We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Makeup

Laura Geller Makeup

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Makeup.

Complaints

This profile includes complaints for Laura Geller Makeup's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Laura Geller Makeup has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 244 total complaints in the last 3 years.
    • 120 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Laura Geller on their website order #*********** on 07/07. I received an email saying my items shipped by company ****** tracking *****************. The status still shows in transit and has said that since 07/08. I emailed merchant yesterday just for them to send an email showing the same thing I already know. I called the shipping company customer service T ************* and they dont know why it hasnt changed and will check it out. This has now happened twice by both companies and Laura Geller company wont refund me!! I dont want a credit.

      Customer Answer

      Date: 07/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** *****



       

    • Initial Complaint

      Date:07/09/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on July 1, 2025. I have been trying to get tracking information for the past 3 days and have been given the run around by Laura Geller's customer service and the carrier called UniUni. The carrier has said that the tracking number provided is "not valid". I checked on the ****** company and know that there has been problems with them previously because they service ************* Laura Geller customer service cannot provide a valid reason why I can't track this package. I want a refund and also want to file a complaint so that other consumers don't waste their time ordering from this website. My order number is ***********.

      Customer Answer

      Date: 07/15/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** *****



       

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im being charged $16.97 for something I have no idea what it is and have tried to get charges stopped and cant get any help!

      Business Response

      Date: 07/11/2025

      Hello ** **** ******, 

      We sincerely apologize for any confusion or inconvenience that this matter may have caused. It looks like you accidentally opted for our monthly Geller Gal VIP rewards subscription program post purchase from your order in January 2025 (order ##***********.

      We reached out to our Gellar Gal VIP rewards department on your behalf and requested that they CANCEL your subscription and refund you for the five monthsworth of accrued charges. If you would like to speak to an agent from the Geller Gal VIP rewards department you can reach them via phone or email as they are a separate **** outside of *****************

      Phone: ************
      Email: **********************************************************************************************
      You can also live chat with us (customer service) by visiting ******************************************************************************************** 24/7 and chatting with one of our agents.

      Please allow for 5-7 business days for the cancellation and refunds of your subscription charges to be processed. Thank you for your understanding and we hope this helps resolve that matter for you.

      Laura Geller ************* Team

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a one-time purchase on 4/13/2025 since there was a sale. I have since been charged $16.95/mo for something I did not sign up for. I see their response to others with the same issue is that we accidentally opted in for a subscription. No. There was no opt-in for any type of subscription. Ive never even used this makeup. Just wanted to try it. Why in the world would I subscribe to anything? My order confirmation says nothing about a subscription service. It is my opinion, this subscription is automatically added to all orders. Theres no telling how many people dont even realize they are being charged for it. I have a emailed requesting a refund and cancellation. Awaiting response.Will not do business here ever again.

      Business Response

      Date: 07/11/2025

      Hello *** ******************* sincerely apologize for any confusion or inconvenience that this matter may have caused. It looks like you accidentally opted for our monthly Geller Gal VIP rewards subscription program post purchase from your order in April 2024 (Order #**********). It looks like the VIP rewards department refunded you for the May subscription charge but you were charged again in June because the subscription was not canceled. 

      We reached out to our Gellar Gal VIP rewards department on your behalf and requested that they CANCEL your subscription and refund you for the June 2024 subscription charge. If you would like to speak to an agent from the Geller Gal VIP rewards department you can reach them via phone or email as they are a separate **** outside of Customer Service.

      Phone: ************
      Email: **********************************************************************************************
      You can also live chat with us (customer service) by visiting ******************************************************************************************** 24/7 and chatting with one of our agents.

      Please allow for 5-7 business days for the cancellation and refunds of your subscription charges to be processed. Thank you for your understanding and we hope this helps resolve that matter for you.

      Laura Geller ************* Team

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about June 1st, I made an online purchase for some make up through this companys trynow program-which says try it for 14 days, if it doesnt work out, return it for a refund.The order totaled about $80 and I fully intended to keep it, but apparently I am allergic to something their product because before lunch time on the day I tried it, my face and neck were broken out in large red helps and they burned/itched badly. I did take a picture just in case they wanted proof All I want is to send the product back to keep from wasting my money, but I have reached out to the company several times and all I get is silence, other than an automated message saying they will get in touch within 48 hours. That hasnt happened. Theres no phone number to call at all, and their return link only offers and exchange. Obviously, I dont want anything from this company on my skin-so I just want Return authorization. I dont appreciate their way of doing business AT ALL.

