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Business Profile

Online Consignment

Depop Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Consignment.

Complaints

Customer Complaints Summary

  • 544 total complaints in the last 3 years.
  • 298 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently made a purchase that was $588 on July 19th, and I ended up getting something different from what I ordered from the seller so I contacted Depop immediately. I was told by Depop to provide evidence which I sent them a video of me opening the package. I followed their instructions and thought I would receive a full refund since I was told multiple time not to worry because it was under their buyer protection policy.I was later approved for a refund since I had evidence and the buyer failed to provide evidence. I later received an email on July 28th after the item was shipped back to the seller saying I won't be receiving a refund after being told I was cover by Depop buyer protection multiple times. They have not provided me any evidence on why they made this decision and Im very upset. This is ridiculous as a first-time customer, and I would not be shopping on this app AGAIN and I want my money back!!!!!

  • Initial Complaint

    Date:07/28/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/25/23 at 10:08 pm CST I received an email from Depop stating that 2-factor authentication had been set up on my account. This was done so via fraudulent access to my account. When following the websites instructions notifying them that I had not requested this change, I was only given the option to reset my password. I reset my password, and was unable to login to my account because the phone number for 2-factor authentication does not belong to me.I ******** Depop customer support of this requesting the fraudulent phone number be removed from my account, and they again asked me to change my password, doing nothing to resolve the issue.I then asked Depop customer service to delete my account, to which they responded asking for a copy of my passport or drivers license to proceed, which seems incredibly unprofessional and suspicious.Meanwhile several listings were posted fraudulently to my account by the entity who accessed it initially, depop flagged all of these listings and emailed me for each listing notifying me they had been removed for violating depop service agreements. Depop continues to do nothing to resolve this issue, and refuses to remove the fraudulent phone number, or deactivate my account. And has poor business practices of allowing the addition of a phone number without requiring 2-factor authentication for the addition of a phone number.

Depop Inc. is NOT a BBB Accredited Business.

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