Reviews

This profile includes reviews for Talkspace's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Talkspace

  2578 Broadway # 607 New York, NY 10025-5642

  
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  Talkspace

  254 W 54th St Fl 13 New York, NY 10019-5516

  

Review Details

• Review fromAndy A

  Date: 05/16/2024

  1 star

  Andy A

  Date: 05/16/2024

  Having Talkspace give out a refund where I followed their refund policy is impossible. Talkspace has gone down every year. Their customer service is just articles and they don't have a phone number. I will never recommend talkspace to anyone. After reading all the reviews about talkspace. It looks like a scam.

  Talkspace

  Date: 05/23/2024

  Hi there,

  We understand how frustrating it is when you are dealing with billing issues and we are happy to look into these issues for you.

  I have reviewed your account and it appears that we were able to get everything refunded out and corrected for you.

  Please let me know if this is not the case by reaching out to us at ***********************************.

  Talkspace

  Date: 05/23/2024

  Hi there,

  We understand how frustrating it is when you are dealing with billing issues and we are happy to look into these issues for you.

  I have reviewed your account and it appears that we were able to get everything refunded out and corrected for you.

  Please let me know if this is not the case by reaching out to us at ***********************************.

• Review fromJon H

  Date: 05/10/2024

  1 star

  Jon H

  Date: 05/10/2024

  Would give zero stars if I could This is the clunkiest most terrible website/ system Ive ever tried to work with. After wasting several hours of my time today trying to sign up for service, I was FINALLY able to. Then, I wanted specifically a member of the ***** community to work with in therapy. They would not give me that. They said they had it available but obviously they dont. I wasyed Half my day trying to complete this task to help better myself and my life and this website only ended up making matters worse!

  Talkspace

  Date: 05/23/2024

  Hi there,

  We want to let you know that we understand how frustrating your experience with Talkspace was.  We want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.
  

  It does appear that a member of our team is assisting with getting this resolved.Your feedback is being forwarded to other teams at our department in order to try to improve the experience of other clients going forward.

  If you are still needing assistance, that I may be able to assist you with please reach out to me at ***********************************. (edited) 

• Review fromAutum K

  Date: 04/19/2024

  1 star

  Autum K

  Date: 04/19/2024

  Talkspace has been an absolute NIGHTMARE. My therapist was wonderful. Their "billing" department, and supervisors on the other hand? Awful. I have been double charged for every session (If your Insurance doesn't automatically pay at time of service they charge your card on file). I would be OK with this, if their reimbursements were timely. They are NOT and they make you, the client, do all the leg work. That's right, the company is too cheap to hire enough employees, so instead of employees who can look at your account and see that ********************** has been paid by your Insurance, YOU the client, are responsible for providing proof of payment to Talkspace. Even after providing them with that proof, I have had to fight tooth and nail to get MY money back. Needless to say I canceled and won't be back.

  Talkspace

  Date: 05/08/2024

  Hi there, 

  I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.
  

  We're sorry for any billing discrepancy here, I am happy to look into these issues for you. I have reviewed your account and it appears that we were able to get everything refunded out and corrected for you. Please let me know if this is not the case by reaching out to us at ***********************************
  

  
  

  Talkspace

  Date: 05/08/2024

  Hi there, 

  I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.
  

  We're sorry for any billing discrepancy here, I am happy to look into these issues for you. I have reviewed your account and it appears that we were able to get everything refunded out and corrected for you. Please let me know if this is not the case by reaching out to us at ***********************************
  

  
  

• Review fromAllen K

  Date: 04/08/2024

  1 star

  Allen K

  Date: 04/08/2024

  Talkspace ****************** is incredibly unprofessional and did not provide my correct medical records. They were out of date and incomplete and i have no longer been receiving any communication back from them despite multiple attempts to reach back out to them. I have reported them to the **************** ************************** State Auditor, and *************** Commissioner as this business should not be allowed to operate/take insurance dollars. Incredibly unprofessional and has caused me undue stress/burden when you need them the most.

  Talkspace

  Date: 04/16/2024

  Hi there, 

  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience. 
  

  I would be more than happy to look into this issue for you. Please stay tuned for an email for the Talkspace support team. 

  Talkspace

  Date: 04/16/2024

  Hi there, 

  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience. 
  

  I would be more than happy to look into this issue for you. Please stay tuned for an email for the Talkspace support team. 

• Review fromElizabeth M

  Date: 04/04/2024

  1 star

  Elizabeth M

  Date: 04/04/2024

  This company has predatory billing practices. In the sign up process, it says that you will be able to apply your insurance after you have signed up, but this is not the case and it is actually impossible to do this, as following the links it provides just leads you back to signing up (and paying) again. There is no customer support number, but there is a customer support form. I submitted the complaint, and received an automated email with the same recursive link, and the customer support ticket was then marked as completed. Additionally, Talkspace charged an undisclosed 10 dollar to my credit card without any explanation.This company is a scam, and should be ashamed of preying on people trying to improve their mental health.

