Complaints
This profile includes complaints for Nielsen's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 193 total complaints in the last 3 years.
- 37 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for Nielsen on May 13,2023 from an advertisement I found on ********* Contact was continued via email and they requested all future conversations to be via ******** app. They asked questions and got all my personal information like how a job will ask for ID, social security, job information, even paystubs, and more. They said Ill be doing data analysis and then a day later said Ill be buying equipment and gift cards for other employees using my credit cards. I used my credit cards of ******** ***** ***** ********************** *** *****t. I bought several stuff from the Apple Store send them to an address for **** Communications. They said they will return them back to me after uploading and downloading programs but never did. They gave me a checking account number and routing number to pay the credit card after I made the gift card purchase. I would pay it off and then they would ask for more gift cards which I took photos to send them to. The checks get returned after several days. This kept happening til August 2023. They asked me to open a greendot card to get paid but never was paid. They even asked me to get phones from T-Mobile which were also sent to **** communications. They kept contacting me on ******** and asking for more gift cards which I stopped replying to them. All my credit cards are now closed and full. Im paying them off a little by little by having a settlement plan from the credit card companies. Please help me to get these credit cards and ******* bills paid off. Was continued via email and they requested all future to conversations to be via ******** app.
Business Response
Date: 04/22/2024
Hello ******,
Apologies for the trouble you are having. When ever Nielsen invites individuals to participate in any of our many different surveys, we will never ask you to upload any money via gift card or your Social security number or paystubs.Please be assured any identifiable information you choose to share with Nielsen would be held strictly confidential. However, in this case I believe you may have been a victim of online scammers, as Nielsen will never ask you to give us any money in order to participate with us.
We recommend contacting your local authorities and reporting this incident to the police.
Thank you
************
Initial Complaint
Date:04/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They sent a survey to which I spent over 2 hours on. They said if I sent it back theyd send me ***** dollars cash. Its been roughly half a year since. Ive since called and submitted a support ticket with no responses. On the phone after ************************************************************************** that department. I asked for a number to call for the right department and they told me there wasnt one and I needed to use the support contact. I did so and have not gotten anything after 2 months. I simply want to be paid for my time like they promised.Business Response
Date: 04/15/2024
Hello ****,
Apologies for the inconvenience, to help us better assist you and could you please provide us with some additional information regarding the survey you participated in, for example, do you remember the name of the Survey or what types of questions the survey was asking you, such any questions about tv or Radio? Did you receive the survey in the mail to complete and return or an invite to complete online?Thank you
************
Customer Answer
Date: 04/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:They asked for me to respond. Here is my response: The survey came in the mail and had me return it in an envelope that came with the survey. The questions covered politics, TV, radio, advertising, maybe some other topics but those were the main ones I recall.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Business Response
Date: 07/24/2024
This individual BBB complaint is in regards to not being compensated for participating in a Nielsen Survey, However based on all the info he provided Name, Address & phone number. We have no record of him participating in any of our surveys & we did a very broad search for his information coming back with no results.
I did inform him that we have no information of him participating , but also it would not disqualify him from participating in the future if he were to be selected.
Customer Answer
Date: 07/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that there is no point in furthering this matter. They will not make up for their mistake no matter what so I am essentially giving up. Thank you.
Sincerely,
***********************
Initial Complaint
Date:02/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Zip Code ***** needs to be in the ************* DMA. In November 2023 it moved to the *********** ** DMA. PUT IT BACK!!!!Business Response
Date: 02/28/2024
Hello *****,
Thank you for your inquiry.The Nielsen Company measures viewing audiences for broadcast and cable television. The Nielsen Designated Market Area (DMATM) region is a trademarked term that refers to a group of counties that form an exclusive geographic area.
Each year, The Nielsen Company analyzes viewing within every county in the country to determine which stations receive the majority of viewing and assigns each county to the appropriate DMATM region based on which stations receive the majority of viewing within the county. As a result, each DMATM region consists of those counties whose largest viewing share is to stations within that same market area. There are 210 DMATM regions covering the entire continental *************, ******, and parts of ******. The composition of those DMATM regions is information that is proprietary to The Nielsen Company and provided to clients under license.
As further information, in accordance with government regulations, satellite service providers use our DMATM region designations to help them decide which local stations are appropriate to be included in their local broadcast service for a given DMATM region (if such service is provided). However, The Nielsen Company is not responsible for, or in any way involved in, those decisions although our information is used. We do not know how the satellite providers make their decisions and we do not advise them. The Satellite Home Viewer Extension and Reauthorization Act of 2004 (SHVERA), enacted by Congress, uses Nielsens DMATM region definitionseven though our DMATM regions are not intended or designed to be used this wayas the basis for determining whether television stations are considered local or distant, and therefore which stations can be made available by satellite providers to their subscribers in a given area. The **** government determines which stations satellite providers may provide for their local service. The Nielsen Company's only role is to measure television viewing.
