Business Profile

Jewelry Stores

Tiffany & Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

This profile includes complaints for Tiffany & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

129 total complaints in the last 3 years.
39 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Problem with the delivery date.I placed an order for two wedding rings on January 24th, 2023. During the checkout process some notes were provided regarding delivery dates. One note stated "Please allow 3 business days for delivery" and another note was "Please allow an additional 4 days for hand engraving. These notes led me to believe the rings would be delivered in 7 business days. After completing the check out, an email confirming the purchase was sent. In this confirmation email a delivery date of February 9th was provide. I immediately contacted customer service stating my complaint. I asked for the order to be canceled or skip the engraving to make the 7 day delivery. A customer service representative emailed me back saying both rings would be delivered January 31st, 2023. Yesterday, January 1st only one of the two rings was delivered. I contacted customer service again. An email response was given the remaining ring is in process and will be delivered at the end of next week. I would like the ring delivered as led to believe and then promised later in an email. January 31st, 2023 The email correspondence and pdf of the notes that led one to believe delivery is a 7 day total lead time are attached.Thank You,*********************
Business Response
Date: 02/28/2023
Dear BBB,
We reached out to to the client on multiple occassions but have been unsuccessfull in reaching him. Since we have not heard back, we will move forward with refunding the servicing fee for the client and mailing a check out to him.
Sincerely,
*******************************
Initial Complaint
Date:01/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a silver frame online for $598. I immediately realized that the person I purchased it for was no longer getting married. I contacted Tiffany on January 21 - 15 minutes after the purchase. I was told it was canceled. I received an email confirming it was canceled. The item never shipped. I sent another email on 29 January asking for a refund. I was asked for my credit details again and gave them and told I would receive a refund in the next 24 hours. I have still not received a refund.
Business Response
Date: 02/19/2023
Dear BBB,
The refunds was accepted and processed on our end on 2/8/23. If the client did not get the refund, she should follow up with her financial institution.
Sincerely,
*******************************
Initial Complaint
Date:01/25/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a diamond ring on 2/14/2022. At time we are purchasing the ring, a lady told us that Tiffany will provide warranty in case of upgrade, and the service for exchange ring base is free of charge. In November 2022, I went to Tiffany store in ************ ********** and requested to replace the ring base with another less expensive base. I was charged the service of $1000. On 12/29/2022, when I was picking up the ring after the base was replaced, my previously purchased ring base was not returned to me. I thought Tiffany should not make false or misleading promise at time of sales just to make the sell go easily. I also went to Tiffany store in ****** *****, a store sales person told me that the ring base that I chose should be free of charge. I do not understand why the store in ************ charged me service fee but not return my old ring base.Tiffany & Co. Service Order# ******-11/25/22******.
Business Response
Date: 02/28/2023
Dear BBB,
A voicemail was left for the client to call in to further discuss and resolve his concerns.
Sincerely,
*******************************
Customer Answer
Date: 03/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The company called me back on 2/28 AFTER I left a voice message on 2/20. However, the company did not do nothing yet. I called ******************************* back the next day. Again, I had to leave a message for calling me back.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business Response
Date: 04/19/2023
Dear BBB,
Although we did not connect with the client immediately as we both were not able to get in touch with each other simultaneously, once we were able to connect with the client an explanation was provided regarding the miscommunicaiton and we refunded the client for the service charge the same day. The refund successfully went through on our end.
Sincerely,
*******************************
Customer Answer
Date: 04/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
Date:01/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took an *********************** diamonds by the yard to repair the clasp, after being told it was being repaired now told I gave them a fake necklace! This necklace is over 30 years old and I still have the velvet pouch it came in! It does t have the original clasp because the last time the clasp broke they gave it to a small insignificant jewelers stor on Worth and they nnever put the original clasp back! I am absolutely infuriated to be accused of giving them a fake! All they had to do was look at the six diamonds and they keep records forever! I have spent a good amount of money there over the years under my late husbands name ************************* who purchased ago *********** cross on my 60 birthday I am now 85 and many oiececes by ******************* as recent as 2022 and is well known! On top of it all the so called managers treated me like a criminal and were very uppitty !They have sent it back without even varyifing the diamonds and are still calling it a fake! This is a very sentimental piece as my husband passed 21 years ago and I cherish it! I would like them to prove to me its not a fake in fro t of me and a diamond expert! I expect an apology and an explanation why they dont send repairs to the local Worth jewelers!
