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Business Profile

Medical Lab and Testing

Fast Lab

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

Customer Complaints Summary

  • 309 total complaints in the last 3 years.
  • 43 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered FREE covid test kits from website FAST LAB AND THEY HAVE BEEN BILLING MY INSURANCE COMPANY FOR PAYMENTof ****** plus dollars

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one $0 cost COVID test online from Fastlab. They just kept coming in the mail. Now I have received a letter from WellCare, my insurance, that they were billed for 6 SARS-COVID-2 COVID-19 W/OPTIC (out of network pro provider) at $325. WellCare is not covering the full amount and Says I owe $173 in co-pays!!!! This is a known scam.

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fast Lab is advertising on their website that they are offering free Covid Tests an antigen tests. Contacted Fast Lab on line about the third week in April, 2024 to receive the free test which was received and sent back. We would like this company to Stop All Communication and not use my medical information to file any claims.

    Business Response

    Date: 05/18/2024

    Hey ******* and ***!

    Thank you so much for the conversation and disclosing how you felt about our website and the communication with how our billing team goes through insurance and not bill you directly. I'm sorry there was a miscommunication and we're going to take your advice as it pertains to the web page and how we can fix the wording to be better. Hope you both have a great weekend!

     

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting tests in the mail?

    Customer Answer

    Date: 07/10/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    I received a letter from the business I wrote a complaint about. It has been resolved. Thank you, *********************


     


  • Initial Complaint

    Date:05/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I feel this company is taking advantage of the elder population, sending lab kits that have not been ordered from them (multiple). I feel threatened and want to end any business with them.

  • Initial Complaint

    Date:05/10/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A friend that I work with saw an ad that Fast Laboratories sent Covid kits to people for free. She put my name in for free kits and they sent me a few kits, maybe 4. I no longer have them as I gave them to a friend to use when she had *****. The kits are set up to test at home and you don't send anything into a lab for testing. I have charges to my insurance company for nine kits at ****** a piece for a total of ******** dollars. This is fraud as I never sent anything to Fast Laboratories to be tested. The MD name is ************************* and I have attached a copy of an EOB for one of the tests for your review. I want this removed from my insurance and I will not pay for something that was advertised for free and not tested by a lab. A Covid kit at my local store is ***** dollars why would I pay more? Please help me.

    Business Response

    Date: 05/18/2024

    Hey ********!

    Thank you so much for taking my call today. I know this was a big problem and miscommunication that I was happy to clear up for you. I definitely would check-in with your friend about the Member ID and how she was able to complete this entire order without you giving the information but I'll let you handle that.

    As for the billing, we spoke and you know that we aren't sending you any bill for anything and we'll work with your insurance to take care of things. 

    Hope you have an awesome weekend and don't forget to contact me if you have any other questions, comments, or concerns!

  • Initial Complaint

    Date:05/08/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fast Lab Technology has sent me a total of 3 covid tests in the past week I did not order any of them. I have read reviews that they are trying to bill insurance or ******** for them and they are not paying. Then they bill the consumer. I have researched and found that this is a scam. Please help.

    Business Response

    Date: 05/22/2024

    Hey ****!

    Once again, couldn't be more sorry for that whole mishap and we'll make sure that everything is fixed and rectified. I thank you tenfold for answering the phone and giving me the chance to speak to you about this. Let me know if you need anything else by giving me a call!

    Have a great day, be safe, and stay healthy!

  • Initial Complaint

    Date:05/08/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stop sending COVID tests. ********************* ******************************************. Thanks

    Business Response

    Date: 05/22/2024

    Hey *******!

    I hope you're enjoying your vacation and I'm so sorry to have interrupted! I'll make sure no more are ever sent your way, and if you get home and have any sent or any issues, don't be afraid to get me a call back so I can have the whole issue fixed ASAP.

    Have a great day, be safe, and stay healthy!

  • Initial Complaint

    Date:05/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps sending me repeat COVID tests that I did not order. I answered some time back what I thought was the government supplied FREE test, but these tests just keep coming and I just received a notice from my health care provider that they are billing them. My health care provider has denied payment. I did not authorize billing my health insurer. All but the first test which I understood was free have all gone unused and unopened. I have not been billed yet, although my health care provider has.

    Business Response

    Date: 05/18/2024

    Hey *****!

    I'm glad we got to talk today over the phone and I'm so sorry for the miscommunication on the amount of tests you ordered from us. We'll continue working with your insurance company and you won't get communication from us again. I thank you so much for your time today on letting me know ways we can help future patients have a better experience with us. 

    Have a great day, be safe, and stay healthy!

    Customer Answer

    Date: 05/24/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    While I am relieved that this company states that it will not contact me again and regrets the misunderstanding. The company has billed my health insurer repeatedly for COVID tests that were never used, much less submitted to them for analysis, 8 in all billed to my health insurer at $325 each . My health insurer has denied these claims and told me that this company has billed them for other ******** insured recipients also. They are denying all claims from this company, but I cant help but wonder how many other  health insurers with ******** patients are simply paying these dubious charges without question. Answer Here]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I responded to an online ad indicating that I could have two covid tests, free of charge. I requested them, and received them. However, they are now billing my insurance company and they continue to send me two tests every few weeks, again billing my insurance company which is not paying them. I have contacted Fast Labs and asked them to stop sending these tests (which I am not using) but it continues.

    Customer Answer

    Date: 06/03/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Lab regarding complaint ID ********.

     

    I have not had a response from Fast Lab

    Sent from *********************** (*********************)


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