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Business Profile

Makeup

Laura Geller Makeup

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Makeup.

Complaints

This profile includes complaints for Laura Geller Makeup's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 245 total complaints in the last 3 years.
    • 121 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** to ****** subscription for past 4 months. Keep getting charged. Company website doesnt allow you to cancel. Deceptive practices

      Business Response

      Date: 06/13/2025

      Hello ***** * ******* 


      We sincerely apologize for any confusion or inconvenience
      that this matter may have caused. It looks like you accidentally opted into our
      monthly Geller Gal VIP rewards subscription post purchase from your Dec 2024 order.
      We reached out to our Gellar Gal VIP rewards department on your behalf and
      requested that they CANCEL your subscription and refund you for the 7 months’
      worth of accrued charges.

      If you would like to speak to an agent from the Geller Gal VIP
      rewards department via:
      Phone* ************
      Email: ***************************************

      You can reach out to them as well if you have any additional
      questions regarding your refund or the cancellation of your subscription. You
      can also live chat with us (customer service) by visiting ******************* 24/7 and chatting
      with one of our agents.

      Please allow for 5-7 business days for the cancellation and refunds of your
      subscription charges to be processed. Thank you for your understanding and we
      hope this helps resolve that matter for you.

      Laura Geller Customer Care Team

    • Initial Complaint

      Date:05/06/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered from Laura Geller makeup. Jan 1, 2025. Charged for $16.95 geller gal VIP rewards. Order#********** I keep getting recurrent charges for $16.95. For what!! I am not getting anything??Jan 31, 2025 Order#********** for $16.95 Jan 31, 2025 Order#*********** for $16.95 April 2, 2025 Order #********** for $16.95 May 2, 2025 Order#*********** for $16.95 This seems like a scam I am paying for nothing. I ordered make up from them one time and I keep getting billed $16.95 No phone number to reach customer service. I submitted today May 6, 2025 to cancel membership I didnt know I had to stop these charges. Very deceptive!

      Business Response

      Date: 06/13/2025

      Hello ** ****** ******, 

      We sincerely apologize for any confusion or inconvenience that this matter may have caused. It looks like you accidentally opted into our monthly Geller Gal VIP rewards subscription post purchase when you placed your June 2025 order.
       
      I am showing that the VIP rewards department already refunded you for 4 months worth of charges and canceled your subscription already.
      If you would like speak with a representative from the Geller Gal VIP rewards **** you can reach out via the below contact methods.
      Phone: ************
      Email: **********************************************************************************************

      Feel free to visit us at ************************************************** and chat with us 24/7 if you have any additional questions. Thank you!
      Laura Geller ************* Team

    • Initial Complaint

      Date:05/05/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never signed up for any type of Geller program, I simply made a purchase and they're charging my ****** account $16.95 for the past five months. I can't even cancel via their website.

      Business Response

      Date: 06/13/2025

      Hello **. ***** *****, 

      We sincerely apologize for any inconvenience that this matter may have caused. We are showing that you opted into our Gellar Gal VIP Rewards subscription trial post purchase when you placed your order in Dec 2024. Currently I am showing that the VIP rewards department refunded you for all five months worth of charges to your ****** account. I am also showing that you did not accrue any subscription renewal charges in June 2025 so your subscription was canceled and refunded. Please feel free to live chat with us 24/7 by visiting **************************************************. 

      Thank you
      Laura Geller Beauty

      Customer Care Team

    • Initial Complaint

      Date:04/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Laura Geller Makeup regarding complaint ID ********.

      Sincerely,

      ******* ******

      Business Response

      Date: 06/13/2025

      Hello ** ******* ******, 

      We sincerely apologize for any inconvenience that this matter may have caused. I am showing that you opted into our VIP rewards subscription program post purchase when you placed your order in Feb 2025. The first months trial is free but afterward unless canceled the monthly charge is $16.96. 

      We are reaching out to the Laura Geller VIP rewards department on your behalf to cancel your subscription and refund you any monthly charges that you may have accrued. Please allow them 4-5 business days to process the cancellation of your account and confirm the refund of your subscription charges. 

      You can also reach our VIP rewards department via the below contact info should you wish to speak to them directly. 

      Feel free to visit ******************* to chat with us 24/7 if you have any additional inquiries. 

      Thank you! 

      Laura Geller Beauty
      Customer Care Team 

      Customer Answer

      Date: 06/18/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ******* ******
       





       


    • Initial Complaint

      Date:04/26/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some makeup online from Laura Geller and somehow was signed up for a subscription called Geller Gals for $16.95 a month. I have requested multiple refunds and a cancellation of this subscription, but this has been ignored and I continue to be charged. Please see the attached emails sent to *********************************** assistance you can provide to help other people avoid this would be gratefully accepted.

      Business Response

      Date: 05/30/2025

      Hello *** **** ******, 

      We are sorry for any inconvenience. Looks like you opted into the VIPS Geller Gal Rewards program by opting (checking the box pop up offer) into it post purchase. I am currently showing that your Geller Gal VIP Rewards membership is canceled and no charges were incurred for May 2025. You were also issued full refunds for the monthly charges incurred on in March & April 2024. 

      Thank you! 

       

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I actually bought in october and November bought it during Christmas..I do not and wear makeup...I finally did in April...makeup..super dry..my eyes hurt....horrible..

      Business Response

      Date: 05/30/2025

      Hello *** ****, 

      I sincerely apologize for any inconvenience that this matter may have caused. I am showing that you were issues full refunds for all three of your December 2024 orders. You received a confirmation email informing you of each refund. I have attached them to this response as well incase they moved to junk or spam. The Oct / Nov orders we are not able to offer refunds on as they are past our 30 day return policy. Thank you kindly for your understanding. 

