Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered free in home Covid tests from Fast Lab thinking that I was on a free government site. I gave them my information & ordered the tests. When the order confirmation came through they had shipped two kinds of tests. One was the in home antigen kit that I expected but the other was what they called a *** test done at their lab & covered by ********* I did not order the *** test. Their confirmation said that *** tests could not be returned unused & if they were unused I would be billed directly. When the tests arrived there were no instructions. Materials were scarce & not clearly marked. It would be impossible to use them. I did not order the *** test. I did not have instructions on ****** should not be billed anything for it.

  Customer Answer

  Date: 12/01/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Fast Lab Technologies regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

  Business Response

  Date: 03/25/2024

  Hi ******,
  
  I hope you are doing well as I send you this email. We sincerely regret any confusion or inconvenience this may have given you, and we appreciate you taking the time to get in touch with us.
  
  Upon thoroughly checking on our system, there was an order placed on October 31, 2023 under your name ********************* with free shipping. Our free shipping usually take upto 2-5 business days depending on your location. Your order was approved by our Telehealth/medical team on the same day because of the following reasons: Fever, Chills, Cough, Fatigue, Headache, Loss of taste/smell, and Sore throat.
  
  In addtion, in our order form we have a default quantity of test. It can be can be found at the bottom of the order form when you placed your order and it can be edited, there might be a chance that when you processed your order you didn't edit the quatity of your test kits. Our Antigen/home test kit requires to come with our *** test. The Fast Lab COVID-19 at-home *** kit is a molecular test, also known as a reverse polymerase chain reaction (RT-***) test. Our *** test is the most accurate way of detecting if you have COVID-19. The *** test is required to be returned to us within 7 days. We do want to be transparent with you; kits that are mailed back to us unused will be billed directly to you as they become unusable.
  
  To avoid being billed, we kindly request that you simply use the kit and ship it back to us at no cost. You may keep the antigen test kits for future use as long as they are not expired, and you will see the details on the box. You can always reach us for a fast result, and we will be happy to assist you.
  We were able to shipped 2 *** and 7 Antigen test kits makes it 9 test kits in total, the kits are shipped in separate packages with a delivery date interval. This arrangement of shipment is to give you the chance to cancel the remaining scheduled if you don't need the rest of your ordered test kits anymore. Please know that we can only cancel orders that are not yet processed or orders that are not yet scheduled to ship.
  
  To be clear, we were able to process the first shipment on October 31, 2023. The last shipment was processed on November 13, 2023. Since all of the test kits have been shipped, we will no longer contact you. We will no longer send any test kits. We will no longer bill your insurance for any kits from our company, as we will no longer send you any.
  
  With regards to the *** instruction inquiry, we checked our records, and we found out that on November 6, 2023, you reached out to us asking about the *** instruction. One of our customer support representatives replied to your chat on our helpdesk site, mentioning the link where you can find the instructions for taking the *** test.
  
  Furthermore, please be guided that our COVID-19 test kits are free of charge provided that you have a valid and eligible insurance, you wont be paying out of your pocket. Once verified eligible, you will receive your test kits and your insurance will cover for you and your insurance will pay Fast Lab. If verified ineligible no test kits will be sent to you.
  
  Rest assure that we will continue to work with your insurance company with regards of this claim and as long as your insurance is active and up to date there will be no charge to you. Your insurance company will pay Fast Lab and we will not be billing you for any balance. Please take note as well that we are unable to do billing adjustment due to the reason that all of the test kits were already sent to you.
  
  Moving forward, if you have further concern that you want to discuss we are always here to assist you. Our help line now directs to our service desk at fastlabhelp.com. Our representatives are available 24/7 to provide support and address any of your concerns.
  
  We appreciate your understanding and patience while we resolve these problem. Your pleasure continues to be our first concern, and we value your feedback greatly.
  
  Kind regards,
  Fast Lab

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I no longer have the original date, but sometime in late September, I believe, I sent a request to Fast Lab Technologies LLC for what they claimed was a free covid test. I received a box a week or so later, probably in early October. I never used or returned the test. Subsequently, they started sending me other packages that were never requested. To date I have received four more packages; three flat mailers and one more box. They are not labelled as to their contents. They were shipped on *****, *****, *****, and *****. I checked with my insurance company and so far they have not received any bills. Again, I did not request any of the last four packages and do not want any more to be sent. I wish to have no more contact of any kind with Fast Lab Technologies whatsoever.

