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Business Profile

Music Distribution Companies

Soundcloud Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Distribution Companies.

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being charged by SoundCloud for months now and I have tried contacting their support to rectify this and have repeatedly asked for invoices and the cancellation of my subscription. The account I normally use does not have an active subscription. My apple account does not have an active SoundCloud subscription yet I was billed twice. I need a supervisor to contact me being that SoundCloud support takes 3-5 weeks in between every response to get back to me. I am requesting a refund for all charges from the date that I initially emailed SoundCloud support with this concern. They have been unhelpful.The ticket number is ******* I should not be paying ***** for something I dont use monthly. And I need a response ASAP.

  • Initial Complaint

    Date:11/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About 3 weeks ago I got an email from SoundCloud for artist informing me that my account had been terminated and that all payments and royalties would be frozen indefinitely. They did not give me a specific reason. Subsequently all my music has been pulled from every outlet and social media. I started making music in 2020 after almost passing away recovering from illness and finding myself homeless again. It was an outlet for creativity and help pass the time and help stave off the depression. I never intended to really go anywhere with it like that but I got better as I got better I started to post and it took a while but about mid last year it started to pick up and I started getting more followers. I enjoy making music and since this I've been very discouraged to even continue. Everything that I worked so hard for gone. I've reached out to them many times several times and I've not received a response. I reached out to them again about 3 days ago still no response. I need to know exactly what happened. Because if something happened that was not a result of a misunderstanding or an accident of my own which as far as I know I have no copyrighted music as I make my own stuff. All the stuff that I used is free to use as the artist sees fit and it is not copyrighted. Music making apps etc. I never altered anything or altered any results or stats or anything like that because I don't know how to do that and for the more I don't have the means to do that. I don't know what happened but if my account was hacked or someone did something that was nefarious I need to know this so that way I can pass this information on to the proper law enforcement officials. Or organizations. I'm very upset over this. All my music is registered with BMI and sound exchange. I I'm very upset with them because they did not even contact me to let me know anything can happen which would have been good instead of just terminating my account and not explaining what happened.

  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There are accounts that have my first and last name on them that should have been removed They are **************** - ************ * **************** * ******** please help me have them remove them I don't ever remember creating these accounts and I don't *** my info being left out there

    Business Response

    Date: 09/18/2023

    SoundCloud Support Team (SoundCloud)

    Sep 13, 2023, 17:42 GMT+2

    Hi there,

    Thanks for writing in and sorry to hear that.
     
    - ************************************************** - connected to this hinted email ******"
    - ***************************************************** - connected to this hinted email *******
     
    Please confirm the link of the account in which you want to get access or delete your account.
     
    Let me know if you need any further help!

    Best,
    SoundCloud Support Team

    SoundCloud Support Team
    SoundCloud
    ******************************************
    ***************** ***** 
    *****  ******  *******

    Customer Answer

    Date: 09/20/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here] I don't remember the passwords and email accounts I don't have anymore cause I had suspicious problems resulting my xbox and my playstation. plus my bank  account to be hacked and I know you guys can delete them and there was 4 accounts not just 2 with the name ************************* on the profile  

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 11/01/2023

    ***** ************

    *** *** ***** ***** *****

    Hey there,

    Thank you for getting in touch.

    We would ask you to send us a new picture of yourself, holding a handwritten note with your case number *******. We can then cross reference this picture with the one on the account, to verify that you are this individual. We are asking this in order to verify that you are the individual who originally set it up. If we can verify your details, we can help you to regain access or delete to this account.

