Reviews

This profile includes reviews for Talkspace's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Talkspace

  2578 Broadway # 607 New York, NY 10025-5642

  
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  Talkspace

  254 W 54th St Fl 13 New York, NY 10019-5516

  

Review Details

• Review fromAlyssa H.

  Date: 11/08/2022

  1 star

  Alyssa H.

  Date: 11/08/2022

  I have been a Talkspace customer since May 2021 and have been working with my therapist since the beginning. I have had no issues with the app or the company, including like many of the billing issues below. However, this morning I received an email that started "Hi there, I hope you're doing well" informing me that my therapist will no longer be on the platform. No timeline. No explanation. Only that I had two options, select a new provider or cancel. I immediately sent a message to my therapist asking if this was true, as I found it hard to believe they wouldn't have shared this information previously. My therapist informed me that they WERE NOT NOTIFIED prior to this email being sent out to ALL of their clients. Regardless of on whatever grounds this email was sent, the lack of duty of care shown by Talkspace handling of incredibly sensitive situation is appalling. I am in complete shock that that was considered appropriate in any way. I sincerely hope there is a class action suit against the company. I echo what everyone below has said: IF YOU ARE SUFFERING FROM SEVERE MENTAL HEALTH ISSUES DO NOT ENGAGE WITH TALKSPACE. Absolutely trash company that goes against everything they are supposed to stand for.

  Talkspace

  Date: 03/13/2023

  Hi there, 

  
  

  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.

  
  

  I want to let you know that we are investigating issues like this, and working to improve the process to help all clients going forward. I completely understand how frustrating it can be when your provider is removed for the platform for any reason, and your feedback is being forwarded along to try to optimize other clients experience in the future. 

  
  

  If there is anything I can assist with please don't hesitate to reach out to me at *****************

  
  

   

  
  
  

• Review fromBonnie M

  Date: 11/01/2022

  1 star

  Bonnie M

  Date: 11/01/2022

  Do not take the chance on using this service. You will be charged for the service even if you are not provided the service. I had a technical issue and was never able to speak with my provider. Talkspace DOES NOT have real-time technical support. Not being able to speak to your doctor due to technical difficulties will result in the FULL charge. There is no online, real- time support.

  Talkspace

  Date: 03/13/2023

  Hi there, 
  
  
  
  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.

  
  

  I understand how frustrating it can be when you are are struggling with a new app or website, and you are running into trouble. I have forwarded your feedback in regards to having live support to the appropriate teams to see if we can implement this in the future. 

  
  

  If there is anything I can assist with please don't hesitate to reach out to me at *****************

• Review fromAnon Y.

  Date: 10/28/2022

  1 star

  Anon Y.

  Date: 10/28/2022

  I signed up for Talkspace Tuesday, was charged despite not being matched as is promised upon signing up. I reached out to a matching agent Tuesday and they have yet to even read my message (it shows when messages are read)- its Friday. I then opened it up today to a message that says they cant match me at this time. This would be fine, HOWEVER, Im paying out of pocket for a service that quite literally is telling me they cant provide the service. I reached out to customer support but its clearly an auto response (it also took 2 days for them to even send it which is odd considering the only personal thing plugged in to the response is my name, it doesnt address my issue). It took a lot of energy for me to get the gumption to sign up for help, so now to have to track down my money on top of everything is quite a not ideal situation for someone who is already struggling. Can someone please help me get refunded so I am not charged for a service Im not receiving?

  Talkspace

  Date: 03/13/2023

  Hi there, 
  
  
  
  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.

  
  

  I understand how frustrating it can be when you are having difficulties getting the help you need when you reach out to a client support team. We are working to improve our service everyday and we apologize that you were not matched with a provider in a timely manor.

  
  

  If you have not been assisted I would love to help you personally, please don't hesitate to reach out to me at *****************

• Review fromAmanda C

  Date: 10/21/2022

  1 star

  Amanda C

  Date: 10/21/2022

  This company needs to be shut down as soon as possible. I pray that you do not fall into their web of lies and aggressive advertising all over the world. You will be scammed.

  Talkspace

  Date: 03/13/2023

  Hi there, 
  
  
  
  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.

  
  

  If there is anything I can assist with please don't hesitate to reach out to me at *****************

• Review fromJulia F.

  Date: 09/22/2022

  1 star

  Julia F.

