  We certainly understand that the client could not go into the store for personal reasons when it broke again; however, the client did not call in stating that the item was broken again but could not get to the store. We are unable to modify it with a different type of clasp because of designer restrictions. 

  Sincerely,

  **********************

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a necklace from Tiffany in store that they shipped to home on 8/8/23 and was received a few days later. I worked with a salesperson who recommended a necklace for my charm. I was never informed that there were different density of chain. I received the chain a few days later and wore it twice and it was so thin and poorly made the link that connects to the clasp came undone and luckily I didn't lose my charm. I have been a customer of ******************'s since 2009. I went in store today to make an exchange and explained to the manager I needed to exchange the necklace and what happened. She pulled up my sale saw it was recently purchased and found a different chain and had a sales person go get it. The sales person said will we purchasing this I said no it's an exchange she said you can't exchange it.I asked why not? It's defective she said even if you wore it once we can't take it back. I asked for a manager so the same lady who was helping me all along came out and now changed her story like oh yes we can't exchange it. I requested corporate assistance she said a regional director was there and she would speak to her. She came back and said instead of charging me $70 for a repair she would charge me $35. I asked to speak to the director she came out and challenged me treated me like a liar and started saying they can send it off and if their repair people say it's not wear and tear she could replace it.I asked what wear and tear i've barely had this necklace two weeks if you check my purchase history i've never returned a product and take care of my items. The necklace is not worn and torn down the middle it's clearly broken at the latch. I trusted this luxury brand it's lets than 30 days and I'm willing to exchange for a more durable more expensive item and they refused to assist me. It was clear unfair and inequitable treatment. I wish to be refunded or receive a store credit towards the new purchase.

  Business Response

  Date: 09/05/2023

  Dear BBB,

  We apologize for the delayed response. Please provide the store location the client went into so we can investigate the matter further?

  Sincerely,

  **********************

  Customer Answer

  Date: 09/07/2023

  The location was at *************** in ******,** *******************************************************************************

  Customer Answer

  Date: 11/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   

  The necklace was defective. It broke with their charm on it. I did not damage the necklace. They are calling me a liar but openly admitted that they have had the same issue with their personal necklace. Why would I lie about it. I bought a necklace from them for their charm the recommended in less than two weeks and two wears it broke. They lied in the store and it was an exchange, they treated me with a lack of respect and had three different people tell me something different one being a director and one a manager. I will take legal action against them and file a small claims. This appears to be unfair, not equitable, and discriminatory practice.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 11/22/2023

  Dear BBB,

  Please accept our apology for the delayed response. The item could not be returned because it was not in saleable condition.

  Sincerely,

  **********************

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a repeat customer of **********************. The quality of their jewelry is not durable. My husband gifted me a diamond bracelet from their store, chain broke and got lost. I love it so much that my husband bought the exact bracelet for the third time at a higher price. Now, my rosegold bean necklace chain broke. I got my husband a necklace as wedding present for him- platinum chain, and that one broke too. :/So disappointing how doesn't hold up/ easily breaks. Would like to request replacement for both necklaces.

  Business Response

  Date: 10/12/2023

  Dear BBB,

  We apologize for the delayed response. I have spoken with the client and explained that the return policy is 30 days from the date of purchase and both of her items are well over that. I did offer to have the client send both bracelets in for repair and I would be able to provide a one-time courtesy accommodation on the servicing for her. Client was happy with the resolve and said she would take it to her nearest Tiffany store.

  Sincerely,

  **********************

  Customer Answer

  Date: 10/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Please don't close yet, I am bringing my jewelry to Tiffany for repair. Thanks! 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 11/03/2023

  Dear BBB,

  We did receive the client's merchandise and the servicing is being completed at no charge.
  

  Sincerely,

  ********* **

  Customer Answer

  Date: 11/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  
  Sincerely,
  
  
  
  ****** ****
   
  
  
  
  
  
   
  
  
  

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed an AUTHENTIC Tiffany heart chain link ******************* w/a silver Tiffany box charm via **** priority mail on 7/14 to your East elmhurst location w/a yellow repair request sheet. It was signed for on 7/17 by someone there. I sent an email on 7/28 to check on the status of my repair ************* replied to me as *****, noting it would cost $550 to repair my platinum ring. I responded telling her that this wasnt my order. Upon further investigation, she told me that my pkg was logged in a book there as recd WITHOUT contents. I explained this was an irreplaceable gift (in a sentimental sense) that was very special to me. I asked ***** why would anybody sign in a log book that a pkg was recd w/o content & not alert anyone there of this & how do I know that no one there stole my jewelry? She said Tiffany has strict security protocols there & that it must have been taken by someone at the *** I asked if they had cameras there and ******* the Team Lead later told me that they were inoperable on the date that my jewelry was recd. After going back & forth w/*******, I recd an email on 8/8 which said they were going to extend a courtesy gift to me in the *** of $550. This is insulting seeing my jewelry cost appx $1500. THEN THEY decided to add stipulations on how I can spend the money in an email saying we can provide a credit of up to $550 towards an item of your choice. Please note you cannot select an item that exceeds this amount and allow you to pay the difference. It also said Below is a product number that would fall in the price range category that we have offered.********- if you plug this product number on our website you can view the items. This site says Sorry, no results matched your search for"********". I replied on 8/9 expressing my dismay over the outcome of the investigation & asked why I could not use the monies towards the purchase of the exact same set that was stolen from me. Today is 8/14 & NO ONE THERE has responded.

  Business Response

  Date: 10/12/2023

  Dear BBB,

  Please accept our apology for the delayed response. The clients concerns were escalated and we offered the client to choose a replacement item which we engraved with a monogram. The client was satisfied with the resolution.

