Complaints
This profile includes complaints for Nielsen's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 193 total complaints in the last 3 years.
- 37 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My household participated in the Nielsen Radio surveys from August 9 or 10, 2022 through August 17, 2022. The surveys were mailed out the very next day after the finish date listed on the survey. We were in formed that if all surveys were returned within 3 weeks that each person would receive a check for $15 which would be a total of $90 because there were 6 surveys. Nielsen customer service did call to see if the surveys were returned but nothing else. We have not heard anything from them since. My family keep asking me about this and I just keep telling them that it takes a little bit of time but Im sure their patience is running thin. We want to know, when will we receive our incentives for doing these surveys?Customer Answer
Date: 09/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
Date:09/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unannounced in person visit from company representative on Saturday afternoon.Not interested in services and do not want to be contacted by this company in the future.
Business Response
Date: 09/22/2022
Thank you for sharing this information with us and we apologize for any inconvenience you have experienced.
We will place your home on our internal Do Not Contact list.
Thank you for this opportunity to serve you.
Initial Complaint
Date:09/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over 6 weeks ago, I was promised a $10 bonus check for completing a Nielsen Radio Diary for each person in my household that participated and mailed it back by the due date, which I did. My husband and I did it this year. The last time it was my husband, my son, and myself. As of today, September 09, 2022, I still haven't received it. The diary is fairly time consuming and it would be great if they could hold up their part of the bargain as I did mine and pay me. As stated above, I did this survey last go around and received nothing as well. I didn't balk at it at the time and just let it go. I remembered that this year, but decided to give them a second chance. So, this being the second time this has happened to me will I be receiving full payment $10+$10+$10, and $10 + $10 =$50Business Response
Date: 09/22/2022
Hello and thank you for participating in our Nielsen survey.
We apologize for the delay regarding your incentive and we have provided your information to the appropriate team to help with a resolution.
Thank you for this opportunity to serve you.
Customer Answer
Date: 09/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************
Initial Complaint
Date:08/30/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ended this fiasco about 10 or more days ago but no mailer envelope arrived in 1 to 2 bus days as stated.called back and was told the envelope never was mailed..when they changed out my transponder months back the return envelope arrived the next day..bad enough they bearly give you electricity money but now its a big castle to get rid of this equipment..bad everything..Business Response
Date: 09/06/2022
Hello and thank you for participating in our Nielsen measurement panel.
We apologize for any inconvenience you have experienced, we have provided your information to the appropriate team and they are working on a resolution.Thank you for this opportunity to serve you.
Customer Answer
Date: 09/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.***** ******************************* *****************************
***** ********** ********* *** **** **** **
*** *************************** ********************************************
******** **********
*The complaint has been resolved..thankyou.
Sincerely,
*******************************
Initial Complaint
Date:08/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did a ****** like they asked me to, and I will receive ***** dollars. I completed the survey and heard nothing from them, and it's been a few months now. I did what they asked and they said they would give me ten dollars for my time. I received nothing.Business Response
Date: 08/29/2022
Hello and thank you for participating in our survey, we are sorry for the delay in regards to the incentive.
We have provided your information to the appropriate team and they are working to resolve the issue.Thank you for this opportunity to serve you.
Initial Complaint
Date:08/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good Evening I was sent a survey from Nielsen for $5.00. I promptly took my time and completed the survey over a month ago. I havent received anything. But then today Ive received another Nielsen Survey promising $10.00 this time. Please let me know what I can do. Thank youBusiness Response
Date: 08/26/2022
Hello and thank you for participating in our surveys.
We apologize for the delay of your incentive, we have provided your information to the appropriate team and they are working to get you taken care of.Thank you for this opportunity to serve you.
Initial Complaint
Date:08/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We got a bonus package from Nielsen promising that if I did the surveys we would get a bonus of 10 dollars each. It has been over 8 weeks and we have no word. We demand our money.Business Response
Date: 08/26/2022
Hello and thank you for participating in our surveys.
We apologize for the delay in getting your incentive and we have provided your information to the appropriate team to get this taken care of.
Thank you for this opportunity to serve you.Initial Complaint
Date:08/10/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im completing a lot of *********** like below on survey panels but arent compensated as agreed. Are these surveys still used when the survey taker isnt compensated? Did you receive the one below?***********************************************************************************************************************************Business Response
Date: 08/26/2022
Hello,
Can you please share what type of surveys you are participating in so we can get this to the correct department?Thank you.
Customer Answer
Date: 09/07/2022
Surveys that are on market research panels such as inboxdollars and fulcrum
Business Response
Date: 10/12/2022
Hello,
I believe these surveys are administered by Nielsen IQ which is a separate company altogether, I have forwarded this information to them but you will need to contact them directly.
Thank you for your patience.
Customer Answer
Date: 10/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************
Initial Complaint
Date:07/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an unsolicited mailing from Nielsen, *************************************************************************************** at the end of July 2022. I called the number provided and asked to opt out of future mailings. I was told there was no option to opt out, and I may continue to receive future mailings. I'm concerned that not being able to opt out is not an option for me. It's also worrisome that this address for Nielsen isn't listed at all or accredited with BBB. Please permanently remove our mailing list from Nielsen, please, and confirm that we will never again receive a similar mailing. Thank you for your time.Business Response
Date: 08/26/2022
Thank you for sharing your concern with us, and we apologize for any inconvenience you have experienced.
We will place you on our Do Not Contact list to avoid future mailings.
Thank you for this opportunity to serve you.
Initial Complaint
Date:07/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nielsen (the ratings people) keeps mailing ** sending cash in the mail, putting door hangers on our door, calling us and now has begun knocking on our door. Today the man knocked on our door at the dinner hour. I sent him away and told him we were not interested, would never be interested. I told him. "Please leave us alone". We would never let them into our home. "He said see you tomorrow"This is harassment. Please help us make this stop!Business Response
Date: 08/26/2022
Hello and thank you for sharing your concern with us, we are sorry for any inconvenience you have experienced.
We will place your home on our Do Not Contact list and use the information provided as a training opportunity for our recruiters.
Thank you for this opportunity to serve you.
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