Complaints
This profile includes complaints for Nielsen's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 193 total complaints in the last 3 years.
- 37 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nielsen contacted me ********* listening survey. They send $2.00 per person as a thank you for participating. My household consists of my ******************** Participated as instructed,and returned the survey sheets at the respected time.Upon returning the survey sheet, we were to receive $10.00 per person. Thats been about 3 weeks ******** havent heard nor received anything from the company.Thanks for listening to my complaint.
Business Response
Date: 12/01/2022
Hello and thank you for participating in our surveys.
We apologize for the delay in receiving your incentive, our team is working to send this out quickly.
Thank you for the opportunity to serve you.
Initial Complaint
Date:11/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or around October 28, 2022, I participated in a Nielsen survey. The letter came in the mail stating that if I went to the website and entered the specific access code and complete the online survey they would email me a $10 electronic gift card as a thank you. After completing survey the website said that I would receive the email within 72 hours. To this day I still have not received it. Please have Nielsen send the electronic gift card to my email I have given here. Thank you very much.Business Response
Date: 12/01/2022
Hello and thank you for participating in our surveys, we apologize for the delay in getting your incentive.
We have notified the team that handles the incentives and they are researching the case to see what happened so we can provide you with the best resolution.
Thank you for allowing us to serve you.
Initial Complaint
Date:10/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 08/29/22 I mailed a survey to Nielsen. Nielsen promised to pay me $20.00 for taking their survey. I have not received any check from Nielsen. I have not received that $20.00 in any other payment form. I have recieved any further contact by Nielsen regarding that survey or payment for taking that survey.I would like to get paid that $20.00. It appears you have supported other participants Nielsen has not paid for taking a similar survey. I would appreciate BBB's support with this issue. I am requesting Nielsen contact me, and keep their word, and make the $20.00 payment to me. While this survey was sent to my living address, I request the payment be sent to my mailing address, as I do not always receive my mail at my living address where Nielsen sent the survey due to **** failures to ensure my mail at this apartment complex is placed in the correct mailbox. Please have Nielsen send my $20.00 check to **************** ***********************************************************************.Business Response
Date: 10/28/2022
Hello and thank you for participating in our surveys.
We have provided your information to the appropriate team to help find a solution for this delay.Thank you for your patience and for the opportunity to serve you.
Initial Complaint
Date:10/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Your ******* employee is very rude and she keeps coming over parking in the driveway and want move when you try to get in your own driveway. First of all, She gave my mentally ill brother who is disabled, two devices to put in the house that look like cameras. She has been sending him checks that he shouldnt get because someone else is over him and should have been notified when he was signed up. He has the mind of a child and should not have been allowed to join. We would appreciate it if this company would pick up these devices and not contact anyone or return to this address.Business Response
Date: 10/28/2022
Hello and thank you for this information, we apologize for any inconvenience you have experienced.
We have attempted to contact you at the number provided and have not been able to reach you. Can you please provide a good number to contact? Thank you.
Initial Complaint
Date:10/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I field out a survey and provided my personal information. In turn ****** promised to send me a $10.00 check within 3 weeks. It has been over a month. I have not received any response from ******. I would like to receive what was promised and a class action lawsuit filed under my name for false advertising and a reward in the form of damages to reflect an a amount that would damage ****** enough to incurage thier Corporation to not mislead the public sector in the future.Business Response
Date: 10/28/2022
Hello and thank you for participating in our surveys.
We are working on getting the incentive sent to you and we appreciate your patience.
Thank you for the opportunity to serve you.
Initial Complaint
Date:10/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a current Nielsen family participant. I have been trying to contact the business so I can remove myself from the program and return the equipment. It is impossible to find anywhere online where you can end your participation. When emailing them, all I received back was a long list of different Nielsen programs and contacts and absolutely nothing helpful.Business Response
Date: 10/28/2022
Hello and thank you for participating in our TV research panel, we could not do what we do without households like you.
At this time I believe we have resolved this issue and we apologize for any inconvenience you experienced.
Thank you for this opportunity to serve you.
Customer Answer
Date: 10/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
Date:10/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A ******* representative keeps periodically showing up at our home, despite the fact that we told them several times we were not interested. The representative said that she would continue to show up periodically. The representative is very kind and polite when she visits, but my family just isn't interested. This pushiness, persistence, and disregard of my "no, thank you," by the business makes it seem untrustworthy.Business Response
Date: 10/12/2022
Hello and thank you for sharing your concerns with us.
Our representatives are required to revisit homes periodically, this is especially important to account for families that move, which could change a household's desire to participate.
We understand how this persistence could be perceived but it is part of our survey research requirements.
With that said, we have placed your home on our Do Not Contact list and we appreciate this opportunity to serve you.
Customer Answer
Date: 10/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you very much for your time and your help.
Sincerely,
*************************
Initial Complaint
Date:10/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Monday September 26,2022 I received an email from Nielsen about a survey that pays $5. It guaranteed id receive payment 72 hours after I completed the survey. I completed and submitted my survey, have not gotten paid. I emailed them a few times asking for an ETA but I havent received a responseBusiness Response
Date: 10/12/2022
Hello and thank you for participating in our surveys, we apologize for the delay in receiving your incentive.
We have provided your information to the appropriate team and they are working to resolve the issue.
Thank you for this opportunity to serve you.
Customer Answer
Date: 10/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
Date:09/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 23, 2022 I received a Nielsen TV survey in the mail along with a $2.00 incentive to complete the survey. The instructions stated that if I completed and returned the survey within a three-week time window, Nielsen would send me $5.00 as a thank-you payment. I mailed back the completed survey on August 24, 2022 but have not received the promised $5.00 as of this date. What do I do now?Business Response
Date: 10/12/2022
Hello and thank you for participating in our surveys, and we apologize for the delay in receiving your incentive.
We have provided your information to the appropriate team to help resolve this issue.
Thank you for the opportunity to serve you.
Customer Answer
Date: 10/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* *****
Initial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company sent me two different surveys. One was a thick book that asked about various store, radio stations, tv channels, etc. The other asked me to log what I watched on tv. I was promised $20 for completing one and $25 for completing the other. I sent both back weeks ago and have not received the money I was promised. When I called the person at the company lied and said they had not sent me any surveys even after I emailed copies of the letters that were sent along with the surveys. I see from other complaints that they have regularly defrauded others who have completed and returned these surveys.Business Response
Date: 09/22/2022
Hello and thank you for participating in our Nielsen surveys.
We apologize for the delay in receiving your incentive, we have provided your information to the appropriate team to resolve the issue.Thank you for this opportunity to serve you.
Customer Answer
Date: 09/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I have not received the $45 i was promised by the company for the 2 surveys I completed and returned.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** ****
Business Response
Date: 12/12/2022
Our apologies for the inconvenience.
After further review, it was found that the surveys were returned over 1 year past the deadline for completion.
Unfortunately our policy does not allow for us to pay for these surveys that were so far overdue.
Thank you for your understanding.
Customer Answer
Date: 12/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
The surveys were NOT a year late. Stop lying and send the money that was promised. Stop scamming people! You have now admitted to receiving the completed surveys so send me the money that was promised.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** ****
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