Business Profile

Market Research

Ipsos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Complaints

This profile includes complaints for Ipsos's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

117 total complaints in the last 3 years.
34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/12/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In July and August 2023, I completed a host of paid surveys for this company. I cashed out my points on August 1, 2023 for a $25, $10, and $5 Amazon gift card. These were never received. On September 1, 2023 I cashed out an additional $10 and $5 Amazon gift cards, also not received. I have tried completing the contact us form from my account 5 times with no reply. I have contacted headquarters in ******, with no reply. I am owed $55 in Amazon gift cards that I would like to have sent to me.
Business Response
Date: 10/13/2023
Hello,

Please let the respondent know that we have checked and all messages have been responded by our support team in a timely manner back then. All the reward codes that the respondent requested were sent at the time.
Please also be sure to check your Spam folder as well and to add our email address ********************************************************* to your address book, so that the emails we send to you are not blocked or marked as spam.
Please find the details of the orders requested below .
***** **********
****************

***** **********
**************************************************
**** ****

***** **********
****************

***** **********
****************

***** **********
****************

***** **********
****************

***** **********
****************

Kind Regards,
*******
Customer Answer
Date: 10/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The company claim to have responded to my queries but they have not . Their response also does not include the details of the rewards I am owed (other than one link). I have indeed added the email to my address book and checked and re-checked spam several times. I would like someone from Ipsos to either 1) call me or 2) email me on an alternate email address ************************************** Alternatively, the details required to redeem the gift cards can be sent in Ipsoss reply here

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 10/16/2023
Hello,

Please know that in the previous message we included all Amazon codes that the respondent requested, not just one link. Another email with these details was sent to the email address that the respondent mentioned.

Kind Regards,
*******
Customer Answer
Date: 10/16/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
Date:10/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 2, 2023, I received a response from Ipsos stating that they would not be able to follow through and pay out the **** points ($52.45) I had done studies for and participated in groups and product testing to earn. I did receive emails from the company stating their terms and conditions that they may cancel a persons membership and any time for a **** is of reasons but honestly, it is terrible business practice to let people earn points and not redeem them before cancelling on them. While I do understand their rights, they easily take peoples time and energies and still get paid by research or product companies while cancelling paying the people who participated without notice. I wouldve liked to get the payout. Please beware if youre reading this that you should know what that have the right to do and theyll do it.
Business Response
Date: 10/12/2023
Hello,

Please let the respondent know that our support team will reach out via email in the coming days to offer an Amazon gift card in the amount of the balance from the closed account.

Kind Regards,
*******
Initial Complaint
Date:09/27/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July of this year, 2023, I was invited first to try to qualify for a survey which would have a guaranteed reward of $50 and I indeed qualified. The fist step of the qualification only had a sweepstakes reward attached. This was for My ************* of IPSOS.I DID qualify for the next step of this survey called You and Your Generation. I completed this second step after qualifying on July 24, 2023 and saved a screenshot showing my completion. It was a lot of questions and took quite a long time.The next day after completing this, I received an email reminding me to complete the survey. I immediately contacted member advocates at IPSOS telling them that I did indeed complete the second step of this survey and attached my screenshot which proved my completion. I proceeded to receive replies on and off for the next several weeks, ultimately telling me that I was only in the running for a sweepstakes reward of $100. This is untrue as I did qualify and I did complete the second part of You and Your Generation. I have the proof of this completion.I spent a lot of time on this and I work from home and do not have extra time to waste on something that will not help me earn money. I struggle to get by so I need to earn money for any time spent on my computer I asked IPSOS many times why they keep ignoring my attachment of my screenshot showing my proof of completion and they continually ignore this question. They will not help me and have dismissed me and my issue. I want my $50 reward as I earned it. I do not know what happened on their end but that is not my fault or my problem. I did what they asked of me and feel that they should now do what they promised.
Business Response
Date: 10/02/2023
Hello,

We have reached out to the relevant department and they confirmed that they will send the $50 incentive and the respondent should expect to receive it in a couple of weeks.
We are sorry for the situation and appreciate your patience.

Kind Regards,
*******
Customer Answer
Date: 10/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
As of today, October 5, 2023, I have not yet received the $50 incentive but I understand that I should expect to receive it in a couple of weeks.

Sincerely,

**************************************************
Initial Complaint
Date:09/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After months of taking Ipsos's surveys and finally reaching 870 points, I decided to redeem 500 for a 5.00$ PayPal. Ipsos's is refusing to pay me saying that client research requirements of my member profile is no longer suitable and that my account was terminated. I worked hard for that 5.00$ and I would like my money. Thank you.
Business Response
Date: 09/26/2023
Hello,

Pleas let the respondent know that our support team will be in contact via email this week about sending a reward for the points from the closed account.