  Business Response

  Date: 02/13/2024

  Hi *****,
  
  I hope you are doing well as I send you this email. We sincerely regret any confusion or inconvenience this may have given you, and we appreciate you taking the time to get in touch with us.
  
  Upon thoroughly checking on our system, there was an order placed on September 28, 2023 for 2 *** and 8 Antigen under your name *********************** with free shipping. Our free shipping usually take up to 2-5 business days depending on your location. Your order was approved by our Telehealth/medical team on the same day because of the following reasons: Muscle or body aches, Headache, and Diarrhea.
  
  In addition, in our order form we have a default quantity of test which is the 2 *** and 8 Antigen. It can be can be found at the bottom of the order form when you placed your order and it can be edited, there might be a chance that when you process your order you we're not able to edit the quantity of your test kits. Our Antigen/home test kit requires to come with our *** test. The *** test is required to be returned to us within 7 days.
  
  We do want to be transparent to you, kits that are mailed back to us unused will be billed directly to you as they become unusable. To avoid being billed, we kindly request you to simply use the kit and ship it back to us at $0 cost. You may keep the 8 antigen test kits for future use as long as it is not expired and you will see the details on the box. You can always reach us for fast result and we will be happy to assist you.
  
  Your order for 2 *** and 8 Antigen test kits makes it *************** total, the kits are shipped in separate packages with a delivery date interval. This arrangement of shipment is to give you the chance to cancel the remaining scheduled if you don't need the rest of your ordered test kits anymore. Please know that we can only cancel orders that are not yet processed or orders that are not yet scheduled to ship.
  
  To be clear, we were able to process the first shipment on September 28, 2023. The last shipment was processed on October 30, 2023. Since all of the test kits have been shipped, we will no longer contact you. We will no longer send any test kits. We will no longer bill your insurance for any kits from our company, as we will no longer send you any.
  
  Furthermore, please be guided that our COVID-19 test kits are free of charge provided that you have a valid and eligible insurance, you wont be paying out of your pocket. Once verified eligible, you will receive your test kits and your insurance will cover for you and your insurance will pay Fast Lab. If verified ineligible no test kits will be sent to you.
  
  Moving forward, if you have further concern that you want to discuss we are always here to assist you. Our help line now directs to our service desk at fastlabhelp.com. Our representatives are available 24/7 to provide support and address any of your concerns.
  
  We appreciate your understanding and patience while we resolve these problem. Your pleasure continues to be our first concern, and we value your feedback greatly.
  
  Kind regards,
  Fast Lab

  Customer Answer

  Date: 02/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:11/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a free Covid 19 test from online ******** platform that stated and offer free Covid 19 test. Now I am receiving two to four packages of the test and been charged to my ********* I didnt authorized to receive these test and dont feel you should be charging any of them to my insurance. I am in contact with insurance now.

  Business Response

  Date: 03/25/2024

  Hi *********,
  
  There may have been some confusion regarding our service details. We do not offer free COVID-19 tests. This service entails that we offer a $0 out-of-pocket cost for COVID-19 tests if your insurance is active and eligible for COVID-19 test kits, and if you meet the medical necessity after telehealth consultation.
  
  After a thorough review, our records indicate that an order was made for 2 PCR kits and 8 antigens on September 18, 2023, under your name ********* *******. On the same day, you messaged our telehealth that you were exposed to COVID-19 with the following symptoms: Fever or chills, Fatigue, Muscle or body aches, Headache, Sore throat, Congestion or runny nose, and Diarrhea. With that said, your order was approved. Please know that we do not ship test kits if you didnt order by filling out our order form on our website. All of the patient's information is given there by the patient itself, and it will be in the queue to be approved by our medical team.
  
  Moving forward, you can message us at our website fastlabhelp.com if you have any further questions or concerns. Feel free to message us and our customer representatives are available 24/7 to provide support and assistance.
  
  Kind regards,
  Fast Lab

• Initial Complaint

  Date:11/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Fast Lab Technology advertised two free covid-19 test kits and then began shipping one every month and billing my insurance company over $400 per month. They are a advertising fraud. They get your insurance information and begin billing over $400 and keep sending unwanted test kits each month.