      Business Response

      Date: 07/10/2025

      Hello *** ****, 

      We sincerely apologize for any inconvenience that this matter may have caused. I am showing that when you emailed in on May 29th we replied and provided a link to our automated self service portal so that you could process the return. I am also showing that afterward you chatted in with customer service and they went ahead and processed the return and refund for you. We apologize again for any inconvenience that this matter may have caused. Please feel free to use coupon code: Sorry**** for an additional 15% off of your next order. 

      If you have any additional questions you can chat with us anytime 24/7 by visiting ******************** 

      Thank you for your patronage. 

      Laura Geller Beauty 

      Customer Care Team 

       

    • Initial Complaint

      Date:06/05/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continue to be charged $16.95 a month for a service I never ordered. I have tried numerous times to call or chat with the company to no avail. There is no phone to the company and the chat does not respond. Could you please help me resolve my complaint. Thank you

      Business Response

      Date: 07/10/2025

      Hello ** ******* 
      We sincerely apologize for any confusion or inconvenience
      that this matter may have caused. It looks like you accidentally opted for our
      monthly Geller Gal VIP rewards subscription program post purchase from your
      order in November 2024 (Order ************).

      We reached out to our Gellar Gal VIP rewards department on your behalf and confirmed that our subscription was canceled. We also requested that they refund you for any remaining charged for the previous months that you were unaware of due to not knowing you enrolled in this VIP rewards program. 
       
      If you would like to speak to an agent from the Geller Gal VIP
      rewards department you can reach them via phone or email as they are a separate
      dept outside of Customer Service.
      Phone: ************
      Email: ***************************************
      You can also live chat with us (customer service) by
      visiting ******************* 24/7 and
      chatting with one of our agents.

      Please allow for 5-7 business days for the refunds of your
      subscription charges to be processed. Thank you for your understanding and we
      hope this helps resolve that matter for you.

      Laura Geller Customer Care Team

    • Initial Complaint

      Date:06/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of transaction was on may 4 2025. I misunderstood this whole try before you buy because obviously I did me and my kids and husband are homeless right now. You think I would sign up for someone like this when we dont even know where we will be every two weeks. No I would not at all please refund my money. My kids need food. Please be kind and do the right thing. Thank you. **** *******

      Business Response

      Date: 07/10/2025

      Hello *** ***** 

      We sincerely apologize for any inconvenience that this matter may have caused. It looks like Order #*********** is your 3rs Try Before You Buy order. 

      The first two were refunded and you were allowed to keep them items as a courtesy that is extended for all first time shopper. For this third order which you provided a photo of we advised you that we can happily issue a release of funds as long as you return the merchandise. We also provided you a label free of charge to send the items back. 

      Looks like **** has still not received any items back using the free return label that we provided you. 

      Here is the return tracking link for your free label that shows that **** is still waiting to receive this package for you - **************************************************************************************************

      I have went and released the authorized funds that were held for this order pending your return of the items. Please be advised that moving forward we will issue no additional refunds on any given order until the items have been returned back to us using the free label we provide.

      I also noticed you tried to place 3 more orders since this order and your credit card declined for all of them. We did not issue any additional holds and you should see your funds available back on your card in 5-7 business days. 

      We appreciate your patronage and understanding. Thank you! 

      Laura Geller Beauty
      Customer Service 

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 5th I placed an order 3 items under the try and buy program. Upon receipt, they were not going to work for me and I initiated a return. As a result, I was given this message. " No need to worry! Rest assured, weve taken care of this on our end so you dont have to return the itemsmaking it completely hassle-free. You wont be charged since weve already processed it for you. Its like a free gift from Laura Geller Beauty."However, on June 1st, they charged my card. I immediately contacted them via chat and was told it was not a charged, they just put a hold on my credit card in case I didn't return the items. I reminded them that I was told not to return them and got the run around. I demanded a return label and was again told not to return them. This circular conversation went on for a bout 15 minutes until I couldn't take it any more and gave up trying to work with them.I demanded they delete my credit card from my account and was told they do not store credit cards. However, this is also a lie because the order was placed on My 5th and they charged my card on June 1st and was assured this was a hold and not a charge. Well its not clear how a "hold" could be put an a credit card number two after claim its not stored. After reading all the comments here, sadly I see this company is getting away with it on a regular basis, I will challenge this with my credit card company and hope everyone else does to because its the only way to get Laura Geller attention. I am also going to be sending this information to *** and ****** because they are promoting her products as well.