Kind Regards,
*******
Initial Complaint
Date:09/25/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an account with ********************** and I did some surveys and studies to acquire points. These points can be redeemed for gift cards or pay pal funds. I wasn't notified that my account was terminated until I reached out. According to their terms and conditions they can deactivate my account without warning but should notify me that I have 10 days to redeem all my rewards points prior to my termination date. Neither of this was done and now I cannot access to redeem ***** points. I was notified on 9/20/2023 that my account was terminated and I should be able to get my rewards points redeemed until 9/30/2023. As of 9/22/2023 I have ***** points in my account that they are not giving me access too. Which equals about 141,63 ********* dollars I can get for it into PayPal. I want my PayPal account credited or through Amazon gift cards for the studies I completed for them.
Business Response
Date: 09/26/2023
Hello,

Please let the respondent know that our support team will be in contact with him via email this week about sending an Amazon gift card in the amount of the points from the closed account.

Kind Regards,
*******
Customer Answer
Date: 09/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************************
Initial Complaint
Date:09/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After filling out three pre-qualification surveys from Ipsos during July for an "exclusive research activity" that promised a guaranteed $50 reward, I was selected for their discussion board assignment and subsequently accepted their invitation. [Note: I participated on Tuesday, August 1st from 1:10 p.m. to 3:12 p.m. The participation date was delayed due to a previous invitation for a live chat on July 18th initially having been sent without sufficient advance notice. When I received the next invitation with a rush deadline by noon the following day, I then had to drop everything in order to take part according to the <24-hour timeline. Despite spending all afternoon to address each of their questions-- which supposedly according to their invitation would involve 90 minutes at most, yet ended up requiring over two hours of my time to thoughtfully respond-- I still have not been remunerated, with the inaccurate excuse that I am ineligible for payment.Invitation for the chat:To: <*************************> Sent: Tuesday, August 1, 2023 at 10:30:15 AM CDT Subject: Come back to claim your $50! ** * *** **** ******** ******* ** ** ********* ***** ** ********* ** **** * *** ********* *** *** ***** **** *********** *** **** ********* ******** ***** *** * ********** ******* ** **** *** ***** *** ********** ** **** **** ***** ***** ** ** ********* ****** **** ****** ****** ** *** ***** **** ***** **** ************************************************************************************************************************************************************************************ ********
Business Response
Date: 09/22/2023
Hello,

Please know that we have not been able to find the respondent in our database with the information you provided.

Please reply and include the e-mail address and ID under which the Ipsos iSay account was created. Also it would be helpful to include the email invite that the respondent received for the study in question.

Kind Regards,
*******
Customer Answer
Date: 09/27/2023
Ipsos has sent a form letter requesting "additional information" which was already listed in this detailed complaint originally submitted to the BBB (laboriously comprehensively typed up then edited down to conform to the specified submission form's limit of maximum 2,000-characters)-- which included the e-mail received from them for the study (which I have pasted below again), along with my identifying account information :
I only use one e-mail address, which was also filled in on the complaint form:
==> *************************
==> My Ipsos User ID is ********
********************** Study Invitation:
===> Sent: Tuesday, August 1, 2023 at 10:30:15 AM CDT Subject: Come back to claim your $50! Hi , You were recently invited to an exclusive round of research! We have a few questions for you about your generation. For your completed feedback youll win a guaranteed rewards of $50! Act fast: The discussion is only open until 12:00 PM ET Wednesday August 2nd, 2023.
******************************************************************************************************************************************************************************* ********
Customer Answer
Date: 09/30/2023
Dear *******,
To determine from where within your organization this study originated, this step could seem***ly have been accomplished by simply follow*** the link that came in the project invite to the study itself, which I had already provided-- twice-- on both prior BBB forms. (This link came from the tab where the invitation sent us to take part in the discussion board.) I am low technology. I would have no capability of attach-*** an e-mail(?), therefore I will copy-paste the entire invite here which I had forwarded to myself to remind me until be*** paid (not yet honored), to enable you to investigate who is responsible for issu*** that payment.
==> *Please be mindful that each time that IPSOS instead immediately sends a cursory reply to BBB provid*** no actual progress, it necessitates a quite lengthy process involved for me to get online and to then access e-mail content; consequently, kindly take the time to research further in order to locate everyth*** youll need prior to merely send*** another unproductive reply.*
See below for the invite e-mail. I appreciate your anticipated understand*** and assistance. R.
************** ************************************************** *************************** ******************************** ******** ****** ** **** ** ******** ** *** ******** **** **** ** ***** **** **** ** ************* ** * *** **** ******** ******* ** ** ********* ***** ** ********* ** **** * *** ********* *** *** ***** **** *********** *** **** ********* ******** ***** *** * ********** ******* ** **** *** ***** *** ********** ** **** **** ***** ***** ** ** ********* ****** **** ***** ***** *** ********** *** ** *** *** **** ******* ************* ** ******* ***** *** *** **** ****** ****** **** * ****** ** *** ********* ** ****** *** ********* *** * ****** ** **** ******* ** ************* **** ***** **** *** **** *********** ***** ********* *** **** ******** **** ******* ******* ****** *** ** ******* **** ***** **** ***** ******* *** ********** ** ****** * ******* ***** **** *** *** ******* ****** * ** ** ******* **** *** ** ************** ****** ***** **** ** *********** *
Business Response
Date: 10/19/2023
Hello,