According to the ********************************* (***) website, **************************** *** is able to add stations to your local TV market through their recently established market modification process. Nielsen is not involved in the *** market modification process. You may wish to call the *** to find out more about their procedures. Their number is ************** ***************).Thank you
************
Customer Answer
Date: 03/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Initial Complaint
Date:02/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep calling me and won't leave me alone.Business Response
Date: 02/22/2024
Hello ********,
Apologies for the inconvenience.
We have updated your number and added it to our Do Not Call list.
Thank you
**************
Customer Answer
Date: 02/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
Date:02/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was goin to work for ******* and they chose to pay off my credit cards and then told me that I had to purchase gift cards to pay for my employment and I had to buy my equipment . When I refused to purchase more cards the refused to send my equipment and they put the balance back on my credit cards and now Im severely in debt with my credit card companies. They stole money and my equipment. I had to file debt consolidation to help me financially.Business Response
Date: 02/20/2024
Hello *****,
We apologies for any inconvenience
When it comes to seeking employment for Nielsen , we would always encourage anyone to visit our web site nielsen.com/careers. However, we will never ask you to purchase any type of gift card in exchange to pay for your employment and we'll never ask you for money to send any equipment, We would recommend that you report to this incident to the authorities. As this possibly could be part of a scam.Thank you
***** *
Initial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was solicited by Nielsen to complete a survey where myself and the members of my household listen to the radio for a week and document what we listened to. At the end of the week we would mail the results in and Nielsen would pay us 10 dollars each (3 members in my family, so 30 dollars total) for our time. To date we have not received compensation for **************.Business Response
Date: 02/13/2024
Hello *****,
We can confirm that you took part in a Nielsen survey for your home. On 2/13, your payment was processed.
Please allow up to ten days for Delivery.
Thank you
**************
Initial Complaint
Date:02/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Relentless robocalls from Nielsen seeking participation in survey. Calls come in before 8am and up til nearly 10 PM. Calls come from phone number ************ with ID "*******". Number of calls is up to 4 times/day. We have NEVER answered the calls and have never interacted with ******* before. MAKE IT STOP, this is harassment. (We are listed with the US DoNoCallRegistry but this doesn't seem to matter.)Business Response
Date: 02/12/2024
Hello **** ,
We apologize for the inconvenience. We will make sure to include your number to our internal Do Not Call list, so that you do not receive any more calls from Nielsen.
Thank you
************Customer Answer
Date: 02/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
Date:02/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*** requested replacement tax forms Ive asked them send a check twice and neither have arrived. When I called customer service I requested a supervisor. The customer service rep refused and attempted to fix it himself.Business Response
Date: 02/05/2024
Hello *****,
Apologies for the inconvenience, A Supervisor from Nielsen should be reaching out to you soon to address this issue.
Thank you
***** *
Initial Complaint
Date:01/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter in the mail from Nielsen with 2 or 3 one dollar bills in it. There was instructions for completing a online survey and said I would receive a online gift card to local businesses for 10 dollars by email and I would receive it within 48 hours of completing the survey. I completed the survey and never received anything and its been around 3 weeks. Ive contacted Nielsen and they want me to provide the letter I got in the mail but I no longer have it because I didnt think it was important and nowhere said to keep for my records.Business Response
Date: 01/25/2024
Hello ********,
Apologies for the inconvenience, someone from Nielsen will be contacting you via email to help resolve this is issue.
Thank you
************
Initial Complaint
Date:12/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was enlisted by Nielsen to provide input about various surveys. I completed one such survey, mailed it back, and received $1 cash by mail. I was later asked to complete a one-week log listing all my radio listening activity. A second log was provided in case my wife wanted to participate, which she did. Both completed log books were pre-addressed with pre-paid postage. We mailed them the next day after the log period ended. We had been promised $5 each for participating. That was months ago. We never received any payment, nor any other correspondence from Nielsen.Business Response
Date: 01/03/2024
Hi *****,
It does show that your checked was cashed on 1-2-23.
If you would like a copy of the check, you can contact us at ************ or contact us via email at ************************************
Thank you
***** *
Customer Answer
Date: 01/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.I just spoke to a lady at Nielsen at the number given, who said a manager had approved a $10 replacement check to be issued the first week of **** and that I should allow 3 weeks for it to arrive. She did not know anything about the "check cashed 1/2/2023" mentioned in this BBB response, but did confirm I did NOT become a member until Sept 2023. So the ******* BBB response is bogus, but accepted, in light of what I've stated here.
Sincerely,
***********************
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