  Date: 09/22/2022

  My support tickets about my billing cycle didnt even get a response, they just closed the ticket, I couldnt find anything on the *** so I opened a support ticket and it was closed with no reply. Horrible customer service. I love my therapist but otherwise everyone doesnt really want to help and or care about the prior paying for the service.

  Talkspace

  Date: 03/13/2023

  Hi there, 
  
  
  
  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.

  
  

  I understand how frustrating it can be when you reach out for help, and you hear nothing back. I want to assure you that I take this extremely seriously and will be investigating this personally. 

  
  

  If there is anything I can assist with please don't hesitate to reach out to me at *****************

• Review fromJeremy B.

  Date: 09/16/2022

  1 star

  Jeremy B.

  Date: 09/16/2022

  A bunch of thieves. They take your money without giving you a service. I regret the day I made an account on the website. Predatory and disgusting

  Talkspace

  Date: 03/13/2023

  Hi there, 
  
  
  
  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.

  
  

  If there is anything I can assist with please don't hesitate to reach out to me at *****************

• Review fromMeg S

  Date: 09/16/2022

  1 star

  Meg S

  Date: 09/16/2022

  I have been signed up for TalkSpace for over a month, have had two separate "therapists", and have yet to have a single session (text/video call/ or otherwise) take place.Lots of cancelling less than 24 hours before a scheduled meeting, asking me to reschedule the meeting to their/the therapist's terms, and leaving me to pick up the pieces to reschedule (or be charged with a $175 cancellation fee). Not to mention going dark for days at a time (even though the platform shows the therapist working that day.)My company is extremely generous and covers this expense for its employees, but surely I've wracked up hundreds of dollars in "services" that I have never received. To others' points below, there is no customer service. If you call them, you will be directed to a suicide hotline. My personal situation is hardly dire, but I can without a doubt say signing up for TalkSpace has caused me more distress and anxiety than before I even signed up. It is beyond gross to think about people that are spending their own money on this who need Real Help and this is the level of "service" they are receiving.

  Talkspace

  Date: 03/13/2023

  Hi there, 
  
  
  
  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.

  
  

  First and foremost I want to apologize for the terrible experience you had using our platform, I want to assure you that I will be forwarding your review to the appropriate teams to try to improve the service of all of our clients. 

  
  

  If there is anything I can assist with please don't hesitate to reach out to me at *****************

• Review fromBrianna B

  Date: 09/04/2022

  1 star

  Brianna B

  Date: 09/04/2022

  They steal money and theres no customer services reps or number

  Talkspace

  Date: 03/13/2023

  Hi there, 
  
  
  
  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having. If there is anything I can assist with please don't hesitate to reach out to me at *****************

• Review fromVirgil T.

  Date: 08/12/2022

  1 star

  Virgil T.

  Date: 08/12/2022

  This is not a reputable company its a copshop that will take you money and don't provide a service instead they want you to maneuverer through their nonsenses to pair you and charge you without a session instead want you to video record and send it to them. Is to better pair you with, oh but you will never get a session its been months. its amazing to pay for services not received but see the commercials on tv like they really help people they are helping them! thank goodness for bank policies cause these people are frauds.

  Talkspace

  Date: 03/13/2023

  Hi there, 
  
  
  
  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.

  
  

  I want you to know that your feedback is being taken very seriously, and that I am sorry that you were having such a negative experience trying to be matched and get the help you needed.

  
  

  If there is anything I can assist with please don't hesitate to reach out to me at *****************

• Review fromShauna S

  Date: 08/12/2022

  1 star

  Shauna S

  Date: 08/12/2022

  I love my therapist. I hate this company. They have the worst billing system and website imaginable and terribly poor customer service. Poor user interface, poor communications, and shoddy email-only customer service. I have been emailing with them to get a billing issue resolved and it's impossible. There's no one to talk to about this. Now they've cancelled sessions I've already paid for that are scheduled in advance which is what their system forces you to do, and there a message saying I have to resubscribe to continue therapy! What?! I must resubscribe to get access to sessions I've already scheduled and paid for!?! This is blackmail, fraudulent, etc. If this company doesn't resolve this soon - I will ***. They need to shut down until they can provide adequate billing, decent customer service and transparency. I'm also concerned they're ripping a lot of people off with this confusing system..

  Talkspace

  Date: 03/13/2023

  Hi there, 
  
  
  
  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.

  
  

  I want to let you know we have taken steps to improve our service, including charging the copay for a session at the time of the session.  I understand how frustrating your experience with Talkspace was, and if there is anything I can assist with please don't hesitate to reach out to me at *****************