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Business Profile

Market Research

TradeAlgo

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 53 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made my purchase of $4,495.00. wasn't pleased with the product and was granted my refund after requesting it within the allotted time period but haven't received my refund yet. keep getting the run around from customer support when I'm lucky enough to get ahold of them. was sent an email saying the refund was issued but I never received it. they told me a third party company did the payment process for them and alot of customers had the same problem.

  • Initial Complaint

    Date:03/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****************** provides services for trading the *************** Address: TA Fintech Inc.401 ***************************************************************** phone number: ************** Paid with **** on 12/30/2022 Amount: $3,750 with six month money back gaurantee - no questions Invoice ******************** Cancelled subscription on 2/2/2023 Have not yet received refund though have sent emails and several phone calls to Customer Support **************

  • Initial Complaint

    Date:03/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this product (stock market trading system) December 16, 2022. The total cost was $2995.00. The initial 100 percent guarantee refund was for the first 6 months.Shortly after December 16, 2022, I contacted them and told them I was not satisfied with their system. They said to keep using it and you will have a full one year for a complete refund. They also discounted the initial $2995.00 and credit my credit card $599.00 on January 17, 2023. I asked for a refund on the 2/24/2023 and giving them 2 weeks 3/10/2023 for a complete refund ($2400.00).I am really worried about my refund as guaranteed. I want to make it very clear that I am not interested in using their product or any other systems that they have sent me. I have asked for their physical address but have not been gotten a response. The phone number for refund is ************ I have been trying daily for some response.

    Customer Answer

    Date: 03/15/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************************



     

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Oct 26, 2022, I purchased there product with a 6 month back guarantee. The product sounded so good, it was worth checking out. It was not what they claim it to be and it did not do what they claimed it would for me. On Feb 3, I reached out to them looking to cancel my membership and recieve the refund. It took 12 calls a several emails before i got a reply. They did cancel my access to the product the week of Feb 19th. I then finally got an email on Feb 23 stating they would cancel my membership and issue a refund, but they were having problems with their processor and this would take 45 days. This excuse is all over the internet, only it used to be a 15 day delay. Then after the 15 you get nothing. Well, I called today and was told be ******** that i was not even on the refund list. It was my final call before contacting the Better Business Bureau. He told me to do what I must. He did also say it would be escalated, but it had already been escalated 4 times. I am looking for my $3795 to be returned.

  • Initial Complaint

    Date:02/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a full refund from Trade Algo on 12/16/22. I was told it would take 15 days to process. After repeated calls to the support number I received an email from support on 2/9/23 stating " We recently had an issue with our processing merchant and are currently experiencing a backlog in payments and refunds." It has been another 12 days and still, no follow up. The emails I received gave no named individual or phone number for contact. I have seen multiple recent complaints about refunds on Trustpilot and other sites. It was only through a site called "Start Engine" that I found a corporate address. Trade Algo's website list neither the corporate name and address, nor the owner's names.

  • Initial Complaint

    Date:02/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/27/22 $3500 To whom it may concern,I purchased a software and coaching membership in the amount of $3500. I was told that I had a six months, no questions, money back guarantee. On January 4, 2023, I formally requested a refund, via email.I promptly received a response. I was told that it could take up to 15 business days. I allowed 15 business days to pass. I called on the status on my refund, only to be informed that they didn't have anything on record! I was asked to resubmit the request. I was to submit it to *********************************** which I did. I have been calling all week to ensure that the refund request will be honored! 02/04/23 I called asking for an update, to my surprise I was informed that they still haven't received the email. I asked to speak to a manager, which I did. He spelled out the email address where to submit the refund request.I told him that I would call back a few minutes later to verify that they received the refund request.Well, the number I had been calling is no longer active. I had used it in the last half hour. They obviously don't have any plans on reimbursing me and I'm playing games...

  • Initial Complaint

    Date:01/18/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a membership in TradeAlgo (and I have a full year money back guarantee) and have not been able to get my money back nor are they even acknowledging the emails that I send. They have pushed back and suggested I continue to try and since Nov. I have asked for a refund and have gotten no reply and no refund. From: Refunds TA <**********************************>Sent: Wednesday, June 1, 2022 12:37 PM To: ********************* <**********************>Subject: Re: Trade Algo: REGARDING YOUR REQUEST FOR REFUND ** ***** ********** **** ** ***** *** *** ****** *** ******** * ******* ***** ** *** **** *** ******** * ****** ******* ******* *** ***** *** ************** ** ****** *** *** *** ** *** ***** ****** ***** ***** **** ** **** *********** ************** *** ***** ****** ********* ************ ** **** ******** **** ******* **** *** ********* ***************** ********** *** **** ****** ******* ****** ********** ********* **** **** ****** **** ********** ******** ** ****** *** ******** ******** **** ** ****** ** ********** ***** **** ***** ** ***** ** * ****** *** ** ******* *** *** ******* ********** **** ** ***** **** ****** ***** ** **** *** ********* ** *** ** **** *** ********* ********* ** ********* ** *** ******** ** ***** **** **** ******** ***** ****** **** ****** ************** ****** **********************************

    Customer Answer

    Date: 01/20/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: Invoice Number: 09/13/2022 Amount of money paid: $4,495 What the business committed to you:- Smart Money ATS transactions - Real-time option radar scan & real-time option radar - Real-time institutional grade market data: - *************** *********** Live Trading Room:What is the nature of the dispute: A no questions asked refund request has not been processed within invoice terms of service. Although the services above were provided they were not satisfactory. Information was delayed and sometimes did not work. Trading analysts are condescending and treat members poorly. Trading information and the environment wasnt positive and alerts were not very profitable.Whether or not the business has tried to resolve the problem: Yes, there is prolonged communication. Business states refund will be processed within 15 business days of request. My refund request was submitted on 12/6/2022 and it has not been processed as of 12/29/2022.Account/order/tracking number: Invoice Number: 00331-08206-7199

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