Business Profile

Market Research

Ipsos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Complaints

This profile includes complaints for Ipsos's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

117 total complaints in the last 3 years.
34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/27/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I get a lot of your surveys on survey panels, complete them, and Im congratulated for completing them, but they say Im not qualified at the end. I have one here as an example. What happens to these surveys, and what causes them to complete with no issues but then end up saying that someone isnt qualified. What happens to the data you collect with them when someone is not compensated by the surveys. Did you receive the survey? What happens to the data that I gave? Did ********************************************************************************************************************************************************************************************************************************************************************************************************************************
Customer Answer
Date: 03/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

************
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I joined IpsosiSay, an online survey website, a couple of months ago and I recently tried to redeem **** points and was unable to do so. The website stated that I did not have enough points available to redeem a reward however I did have enough points. I sent a message to IpsosiSay through their website informing them that I was having trouble redeeming points and they advised me that my account was deleted because my answers to their surveys were not trustworthy. That is far from the truth. I provided IpsosiSay with trustworthy answers to their surveys along with my personal information (e.g., DOB, postal code, etc) and they went ahead and deleted my account without any notification. I am very disappointed at the quality of service I received from this company as I took time out of my day to answer their surveys truthfully and now I cannot redeem my points for a reward.
Business Response
Date: 01/26/2024
Hello,

Please know that our support team will reach out to the respondent to offer a reward for the amount of points that remained in the closed account.

Kind Regards,
*******
Customer Answer
Date: 01/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/05/2023, I participated in an online focus study for the DISHWASHING STUDY. I got their by way through IPSOS-ISAY survey router - not a panel - to participate in this study. It was for a grueling THREE hours for a 100 Amazon gift card which I have not received. I need it before Christmas and it is already late. Again, I am not affiliated with their panel, I was recruited through an online survey. Therefore, my original GPT panel is not responsible for distributing the gift card.(EMail header for recruitment by IPSOS): Opportunity to receive 100 USD : appointment is tomorrow ( ************ 3 )I have e-mailed a few times and they insist I am not part of their panel and call their panel, BUT ITWAS THEIR SURVEY THAT RECRUITED ME. I contacted ******* ***** the platform which facilitated the discussion and the ***** itself, to no avail.I was part of the initial study and immediate follow-up for a total of ************************************* my opinion, it is insufficient pay for the amount of work and time, but they say that amounts are fixed. Anyway I knew something was wrong when I was being tossed around about the status of my late payment between, IPSOS - ISAY, the Brand and Remesh. Complaints will be filed among all three to get this resolved. I can provide attachments of the full emails, if necessary.
Business Response
Date: 12/22/2023
Hi,

Please let the respondent know that we could not find any Ipsos iSay account related to his email. In order to determine if this study is related to Ipsos iSay or another company , please attach the email invite for the study in question.

Kind Regards,
*******
Customer Answer
Date: 12/22/2023
I tried to close this request because Ipsos-Isay fulfilled their end in rewarding me for the study which I received and redeemed yesterday.
thank you
Business Response
Date: 12/27/2023
Additional Comments from Consumer:

I tried to close this request because Ipsos-Isay fulfilled their end in rewarding me for the study which I received and redeemed yesterday.

thank you
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Almost one year ago I completed a survey for ***'s ****** of ****** Health via Ipsos. For completing the survey I am entitled to $30 paid either by a check mailed to my house or an Amazon gift card, I choose to have a check mailed to me. I never received the check in the mail. After several months of waiting I called the customer service number and they confirmed the check had been mailed but never cashed, they said they would "escalate the issue." After several more months of waiting I called again. I was again told they would "escalate the issue." I asked if a new check could be mailed to me or if I could instead be given the Amazon gift card, but they said they were investigating the issue and could not change the reward payment to the gift card. I called customer service at least three times and spoke to three different agents, none of whom assisted me and all said they would call me back with an update. Two months ago I emailed the customer support address (email chain included) and they too did not assist me and assured me they would contact me with any updates. After contacting Ipsos over six times by phone and email over the course of about ******************************************************** email with any updates and have not been paid.
Business Response
Date: 12/22/2023
Hello,

We have checked with the relevant team and they are currently investigating this issue. Please rest assured that after the investigation is complete they will contact the respondent with the solution to the problem.
Kind Regards,
*******

Customer Answer
Date: 12/29/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

It has been almost one year of waiting and several months of "investigating." In that time, no one has reached out to me via phone or email. The only time I hear from Ipsos is when I reach out to them. Why can they not give an estimate of how long this will take to resolve?

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************************

Business Response
Date: 01/23/2024
Hello,

The relevant team that handles this case has informed us that they have contacted the respondent multiple times with no response and at the beginning of the month they have sent the respondent an email to which he responded confirming that the email was received.
Please know that someone from the team will reach out again in this regard and the respondent should also know that he can contact the relevant support team any time at *******************************************.