Business Response
Date: 02/06/2023
Dear BBB,
I am unable to locate a repair order under the clients name. Is there a service order number to reference so that we can look further into the clients concern?
Sincerely,
*******************************
Initial Complaint
Date:01/17/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 2nd, my now fianc went to the Tiffanys and ** in *****, ** to purchase an engagement ring for me. He purchased the ring on that date but was informed that it would not be available for pick up for another 2 weeks or so. He was NOT informed of the 30 day ring resize policy that Tiffanys has in place. He was informed that he would have a full 12 months (full calendar year) to resize the ring for free. Later that month on December 21st, he went to pick up the ring and was informed by the employee that he would have 30 days to come back in for a free resize of the ring he purchased earlier that month. There was no clarification offered with the differing ring resizing timeframes. We visited the store today, January 16, for the ring resize only to be told that we missed the 30 day window and would need to pay nearly $300 for the ring to be resized. This is NOT what we were told when the ring was purchased OR picked up. These policies should be explicitly explained to customers (ESPECIALLY new customers like us!). We are EXTREMELY upset with the miscommunication and blatant false advertising. I urge the BBB to look into this false advertising and have Tiffany and ** made adjustments accordingly.
Business Response
Date: 02/14/2023
Dear BBB,
Looking into the matter further, there seemed to be a miscommunication; however, it was determined that the client was not charged for the resizing.
Sincerely,
*******************************
Initial Complaint
Date:01/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 18inch Enamel Blue chain from ***************************** after normal wear the color started to vade part of my chain is blue some part are now silver. I took the chain back to Tiffanys to have it service, after sending it out it was returned the same way, I was then told that the chain could not be re-enameled, I then asked for a replacement due to the fact the chain was more than the others because of the enamel finishing, I was then told it was discontinued & it was nothing they could do. As a loyal customer to *********************** that was a slap in the face! I will never recommend them moving forward.
Business Response
Date: 01/16/2023
Dear BBB,
The store has reached out to the client regarding her concerns. Care information was shared with the client; however, because the piece is discontinued, it cannot be replaced. She was offered as a one-time exception to exchange her necklace for a sterling silver chain instead which she stated she will consider and let the store know what she decides.
Sincerely,
*******************************
Customer Answer
Date: 01/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
Date:01/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a necklace for my wife to the tune of $500 and my wife is an accountant and she is 55 years of age and not very active at all. And she did not even have the necklace 90 days when it just fell completely apart off her neck and luckily she was at home when it happened so that she was able to find all the pieces and I was able to help her retrieve all the pieces to it. When we returned it to the store we were told WE would have to pay THEM $60 to repair THEIR cheap faulty jewelry I have never been so mistreated not to mention when I first went in the store I was treated as if I couldnt afford to be shopping in there in the first place because I was ******* ********. I paid 500 for the necklace 200 for the bracelet for my wife for her 55 birthday trying to make it special only to have her treated like sh## when we had to go in the store to exchange it for a smaller size .. ..the guy acted as if we had stolen it .. blue box nightmare.. I will never ever shop at Tiffanys again!
Business Response
Date: 01/13/2023
Dear BBB,
A store manager reached out to the client on January 12th, 2023 leaving a voicemail. She was invited to call the store back if she had additional questions as this issue was already addressed with the client November 2022.
Sincerely,
*******************************
Customer Answer
Date: 01/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolvedBecause again Here]it saddens me at the fact that I not only told you I spent approximately $700 and was not only racially profiled in your store first off but then sold some faulty jewelry and forced to pay $60 to repair it and all I asked in return was for you to make good on your quality but not at my cost. And I couldnt even get that. Tiffany&Co has left not only a racist stain but a quality stain that could have been simply fixed with an apology an fixing their own 500 jewelry that broke in less then 90 days and teaching their employees how not to racially profile their ******* ******** customers when they come into their shops Because I for one will never be back nor buy any Tiffany Co product and I will let my friends and family and co workers know the same. At the end of the day what really was $60 and an apology to a multi Billion dollar corporation?

