Reviews

This profile includes reviews for Talkspace's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Talkspace

  2578 Broadway # 607 New York, NY 10025-5642

  
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  Talkspace

  254 W 54th St Fl 13 New York, NY 10019-5516

  

Review Details

• Review fromGloria K

  Date: 09/12/2023

  1 star

  Gloria K

  Date: 09/12/2023

  Horrible customer service regarding billing. Therapist I used for 1 session unreliable had problems showing up.

  Talkspace

  Date: 09/15/2023

  Hi there, 

  I understand how frustrating it is when you are dealing with billing issues and I am happy to look into these issues for you. I have reviewed your account and it appears that we were able to explain your billing concerns. Please let me know if this is not the case by reaching out to us at ***********************************
  

  Your feedback is being forwarded to other teams at our department in order to try to improve the experience of other clients going forward.

  
  

• Review fromHazel C

  Date: 08/25/2023

  1 star

  Hazel C

  Date: 08/25/2023

  I am so done with the customer service here. It takes MONTHS for them to respond to an email and of course there is no number to call for customer service. They just charged my card for over a GRAND when I quite clearly had removed that card days prior and have been going back and forth about getting an adequate super-bill to submit to insurance. For a mental health platform, their customer service is a huge stressful trigger. Have loved working my therapist for the last couple of years, but the rest of this app is horrible and its always glitching.

  Talkspace

  Date: 10/18/2023

  Hi there, 

  I understand how frustrating it is when you are dealing with billing issues and I am happy to look into these issues for you. I have reviewed your account and it appears that we were able to get everything refunded out and corrected for you.

  Please let me know if this is not the case by reaching out to us at ***********************************
  

  
  

• Review fromclaudine f

  Date: 08/13/2023

  1 star

  claudine f

  Date: 08/13/2023

  Talk space appeared to be free with our insurance, every time we signed up for a session it told us $0 now we have been charged for every single session.. hundreds of dollars.

  Talkspace

  Date: 10/18/2023

  Hi There, 

  I understand how frustrating it is when you are charged unexpectedly, and I want to thank you for taking the time to leave us this review. I would be more than happy to look into this issue for you however I am not finding a ticket in our support system where you reached out.

  Can you please email us at *********************************** using the email address you signed up with.

  
  

• Review fromDeb S

  Date: 08/12/2023

  1 star

  Deb S

  Date: 08/12/2023

  It is impossible to reach anyone at TalkSpace for assistance with site issues. I wanted to cancel my membership and none of the steps shown on the internet worked. I tried for hours to find a way to reach support but the site took me around in frustrating circles! I finally received an email with a ticket number and, after sending an email back to the support team and received a canned response saying I have to wait "1-3 days" before anyone will contact me. I paid $1108 for the service and expect someone to be reachable. The site is supposedly available 24/7 and they should ensure they have support available 24/7 as well!. It doesn't even have to be good service but the fact there there is ZERO support available for people who are having issues and/or want to cancel their subscriptions is completely unacceptable.

  Talkspace

  Date: 08/24/2023

  Hi there, 

  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.

  Your feedback is being forwarded to other teams at our department in order to try to improve the experience of other clients going forward. 

  I am happy to look into these issues for you. I have reviewed your account and it appears that we were able to get everything refunded out and corrected for you.

  Please let me know if this is not the case by reaching out to us at ***********************************

• Review fromPaul L

  Date: 07/13/2023

  1 star

  Paul L

  Date: 07/13/2023

  This is a horrendous service. I had five sessions paid on the books. I wrote volumes to my "therapist" and in return for back 7 total messages, days and days in between. Finally they told me they apologized, they'd need been sick with the change of the weather. It's like paying for nothing. I requested to have my wasted sessions refunded to be used with a new therapist and was left on the back burner apparently. My customer service ticket closed without any follow up. Talkspace is basically a scam.

  Talkspace

  Date: 07/17/2023

  Hi,

  Thanks for reaching out to Talkspace Escalation Support.

  We have looked into the account and found that the issue has been addressed directly by the Talkspace Customer Support team and the client.

  We apologize for the inconvenience. Please let us know if there is anything else that we can help you with.