    Thank you for understanding,
    *****

  • Initial Complaint

    Date:09/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged by a company called sound cloud for $16.00 on my debit card. I have no idea who this company is and did not make any purchase with them. When I tried to contact this company it is impossible to contact them unless you open an account and provide all of my information. Please look into this and see if you can get a telephone number I can call to reverse this charge. Thank you. *****************************

  • Initial Complaint

    Date:08/10/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hope this message finds you well. I am writing to update you on the ongoing issue I am facing with SoundCloud and to express my frustration with the challenges I have encountered. I am grateful for BBB.org's involvement in helping to resolve this matter, and I want to provide you with a concise overview of the situation.Recently, my track titled 'Close with Desires" was falsely distributed by an unauthorized user named "************." This triggered the Content ID detection system, leading to the removal of my track from SoundCloud. I'd like to also state that at this time my song was not distributed to platforms like spotify or apple music but was infact schedule for release, and at the time was only exclusively on Soundcloud as a 'teaser, Despite my immediate efforts to address the situation by reporting the unauthorized content and having it removed from other platforms, my appeal to SoundCloud was unjustly rejected. Due the the rejection this led to the termination of my manager's SoundCloud for Artist account, who also oversees my music career and manages other artists.This situation has not only impacted my career, but it has also unfairly affected the artists my manager represents. Earnings from their hard work are now locked due to this unjust termination. My repeated attempts to contact SoundCloud's support team have gone unanswered, leaving me in a state of uncertainty. The lack of communication has hindered my ability to resolve the issue effectively.I am appreciative of BBB.org's intervention, which offers hope for a fair resolution. I am eager to see a positive outcome that reinstates my manager's account and allows us to continue using SoundCloud to share and promote our music.Thank you for your ongoing support in helping to address this matter. I look forward to your assistance in achieving a resolution.Sincerely,*** *******

  • Initial Complaint

    Date:07/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These scammer artist stole my money for a monthly subscription and deleted my songs after I upgraded. And I'm gonna delete them in court if they don't give me back my songs and my money. They purposely have no phone number to contact them or any email. So SoundCloud you either give me my money and my songs back or I'm sewing you for $50,000 and I'm seeking legal counsel now.

  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested support for my account on march 23rd for the first time. March 30th, after a full week of no response to my initial support request, I requested for my songs to be removed from the distribution service as I am moving to a new service. It has now been another two weeks with no response to any of my request. During this time I am forced to keep my soundcloud monthly payment active costing me unwanted expenses and soundcloud is also collecting 20% of the royalties on my songs while they are still active on their service.

  • Initial Complaint

    Date:02/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Soundcloud deleted my profile (which contained several uploaded tracks of original music) without any notice to me. When i search my old profile name "****" or profile URL *******************, there is no record in the system. I first reached out to their customer support email ****************************************** on 12/5/22 and was given a request #******* by their automated system.I never received any follow up until 1/6/23 in which they asked my profile URL, which i promptly provided. I have not heard anything since 1/6, my profile is still deleted and i have sent several follow *** almost weekly since 12/5/22.

    Business Response

    Date: 02/13/2023

    Hi there, 

     

    The account in question has been restored on 9th Jan 2023. The customer has also been notified hence this has been resolved.

     

    Thanks, 

    SoundCloud Trust & Safety Team

  • Initial Complaint

    Date:10/14/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday, October 13, 2022 around 8 am, I signed up for SoundCloud's "Next Plus" subscription package which advertised certain promotional tools for musicians. I paid $32.25 on my credit card and the transaction was successful.After the transaction, I attempted to use the paid features on the site unsuccessfully. The "distribution" links were broken and took me back to the landing page for the paid plans. I was unable to add a PayPal address to my profile, getting an error message of "we cannot communicate with our servers right now".The subscription manager page on artists.soundcloud.com returned a 404 error.I was able to cancel my subscription renewal but I had paid for a year's worth of the service, which I cannot use due to their web site's many errors. I am a web developer and have tried disabling browser plugins, using a different browser, clearing cache, etc.I contacted support and opened a support ticket via their system. I received automated e-mails acknowledging the creation of the support ticket but did not get any responses with regard to the issue at hand. I also tried contacting them through ******* but did not receive a response from them.

    Customer Answer

    Date: 10/14/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    SoundCloud support finally responded and I am working with them to resolve the issues with the service.

    Sincerely,

    ***********************



     


  • Initial Complaint

    Date:10/12/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date the transaction was mad was Tuesday oct 11 And they charged me 11$ even though i turned off auto renew on my subscription

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