Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

New Books

Book of the Month LLC

Reviews

Customer Review Ratings

4.08/5 stars

Average of 53 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromSusan M

    Date: 09/08/2023

    1 star

    Susan M

    Date: 09/08/2023

    The *** is not user friendly and the customer service reps are not helpful. Curious that I got down to my last credit and when I needed asst getting my last book they all of a sudden couldnt understand my issue without me having to send images of the ***, I ended up without a book and no help from them. I read other reviews with similar complaints saying they keep your last credit and thats how they make money? SMH

    Book of the Month LLC

    Date: 03/29/2024

    Hi *****, 


    Most ************ our app. We are sorry to hear youve had a bad experience. We definitely do not try to make money by keeping your last credit. We will escalate your issue to a manager on our member services team and solve it for you right away.  Please shoot us an email at ****************************************** and reference this message.

  • Review fromTerri P.

    Date: 09/05/2022

    1 star
    Scammers,I have cancelled my subscription several times! Several times they have assured me that it's been cancelled. They kept billing me every month, every month I cancel, and get a refund. This month they won't refund or cancel me!! Saying I never cancelled! I'm posting this review every where I can!
  • Review fromRaven L

    Date: 08/15/2022

    1 star
    No stars if possible, I haven't used this service in over a year and they randomly started charging me again in May this year. You cannot cancel your randomly renewed subscription online you HAVE to call them.Complete fraud, I did not allow them to charge me at all.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.