Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insights Driven Research (IDR) engages individuals to answer surveys from their clients in exchange for payment. I have completed 9 surveys for which the compensation has not been issued. The total amount to be paid which has not yet been issued is $355. This issue dates back many months and despite dozens of follow-up attempts, no one at their company appears concerned or motivated to pay their experts.

  Business Response

  Date: 01/08/2024

  Hi ****,

  We have escalated your concern internally on priority and will get back to you with a status update. Meanwhile please feel free to email us at ***************************** and our dedicated expert relations team will respond to you immediately.

  Regards,

  IDR

  Customer Answer

  Date: 01/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The business has contacted me but has not yet resolved the issue. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 07/02/2024

  *****************, 
  
  1- You have been compensated for all the projects where your services have been validated - we have shared proof of payment with you on multiple occasions. 

  2- You have been made aware on multiple occasions about our processes - unfortunately, we can't make any payments to you before receiving validation reports or if the data you have submitted has been invalidated during quality check. 
  
  3- Please get in touch with our team ***************************** for any additional questions.  

  Customer Answer

  Date: 07/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The complaint has not yet been resolved. The business continues to ignore my emails and requests for updates and resolutions. Kindly see attached for one of dozens of email exchanges where I've yet to hear back. 

   

  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:12/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email to complete a survey specific to my experience regarding chemotherapy choices for treatment of cancer. I was told if I completed the survey I would be paid $110.00. I completed the preliminary survey and was given the go ahead to complete the survey.I completed the survey on 11/06/2023, it was accepted and was told I would be paid in 15 -20 days. As of yet, no payment. On 12/1/2023 I contacted the person I was working with and they are no longer with the company. I contacted the person listed to contact and they sent the email to their accounting office requesting someone contact me. No one has contacted me and I have received no payment.

  Business Response

  Date: 12/15/2023

  Hi *******,

  We are very sorry for the for the inconvenience. I would like to ensure you that we are investigating the matter internally and will get back to you as soon as possible. We will be reaching out to you over email as well.

  Regards,

  IDR

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I was paid for my services
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:08/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11th I received an email invitation for a survey from a representative of the company named ***** *********************** promising $50 if I were to complete a survey on trends in marketing and advertising; I completed the survey within 24 hours and have since received no payment nor any further communication from Talha after sending several emails inquiring about payment. On July 24th I contacted the company and communicated by email with a man named *************** who promised to look into this situation for me but have heard nothing further.

  Business Response

  Date: 08/28/2023

  Hi *****,

  Thank you for reaching out. I would like to inform you that your payment is under process and my team has reached out to you on the status of the payment via email.

   

  Regards,

  *****

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 1, 2022, Insights Driven Research contacted me about contacting an expertise survey for $50, which I completed on Oct 3. I sent a screenshot to ******************* *************************************** confirming this which was part of the ask. I then followed up repeatedly for payment, and he said I would have it in 2 weeks which never happened. Since then, he and his colleagues have been harassing me with more survey requests which I am ignoring. When he last contacted me on Mar 15, 2023, I reminded him of the unpaid survey and that I would report his organization to BBB and he ignored me.. and I'm still getting new survey requests. They are a SCAM.

  Customer Answer

  Date: 03/24/2023

  Better Business Bureau:
  
  This business contacted me and resolved the issue today. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are a complete scam. *** worked for research companies before and this one is not legit they never pay the participants for their time as promised. Dont waste or time (or share your information)!

  Business Response

  Date: 11/02/2023

  Hi *******

  We are sorry to hear about the inconvenience and would like to inform you that our team has processed your payment for the work you've done.

  If there are any lingering concerns or if you have any questions, please don't hesitate to get in touch with our support team at [email protected]

  Your contributions are highly valued, and we're here to make sure your experience with us is as smooth and enjoyable as possible. Thank you for your expertise and dedication. We appreciate your collaboration.

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative of Insights Driven Research has attempted to contact me multiple times, using LinkedIn, a work email address, and a personal email address that he was somehow able to obtain. I responded to the first email indicating that I am uninterested in participating in any surveys offered by his organization. From that point on, he has sought other methods to contact me - latest attempt being today. This is bordering on harassment from a company with which I have had no prior interaction and an invasion of privacy (searching the internet to collect personal data). I am hoping that there is a way to take action to prevent any further attempts by this so called company.

  Business Response

  Date: 02/16/2023

  Hi Team,

  Thanks for bring this concern to our attention. We try our best to make sure that all the experts share their consent before participating in any project with **. However, we strictly discourage such attempts to contact industry experts even after they show no interest in working with us. Therefore, we will ensure that no further communication is made to the expert in question by any one in IDR and will investigate this matter internally. 

