Reviews

Review Details

• Review fromAria J

  Date: 06/19/2025

  1 star
  This company needs to be SHUT DOWN. There are thousands of scammers running amok and Depop does nothing to fix it, and ALWAYS takes their side. Depop is literally allowing theft to occur on their app. There is absolutely zero Seller protection, no way to contact an actual human, and abhorrent AI customer service that repeats the same paragraph no matter how many times you email them. They are ripping people off left and right and nothing is being done about it. I have had lying buyers raise absolutely ludicrous claims against me, lying about items being missing or "not as described" so they can scam and get their money back while keeping the clothes. And even with full video and photo evidence, Depop takes these scammers' sides and forces you to refund them. I will NEVER be using this app again and neither should anyone else. Horrific experience every day that I sold on here. Investigations MUST be done into company! I am thinking about taking them to small claims court or even suing.

• Review fromAlice W

  Date: 06/02/2025

  1 star
  Depop threatened me after refusing a refund for a lost item.Depop paid for shipping insurance through the ****. After the **** lost my package, **** said that only the shipper can claim the insurance money, so I asked Depop to do so and refund me. The **** told me I had to try to claim the insurance money myself, which is impossible, since the recipient cannot get this money. I was forced to do a chargeback through my bank. Depop then THREATENED me by saying they would take action against my account if I did a chargeback. I told them I had no choice, as I had asked them to do the honest thing and refund me and claim the insurance money (I had all the documentation that **** had given me to prove that the package was irretrievably lost). If you do not have a credit card and a reputable bank, be extremely EXTREMELY careful purchasing through Depop. I did not realize their BBB rating was so low. These people are trying to scam you for money, and I'm just glad I didn't lose much cash.

• Review fromAmari J

  Date: 05/23/2025

  1 star
  Im incredibly disappointed with my recent experience on Depop. I purchased a designer bag for nearly $2,000, only to receive an item that was severely misrepresented. The bag arrived water-damaged, covered in mold, and with a strong mildew odor a far cry from the pristine condition shown in the listing photos. I submitted multiple support tickets starting on May 4th, well within the 30-day dispute window, and provided detailed descriptions, photos of the damage, and screenshots of my conversation with the seller. Despite this, Depop failed to respond until May 22nd conveniently after the 30-day mark only to tell me they couldnt help because the dispute window had passed. They ignored the fact that I had contacted them in time and simply didnt respond until it was too late. Their customer support was slow, dismissive, and completely unhelpful in resolving a situation involving a high-cost, unusable item. Its unacceptable for a platform handling expensive transactions to provide this level of service and protection. I wont be using Depop again, and I strongly caution others to think twice before making high-value purchases on the app. I communicated with ******* and Gab C of Depop Help, Neither wanted to help me.

• Review fromkarena R

  Date: 05/18/2025

  1 star
  depo needs to be investigated. I am a seller on **** and I sold something recently. That was in perfect condition and I suddenly get told that the shirt I sold was not up to the customer standards and that it was missing buttons and I provided pictures to Depop stating that it was in fact, not missing any buttons, but they are still going to force money out of my account to give them a refund even though I have not received any pictures proving that the shirt is missing any buttons and their customer service has majorly been favoring the buyer. They took hours to respond to me when they responded to the buyer within five minutes they looked at the case for about 30 seconds before telling me that they were siding with the buyer. I believe that this company needs to be shut down.

• Review fromDawson F

  Date: 05/14/2025

  1 star
  My name is sunshine958 on depop. Depop stole $650 from me and banned my account. They refuse to pay me my funds for the items *** shipped already. Im preparing to sue them so I can get that money plus more for back pay. If this has happened to u I encourage u to sue. The more the merrier. Before u know it they be closed down for theft. This has happened to several others. Lookup the horror stories.

• Review fromCatherine R

  Date: 04/25/2025

  1 star
  -100.The company does not care about their sellers. I had a buyer who wore the item they purchased from me ( the messages me the tried it on/wore it) and claimed flaws afterwards. They automatically sided with the buyer. Did not even ask for proofs, did not ask me to submit any photos or videos I had on my end. Just automatically sided with the buyer. I have photos of it being shown good condition ( no holes or flaws). Sellers please use another platform.

• Review fromMelissa M

  Date: 04/15/2025

  1 star
  ******** customer service. They dont care how much money you lose buying in their app they will never respond to you and you are at a total loss! Do not ever buy anything on Depop unless you can lose the money!

• Review fromLizbeth D

  Date: 04/11/2025

  1 star
  Title: Depop Removed Honest Seller Review While Retaliatory Review Against Me Remains Active Complaint:I am a long-time user of ********************** with over 40 positive reviews and a previously perfect 5.0 rating. Recently, I was involved in a trade with another user (@******* that went poorly due to their failure to ship on time, lack of communication, and delayed responses. I reported this behavior to Depop after being ignored for days, and the user was temporarily ************ response to this, the user left me a clearly retaliatory and false one-star review, even though they received my item in perfect condition, with tracking, and no issue on my end. I then left them a factual and professional review detailing my experience. My review contained no abusive or false statementsit was written clearly, fairly, and respectfully.Depop has since removed my review and allowed the retaliatory review from the other user to remain. Despite my multiple emails, documentation, and screenshots showing a pattern of abuse and retaliation from this user (including similar issues experienced by other sellers), Depop has failed to address the matter fairly or enforce its own policy, which states that reviews can be removed if they are abusive, false, or revengeful.Their moderation appears biased and inconsistent. I was penalized for reporting rule-breaking behavior, while the user violating policy was protected. This has harmed my reputation as a seller and affected my small business, which I run through their platform.I am requesting BBB assistance in:1.Getting my honest review reinstated.2.Having the retaliatory review removed from my page.3.Receiving a fair explanation from Depop regarding why their stated policy was not upheld in this case.Thank you for your time and help. ******* **** @heavennback on Depop

• Review fromsilvia o

  Date: 04/03/2025

  1 star
  DO NOT BUY FROM HERE ************* and return policy. I made a mistake with a purchase and seller wanted to charge me $31 because Depop charges them regardless. This is unethical . Stay away. This is the worst customer service ever. DO NOT BUY FROM HERE

• Review fromHailey R

  Date: 02/12/2025

  1 star
  Terrible with responding to anything to do with a refund, wont do anything about the countless scammers on the app, sheer laziness on the CEO and whoever else. Do not recommend at all!