  Talkspace

  Date: 05/03/2024

  Hi there, 

  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience.
  

  We will have a member of our support team reach out to you shortly. Please be on the lookout for an email from **********************************.
  

• Review fromEboni J

  Date: 03/28/2024

  1 star

  Eboni J

  Date: 03/28/2024

  It is hard to find a place to be able to review this company, but thank goodness for the BBB. This company doesnt offer great therapy. They have terrible customer service, the app does not work well or allow manual choice of what you need to do. The couple of therapists they matched had very bad reviews online, and they try and match a schedule after finding a therapist, which is a terrible way to do it. Its not great and seems like theres a lot of money going into covering up how bad they are. Avoid.

  Talkspace

  Date: 05/03/2024

  Hi there, 

  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience.
  

  Your feedback is being forwarded to our teams at our department in order to try to improve the experience of other clients going forward. 

  If you are still needing assistance, that I may be able to assist you with please reach out to me at ***********************************************
  
  

  
  

• Review fromTina L

  Date: 03/19/2024

  1 star

  Tina L

  Date: 03/19/2024

  This company is a scam and will play mind games with you. I was charged 125, which is what I usually get charged only if I miss a session. I have not missed any sessions and my insurance covers everything. So when I brought it to their attention that my bank shows a charge from talkspace of 125 they told me they do not see anything on their end so they cant refund me. If you want to add financial struggles to your mental health struggles by all means go ahead and sign up for talkspace.

  Talkspace

  Date: 03/28/2024

  Hi there, 

  I understand how frustrating it is when you are dealing with billing issues and I am happy to look into these issues for you. I have reviewed your account and it appears that we were able to get everything refunded out and corrected for you.

  Please let me know if this is not the case by reaching out to us at ***********************************
  

• Review fromJESSICA S

  Date: 02/23/2024

  1 star

  JESSICA S

  Date: 02/23/2024

  This company is a scam. All they do is lie and steal money from people.

  Talkspace

  Date: 03/05/2024

  Hi,
  

  Hi,

  Thanks for reaching out to Talkspace Escalation Support.
  

  We have tried to look up the client info using the info provided, but it does not bring up a Talkspace account. Please have the client provide the email address on file, so that we can look into the matter.
  

  Please let us know if we can assist in any other way.
  

  Sincerely,
  Talkspace Escalation Support
  

  
  

• Review fromChristina S

  Date: 02/12/2024

  1 star

  Christina S

  Date: 02/12/2024

  STAY AWAY!!!! One star was given because there is no option to choose zero stars. When you go through the checkout process there is NOTHING that explains that you will be continually charged and NOTHING stating that you are about to sign up for a subscription!! What i authorized was 4x $99. 4 sessions were paid for up front and that is all I wanted! They appease you by stating nothing will be charged until we match you with a therapist Turned out the therapist was an unprofessional, opinionated person that made me feel WORSE about my situation, not better. By session 4, she didnt even join the zoom call. So I figured, eh.. I lost $99. Ill go elsewhere! Well, 16 months later, I realize my ************** Account was being charged $396/mo!!! That account is set up through my employer and paid into out of my paycheck every week. It is not an active account so I expected most of what I contribute to remain as is, barring a few copays and dental visits. However, when I logged in to see my balance, $6336 of my hard earned contributions was missing!!! They were taking money out every single month! Forget trying to get assistance from a live person! There is not even a phone number that exists linked to this company. This company DOES NOT CARE ABOUT YOUR MENTAL WELL BEING!!! They care about their profits, even if it means STEALING from their unsuspecting customers. Dont waste your time or money! Youll be worse off, not better!

  Talkspace

  Date: 02/19/2024

  Hi there, 

  I understand how frustrating it is when you are dealing with billing issues and I am happy to look into these issues for you. I have reviewed your account and it appears that we were able to get everything refunded out and corrected for you.

  Please let me know if this is not the case by reaching out to us at ***********************************
  

  
  

• Review fromKameron S

  Date: 01/31/2024

  1 star

  Kameron S

  Date: 01/31/2024

  I am on the verge of taking legal action with Talkspace. I requested my medical records on December 14th, 2023. I still have yet to receive them. In their response, they said they are required to provide them within 30 working days (unless they have good cause to not provide them, **, what?), and I have far exceeded that timeframe. In my state, providers are required by law to provide records within 15 working days. This is completely unacceptable. **************** has stopped responding to me since the 30 day ***** If I could give 0 stars, I would.

  Talkspace

  Date: 02/23/2024

  Hi there,

  Thank you for your feedback.

  I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience.
  

  If you have any questions regarding records, please send them directly to **************************************** for further assistance.