  Sincerely,
  Talkspace Escalation Support
  

  
  

• Review fromEdgar T

  Date: 07/09/2023

  1 star

  Edgar T

  Date: 07/09/2023

  In September 2022, I signed up for Talkspace's services under the understanding that my insurance provider, TRICARE, would cover the associated costs. This information was provided by Talkspace representatives during my registration process, and I proceeded to utilize their services based on this assurance.However, upon filing a claim with TRICARE, my claim was denied. The reason provided was that my assigned provider within the Talkspace network was not active with TRICARE. This was a shocking revelation, as I was led to believe otherwise during my registration with Talkspace.Despite multiple attempts to rectify the issue with Talkspace, I was informed that nothing could be done to help me. I found this particularly troubling, considering the discrepancy seemed to stem from their end, and I was not assigned a TRICARE-credentialed provider despite explicitly stating my insurance coverage.The result of this miscommunication and seeming lack of due diligence on their part is that I am now out thousands of dollars. The distress this situation has caused me, both financially and emotionally, is immense. It negates the very therapeutic benefits I sought from their services.Therefore, I am now seeking your assistance in obtaining a refund from Talkspace. Given the circumstances and the lack of support or resolution from their end, I believe a full refund is a fair and appropriate course of action. This unfortunate situation reflects a disappointing deviation from the standard of customer service I expected and certainly undermines the trust and reliability customers should have in such service providers.I am confident in your commitment to protecting consumers and believe that your intervention could greatly help resolve this issue. Any assistance you can provide would be greatly appreciated.

  Talkspace

  Date: 07/13/2023

  Hi,

  Thanks for reaching out to Talkspace Escalation Support.

  We have looked into the account found that the issue has been addressed and resolved directly by the Talkspace Customer Support team and the client.

  We apologize for the inconvenience. Please let me know if this is not the case by reaching out to us at ***********************************
  

• Review fromRoziena B

  Date: 06/30/2023

  1 star

  Roziena B

  Date: 06/30/2023

  I was charged $1068 as part of a recurring three month plan. I forgot to put in the discount code and Talkspace opted to credit my account for the next billing cycle which meant a recurring charge. I didn't say anything but their slickness should have been a red flag.On top of that, my provider was a no-call no-show. I contacted Talkspace and asked for a refund and after never hearing back, I called my bank to dispute the charge and block any further charges.I still have not heard back about the dispute. I will never use this company again.

  Talkspace

  Date: 07/13/2023

  Hi there, 

  I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.

  Your feedback is being forwarded to other teams at our department in order to try to improve the experience of other clients going forward. 

  If you are still needing assistance, that I may be able to assist you with please reach out to me at ***********************************************
  
  
  
  

• Review fromLT J

  Date: 06/19/2023

  1 star
  They paired me with a psychologist who not only couldn't be found on Psychology Today, but had been convicted of ******** fraud. Profile: *****************************************************************: ************************************************************************************************************************************************************* reported this to them and said their team was looking into it. I can still find her on the platform today.

• Review fromBelinda G B

  Date: 06/12/2023

  1 star

  Belinda G B

  Date: 06/12/2023

  This is an awful setup under the name of Mental Health.. This "assistance" will only add debt & billing to any issues you may be looking for help with. Looking to assist anyone in a Mental health crisis, DO NOT Refer !!! *** Initial call was made 6/*, 1st available appointment 6/**. Cost is ***** per session, so the credit card gets hit on 6/* for ******!! No services have been provided (on what planet do you pay for sessions in advance). The next billing scheduled was for ******, again nothing had been provided.. This is abuse of Mental Illness, *** has been notified This does not rate 1 star, but review will not be posted without.

  Talkspace

  Date: 06/14/2023

  Hi There, 

  
  

  I understand how frustrating it is when you are charged unexpectedly, and I want to thank you for taking the time to leave us this review. I would be more than happy to look into this issue for you however I am not finding a ticket in our support system where you reached out. Can you please email us at *********************************** using the email address you signed up with.

  
  

  Sincerely,
  
  Talkspace Escalation Support

  
  
  

• Review fromSuzannah Y

  Date: 06/09/2023

  1 star

  Suzannah Y

  Date: 06/09/2023

  The prey on people needing help. Their charges and insurance is not clear. They make it look like you will get free unlimited sessions and then you get hit with the charges. Their customer service is backed up. They won't refund. They won't acknowledge that their tactics are misleading and someone needs to be done about this!

  Talkspace

  Date: 06/13/2023

  Hello,

  Thank you for providing this feedback.

  We understand your frustration with this matter and sincerely apologize for the delay in getting a resolution. It is not the customer experience we strive for.
  After researching, I do see that a member of our billing team was able to provide you with the information you requested.

  Again, I am so sorry for any confusion throughout this process and truly appreciate your patience as we worked to resolve your issue. Please let us know if there is anything else that we can help you with.

  Sincerely,
  Talkspace Escalation Support
  
  

  Suzannah Y

  Date: 06/13/2023

  They did not provide a good resolution and did not refund me for the misleading information they provided. I would have used my *** and had free visits if they did not tell me my insurance would cover with unlimited visits. I even had an introduction visit with a therapist who told me the same thing! This is a horrible way to operate by giving false information and charging people for services they could have had for free.