Complaints

This profile includes complaints for Nielsen's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Nielsen

  675 6th Avenue Fl 3 New York, NY 10011

  
• 

  Nielsen

  3308 Badgett Sisters Parkway Yanceyville, NC 27379-9045

• 

  The Nielsen Company, B.V.

  1083 Shotgun Road Sunrise, FL 33326

• 

  Nielsen

  532 Mayfair Lane Naperville, IL 60565-5387

• 

  Nielsen Audio

  7351 Coca Cola Dr Ste F Hanover, MD 21076-1922

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am continually having issues with this business, I cannot get anyone to answer their CONTACT US page, I have sent messages over 3 times with no response and this is not the first time. i ordered 2 chipolte cards and I only get one, how is that possible and a lot of the times that I log into their site it says your phone is not registered with us, they are faulty and whomever works there is not accurate on setting up anything. Do not use them and no thank you pennyhoarder for telling me to get this on my phone and computer what a mess.

  

  Business Response

  Date: 07/22/2024

  Hello ********,

  Apologies for the incovience. So we can better assist you, Could you please share with us which Mobile Nielsen app you downloaded to your phone that you are having trouble with?

  Thank you

  ************

  Customer Answer

  Date: 07/24/2024

  NIELSEN MOBILE 

  Customer Answer

  Date: 07/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   THIS IS HOW I TRIED TO COMMUNICATE WITH YOUR COMAPNY FOR OVER 2  MONTHS AND YOU WANT ME TO SEND ANOTHER EMAIL - I ALREADY SENT LIKE 5 AND NOTHING WAS COMPLETED, I STILL DO NOT HAVE THE ISSUE RESOLVED.  WY=HY IS YOUR COMAPNY TAKING ME INTO CIRCLES WITH NO RESOLVE???

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  

  Business Response

  Date: 07/30/2024

  Hi ********,

  So we can investigate further, Can you please verify from your email, which code you used to redeem your first Chipotle GC?

   

  Thank you

  ************

• Initial Complaint

  Date:06/28/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving letters in the mail from this company asking me to participate in a survey. Ive declined every time, but they wont stop sending me letters.

  

  Business Response

  Date: 06/28/2024

  Hi  *****,

  Apologies for the incovience. We have added your address to our company's  "do not contact"  list, so this should prevent future mailings being sent to your home.

  Please allow up to 48 hrs for these changes to update in our system.

  Thank you 

  ************

  Customer Answer

  Date: 08/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  After replying to our requests to remove my address from their contact list, they continue to send me letters, even though they said theyd stop. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  

  Business Response

  Date: 08/07/2024

  Hello *****,

  We did verify that your name and address was added to Nieslen Do Not Contact directory. This typically does take up to 48 hrs to update in our system, it is possible mailing may have been sent out to you in that 48 hrs period.

  However, you should not recieve any more calls or mailings moving forward.

   

  Thank you

  ************

  Customer Answer

  Date: 08/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  owed money policy change. i want a refund because they change the rewards choices. with out me being told.  

  
  

  Customer Answer

  Date: 06/07/2024

  i want a refund because they change the rewards choices. with out me being told.  

  

  Business Response

  Date: 06/07/2024

  Hello *******,

  
  Apologies for the incovience , so we can better assist you, could you please provide us with your full phone number so we can help locate you in our system?
  
  Thank you

  
  ************

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A man came to my home and asked me if Nielsen could come back next week and hook up a box to my tv for rating what I watched. He gave me a gift card for 50$. The card was expired and could not be activated. I was scammed.

  

  Business Response

  Date: 06/07/2024

  Hello ****,

  
  Thank you for bringing this to our attention. We Apologies for the incovience, one of our represenatives will contact to you to help address this issue.

  
  Thank you
  ************

  Customer Answer

  Date: 06/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:05/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i feel like i need explain the service that i received from Nielsen Media Research. They monitor your TV use throughout your house to provide market research for advertisers, etc., & pay you money to simply "watch TV" Nielsen had solicited to my house a few times before, but i never accepted their offer, & around October of 2023 I accepted. I thought it was important for advertisers to know what my demographic was watching, and from the sales **** setup would only take an hour and i wouldn't experience any issues with TV watching after that (ex. it would be like their equipment was never even there with no connectivity issues). They also mentioned the program was a 5 year enrollment so effectively i was getting paid for 5 years to just watch TV The sales *** collected all my and my family's personal info which i expected. So here is where the issues started:1) The initial set up did not take 2 hours. It took 6 hours and they had to come back the next day and finish. 2) Shortly after set up was completed a few days later my PS5 wouldn't connect properly.3) When i called the *** to fix this, they never responded and i had to call corporate to find out that *** had quit and i had a new *** (without ever being notified)4) I experienced connectivity issues on a few TVs which required techs to come out who couldn't figure out how to fix it.5) Lastly, and probably the worst thing is that they informed me a few weeks ago that my term in the program had ended and they needed to come get their equipment. So instead of 5 years i was only in the program for 5 months. I considered this a deceptive sales act as i never would have enrolled had i would been told they could come out and cancel when they wanted (not when i wanted). The only useful person was a tech named **** who was helpful. I was told that i could receive compensation for my experience. From my estimations i would have been paid 500 over the course of 5 years which i feel like is fair to ask to receive,

  

  Business Response

  Date: 05/29/2024

  Hello ****,

  Thank you for reaching out. I have shared this information with our Field Managers, and one our Nielsen associates will be contacting you to address this issue.