  Best Regards,

  The IDR Team

• Initial Complaint

  Date:12/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IDR hires individuals to provide consulting services in exchange for compensation but never pays instead makes excuses and lies. Do not trust them either gor their supposed expertise or that they will pay you they will not

  Business Response

  Date: 11/02/2023

  Hi ********************,

  We are sorry to hear about the inconvenience and according to our payment records you have been paid for the engagements that you have participated in with IDR. 

  However, if there are any lingering concerns or if you have any questions, please don't hesitate to get in touch with our support team at *****************************

  Your contributions are highly valued, and we're here to make sure your experience with us is as smooth and enjoyable as possible.Thank you for your expertise and dedication. We appreciate your collaboration.

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became an "advisor" and completed a digital marketing survey on August 30, 2022 via Ipsos Interactive. I was supposed to receive compensation for my time completing the survey. While I received many emails from the advisor who recruited me (***************************) trying to get me to complete the survey and refer others, as soon as I completed the survey he completely ghosted me. I was told that compensation would be provided within 3-4 weeks of completing the survey, but haven't received anything yet. I emailed and called the advisor multiple times to address this issue, but he never responded back. Definitely seems like a scam. They use you for one survey and then move on to the next victim.

  Business Response

  Date: 11/07/2023

  
  Dear *****,
  
  We hope this email finds you well. We are writing to provide you with feedback regarding your recent participation in the survey conducted for IDR. We sincerely appreciate your time and effort in completing the survey. However, after careful evaluation, we regret to inform you that your input has been disqualified due to not meeting the required standards set by our client.
  
  We would like to share some of the possible reasons for the disqualification in order to provide you with constructive feedback:
  
  Incorrectly answered dummy check question: During the survey, there was a specific question included as a dummy check to ensure respondents were paying attention and providing accurate responses. Unfortunately, your answer to this question was incorrect, indicating that you may not have been fully engaged or attentive while completing the survey.
  
  Fast completion without sufficient attention: The survey was designed to assess the expertise and insights of participants thoroughly. It appears that the survey was completed at an unusually fast pace, without allowing sufficient time to review each section carefully. This raises concerns about the attention to detail and thoughtfulness of your responses.
  
  We understand that receiving this feedback may be disappointing, and we want to assure you that it is not a reflection of your expertise or abilities. The survey process can be challenging, and we appreciate your willingness to participate.
  
  We value your contributions and expertise, and we hope that you will consider future opportunities to collaborate with us on other projects that align with your qualifications and interests. Your input and perspective are valuable, and we believe there will be suitable opportunities for you to contribute effectively to the future.
  
  If you have any questions or would like further clarification, please do not hesitate to reach out to us at *****************************
  
  

  Customer Answer

  Date: 11/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This does not explain why the representative that had reached out to me to complete the survey ghosted me upon my completion of the survey. I reached out to the representative multiple times and did not receive a response to any of my inquiries.
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 12/08/2023

  Hi *****,

  We extend our sincere apologies for the inconvenience you experienced with our representative's lack of response after completing the survey. This oversight is regrettable, and I assure you that we are actively investigating the matter to prevent such occurrences in the future. To address your concerns promptly, our dedicated Expert Relations Team is ready to assist you at ****************************** Your feedback is invaluable, and we appreciate your understanding as we work towards a resolution.

• Initial Complaint

  Date:11/22/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Insights Driven Research ("IDR") to provide feedback to one of their clients, with the promise of compensation for my time. I provided the feedback to IDR's client in the form of two video calls totaling 1 hour, which IDR scheduled between the three parties (IDR, the client, and me). IDR subsequently thanked me for talking to their client, and said compensation would arrive within 15 business days. That time has long since passed without the promised compensation arriving. An IDR representative has given various reasons for the ongoing delay, and asked for more time, but I now believe they do not intend to make good on their promises. I want to provide a warning to those prospective clients and "consultants" that might engage with IDR, as the company is not acting in a trustworthy capacity; and I seek the BBB's assistance in resolving this issue with IDR as they have not taken meaningful action despite my repeated efforts to resolve it directly with them.

  Customer Answer

  Date: 11/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ************
  
  
  
   
  
  

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by IDR for a compensated survey. Spent an hour jumping through their hoops and doing their survey then was told the compensation would come later after the survey period ended. It's now been weeks and I never recevied compensation but rather receive multiple emails everyday trying to solicit me for more scammy surveys. This company seems like a total scam and wasted my time. I have asked multiple reps to remove me from their mailing list but that seems to have increased the amount of emails I get.

  Customer Answer

  Date: 10/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************