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Customer Answer
Date: 01/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business left a voicemail still refusing to budge on the matter so there was absolutely no reason for me to waste my time with a return phone call as he was completely clear on his stance on the matter as am I. Tiffany& *** was Racially profiling me at that location and sold me less quality jewelry that I had to pay to repair which was $500 less than 90 days old at my cost to repair. I will never shop with this company again.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business Response
Date: 01/23/2023
Dear BBB,
Our stance on the charges remains the same, please contact the store if you have additional concerns so they can be addressed appropriately.
Sincerely,
*******************************
Initial Complaint
Date:01/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 bracelets in ****** July 4 weekend. They had to enlarge the size. Told me it will be completed within 30 days. I forgot about the items. After the 30 days I did not need them anymore. They sent me an email end of October/November stating that the items were ready for pick up but if I did not respond within 30 day the purchase would be canceled. Since I no longer wanted the items I did not respond to the email so it could be cancelled. They charged my credit card at the end of December when I did not pick up the items. The email said it would be cancelled and they took over the 30 days I was supposed to have my items. It took them almost 4 months. I would not have ordered something that would take that long. The items were out of style by then. I filed a complaint with my credit card
Customer Answer
Date: 01/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************
Initial Complaint
Date:12/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a gift card 10 years ago. Went to use that gift card today and Tiffany's told me there was a zero balance. Tiffany has records of who used the transaction, but would not provide me with that detail. The card was not used by me. Tiffany rep said sometimes card numbers can be re-used. This is could have happened. Tiffany would not allow me to speak to their fraud department. I am requesting that Tiffany reimburse me for the $250 gift card. I spoke with **** in credit services. Rep would not provide employee number.
Business Response
Date: 01/12/2023
Dear BBB,
We sincerely apologize for the delayed response. Please see the timeline of events below regarding the client's inquiry.
Client called on December 30,2022 to inquire about the balance of an Electronic Gift Card.

Credit representative informed client that there was no balance left of the specific gift card.

Client inquired about the transaction that the Gift Card was used. The information on the transaction did not match the inquirer. Advised client that Tiffany & ** would not be permitted to release the purchaser information on the transaction. Advised the client that if he felt the Gift Card information was stolen, he should contact law enforcement and file a police report as per standard protocol.

The department that the client contacted was the correct department to access information. The **************** does not handle these kinds of inquiries.
Sincerely,
*******************************
Customer Answer
Date: 02/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I did not sure the gift card. it is still in my possession. Tiffany could not provide me any details as to when the card was used and who made the purchase. I believe they should provide me with the purchaser so I have visibility to who used my gift card.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************
Initial Complaint
Date:12/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My parents bought me a gold tiffany necklace last Christmas and now less than a year later, the chain broke while I was wearing it, it looked like one of the loops in the chain opened slightly allowing it to detach from the loop next to it. It was one of my favorite pieces of jewelry from Tiffany and I was so upset to see it break. I was able to find the bean pendant that fell off and brought both the chain and the pendant into the store to be repaired. It seems like a very easy straight forward fix as you would only need a small pair of pliers and a magnifying glass to put it back together but they wanted to charge me over $100 to have it fixed. You'd think that Tiffany jewelry would be high quality as to not break out of no where and that they would accommodate a simple fix for free especially since it is less than a year old. Really disappointed.
Business Response
Date: 12/28/2022
Dear BBB,
I connected with the client and offered to do a one-time courtesy no charge repair. The client will get in touch with us after the holidays once she drops the necklace off at one of our stores.
SIncerely,
*******************************
Customer Answer
Date: 01/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

I am very satisfied with the costumer service I received from T&C. The assistant manager *** was kind enough to personally call me and was very flexible in helping me out.

Thank you,

*******************;

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Tiffany & Co. is NOT a BBB Accredited Business.