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Business Profile

Newspaper

The New York Sun

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to The New York Sun through their website and have encountered ongoing issues that I have been unable to resolve due to their unresponsive customer service.Despite multiple attempts to contact the organization via their provided support emails ******************* ****************** and through their Schedule a Call form, I have not received any response. There is no published phone number that connects directly to the company, and the one listed online appears to be for a completely unrelated business (Ciba Health).My issue involves:[? Not receiving access to subscription content][? Being charged for a service I cannot use][? A cancellation/refund request being ignored]I am seeking one of the following resolutions: A refund for the amount charged A cancellation of my subscription Desired Resolution:Full refund of 2 years without support or help to content. $120/year They just cahrged my account $120.00 again on June 27th 2025 Cancellation of membership

    Customer Answer

    Date: 07/25/2025

    Better Business Bureau:

    At this time, I have not been contacted by The New York Sun regarding complaint ID ********.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:06/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried NYSun 3 years ago with a one week trial, I canceled it 3 years ago, same week over the phone. I was not aware the account was not canceled and I was billed $120 for 3 years, which I just noticed two days ago. I called **************** and they said they cannot help, I needed to call the NY Sun. I called, they do not return calls. I would immediate cancelation and a return of my money. I never read The NYSun, as I thought it was canceled. I don't even have a password to their website, never did, because I canceled.

  • Initial Complaint

    Date:06/18/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    JUNE 2025 DEBIT OF $120 BUT NO UPGRADE TO THE WEBSITE OF ***** DOES A HUMAN EVEN WORK THERE??

    Customer Answer

    Date: 07/18/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding The New York Sun has been resolved.


    Sincerely,

    ***** ** *******

  • Initial Complaint

    Date:04/30/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a trial subscription for ****** which i basically forgot about because i never read it. 4/25/25 was the deadline to cancel before being charged $120. Anyways, i have photo evidence that I canceled my membership within due time, but they still tried to charge me. Fortunately my bank blocked the payment, but i had to put my card on freeze so that they wont try and charge me again. I have tried multiple times to email and schedule calls to verify that they see that i canceled, and that there wont be any more charge attempts. But they are purposely evading my emails and calls, which makes me feel like they are still going to try to charge again. I dont want to have to start over with a new card; i really just want them to verify that they see i canceled on time and will not reattempt to charge me. Very shady business practices.

  • Initial Complaint

    Date:03/13/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    03/12/2025 a charge to my debit card was made for $120 and fraud alert called me. I unsubcribed from this and did not expect it to renew. I do not have an account on ********************** under this email.

    Customer Answer

    Date: 04/07/2025

    Better Business Bureau:

    At this time, I have not been contacted by The New York Sun regarding complaint ID ********.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:03/05/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for one year with the New York Sun for $120. In May 2024, I cancelled it. I also unsubscribed from the daily drip emails. Last week, I get charged again, $120. I completed a ticket for customer service and the call was scheduled today for 7:45. They snubbed me. No call. As a former card-carrying **** journalist (****************************************), this kind of "lackadaisical" approach to customer service is simply inexcusable. Regretfully, my bank will now force the chargeback.

  • Initial Complaint

    Date:02/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an advertisement on the internet for a 30 day trial subscription to the **** Sun newspaper.I took the trial subscription and started receiving daily emails of the newspaper. Before the 30 days was up, I emailed the paper to cancel my subscription, which they did. On 1-8-2025 my charge card was bill for $120.00 by the newspaper. I have not been receiving the daily emails since I cancelled the subscription. I have been unsuccessful in trying to contact the newspaper to have them cancel this unjustified charge.

    Customer Answer

    Date: 03/07/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding The New York Sun has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ******* ********

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a trial subscription with the ****** and was charged $120 for a year's subscription at the end of the trial period, on 12/1/14. My mistake - I missed the deadline to cancel. The following day I put an order to cancel the subscription in order to make sure it did not automatically renew next year. Now, I can neither access the current subscription for which I was charged, nor have I been refunded the $120. Either give me access to my annual subscription for which I have paid, or refund my $120. Several emails to the NY Sun **************** have gone unanswered.

    Customer Answer

    Date: 02/09/2025

    Better Business Bureau:

    At this time, I have not been contacted by The New York Sun regarding complaint ID ********.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:11/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was offered a free subscription to the *** and received it. Later, without consulting me my credit card was charged $120.00. I have left multiple messages and emails to no avail. Please help!

  • Initial Complaint

    Date:09/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have repeated asked this company to stop emailing me. I unsubscribe six times a day. They refuse to stop. I do not and have never agreed with anything they stand for. Please make them stop.

The New York Sun is NOT a BBB Accredited Business.

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