Kind Regards,
*******
Customer Answer
Date: 04/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************************
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ispos (ISay) advertises on social media to get people to join and give their opinions to complete surveys. Then they shut down our accounts with no notice or explanation, and not letting us redeem the points that we have accumulated from taking their surveys. They just did this to me after I spent hours completing opinion surveys and accumulating enough points to redeem a $10 Target gift card. I contacted the company and their excuse was they can terminate me for marketing reasons. Ispos has a rule that if your account is terminated they give you 10 days to redeem any points you earned, but they refuse to honor this rule as well.
Business Response
Date: 12/15/2023
Hello,

Please let the respondent now that our support team will be in contact via email regarding offering a gift card for the point balance of the closed account.

Kind Regards,
*******
Customer Answer
Date: 12/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They offered an 8 dollar Amazon Gift Card as a resolution, but never sent it to me. It should also be noted that they closed my account for no reason and attempted to keep me from redeeming the reward I earned by doing surveys.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business Response
Date: 01/03/2024
Hello,

We confirm that the Amazon code has been sent to the respondent.

Kind Regards,
*******
Customer Answer
Date: 01/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They still closed my account for no reason, tried to cheat me out of my earnings for no reason, lied about their actions, and engage in deceptive business practices.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************
Initial Complaint
Date:12/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In October I was invited to take part in a 3 day panel called moments throughout your day it involved taking 2 surveys a day for 3 days. I completed all 6 surveys and now they are refusing to pay me the $35 I was told I would receive. I have reached out to them and they claim to have no record of me. I have shown them proof of completion and they still refuse to pay me. i gave them my time and i deserve to be paid. non payment is equal to theft. i was counting on that money for christmas and i am just sick over their refusal to pay me for my time. $35 may not seem like much to them but i am unemployed and disabled and desperately need that money
Business Response
Date: 12/18/2023
Hello,

We have contacted the relevant department that handles this study, and were informed that the member was not eligible for the reward, as members eligible to receive the $35 Gift vouchers are the ones who complete the diary 3 days in a row ( 6 entries -> twice per day). The respondent completed the diary for 3 days in a row, but unfortunately on the last day(the 3rd day)had only one recording.

Kind Regards,
*******
Customer Answer
Date: 12/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I finished the entire study All three days I am so desperately broke I need this money more than anything Cant you please help me its only $35 not millions Please please please please please help me

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business Response
Date: 12/28/2023
Hello,

We are really sorry about *** ******* situation, however, as my colleague has mentioned, the incentive was not sent to her as she did not complete the full requirements of the study ( she made only one entry instead of two in the last day ).
Thank you very much for understanding!

Kind Regards,
*******
Initial Complaint
Date:11/27/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
this company used to be a reputable online survey taking site that would reward it's survey takers with points to be redeemed towards gift cards for a few companies. In the last couple of months, they have taken to starting up more pages on social media to get people to join and give their opinions for free, then shutting down our accounts with their website, with no notice or explanation, and not letting us redeem the points that we have accumulated from taking their surveys. they also don't allow ********** residents to opt out of selling their info without terminating their accounts. It looks like this company has turned into a scam and is just a money grab for advertising dollars and selling personal information.
Business Response
Date: 11/28/2023
Hello,

Please let the respondent know that our support team will be in contact via email to provide a gift card for the points in the closed account.

Kind Regards,
*******
Initial Complaint
Date:11/14/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I registered on Ipsos a survey site several days ago and participated in several activities, and things were fine after that. For a mysterious reason, no surveys appeared for me at all anymore, as if they had excluded me permanently without disclosing that. This is what they do when I get close to redeeming my points. This is unfair. I did not do so. Any violation of the site rules, but it seems as if they do not want to pay me
Business Response
Date: 11/15/2023
Hello,

Please let the respondent know that our support team will be in contact via email regarding the mentioned Ipsos iSay account.

Kind Regards,
*******
Customer Answer
Date: 11/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
Date:11/09/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was working on surveys and testing products our for thus company. I had enough points in my account to compensated for $15. I could not cash out so I contacted somebody from the company and they told me that my account was terminated. I asked them if I could at least have the $15 that is owed to me since I did the work. They told me no. I have a problem with that. I need my money for the work that I did. They can't keep doing people like that. I don't care if it only $15.
Business Response
Date: 11/10/2023
Hello,

Please let the respondent know that our support team will be in contact in the next couple of days to offer a reward for the points that remained in the closed account.

Kind Regards,
*******
Customer Answer
Date: 11/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
I'm still waiting to hear back from them. I haven't heard anything yet
Sincerely,

***************************
Initial Complaint
Date:10/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 24th I received a response from Ipsos, stating that my account had been terminated. I still had points to redeem, through studies and test products, that had already been completed. They say they can cancel at any time for any reason. This is no way to run a business. I would like the value for the point that I have already earned.
Business Response
Date: 10/26/2023
Hello,

Please let the respondent know that our support team will be in contact via email regarding sending an Amazon gift card for the previous point balance of the closed account.

Kind Regards,
Catalin

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Ipsos is NOT a BBB Accredited Business.