      Business Response

      Date: 07/10/2025

      Hello Sir/ Madam, 

      My sincerest apologies for any inconvenience that this matter may have caused. We do offer a Try Before You Buy program for *************** which allows you to sample the products you order for 14 days from your delivery date while an authorization is placed on your card during that time. Once you imitate a return using our automated portal within the 14 day trial then your pending authorization is released and you are not charged. If a return is not initiated within the 14 day trial then your card is charged and the 30 day return policy still applies,. 

      Here is a link that provides more information about the Try Before You Buy program - *********************************************************************************************************************

      I also attached a photo from the above link that informs customers that their card has to be authorized to initiate the trial. If you use a debit card the bank actual holds the amount from your bank balance for 15 days and if merchant (Laura Geller) does not charge you within that time that authorization is released and your funds are available to you. 

      Once you initiate a return using our automated portal ********************************** *f it is your first return request you are offered to keep the items but a return is still processed and the pending authorization on your credit or debit card still gets released. 

      If you can provide us with some more order information like your email address, phone number or order number we can have our team check to make sure you were not charged. 
      You can also visit ******************* *nd live chat with us 24/7 to confirm that you were not charged as well. 

      Thank you for your understanding! 

      Laura Geller Beauty

      Customer Care Team 

    • Initial Complaint

      Date:05/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** to ****** subscription for past 4 months. Keep getting charged. Company website doesnt allow you to cancel. Deceptive practices

      Business Response

      Date: 06/13/2025

      Hello ***** * ******* 


      We sincerely apologize for any confusion or inconvenience
      that this matter may have caused. It looks like you accidentally opted into our
      monthly Geller Gal VIP rewards subscription post purchase from your Dec 2024 order.
      We reached out to our Gellar Gal VIP rewards department on your behalf and
      requested that they CANCEL your subscription and refund you for the 7 months’
      worth of accrued charges.

      If you would like to speak to an agent from the Geller Gal VIP
      rewards department via:
      Phone* ************
      Email: ***************************************

      You can reach out to them as well if you have any additional
      questions regarding your refund or the cancellation of your subscription. You
      can also live chat with us (customer service) by visiting ******************* 24/7 and chatting
      with one of our agents.

      Please allow for 5-7 business days for the cancellation and refunds of your
      subscription charges to be processed. Thank you for your understanding and we
      hope this helps resolve that matter for you.

      Laura Geller Customer Care Team

    • Initial Complaint

      Date:05/06/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered from Laura Geller makeup. Jan 1, 2025. Charged for $16.95 geller gal VIP rewards. Order#********** I keep getting recurrent charges for $16.95. For what!! I am not getting anything??Jan 31, 2025 Order#********** for $16.95 Jan 31, 2025 Order#*********** for $16.95 April 2, 2025 Order #********** for $16.95 May 2, 2025 Order#*********** for $16.95 This seems like a scam I am paying for nothing. I ordered make up from them one time and I keep getting billed $16.95 No phone number to reach customer service. I submitted today May 6, 2025 to cancel membership I didnt know I had to stop these charges. Very deceptive!

      Business Response

      Date: 06/13/2025

      Hello ** ****** ******, 

      We sincerely apologize for any confusion or inconvenience that this matter may have caused. It looks like you accidentally opted into our monthly Geller Gal VIP rewards subscription post purchase when you placed your June 2025 order.
       
      I am showing that the VIP rewards department already refunded you for 4 months worth of charges and canceled your subscription already.
      If you would like speak with a representative from the Geller Gal VIP rewards **** you can reach out via the below contact methods.
      Phone: ************
      Email: **********************************************************************************************

      Feel free to visit us at ************************************************** and chat with us 24/7 if you have any additional questions. Thank you!
      Laura Geller ************* Team

    Laura Geller Makeup is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.