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Business Profile

Medical Lab and Testing

Fast Lab

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

Customer Complaints Summary

  • 309 total complaints in the last 3 years.
  • 43 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 Covid tests in July for future testing from Fast Labs, who advertised FREE test kits, providing I had insurance, which I did. I'm 71 and am wanted to keep some tests on-hand because Covid was ramping up in ** during the summer. I fortunately didn't need them, and then received notification that my insurance and ******** denied the claims for the tests. I have since learned that if the tests were not used or returned within 7 days, the consumer would have to pay the cost of the tests. This information was not on the order forms I filled out and feel that this was a SCAM. I didn't see the notice about the time limit until yesterday, when I needed to test. Taking advantage of the elderly in this environment should not be legal. I notice that I'm not the only one having this problem, so I hope they will be investigated.

    Business Response

    Date: 11/26/2024

    Hi *****,
    I hope you are doing well as I send you this email. We sincerely regret any confusion or inconvenience this may have given you, and we appreciate you taking the time to get in touch with us.

    Our intention has never been to take advantage of any elderly in the slightest. Our tests aren't meant to be ordered and held for future use. Our tests are meant to help those who immediately need it and we tell our patients to only order when they are having symptoms and have a need to test for covid. Please know that our COVID-19 test kits are free of charge provided that you have a valid and eligible insurance, you wont be paying out of your pocket. Once verified eligible, you will receive your test kits and your insurance will cover for you and your insurance will pay Fast Lab. If verified ineligible no test kits will be sent to you.

    Rest assured that we will continue to work with your insurance company with regards to this claim and as long as your insurance is active and up to date there will be no charge to you even if they deny the claim. Your insurance company will pay Fast Lab and we will not be billing you for any balance.

    Moving forward, if you have further concern that you want to discuss we are always here to assist you. Our help line is ************ and you can also reach out directly to us at ********************************************* Our representatives are available 24/7 to provide support and address any of your concerns and will get to you as soon as possible.

    We appreciate your understanding and your pleasure continues to be our first concern, and we value your feedback greatly.

    Kind regards,
    Fast Lab

  • Initial Complaint

    Date:10/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never ordered anything from this company or done business with them yet they opened 2 claims with my insurance months later after they claim was a "service date" and tried to collect $650. I have never ordered from this company and suspect they are attempting insurance fraud or to defraud customers that have not received anything from them. I am asking for them to delete my insurance information and never attempt to fraudulently open a claim on my insurance again.

  • Initial Complaint

    Date:10/21/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw on the news that the government was offering free home COVID-19 tests, for per household. I did a ****** search, and this company was what I found. After answering health questions and giving my health insurance ID number, I requested these tests. However, my insurance company declined payment which was $325 X 4, or$1,300, stating there was no prior authorization. This was very clearly deceptive advertising.

    Customer Answer

    Date: 11/15/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Lab regarding complaint ID ********.

    Sincerely,

    *** ******

  • Initial Complaint

    Date:10/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered FREE COVID tests and this company billed my insurance $650.00 and my insurance asked for information from my provider (which the doctor is NOT mine he is one of their doctors and didnt send the information! They didnt have authority to bill my insurance from me and now they want $650..

  • Initial Complaint

    Date:10/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an Ad for free Covid tests and so I went online and placed an order, no where did it mention that I would be charged for them. A few weeks went by and I received the 2 orders in the mail with no receipt and no statement showing that I was being charged for the Covid tests. Then I received an Explanation of Benefits with a charge of $325.00 for each order for a total of $650.00! That is a ridiculous amount because I can buy a Covid test in a store for $20.00! I have spoken with my insurance company and they are going to look into it further. I would like to hopefully let others know that Fast Lab Technologies LLC is trying to make money on Covid tests that should have been free.

    Customer Answer

    Date: 11/02/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Fast Lab has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***** ******

  • Initial Complaint

    Date:10/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 8/20/2024 ordered on home covid test, they said yes I qualified and would not have to pay they are billing ******** and then tricare for life. They sent 3 kits billed ****** and used tricare not tricare for life, which gave zero due to wrong coverage insurance and must go after ********. There is no billing phone number and or number to call. last they said on chat inside their web page my insurance pay and will be fixed then no more responses. They need to be taken off the internet.