Please know that we have forwarded this issue to the relevant department and they answered as follows:
We have checked this members participation to the Talking about my generation activity but unfortunately she only has 25% completion status with 5/20 topics completed and shes not eligible for a reward.
The respondent can reach out directly to the relevant support team by emailing *************************************************** .
**** ********

*******
Initial Complaint
Date:08/28/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a member of Ipsos for quite awhile, I have never had any issues until back in June I redeemed points for two $10 ******* gift cards. I have not received them in my email or in my spam account. I sent ********************** two messages and got no response from either. I would like to get the rewards I claimed.
Business Response
Date: 08/29/2023
Hello,

Please know that our support team responded to the email messages immediately after they were received. Please ask the respondent to add ******************************************************* to the address book to ensure that the emails we send are not blocked or marked as spam.
The 2 * $10 Walmart gift cards are:

**********************************************************

**********************************************************

Kind Regards,
*******
Customer Answer
Date: 08/29/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
Date:08/25/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 1, 2023 I joined a research community called fresh lab. The community required multiple days of logging in and filling out extensive research questions about finances. I was to receive a guaranteed $60 reward for participation. I logged in and completed all of the requested research activities over multiple days. One activity required a follow up question to be answered. I got a notification but the email would not allow me to see the comment that it was asking me to send a reply. I sent a message directly through the site, letting them know that I was not able to complete the request. They sent me an email, asking me for additional information including screenshots. I tried to attempt to complete the activity on multiple browsers over multiple days and submitted all of the requested email replies that they asked for. They have just notified me that I am not going to be receiving the $60 reward. This is completely unacceptable as I spent hours filling out their questions as requested. I provided thoughtful and detailed answers to their research questions. I would like to receive the $60 reward as promised for full completion. As the only reason I was not able to complete the one part they said I did not complete was because of the functionality issue with their site. I have all of the documentation and emails proving that I have sent this information to them and I need the reward to be provided.
Business Response
Date: 08/28/2023
Hello,
We were not able to find any account in our database with the information provided. In case the respondent is a Ipsos iSay panelist , please provide the email and/or ID under which the account was created.
It would also be helpful if the respondent can attach the original email invite received for this study.

Kind Regards,
*******
Customer Answer
Date: 09/04/2023
Please mark ********* as resolved by business. No further action requested. Thank you.
Initial Complaint
Date:08/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed the second part of the ************************* through Ipsos. I have emailed repeatedly to email addresses provided such as: ********************************************************* *************************************************** and even the contact us section of your page. No reply at all. I am owed $50 for the completion of part two. The company that sends the gift cards are fraudulent as they do not process the redemption (this company is Digital Prepaid Solutions) and they state if there's a problem to contact ******************************************************** but NO ONE replies. Please resolve the issue and give me the $50 I'm owed.
Business Response
Date: 08/22/2023
Hello,

Please know that the respondent is not an Ipsos iSay panelist and we could not find any data or correspondence with our support team.
In order to receive the promised incentive, the respondent would need to contact directly the website offering it.

Kind Regards,
*******
Customer Answer
Date: 08/22/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The business has lied or has been careless in their work. I have so many emails from them as a panel member constantly inviting me to complete surveys for them. I have attached a few screenshots of invitations (but I have so many more). Furthermore, how unscrupulous! I have contacted Ipsos through the "contact us" section on their page. Unfortunately they don't email a receipt that you have contacted them. I have also emailed multiple times and have ALL of the emails to prove that. Furthermore, thankfully recently someone from Ipsos contacted me and apologised! They are trying to track my reward and get it resent (more proof that the lady who responded lied). Having said that, after an apology and them stating they were going to rectify the situation, they still have not rectified it! Please see multiple attachments for (a) proof I'm a panel member - CONSTANT emails from ipsos wanting me to complete surveys for them (b) proof of apology (2 emails from ipsos). STILL waiting for the $50 owed to me. Rectify this please.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ******

Business Response
Date: 09/01/2023
Hello,

We have contacted the relevant team and they have received confirmation from our incentive vendor that the Virtual Mastercard was received and already added to a PrePaidDigitalSolutions account. so they cannot resend the gift card.
The Member Advocated team have replied to the respondent again, explaining this.

Kind Regards,
*******
Initial Complaint
Date:08/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These people are honestly disgusting. They terminated my account with no explanation! I have made 18 dollars on there, and never got them. I want the money that I spent my time on.
Business Response
Date: 08/29/2023
Hello,

Please let the respondent know that our support team will reach out to him via email regarding the gift card that we will send for the amount of the remaining points.

Kind Regards,
*******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Ipsos is NOT a BBB Accredited Business.