  Sincerely,

  **********************

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Tiffany hardware bracelet on 2/4 for $1075. I did not take it off my wrist on March 7th while at a meeting at work it fell of my wrist I thought it was a fluke and put it back on it fell off again. I put the bracelet in my purse and finally in July had time to take it back to the mall (I live 90 min. away and travel extensively for work). They told me they won't warranty it and are trying to charge me for repairs that they will warranty. I have called the store to try and speak to a manager I've never been put through to a manager and no one has ever returned my call. The bracelet is at their store/repair center, I do not have it. At this point I don't even want the bracelet or to do business with them. I want a full refund.

  Business Response

  Date: 09/05/2023

  Dear BBB,

  We apologize for the delayed response. The clients service order was reviewed in August and we offered to complete the servicing at no charge as a one-time accommodation. The bracelet is being serviced and will be returned to store upon completion. Once the store receives it, the client will be contacted to discuss shipping arrangements.

  Sincerely, 

  **********************

  Customer Answer

  Date: 09/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today my husband had an appointment to initiate an engagement ring upgrade for our 10th anniversary at Tiffany ********************. The engagement ring upgrade is a well known-program available at Tiffany & Co. or so we were sold. A few months ago, I went to the boutique to get my ring resized, and in the conversation the sales person reminded me of this program. This past week, my husband called in the same vendor ( who gave me her business card) to inquire about the process. The sales person confirmed the protocol over the phone and gave my husband an appointment for today. He went in with his Tiffany diamond certificate. When he arrived, the lady stated that she was sorry but that this program was not available for *********** with the exception of ************************* customers. ******** was the authorized retailer until recently. Before them it was ****************** at The **** ******** where my husband bought my ring. Two anniversary wedding bands I have were purchased at ********. We are complaining because Tiffany is extending ******** customers the program stating they purchased the ring with the expectation of this program and are discriminating against the ones purchased in their previous authorized dealer without considering we had the exact same expectation. This is disparate treatment. All Tiffany engagement ring buyers should have the same right- we hold the same product promise. My husband complained to the manager but he just said I am sorry.

  Business Response

  Date: 09/19/2023

  Dear BBB,

  The store team has reached out to offer an exception to the client. The client stated that they will take time to consider the offer and get back to the store with a decision.

  Sincerely,

  **********************

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6th, 2023 we sent a platinum key pendent and necklace back to Tiffany and ** for repair. The clasp on the necklace was broken and the key pendent was bent. They quoted $318.00 to fix the clasp and the pendent. When the item was finally returned from the repair on June 27th, 2023 the clasp had been fixed but the key was still bent. **************** was contacted and we were advised that it should not be a problem to straighten the key and they weren't sure how it passed quality control. So the pendent was shipped back to actually be repaired on June 27th, 2023. We just got it back today, August 4th 2023 and it still had not been properly repaired. It is in the same condition that it was in when we sent it for repair both time. We contacted the company and they stated they failed to provide a written statement on what to expect but that was the best they could do to repair it, which was nothing. So I requested a refund of the repair fee since they had the piece for 2 months and the only thing they fixed for 318 dollars was the clasp of the chain. After telling them this was unacceptable they offered to refund half of the repair cost at $159.00. To me this is also unacceptable as a clap repair is not $159.00. They told me to take it or leave it, so I am now asking for your assistance in resolving this issue. Thank you.

  Business Response

  Date: 09/05/2023

  Dear BBB,

  Please have the client provide a service order number that we can reference to look further into this.

  Sincerely,

  **********************

  Customer Answer

  Date: 09/18/2023

  The service orderbnumber is 111700-07/13/23-06063.  We took the item to a local Jewler who ended up fixing it for free because it was such a simple fix.

  Business Response

  Date: 09/19/2023

  Dear BBB,

  After researching the matter, we will be contacting the client to offer a full refund of the repair charge.

  Sincerely,

  **********************

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend bought a watch from Tiffany&Co on 11/08/2021, this was a gift for my birthday. Order # *********. That time we lived in ****************. I wore this watch 5-6 times only. In approximately 6-7 months or so Ive noticed that watch shows delayed time, and I thought I didnt set it up properly, so didnt think of bringing it to the service. I never accidentally dropped the watch and never soak it in water, so was no physical damage.When I saw watch stopped working then I brought it to the nearest store in ******, ** *****. (we moved from CA). Service Order#: *******07/01/23 *********************************** After 3 weeks the Tiffanys service concludes next: After review by a technician, it has been determined that due to dried oils, the movement will be replaced. Other parts will be replaced as needed, including the crown, the gaskets and the ******** The case and the buckle will be cleaned and polished.Service Order Charge... : $350.00 Sales Tax.............. : ***** Estimate Total......... : $371.88.I called to the service trying to explain that theres a manufacturing defect and I requested replacement free of charge for me, which they refused. The watch is still within warranty. The watch costs $2300 plus taxes, count $2518.50, and the whole movement part needs to be replaced in less than 2 years?? If the oils get dry in the movement part, thats a manufacturing defect. Theres a question then about the Tiffany&Co merchandise quality. I own a different watch for 2 years already (other brand) that costs 5 times cheaper and works perfectly and just required battery replacement. To conclude, we are regular Tiffanys customers. My boyfriend gifted me 5 items (within 2 years) and we bought an engagement ring a month ago and were planning to buy wedding bands there too. If the company with such big name can not provide even complimentary service, I am no longer interested in Tiffany&Co merchandise. I request a full refund for this watch.

  Customer Answer

  Date: 08/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******