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Business Profile

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Insights Driven Research, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Representatives of this businesses appear to reach out to LinkedIn users offering compensation to complete surveys for their clients. In September, I completed two surveys, and was told I would receive compensation at the end of the month (September 30th). I followed up with the two company representatives who had reached out about the surveys in early October, having not received compensation, and was advised that the surveys had not met the required participation rates, which is not something I had been told was a condition attached to my compensation. The total compensation for the two surveys is $200. I am a bit concerned that the company has still not compensated me since 1) their next "regular" compensation date (15th of the month) has past, 2) the amount is relatively modest for any reputable business, so I am not sure why I am not being compensated out of a reserve of some sort while the company waits to be paid by its client, and 3) the representatives are either non-responsive, or the responses received seem generic about "delays due to survey response rates" and asking "to please be patient," suggesting there are potentially others in a similar position. At this point, I am not expecting to be compensated, and I just want to not be contacted further by the business or any of its representatives. I am filing the complaint to hopefully warn others and also draw the BBB's attention to this business, since it seems, unfortunately, there may be some questionable practices going on. Besides the lack of compensation for the surveys completed, and poor communication/missed promises of responses, you will also see in one of the attached threads that I was asked to participate in a survey after having first been screened out because of my age. I should have known then not to continue working with this business, and I should have not proceeded myself.

    Customer Answer

    Date: 11/01/2022

    Dear Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    I really appreciate your help in getting a response from the business, and getting this resolved. Thank you very, very much!


    Sincerely,

    *******************************



     


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