We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Lab and Testing

Fast Lab

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

Customer Complaints Summary

  • 309 total complaints in the last 3 years.
  • 43 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are advertised as free covid-19 test kits with insurance. They continue to send out these kits, at this time I have not received any charges. I just can't get them to stop sending this kits out.

    Customer Answer

    Date: 10/04/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Lab regarding complaint ID ********.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:08/12/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    fast lab offered free covid testing kits on line. I was sent multiple covid testing kits I discovered that tests were to be sent back within 7 days or I would be charged. or if my insurance would not pay for them I would be charged. also they said I could not return them unsused or I would be charged ************ misrepresented that they were free and believe their company to be a scam I wish them to stop sending ne covid tests and to.cease and desist attempts to charge my or my insurance. I believe this company is attempting to defraud both me and my insurance company

    Customer Answer

    Date: 09/08/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Lab regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/30/24 or 7/31/24 I ordered $0 cost at home covid test kits from a company I saw on ******* called Fast Lab. I did not pay anything upfront, but included my ******** information as they requested. I only wanted the nasal swab 15-min tests (4), but I had to also order the saliva tests(2) which need to be sent back to the lab. The ad said the kits would be sent to me within 2 business days. I received the package today, via **** parcel select. The return address is: Fast Lab Technologies LLC, ********************************. It seems small to contain 6 kits in total. It has an obvious white and red sticker with a big "!" on it that reads: "IMPORTANT REMINDER At home Covid-19 Test kits can not be returned unused. If you ship it back to us unused or if you fail to return it within 7 days, you will be billed directly." Nothing like that was mentioned in the advertisement and I was not even planning on using them right away as I had used my last at home Covid test on 7/29/24 to test myself and just wanted to have kits on hand in case my husband started showing symptoms. I told my daughter about this and she said it's a scam, which we googled and learned CBS wrote a report about this. I have not contacted Fast Lab, but reported it to ********. They told me to keep calling and they will watch for invoices from Fast Lab on my account. I have not tried to contact Fast Lab yet. We have not opened the package and the woman from ******** said just hold on to it, but if they try to charge ******** or me I could also say I never received it as mail is often lost and we did not sign for it.Besides **** tracking number listed below, there is also a sticker saying *** MAIL INNOVATIONS, MMID#******************, PACKAGE ID#*******, COST CENTER3 ****. Ref1:*******, Ref2*****

  • Initial Complaint

    Date:08/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one free covid test kits for me and my husband. But they keep sending kits every few days. Now I have six kits for me and my husband totaling 12kits. I don't know if they will keep sending them.I feel suspicious so I checked around and found out they are charging $325.00 per kits.There is no way I am paying that much money when ****** is charging $11.00 per kit.There's no phone number to contact them. I think this is a scam. I want them to stop sending them.

  • Initial Complaint

    Date:07/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently ordered Covid tests for my family through FastLabTech.com. They provided me with a shipping number, says it was free of charge and my insurance wasnt billed. But, Ive seen multiple complaints about this business and didnt know they were scammers until today. Ive given them my information, Im afraid my information will be given out or used inappropriately

  • Initial Complaint

    Date:07/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received two boxes of Covid Test Kits but am not interested in using these kits. Did not order and have no interest in this company. I think it is Spanning unsuspecting Seniors!

  • Initial Complaint

    Date:07/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a fraudelent COVID lab testing company. I had COVID back in January and when ordering these tests was told they would be covered by my insurance company (Kasier). I was charged for all these tests. I reached out to Fast Lab Technologies and asked them to stop sending and have screenshots of the messages.I would like that company to zero out any charges they have under my name.See ************************* that shows that I owe $3575.Regards,******

    Customer Answer

    Date: 08/05/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Lab regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:06/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested some free covid test kits. They sent me about 6 of them (Why)? And now I have a bill for 325 for each of them. I cannot contact this company, I can't even tell if they're real or a scam. Please help me dispute this or even determine if this is real and will impact my credit.

  • Initial Complaint

    Date:06/11/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is claiming I ordered Covid test kits from them. I had not even heard of this company before I received a message that the Covid test kit had shipped. They will not cancel the order. They are expecting me to use these Covid tests immediately upon arrival and ship them back to them. I have no symptoms of covid. I have severe allergies and have my symptoms year round. I want my information removed from this company.

    Customer Answer

    Date: 07/06/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Lab regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 'free' Covid tests from Fast Lab Technologies. Following receipt of 2 Covid tests, they have continued to send all types of random tests that I have refused and sent back. Now I have received 3 EOBs from my medical insurer with bills totaling $1,300 with the statement that the bills are for 'laboratory' . I have notified my insurer not to pay these bills and that this is a complete scam!

Fast Lab is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.