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Business Profile

Online Gaming

FanDuel Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for FanDuel Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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FanDuel Inc. has 6 locations, listed below.

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    Customer Complaints Summary

    • 2,502 total complaints in the last 3 years.
    • 630 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/15/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an account with ******************** that Ive had continuous problems logging in for almost 3 weeks in a row. Ive been denied access into my account. I spent countless hours trying to reach someone at FanDuel **************** to respond, when they do finally respond briefly on a messaging platform they are not helpful. I was told the was due to my wireless provider. Ive spent countless hours trying to get this rectified. My phone provider has done diligent testing to prove that it is nothing on their end that is causing the problem. FanDuel has me locked out of my account, which is holding funds of mine that I do not have access to. Their customer service is quite inefficient.

      Business Response

      Date: 03/25/2025

      To Whom This May Concern,


      We write in response to *** ******* recent consumer complaint regarding **************** Issues (ID #*********. 


      After review of *** ******* complaint, we attempted to search and resolve any issues with his login code. 


      We apologize for any inconvenience. However, FanDuel was not able to locate any issues with *** ******* account. 


      FanDuel did assist with changing *** ******* phone number on file on 03/15.


      We would encourage *** ****** to continue to reach out to FanDuel Support or his service provider directly.  FanDuel considers the matter resolved.

      Customer Answer

      Date: 03/25/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I still do not have access to my account for going on two weeks now the customer service that they provide is so inadequate. All I get is the same automated responses with troubleshooting suggestions that repeatedly do not work. Ive attempted on several occasions to have a supervisor contact me and speak with me directly, which they have failed to do on numerous occasions that have been requested to this day. I am still locked out of my account where I have funds sitting not having access to them if theyd like to resolve this issue, have someone contact me directly to get this sorted out?

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** ******




       

      Business Response

      Date: 05/29/2025

      To Whom It May Concern,

      We write in response to *** ******* recent consumer complaint regarding Login Issues (ID # *********.

      *** ****** was initially unable to receive the login code required to enable multi-factor authentication on his account as per the Michigan state regulations. *** ****** contacted our Support team regarding this issue and was provided standard troubleshooting tips , however the issue still persisted.

      With further investigation, we were able to trace the issue back to an SMS opt-out feature, which *** ****** had selected, preventing any texts from FanDuel from reaching his phone, including the *** code. Once our engineering team was able to reverse this option, *** ****** was able to log back in to his account and acknowledged this via e-mail.

      With this said, FanDuel considers this matter resolved.

      Customer Answer

      Date: 06/02/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** ******
      I never selected anything to opt out of not being able to receive text messages. But after months of frustration and trying to communicate with someone at FanDuel, that could actually look into it and do something I was finally able to login after they fixed what was wrong unfortunately they wanna try to blame me for why it happened.


       

    • Initial Complaint

      Date:03/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've added money several times to make casino bets with my location being verified and my bets have been disrupted every single time in which caused immediate loses. I requested a live representative for some type of reimbursement or my money back just to get told procedures that I automatically take heed to before interaction. I sum it to be a fraudulent way for them to keep people's earnings when there system is shaky.

      Business Response

      Date: 03/23/2025

      To Whom It May Concern,

      We write in response to *** ***** ******* recent consumer complaint regarding Refund Or Exchange Issues (ID #*********.

      On 3/14/25, *** ****** reached out to FanDuel Customer Support regarding connection issues with his Casino play. Customer Support investigated the inquiry further and *** ****** was given troubleshooting steps. *** ****** kept requesting compensation for the inconvenience, which Customer Support is unable to apply.

      Upon receipt of *** ******* BBB complaint, we looked into his inquiry further and reached out to him via email on 3/16/25 requesting he provides additional information regarding the specific Casino round in question. *** ****** was notified that Customer Support is not at liberty to provide free play or compensation. Due to no response, FanDuel reached out once more on 3/17/25 requesting the information once again. As of 3/23/25, we have not received any response from *** ******.

      As there was no response, we can reasonably assume that the matter has been resolved. We ask that *** ****** create a new ticket with FanDuel Customer Support should he need any further assistance.

    • Initial Complaint

      Date:03/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was using the FanDuel sport betting app for the first time and made money using the app. I had no problem depositing money or using the money to make bets. When I went to withdrawal my money it said ***** hours. After no money for a few days I reached out to their support team and they said my account was suspended. I thought this was odd but followed all their steps of submitting my ID, debit card etc. now my account is still locked and they arent responding to my messages. I simply want my winning and my deposit into my bank immediately and am not sure what is taking so long.

      Business Response

      Date: 03/15/2025

      To Whom This May Concern,

      We write in response to *** ******** recent consumer complaint regarding Refund Or Exchange Issues
      ID #********.

