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Business Profile

Market Research

Ipsos

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ipsos's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ipsos has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.
    • Ipsos

      200 Park Ave Fl 11 New York, NY 10166-0005

    • Ipsos

      841 Broadway New York, NY 10003

    • Ipsos

      100 Gold Street New York, NY 10038

    • Ipsos

      275 Seventh Avenue Suite 2001 New York, NY 10001

    • Ipsos

      160 Bloor Street East, 3rd Floor Toronto, ON M4W 1B9

    Customer Complaints Summary

    • 117 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2024

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is sending surveys to someone who does not live at my address. Please remove the mailing address associated with a "*********** ******" regarding a ****** Kicks, the survey code is: *********** 12 B2 Nobody lives here with that name and no one in my household has ever owned a ****** vehicle.Thank you

      Business Response

      Date: 05/02/2024

      Hello,

       

       Please know that we could not find any account created under this info in our records. It could be helpful if the respondent could send a screenshot of the received invite so we can determine if this is indeed related to Ipsos iSay or another company.

       

      Kind Regards,

      *******

      Customer Answer

      Date: 05/02/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       Dear *******,

      Please find the attached screenshot of the letter from Ipsos with the survey number and the physical address which this was received at.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************




       
    • Initial Complaint

      Date:04/29/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 17 2024 I redeemed my survey rewards for a $5 Amazon card which the site says gets sent to your email address immediately. They did not send it. This has happened before. I sent repeated emails in the past and they say to junk check my junk folder where it is not there. Finally they send it after many back and forth emails. This time nobody sent the gift card and they are not responding to my emails. Theres no response. If the gift card takes time they should tell you that. If they dont want to send the gift card, they have to. If they dont want to give rewards as promised without explanation then just give me my card this time and Ill not deal with them anymore or recommend them. They dont respond to the customer.

      Business Response

      Date: 04/30/2024

      Hello,

       

      We apologize for this inconvenience and will make sure that the respondent receives a response with the Amazon code as soon as possible.

       

      Kind regards,

      *******

      Customer Answer

      Date: 05/03/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************************



       

    • Initial Complaint

      Date:04/22/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed the shop for Small Business I completed a Small Business shop id ******* which was rejected by ********************* for the photo of the product, saying "it cannot be seen" which was incorrect. I submitted 2 photos but the shop was still rejected unreasonably. I took a photo of the product which showed how it was displayed on the shelf but the editor still rejected my photo and excluded my shop without pay unfairly.Editors are not editing the shops similar across the board. I would like to file a complaint against *********************. In emails, editors are not cordial but very bossy without using please. I am very frustrated with this particular editor.

      Business Response

      Date: 04/25/2024

      Hello,

       

      We are sorry for the inconvenience.

      We have liaised with the relevant team and can confirm that the incentive for this study will indeed be awarded to the respondent.

       

      Kind Regards,

      *******

    • Initial Complaint

      Date:04/08/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been doing surveys with this company for about a year now. I've saved $250.00 in points from December until now. I've done no wrong doing and they decided to terminate my account. They will not give me my $250.00 back. I've contacted numerous times in customer service. They keep saying I don't meet clients interest but they won't respond to the fact that they owe me $250.00. They keep ignoring it.

      Business Response

      Date: 04/09/2024

      Hello,

       

      Please know that our support team will reach out to the respondent to offer an Amazon gift card for the point balance that remined in the closed account.

       

      Kind Regards,

      *******

      Business Response

      Date: 04/09/2024

      Hello,

       

      Please know that our support team will reach out to the respondent to offer an Amazon gift card for the point balance that remined in the closed account.

       

      Kind Regards,

      *******

    • Initial Complaint

      Date:04/02/2024

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a project for IPSOS on an in-store Target shopping mission I I have yet to received the incentive for this and it's been well over a month I have documentation as well as screenshots from the moderator stating is guaranteed and now I can't get a hold of customer service it's non-existent and so now I'm reaching out to Better Business bureau. THIS IS UNACCEPTABLE AND OBVIOUSLY HAVE TO REACH OUT A BETTER BUSINESS BUREAU THEN IT'S A PROBLEM

      Business Response

      Date: 04/05/2024

      Hello,

       

      Please know that the relevant team has reached out to the respondent and sent the reward.

       

      Kind Regards,

      *******

      Customer Answer

      Date: 04/18/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:03/29/2024

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ispos (ISay) shut down my account with no notice or explanation, and will not let me redeem the points that I accumulated from taking their surveys. They did this to me after I spent hours completing opinion surveys and accumulating enough points to redeem a payment through PayPal. I've contacted the company several times, and their excuse is that they no longer needed someone of my demographic. That's fine. They can terminate my account, but they should absolutely let me redeem the points I accumulated prior to being terminated.

      Business Response

      Date: 04/01/2024

      Hello,

       

      Please let the respondent know that our support team will be sure to reach out with a solution for redeeming the lost points from the closed account.

       

      Kind Regards,

      *******

       

       

      Customer Answer

      Date: 04/01/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       Thank you. The business reached out this morning. I'd like to keep this complaint open until they fulfill their offer to send me an Amazon gift card for the accrued points. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Business Response

      Date: 04/15/2024

      Hello,

       

      We confirm that our support team has sent the respondent the Amazon code. 

       

      Kind Regards,

      *******

      Customer Answer

      Date: 05/29/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:03/14/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Managed to save up 1627 points, went to try to points, and they seem to have removed the redeem button entirely, making it actually impossible to redeem points. Now I have no way of using said points, and am thusly out fifteen dollars which doesnt sound like much, but Im low income and fifteen dollars is actually a significant amount to me In the attached screenshot, you will see that there is no redeem button where once it was located just beneath the product/gift card information, and you will see that I have just over fifteen dollars worth of points.

      Business Response

      Date: 03/15/2024

      Hello,

       

      We apologize for the inconvenience. Please let the respondent know that our team will reach out via email to send a gift card for the balance that remained in the closed account.

       

      Kind Regards,

      *******

    • Initial Complaint

      Date:02/06/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, Ive done surveys with Ipsos and accumulated points but when I go to redeem them, theres no button or further instructions on PayPal to get the cash into my account.

      Business Response

      Date: 02/07/2024

      Hello,

       

      Please let the respondent know that our support team will reach out regarding the closed account and the remaining balance.

       

      Kind Regards,

      *******

    • Initial Complaint

      Date:01/26/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a whole bunch of surveys that added up to 20 dollars and they terminated me for no reason. I answered to the best of my ability and I made ***** in two days. They say I did something fraudulent but I haven't. This company just is upset that I made twenty dollars too fast.

      Business Response

      Date: 01/29/2024

      Hello,

       

      Please let the respondent know that our team will reach out to offer an Amazon gift card for the remaining points in the closed account.

       

      Kind Regards,

      *******

      Customer Answer

      Date: 01/31/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

    • Initial Complaint

      Date:01/05/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed multiple surveys and hours worth of time. Only when I tried to cash out my **** worth of points for surveys completed was I told that my account has been closed due to my profile not meeting their customers needs. They sent you a response that you agreed when signing up that they can close your account at anytime. I am fairly certain that this should also not include the ability to not pay a consumer for survey work already completed. I was cheated out of **** and an upcoming 100 survey that I qualified for.

      Business Response

      Date: 01/08/2024

      Hello,

       

      Please let the respondent know that our support team will reach out via email regarding the reward for the balance in the closed account.

       

      Thank you for your patience.

       

      Kind Regards,

      *******

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