    Customer Answer

    Date: 10/30/2024

    At this time, I have been contacted directly by Fast Lab regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     They are filing a ******** payment then to tricare for life. I have not heard from my insurance companies as of yet.  They assured me there will be no charge to me and they are looking into why I they had three orders for me.  AGAIN not done but they say they are refiling and no charges to me.  10/30/2024 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ****** ******

    Business Response

    Date: 11/25/2024

    Hi ******,


    I hope you are doing well as I send you this email. We sincerely regret any confusion or inconvenience this may have given you, and we appreciate you taking the time to get in touch with us. We try to make our contact information as open as possible but please feel free to contact us at ************ and you can also email us at ******************************************** and we'll be able to help with anything our chat couldn't help you with or if you'd like to simply speak to someone over the phone about your issue with the testing services and our process when it pertains to working with insurance companies and if we need to change something that was done incorrectly then we'd be happy to get that process started.

    Once again, very sorry for your experience and hopefully we can help with this problem ASAP!

    ******
    Patient Customer Service


    Customer Answer

    Date: 11/26/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    No receipts of new filing with primary insurance the secondary.  They said again don't worry all is going to be paid for and I will owe zero once filed.  Yes they did answer phone and transferred to a billing rep.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** ******




     

  • Initial Complaint

    Date:10/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order around August 2, 2024, where I provided my insurance information. I received that package, which arrived late, but I didnt mind since it was free through ************* forward, I have now received two additional shipments that I never ordered. It seems theres a third one on the way, as I received a pre-delivery email notifying me of upcoming mail. This company appears to be fraudulent. I suspect they charged my insurance for these three extra kits I never requested. It doesnt make sensewhy would someone who needed a COVID test quickly order multiple kits in one month? This seems like a scam.Since my ******** has ended, I dont know if Im now being billed for these kits that I never ordered. Im going to be very firm in addressing this situation if I am as I keep documentation for everything. Even the amount of times Ive used their chat portal to try to reach out to them and address the issue.

    Customer Answer

    Date: 10/31/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Lab regarding complaint ID ********. I received a message from your office, wanting to know if the business has contacted me. The business has not contacted me. Furthermore, the same day I put an BBB complaint I reached out to the business again and asked them to clarify why I was being sent an order multiple times when I only placed one order. They assured me that I did only placed one order, but they shipped them out on different times I told them that they better not bill me separately for each time because I had only placed the order once and my insurance ended on September 30 however they proceeded to continue to mail me cash catch after my insurance ended. I forgot to include screenshots of the conversation so please find attached if you could kindly update my complaint with the screenshots that would be wonderful. The business has not reached out to me at all.
     

    Sincerely, 
    ******* ***

  • Initial Complaint

    Date:10/04/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got Covid September 2023. I needed some testing kits and Fast Labs website said to they are free with insurance. They send me multiple kits that I didnt ask for. Also, they were 2 months too late and charged me $325 per kits through ************. Its so misleading and frustrating to work with because theres no order or shipment confirmations on top of the cost.

    Customer Answer

    Date: 10/29/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Lab regarding complaint ID ********.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:09/24/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Covid tests in good faith that they charged my insurance for and I never received. Total scammers. No response to emails or their pathetic on line chat that doesnt work I even had a call with a nurse

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On internet I saw website (FAST LAB TECHNOLOGIES LLC) providing COVID test free. Insurance would pay. gave insurance information roughly two weeks later I receive letter from my insurance that they had denied my request. The following day I receive the test in mail. Being denied I got on their website to inform them that my isnurance was not paying for test. $325! I explained the situation to them in what seemed like a auto assistant to take and answer questions Two days later I get another test in the mail. And as of Sept. 13 I now have 3 tests!!! On website I asked where to return tests and reply I got they cannot be returned. website seems selective as to solve my problem that they basically have caused. I have given no billing info (credit card etc) I HAVE SINCE SEEN A *** NEWS REPORT ON INTERNET ABOUT THIS THIS COMPANY AND ANOTHER PERSON WITH THE EXACT SAME ISSUE

    Customer Answer

    Date: 10/11/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Lab regarding complaint ID *********

    Sincerely,

    ******* ***

Fast Lab is NOT a BBB Accredited Business.

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