      Laura Geller Beauty

    • Initial Complaint

      Date:04/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am yet another customer tricked into the VIP Gal program. I placed my first order with Laura Geller for two items. When the order came, there were three items listed on the invoice: the two items I ordered, plus an item called VIP Geller Gal Rewards Program, for which there was no charge. I assumed it was a free points program based on purchase being $0. When the order came it showed a charge for $***** for the same program. I did not authorize this charge and did not want the program, so I went to their website to look for a way to contact them, request cancellation and a refund of the $***** charge. There is no customer service phone number, so I sent an email to the address provided. I got no response. I wrote three more times and never heard back.I looked on their website and (supposedly) customers have to physically sign up for this program. I never did sign up. I have emails that I can prove that I sent with no response. I also have a chat with absolutely no help. I have been on hold for over an hour once again bc you can only cancel over the phone. I was charged initially on Nov 29 for $*****. Then on Jan 16 for $***** and again on Jan 28 for *****. I was just recently charged $***** on Feb 27. Stop charging me and refund my money! Im going to report to Utah Attorney General and ************* as fraud!

      Business Response

      Date: 04/04/2025

      Hello ***** ********, 

      We sincerely apologize for any confusion or inconvenience that this matter may have caused. It looks like you accidentally opted into our monthly loyalty rewards subscription.
      We went ahead and refunded you for the (1 months) worth of charges that you incurred for this subscription. Attached is the refund proof for each months charge. 

      We also reached out to our VIP rewards department below to cancel any active subscriptions that they have on file for you.
      VIP rewards department via:
      Phone: ************
      Email: **********************************************************************************************

      You can reach out to them as well if you have any additional question regarding your refund or the cancellation of your subscription.

      Thank you for your understanding and we hope this helps resolve that matter for you.

      Laura Geller ************* Team

    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** *******



       

      Business Response

      Date: 04/04/2025

      Hello ***** *******, 


      We sincerely apologize for any confusion or inconvenience that this matter may have caused. It looks like you accidentally opted into our monthly loyalty rewards subscription.
      We went ahead and refunded you for the (2 months) worth of charges that you incurred for this subscription. Attached is the refund notifications you received to your email address- (one for each month). 

      We also reached out to our VIP rewards department below to cancel any active subscriptions that they have on file for you.
      VIP rewards department via:
      Phone: ************
      Email: **********************************************************************************************

      You can reach out to them as well if you have any additional question regarding your refund or the cancellation of your subscription.
      Thank you for your understanding and we hope this helps resolve that matter for you.

      Laura Geller ************* Team

    • Initial Complaint

      Date:03/29/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today there was a sale on the website advertising 55% off everything. I ordered two foundations. It came out to a total of *****. So I paid with my debit/credit card and after clicking pay, your company charged me 196.00$ I am confused and angry. I did not agree to this exorbitant charge as I ONLY bought two baked foundation items. I want a refund of my money less the 36$ i agreed to pay for my items. I do still want to purchase the items but any charge past the 36$ I agreed to pay needs to be refunded please. I am 72yrs old and on a fixed income, which is why I only purchased 2 items as a gift. I cannot afford to lose what little money I have.

      Business Response

      Date: 04/04/2025

      Hello *** ******* *********, 

      I reviewed you recent order with us (order  #**********) and I am showing that you ordered 3 foundations with us at the 50% off discount. You also then your ordered three other items - two kits and a spackle primer under your 14 day - Try Before you Buy trial, where we authorize your card for the items chosen and you get 14 days to try the products out. If you don't like them, then you would initiate a return and receive your money back for the items purchased under the Try now trial. I provided an outline of your ordered items below. 

      Three foundations - purchased as regular check out items with the 50% off discount 
      ** 1x - Baked ************************************************ shade - light - $15.39
      ** 2x - Baked ********************************************** shade - light - $30.78 

      Two kits and a Primer under the Try before you buy - 14 day trial (the 50% promo does not apply to kits but did apply to the primer) 
      ** Cult Classics Full Face Kit (6 PC) - shade - light - $59.40
      ** Baked Starter Kit (3PC) - shade - light - $56.70
      ** Spackle Skin Perfecting Primer: Hydrate - $14.58

      The whole order shipped and is actually out for delivery today - April 4, 2025. Below is your tracking  # and your tracking link
      TRACKING ID: **********************
      Tracking link - *****************************************************************************

      I will initiate a return today once the package is delivered for the 2x kits and the spackle primer. You do no have to return them as all Laura Geller customers get to keep their first return under the try now trial. I also attached a copy of the refund notification email you should have received today informing you of the refund on the 3x try before you buy items. 

      Thank you kindly and we hope this helps resolve things. 

      Laura Geller Beauty 
      Customer Care Team 

       

       

       

    • Initial Complaint

      Date:03/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 2025 $16.75 March 23, 2025 $16.75 They continue to take money out of my bank *********** haven't ordered anything, they don't have a number to call them, n it looks like they continue to rip people off.

      Business Response

      Date: 04/04/2025

      Hello ******* ******, 

      We sincerely apologize for any confusion or inconvenience that this matter may have caused. It looks like you accidentally opted into our monthly loyalty rewards subscription.
      We went ahead and refunded you for the (4 months) worth of charges that you incurred for this subscription. Attached is the refund notifications you received to your email address - ******************** (one for each month). 


      We also reached out to our VIP rewards department below to cancel any active subscriptions that they have on file for you.
      VIP rewards department via:
      Phone: ************
      Email: **********************************************************************************************


      You can reach out to them as well if you have any additional question regarding your refund or the cancellation of your subscription.
      Thank you for your understanding and we hope this helps resolve that matter for you.

      Laura Geller ************* Team

    Laura Geller Makeup is NOT a BBB Accredited Business.

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