  Customer Answer

  Date: 12/05/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Fast Lab Technologies has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to mail Covid test kits to my home and invoicing my insurance company. No service was provided no kits were returned for evaluation, no results were provided. Unable to contact the company by phone, email or web site. My insurance company tried also without results. they continue to invoice billing @ $325.00 x 5. each week new test kits arrive no services provided.

  Customer Answer

  Date: 11/28/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Fast Lab Technologies regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

  Business Response

  Date: 04/03/2024

  Hi ******,
  
  I hope you are doing well as I send you this email. We sincerely regret any confusion or inconvenience this may have given you, and we appreciate you taking the time to get in touch with us.
  
  Upon thoroughly checking our system, there was an order placed on September 28, 2023 for 2 *** and 8 Antigen, under your name ************************* with free shipping. Our free shipping usually takes up to 2-5 business days depending on your location. Your order was approved by our telehealth/medical team on the same day because of the reasons that you put on the order forms when you process and place your order.
  
  In our order form we have a default quantity of tests. It can be found at the bottom of the order form when you placed your order and it can be edited, there might be a chance that when you processed your order you didn't edit the quantity of your test kits. Our Antigen/home test kit is required to come with our *** test. The *** test is required to be returned to us within 7 days, so we can send it to our lab for processing. To avoid being billed, we always inform our patients to simply use the kit and ship it back to us at $0 cost. Specifically our at-home *** testing, please use it before sending it back to us. You may keep the antigen test kits for future use as long as they are not expired, and you will see the details on the box. You can always reach us for a fast result, and we will be happy to assist you.
  
  Your order for 2 *** and 8 Antigen test kits makes *************** total, and are shipped in separate packages with a delivery date interval. This arrangement of shipment is to give you the chance to cancel the remaining schedule orders if you don't need the rest of your ordered test kits anymore. Please know that we can only cancel orders that are not yet processed or orders that are not yet scheduled to ship.
  
  To be precise, we were able to process the first shipment on September 28, 2023. While the last shipment was processed on October 30, 2023. We didn't receive any cancellation request, so we were able to ship all of the test kits. Since all of the test kits have been shipped, we will no longer send you any test kits. We will no longer bill your insurance for any test kits, as we will no longer send you any.
  
  Please know that our COVID-19 test kits are free of charge, provided that you have valid and eligible insurance. As for the charges, you will not be charged since your insurance is active and up-to-date when we did our initial check. We understand that you may be concerned about potential billing issues related to your insurance coverage. Please be assured that our billing team will be working with your insurance provider to ensure that you are not billed unnecessarily. Please take note that we are unable to do billing adjustments due to the fact that all of the test kits were already sent to you.
  
  Moving forward, if you have further concern that you want to discuss we are always here to assist you. Our help line now directs to our service desk at fastlabhelp.com. Our representatives are available 24/7 to provide support and address any of your concerns.
  
  We appreciate your understanding and patience while we resolve this problem. Your pleasure continues to be our first concern, and we value your feedback greatly.
  
  Kind Regards,
  

• Initial Complaint

  Date:11/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep mailing me covid tests and charging me. I did not order any. I have ****** and they pay for all my shots . I received 2 packages of covid tests and I am sending them back.

  Business Response

  Date: 03/25/2024

  Hi *********,
  
  There may have needed to be some clarification regarding our service details. Our service entails that we offer a $0 out-of-pocket cost for COVID-19 tests if your insurance is active and eligible for COVID-19 test kits, and if you meet the medical necessity after telehealth consultation. There will be no direct payment required from your pocket. Upon successful verification of your eligibility and approval from our telehealth, your order will be approved and the test kits you have ordered will be sent to your mailing address, with all associated costs covered by your insurance provider. Payments will be made directly to Fast Lab by your insurance company. In the event of ineligibility, no test kits will be shipped.
  
  It's important to emphasize that we adhere to strict documentation procedures. Before processing any orders, patients are required to complete an order form available on our website. This form contains all necessary patient information and undergoes review by our medical team before approval. Upon reviewing our records, it appears that you ordered 2 PCR tests and 8 antigen tests on September 26, 2023, with the approval of our telehealth on the next day, September 27, 2023.
  
