Complaints

This profile includes complaints for Goals Aesthetics & Plastic Surgery's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Goals Aesthetics & Plastic Surgery has 4 locations, listed below.

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  Goals Aesthetics & Plastic Surgery

  721 Saint Nicholas Ave New York, NY 10031-4954

• 

  Goals Aesthetics & Plastic Surgery

  174 E 205th St Bronx, NY 10458-1202

• 

  Goals Aesthetics & Plastic Surgery

  2792 Ocean Ave Fl 2 Brooklyn, NY 11229-4731

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  Goals Aesthetics & Plastic Surgery

  319 Schermerhorn St Brooklyn, NY 11217-4257

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On december 2nd 2022 i turned in a note from my provider stating he will not approve my gor the proceedure do to my high risk for blood clots. The note is as weitten on his sceipt pad , it included his name office number and adtess, his NPI number and signature. Along with that note i turned in labs as a supporting document. Goals has not issued a refund of the ****** they collected. When i call i can barrly get a person the last two calls they have made up excuses. Ome emoloyee laughed when i mentioned i was calling for a refund aparently that is something they try to avoid.

  Customer Answer

  Date: 03/20/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Goals Aesthetics & Plastic Surgery regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I seek out cosmetic plastic surgery, and the day of my surgery 08/17/22 my surgery was cancelled due to high blood pressure and heart rate. I was told to seek a cardio doc for medical clearance, I was upset but decided that my health comes 1st and agreed with no issues at 1st. After a series of test from my cardio and my regular PCP, I was medically cleared by both; everything was fine. In my medical paper my cardio doc, mentioned that I was on a beta blocker and it was ok for the surgery to administer if need. I was re-scheduled for a 2nd surgery 11/922. One 11/4/22 I went to Goals Plastic Surgery for mandatory medical pre-op, and was still cleared by them to get my surgery on the 9th. However, the day of my surgery they cancelled on me again, due to another high heart rate. I've been monitor again by my docs and they said I was fine to treat, and maybe it was my anxieties that sky rocketed my HR.I was told 2x that I would be issued a full REFUND and it would take 2wks. I've been waiting patiently and still nothing from them, no follow-up emails and/or calls. I keep calling and sent out some emails but of course they are unanswered. Funny, they took my $5,850 quickly but they don't want to give me my money back. I just called today 12/8/22 and they claim that legal has to approve it, when I was told 2x that billing will review my case and it'll take 2wks for me to get my money back. I think they're playing games with me. Also, I submitted all of my medical clearance once in September and I believe another one in October. Now Goals, are asking me if I ever did when they know I did. I just want my money back from them and need some assistance.

  Customer Answer

  Date: 01/01/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Goals Plastic Surgery regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had cosmetic surgery with Goals in September 2021 (New York). It was liposuction abdomen, Pubic pad and sides with fat insert into buttocks. I was completely botched because you dont even see a difference in my body. I spent over $8000 if not more. I was under local anesthesia so I was awake and showed obvious signs of discomfort/pain which the doctor ignored. And then blamed me for not finishing my surgery. I have paid the full amount. The doctor has also canceled over five post visits for me. My stomach is bumpy, pubic pad & sides are not complete at all and no fat in my buttock. I have photos of before and after. They dont communicate with me. I now battle with depression and persistent bullying because of how my body looks. My surgeon will not communicate with me and I literally only met her on the day of surgery and one time 3 month post up. Where she told me I do this all the time I know what Im doing and stated my buttocks will come out once fully healed. She would not even touch me or examine how wrong my body looked. Im just asking for what I paid for thats all. I chose Goals because they seemed inviting and understanding that people want to look beautiful for themselves. I worked hard for this money to improve on myself. Im just asking for what I invested in, nothing more. Respectfully. I can request my paperwork from them via mail. I need your help because I cant do this alone.

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Goals Plastic Surgery regarding complaint ID ********.
  
  Sincerely,
  
  ***************
  

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Assisted my sister and gave her money for surgery. The company started the process and told her that she needed a Flesx Sculpt 360 and double BBL. During the processs there was several changes of appointments in this entire process. She requested a consultation and that date was changed to October 6, 2022 initially and that appointment was changed to October 7, 2022. October 7, 2022 had a consultation with ******************. He stated that he could not perform the procedure of Flex sculpt 360 and double BBL because there was no fat to transfer. They could not perform the surgery of what was wanted, thus tan to billing. She spoke with 3 different managers in the ************ of Goals plastic surgery with ****** the billing manager being one. *** was told that they would refund and she has not received any refunds. They are a scam and have refused to return any calls. Later a manager stated She could have a full refund and that a manager would call me within 48 hours as to how I would receive my refund. I waited for 48 hours and did not receive a call. Please assist us in getting our money back so we can have the survey at a place that can perform the surgery. .

• Initial Complaint

  Date:08/22/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave authorization to pay the deposit $500. They took the whole of the amount of my surgery off my card $4700 on July 23, 2022. It was supposed to be paid in increments. At first I was just going to let it go. I was uncomfortable with them taking the full amount off so I spoke to the coordinator about it. I spoke with **** about it she said billing would call me about it. No one ever called to correct the issue. I asked to change my date. I was told the price would increase. I asked for an updated contract reflecting the new price. I was told I would have to come in the office to get the new contract. I would receive the correct contract amount the day of surgery. I received the first contract through email. I live in **** the office is in Georgia. I asked to speak to a manager, I was told no one was available to speak to me. I have cancelled the surgery due to the extremely unprofessional customer service I received. The change in the price and the refusal to give updated contract. I also looked them up online they have bad reviews and a F Better Business Bureau rating. I am requesting the full amount be refunded. Which they are refusing. Nothing on my contract even mentions the refund policy. They act very different once they get your money. The special was for one amount then once you get the contract, you can only get the advertised price if you are under a certain BMI.