  Thank you 

  **** *.

  Customer Answer

  Date: 06/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[

   

  I dont want to close the case until i have heard from the Field **** to resolve the issue. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ********
  
  
  
  
   
  

  Customer Answer

  Date: 07/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

  i havent heard from any representative from *******.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ********
  
  
  
  
   
  

  

  Business Response

  Date: 08/14/2024

  Hello ****,

  Our Field Manager **** ***** , spoke to you in regards to your household participation. He stated the panel agreement that you signed states that either party can terminate participation at anytime. In return, we would then remove the equipment from your household ending participation.

  Also, our records show that you recieved two checks from Nielsen. One that was paid in 2023 for $475.00 and this year (2024) for $125.00.

   

  Thank you.

  **** *.

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nielsen **************...and probably other numbers have called me again and again the last two months. Probably 15 to 20 calls or more. As late as 9:15 PM and as early as 7:45 am. Calls during dinner and all times of the day. I when I asked them not to call me again, they just continue with whatever they are trying to get from me. I just want them to stop calling as I consider this to be harassment. Thank you.

  

  Business Response

  Date: 05/22/2024

  Hello ***,

  Apologizes for the inconvenience. Your number has been added to our companies internal "Do not Call"  list.

  Please allow up to 48hrs. for these changes to take affect.

  Thank you

  ************

  Customer Answer

  Date: 05/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have completed and submitted two surveys and did not receive the reward promised, a complaint issued to the company brought no response

  

  Business Response

  Date: 05/21/2024

  Hello *******,

  We apologize for the inconvenience. We have located your information in our system, one of our Nielsen associates will be reaching out to you to help resolve this issue.

   

  Thank you

  ************

  Customer Answer

  Date: 05/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I reviewed the businesses response and was highly perplexed, it is incoherent, as you can see, I referenced two recent uncredited surveys I completed, and the business stated something about not finding any records for surveys taken in August 2023. I never referenced any uncredited surveys from that time frame in my complaint to BBB. This is *** 2024.

  Additionally, I didn't receive any voicemail that the business indicates.

  I want to thank BBB for its efforts to resolve something that in my opinion is rather simple although your intervention was unfruitful its appreciated all the same.

  Thanks

  ***

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  

  Business Response

  Date: 05/23/2024

  Hello ***,

  One of our Nielsen associates *****, will be contacting you via phone to discuss this issue further. If we are unable to reach you by phone, we will contact you via email, for you to let us know the best time to speak with you would be.

  Hope this will get your issue Resolved.

  Thank you

  ************

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family filled out 3 survey cards and submitted them on 4/23. I spoke to a representative on 5/20 to inquire about the status of our payments. She told me they did not have a record of receiving them and that the checks were mailed last week and there was nothing she could do. I asked what can be done since my family spent their time filling out 3 surveys. She rudely replied "nothing". I explained that there has to be something and she cut me off. I asked what the process is to be removed from future surveys and she said "you have been removed, goodbye" and hung up on me. I just want what is fair; we filled out 3 surveys and would like to be paid what we were promised. If these surveys we lost, misplaced by *******, etc., that is not my fault.

  

  Business Response

  Date: 05/28/2024

  Hello ****,

  We have sent a check out to you for $45 that was issued on 5/21. Please allow up to 10 days for arrival.

  Thank you.

  ************

  Customer Answer

  Date: 05/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************
  
  
  
   
  
  

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told i was being offered a position for data entry and they want me to buy gift cards to purchase the materials. Since i do not have open credit cards they wanted my bank info and login. Very sketchy.

  

  Business Response

  Date: 04/29/2024

  Hello *****,

  
  Thank you for bringing this to our attention.

  
  When ever Nielsen goes through the process of  any type of job opportunity, we will never ask you for any banking information or ask you to load any money on a gift card of any kind.

  This unfortunately appears to be a form of online scamming, we recommend reporting this issue to your local authorities and or police.

  Thank you 

  ************

• Initial Complaint

  Date:04/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me at least 10 tiimes a day. I have told them every time, I am not interested to please take my number off and not contact me again. They continue to keep talking over me while I am telling them to quit calling. If I hang up, they call right back and refuse me telling them to stop calling not interested. They are harassing me. When someone says they are not interested listen. This company will not take no for an answer. They just keep talking and will not let you off of the phone unless you hang up. Something needs done about this company.

  

  Business Response

  Date: 04/25/2024

  Hello,

  
  Apologies for the inconvenience, we have added your number to Nielsen internal Do Not Call list to avoid any additional calls to your home. 

  
  Please allow up to 48 hrs. for the changes to take effect. 
  
  Thank you
  ************