  In your case, we weren’t able to cancel any test kits because there was no cancel order request before the shipments were processed. The initial shipment was successfully processed on September 26, 2023, while the final shipment was completed on October 25, 2023. As all test kits have now been delivered, there are no further shipments scheduled for you and we will refrain from sending any additional test kits. Rest assured, we will discontinue billing your insurance for any further kits from our company, as none will be sent to you going forward.
  
  Moving forward, you can message us at our website fastlabhelp.com if you have any further questions or concerns. Feel free to message us and our customer representatives are available 24/7 to provide support and assistance.
  
  Kind regards,
  Fast Lab

• Initial Complaint

  Date:10/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website is not a government website and mislead me entirely. I never agreed to receiving multiple tests from a fraudulent company. I do not want them to have any of my information and I do not want anything else sent to me from them. They had no right to bill my insurance it is a fraud of a company.

  Customer Answer

  Date: 11/24/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Fast Lab Technologies regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

  Business Response

  Date: 02/23/2024

  Hi *****,
  
  Thank you for reaching out and sharing your recent experience with us. We sincerely apologize for any confusion regarding our website and the ***** test kits you received.
  
  To provide clarity, it's important to note that we are an independent organization and not government-funded. We aim to offer ***** testing with a $0 out-of-pocket cost to our clients, provided they meet specific criteria, including having eligible and valid insurance and experiencing *****-19 symptoms. This means that while you won't have to pay directly for the service, the cost is covered by your insurance provider.
  
  Regarding your order, our records indicate that you ordered 2 PCR and 8 antigen test kits, which is the default order value displayed on our order form. We understand that this default value *** have led to unintended orders, and we apologize for any inconvenience. Unfortunately, we did not receive a cancellation request before the shipments were processed, resulting in the shipment being completed from the first shipment on  September 12, 2023, to the last shipment on October 23, 2023.
  
  We want to assure you that we are a legitimate and trustworthy company. We operate in full compliance with all relevant laws and regulations, and our commitment to integrity and ethical business practices is unwavering.
  
  Your satisfaction is our top priority, and we are continually working to enhance our services. We apologize for any inconvenience you've experienced and appreciate your understanding as we strive to improve.
  
  Kind regards,
  Fast Lab

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 24th 2023, I ordered covid test from Fast Lab Technologies LLC as they advertised on their web site that it's free covid test. After that I did not order again and they keep sending me the covid test packages weekly and I sent back to the sender every time I received it. I called their number ************** but it referred me to use the chat on their web site fastlabtech.com and they did not take my request to stop sending me the covid test packages. They sent medical claims to my insurance company. I called my insurance to inform them about this company and request them to stop accepting the claims from fast lab. I would hope BBB may be able to contact this company to make them stop this type of scam business.

  Customer Answer

  Date: 11/28/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Fast Lab Technologies regarding complaint ID ********.
  
  Sincerely,
  
  *******************
  

  Business Response

  Date: 03/20/2024

  Hi *****,
  
  I hope this email find you well.
  
  We appreciate you reaching out with your order experience with us. We would be glad to address your concern and clarify your confusion.
  Please be informed that our COVID-19 test kits are free of charge to you provided with your valid and eligible insurance. You wont be paying out of your pocket once your insurance is verified eligible. You will receive your test kits and your insurance will cover for you and will pay Fast Lab. If verified ineligible no test kits shall be sent to you.
  
  We thoroughly checked your order information in our system and we received your order for 2 PCR and 8 Antigen test kits dated September 25, 2023 under your name Bee ********* with free shipping. For free shipping, typically it takes 2-5 business days to deliver your first package. The test kit packages are delivered with date interval until all total number of test kits is shipped.
  
  This delivery arrangement was intended for all the customer/patient including you to have the chance to cancel the scheduled order if you no longer need it. Upon checking, your first package was processed 09/25/2023 while the last package was processed 11/27/2023, and all of your orders were successfully delivered to the address you provided with us. We assure you that we only deliver the exact number of test kits ordered and cancellation of order shall apply only to remaining scheduled orders or orders that have not been processed at all. For in-transit and shipped once unfortunately, we can no longer cancel those.
  
  Since we have verified your insurance eligible, we were able to process it, together with the approval of your order by our medical professionals for having the reason of experiencing cough.
  
