Reviews

This profile includes reviews for Barnes & Noble, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Barnes & Noble, Inc.

  33 E 17th St Fl 6 New York, NY 10003-2005

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  Barnes & Noble

  8915 W Charleston Blvd Las Vegas, NV 89117-5457

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  Barnes & Noble Membership

  PO Box 888 Downers Grove, IL 60515-0888

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  Barnes & Noble Booksellers - All Locations

  5132 W Saginaw Hwy # 245 Lansing, MI 48917-1998

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  Barnes & Noble, Inc.

  1105 Walnut St Ste E4404 Cary, NC 27511-4762

Review Details

• Review fromKathleen G

  Date: 07/27/2024

  1 star
  Barnes and Noble are criminals and thieves. I have been in the process of attempting to get back my Nook Library and Barnes and Noble has abjectly refused and blown me off. A thousand dollars if not more and they blow me off with a, I understand your frustration that we are unable to provide you with the resolution that you are looking for, but unfortunately there is nothing further that can be done in this matter. Is there anything else I can assist you with? This was their initial direction: "Please create an account using your new email address, so we can transfer your library to your new account. Please make sure to add a valid credit card and billing address. Once done creating, please contact us back and provide your old and new email addresses, the last four digits of your credit card, and the billing address from your old and new accounts." I did all of this, proved who I was and that this account was indeed mine and STILL, they refused to transfer my library and then basically took my money and told me to get lost. I'm beyond frustrated that a company worth 1.7 billion dollars and that I patronized during the pandemic because they were struggling, would treat their customers in such a crappy way. This may mean nothing to them, but honesty, loyalty and patronage still mean something in this world. Your company should be ashamed of how horribly you treat your customers.

• Review fromTiffany D

  Date: 07/12/2024

  1 star

  Tiffany D

  Date: 07/12/2024

  The Barnes and noble on ******************* is horrible. I started shopping there in May 2022 and in June 2022 a security guard named ******************* sexually harassed me because i'm a transwoman and gay and he walked up close towards me and his **** nearly bumped into me and everytime I came into the store to shop at Barnes and noble ************** would always follow me and I could never shop in a peace of mind. ************** liked me and he is mad because I did not like him nor wanted to be bothered with him as well. ************** went to the extreme that he started keeping his hair done and ************** would also take a day off on Wednesday's to work out in a gym trying to get my attention and I always ignored ************** and he got mad so ************** started provoking me in other ways by having another security guard come in the bathroom and call me and said that I look crazy. An assistant manager named ******* and another security guard wrongfully kicked me out of Barnes and noble for 30 minutes. I complained to the General Manager named **************************************** about ************** and the first time that I had a dress on and ********************* ignored and dismissed me and ********** did not do anything about it and it is because i'm a transwoman and gay. ************** also had other staff follow me off premises out of nowhere and for no reason at all and they nearly attacked me. It went on for 6 months and I stood up to ************** and told him to leave me alone and ********** lied on me and said that I was being disruptive which is not true at all. ********** also destroys the video evidence to prove my innocience and she tries to make it look like I lied which I didn't lie at all and she wrongfully bans me from Barnes and noble. ************** has also had me wrongfully arrested and ************** has lied on me and I have not had any justice. I am currently suing **************, ********** and Barnes and noble right now for Tort, Harassment, Discrimination, wrongful arrest, no justice and slander.

  Barnes & Noble, Inc.

  Date: 07/16/2024

  Dear Better Business Bureau,
  
  We are in receipt of the review submitted by *****************************.
  
  Barnes &Noble denies the allegations in ****************** review.  We take concerns such as these very seriously, have thoroughly investigated ****************** allegations and found them to be without merit. We cannot comment on this situation further, as ****************** is raising these same concerns against Barnes &Noble in an active litigation. 
  
  Respectfully,

• Review fromJulienne H

  Date: 07/11/2024

  1 star

  Julienne H

  Date: 07/11/2024

  This company is the worse to do business with. I'm trying to publish my book with them and can't get my vendor account set up with them, because when I put my social security number in and everything else, I get this message: We've detected that your Tax ID (SSN, EIN or TIN) is already in use with another account. You will need to use a different Tax ID to finish creating a vendor with this B&N Press account.Now awhile back, which might have been six to seven years ago, I don't know, I had a **** press account and because, I wasn't making anything with the account, I stopped using it; I think I might of cancelled it out or something. Also, the email I had with that account I stopped using. What's really disconcerting and worrisome , is that Barnes and Noble Press held on to not just my vendor information, but my social security number; their policy is not to destroy that information, even if the author is no longer using the account. I tried to be nice and helpful, but I found that it was really pointless. I even tried to reset my password for the email account that I'm no longer using; kind of figuring that it wouldn't work, but what the heck. And I got this message: We are not able to find a BN Press account associated with that email address. Please check the address again or create a new account. The representative, that I spoke to, was somewhat helpful, but I could tell he wasn't really interested in solving my problem. Pretty much his job description is to say no and copy and paste the Barnes and Noble Press' rule book. If this company was more in the business of being helpful, they probably wouldn't have so many disgruntled customers. With that said, I'm going to continue to try and get this company to help me; I'm not real optimistic about that, though.

  Barnes & Noble, Inc.

  Date: 08/08/2024

  We understand **************** is unable to log into her BN Press account which she created some time ago. Please be advised that for security reasons, we are unable to send a password reset link to a different email address than the email address used to create the account. 
  