  Rest assured we will continue to communicate with your insurance regarding your claims and make sure nothing will be billed to you. On the contrary, billing of charges shall apply accordingly to your insurance for the test kits delivered to you.
  
  We apologize, if you have not reached us to our phone line. For future concern please reach us through our customer chat support available 24/7. We will be glad to assist you with your concerns to the best we can.
  
  Kind regards,
  Fast Lab

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bill sent to my Secondary insurance on 10-01-2023, second bill sent to provider 10-02-2023, trying to get me to pay them $650, this bill came attached to my Doctor bill for surgery I had don't know how they got info and were able to do that??? Just want my billing dropped, also Mayo health system made a where of this problem, so the can watch, that must be where they got info from for my secondary, also probably also got my medicare # but not sure, so far they have not tried billing medicare.
  THANK YOU: ****** *******

  Customer Answer

  Date: 11/21/2023

  Better Business Bureau:
  
  
  
  At this time, I have not been contacted by Fast Lab Technologies regarding complaint ID *********
  
  
  
  Sincerely,
  
  
  
  ****** * *******
  

  Business Response

  Date: 02/23/2024

  Hi ******,
  
  Thank you for sharing your feedback with us. We genuinely apologize for any dissatisfaction you've experienced, and we're committed to addressing your concerns.
  
  After reviewing our system, it appears that you placed an order for 2 PCR and 4 antigen test kits on September 24, 2023. It's important to note that we only ship test kits based on orders placed through our website's order form, where patients provide their information. This information is then reviewed and approved by our medical team before processing given that you have the following criteria: your insurance is eligible and if you have COVID-19 symptoms. Unfortunately, we did not receive a cancellation request before the shipments were processed, resulting in the initial shipment being processed on September 24, 2023, and the final shipment on September 30, 2023.
  
  Rest assured, no further shipments are scheduled for you, and we will not bill your insurance for any additional kits from our company. We apologize for any inconvenience this situation may have caused.
  
  We're continuously working to enhance our services, and your feedback helps us in this endeavor. If you have any further questions or concerns, please don't hesitate to contact us through our website at fastlabhelp.com. Our customer representatives are available 24/7 to provide support and assistance.
  
  Kind regards,
  Fast Lab

• Initial Complaint

  Date:10/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i order some covid test i though it was irs. gov work they wont stop sending this test i try the phone number it doesnt

  Customer Answer

  Date: 11/21/2023

  Better Business Bureau:
  
  
  
  At this time, I have not been contacted by Fast Lab Technologies regarding complaint ID ********.
  
  
  
  Sincerely,
  
  
  
  ******* ****
  

  Business Response

  Date: 02/23/2024

  Hi *******,
  
  I hope this email finds you well.
  
  We appreciate you reaching out with your order experience with us. We would be glad to address your concern and clarify your confusion.
  
  Please be informed that our COVID-19 test kits are free of charge to you provided with your valid and eligible insurance. You wont be paying out of your pocket once your insurance is verified eligible. You will receive your test kits and your insurance will cover for you and will pay Fast Lab. If verified ineligible no test kits shall be sent to you.
  
  We thoroughly checked your order information in our system and we received your order for 2 PCR and 8 Antigen test kits dated September 25, 2023 under your name *********************** with free shipping. For free shipping, typically it takes 2-5 business days to deliver your first package. The test kit packages are delivered with date interval until all total number of test kits is shipped.
  
  This delivery arrangement was intended for all the customer/patient including you to have the chance to cancel the scheduled order if you no longer need it. Upon checking, your first package was processed 09/25/2023 while the last package was processed 10/24/2023, and all of your orders were successfully delivered to the address you provided with us.
  
  Since we have verified your insurance eligible, we were able to process it, together with the approval of your order by our medical professionals for having the reason of experiencing fatigue.
  
  We apologize, if you have not reached us to our phone line. For future concern please reach us through our customer chat support available 24/7.
  Also please be informed that  we are not funded by the government and we are not part of the free COVID test program provided by the government.
  Charges will apply accordingly to your insurance for the test kits sent to you. We will continue to communicate with your insurance regarding this claim and make sure nothing will be billed to you as your insurance is verified eligible.
  
  Should you need further assistance regarding this matter please let us know. We will be glad to assist you to the best we can.
  
  Kind regards,
  Fast Lab