  In an email sent to *************** on July 12, 2024, **************** was advised to create a BN.com account using her original aim email address.  In **************** response it was clear she thought we were asking her to create a new email account at aol,which is not what she was advised.  **************** has a BN Press account under an aim.com address that she is unable to sign into, we  advised her to go onto BN.com and create a BN.com user account using the same email address, so she can gain access to her BN Press account.  Once **************** has created the BN.com, she may then use that password to access her BN Press account and update the email address associated with her BN Press account.  We apologize for any information in our previous communications that was not clear to ****************.

  We show that **************** has been able to set up her new account of July 25, 2024.
  

• Review fromKaylynn K

  Date: 06/09/2024

  2 stars

  Kaylynn K

  Date: 06/09/2024

  They have a sign for a lactation room on the front of the store. When asked about the lactation room, 3 employees stood in front of me and told me theyve never had one and that most people just breast feed in the childrens book section. My problem is that the employees seemed uneducated in what the sign meant and that the store had false signage implying they have a lactation room when they dont.

  Barnes & Noble, Inc.

  Date: 07/10/2024

  We have researched the review submitted by ***************************** regarding her experience at our Barnes & Noble store.
  
  We can confirm that our Ala Moana Barnes & Noble store has the standard 'breast-feeding welcome' window sign on the stores front window.  While our stores do not offer or advertise a separate space or a lactation room for mothers, we welcome all mothers to breastfeed wherever they feel most comfortable in the store.
  
  Upon receipt of the complaint, we reached out to ******************* who expressed her disappointment with the lack of a private area to breastfeed.   ******************* stated that our Booksellers spoke kindly to her and suggested the childrens area for feeding; however, she felt uncomfortable as the area was very busy.  We thanked ******************* for her feedback.

• Review fromCE M

  Date: 03/05/2024

  1 star
  I had a couple of books preordered. I had a change in address and called **************** to have my address updated. Two of the books were never forwarded, and CS refused to issue me a refund or to send me a new book. I'm very upset that they treat loyal members this way, especially since it was their issue.

• Review fromJoseph L

  Date: 12/11/2023

  1 star
  I havent lived near a Barnes and Noble in 5 years, and just recently ordered a new debit card from my bank. You can imagine my surprise when an autopay charge came through said card.When talking to the self-audit team to figure out how they got my card, I was told I didnt opt out of auto pay and we gave you a refund, if you feel so strongly about this you should call your bank.It was 25$, the moneys not what Im worried about. There is no possible way they had access or consent to charge a card that has not seen a single Barnes and Noble association. This put me in an incredibly uncomfortable and vulnerable position, and they responded with hostility.

• Review fromDessire F

  Date: 08/16/2023

  1 star
  In January I preordered a paperback book through their website. In March I received notice of an extended delay. However when I called customer service today they said it was canceled because it sold out. Which is crazy to me because not only was it a pre-order but I never received notice of the cancelation. When I pointed this out customer service sent me a link to order the book again. However, paperback wasn't an option so I would have to pay more if I wanted the hardback. The lack of communication about the cancelation is so unlike them. I used to work at B&N so I know what customer service is capable of. Never again will I preorder a book from B&N until they change the way they handle preorders.

• Review fromAnita S

  Date: 08/11/2023

  1 star
  Upon upgrading to the newest B&N GlowLight e-reader, I LOST all the Shelves Id created to organize my 300 B&N purchased e-books. My virtual library has been figuratively dumped in a pile on the floor! Organization lost! Ive been informed as recently as this morning (I keep hoping that there will be an upgrade or patch to reinstate ones organizing Shelves), that each B&N device requires that Shelves are specific to each device, and need to be recreated (which means looking up hundreds of titles in order to organize ones B&N library. I regret ever having purchased a Nook over a Kindle.

• Review fromRobert C

  Date: 07/13/2023

  1 star
  I check my credit card couple days ago and B&N charge me $25 dollars, I liked the store I bought a couple of books in a few years but until recently I found out that I have a membership which without my authorization they are debiting me of $25 from my account and this started in 2018 faith which I have not signed anything no I was not aware nor was I clear about a membership that was charging me, I called customer service. The person who spoke to me told me that he was giving me credit for 2023 and 2022, and that they couldn't do anything with the illegal charges since 2018. I went to My bank now has 4 charges and I can present the screenshot of the charges and of those 4 charges, only one has been returned to me. I call B&N and the customer service lady tells me that she has no idea why a charge appears in her system $25 and that was already credited. I am very offended by the illegal way this business cheats and steals their customers and does not inform them I never received any emails, any texts, any correspondence, any contract that I had a membership of $39 first year and $25 AUTOPAY RENEWAL . I sent a letter to them two days ago, I hope they will refund my full amount since 2018 because I have not had any "supposed" benefit from the membership and it is something illegal with the consumer. I would like to attach the screenshot verifying the illegal charges that they are making to me and I want a legal answer.

• Review fromMarianne A

  Date: 05/28/2023

  1 star
  Educators are starting a movement to boycott B&N for ending the Educator Discount Program. With the current state of education (including a mass teacher exodus), B&N chose the worst time ever to end this program! They now expect teachers to pay to join a membership - which is worthless. 10% off?! (Big deal) And most teachers dont need another tote or an upgrade to a bigger beverage. How cheap and insulting! Im done with B&N!