      FanDuel monitors all accounts for inconsistent activity and as a result, on 02/28/2025, FanDuel has temporarily restricted *** ******** account due to some inconsistencies flagged by our system.

      After review, FanDuel requested payment clarification from *** ******* due to concerns he may have been using a payment method that was inconsistent to his account information, which is a violation of our terms and conditions.

      As a result, our Accounts team has been working with *** ******* since 03/08/2025 in attempt to get his account reactivated again. 

      As all further instructions have been relayed to *** ******** in regard to the information he needs to provide, FanDuel considers this matter resolved.

    • Initial Complaint

      Date:03/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account with ********************** was suspended with no explanation at all. I have a material amount of winnings that I want to withdraw and not getting a straight answer from customer service. Just want my account to be reopened.

      Business Response

      Date: 03/14/2025

      To Whom It May Concern,
      We write in response to **************** recent consumer complaint regarding Billing or Collection Issues ID #*********.

      On March 13th, 2025, *** ****** FanDuel account was suspended by the Accounts Security Team for suspected Fraud violations* *** ***** was stacking deposits and increasing significantly the deposit amounts, which required additional review.

      *** ***** reached out to FanDuel Customer Support and was escalated to the Accounts Team for further review and his ticket was pending.

      Upon his BBB Complaint, we reviewed his ticket and he did not submit the needed verification documents. We reached out to *** ***** and asked him to provide verification documents. One provided, *** ***** was asked to provide further clarity on the deposit stacking that was found on his account. 

      *** ****** account was then reinstated the next day on March 14th. FanDuel considers this matter resolved. We ask that he reaches out to FanDuel Customer Support for any further assistance. 

    • Initial Complaint

      Date:03/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted Fanduel several times regarding my account all I am getting is run around. I have provided the information that they required several times and they still haven't responded.I had this account since 2022.

      Business Response

      Date: 03/15/2025

      To Whom It May Concern,

      We are writing in response to ***** ******* recent consumer complaint regarding Billing or Collection Issues (ID #*********.

      For security reasons, the user's account was temporarily suspended due to a security alert. We require additional information from the user to complete our review. Without full cooperation, we will be unable to reactivate the account. We are currently in direct communication with the consumer.

      FanDuel considers this matter pending.

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened an account with ******************** on Jan. 6, 2023, deposited $50.00, and now they won't let me have access to my deposit.

      Business Response

      Date: 03/16/2025

      To Whom It May Concern,

      We write in response to *** *********** recent consumer complaint regarding Service Issues (ID #*********.

      On 3/04, *** ********** reached out to our customer support regarding access to his ******************** account. *** ********** and our support exchanged emails between 3/04 and 3/13 in relation to this. 

      He was not able to log in due to the email address on his account being one which is no longer in use. We were able to update the email address on *** *********** account and he has since been able to successfully log in. 

      FanDuel would consider this matter resolved. 

      Customer Answer

      Date: 03/20/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *** **********



       

    • Initial Complaint

      Date:03/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hi,I've been playing on FanDuel since around the beginning of 2024.I've done a very large amount of action.I withdraw i deposit, no problems, no matter the amount. (withdraws done as high as $75,000, and as low as $5.00 numerous times)Out of nowhere, Im playing and constantly losing day after day after day, I finally get some luck back:I deposited $1,800 into Fanduel, turned it into $7,005 .I tried to withdrawal using normal methods that I always use,,,,10 minutes later I get suspended for inconstantly activity, first time in my life this ever happened..They ignored me for two days, then asked for ID, face, etc. etc. I sent them that.After a day, now they are asking for my ****** bank statements + a screenshot of the most recent ****** transaction.I sent them everything, I got an email saying we have everything we need, no further action needed from your end Now I am being completely ignored, dont know what to do besides file a complaint To re-cap:March 1 2025 Deposited $1,800 March 1 2025 - tried to withdraw, and suspended 10 mins later, withdrawal never came.March 2 2025 sent all files FanDuel asked me for, got an email confirming no further info is needed from me.March 02 March 12 completely ignored, still suspended. No withdrawal nothing.

      Business Response

      Date: 03/12/2025

      To Whom It May Concern,

      We write in response to *** ****** recent consumer complaint regarding Refund Or Exchange Issues (ID #*********.

      *** ****** account was suspended by our accounts team due to activity which required further review. His account is currently suspended while this review is being conducted by our team.

      His account will remain suspended and all funds will remain on his account until the review is completed. Unfortunately, we do not have an ETA on when this will be. Once this review is completed, *** ***** will be contacted by our accounts team directly. 

      We apologize for the delay and inconvenience this does cause. We hope to complete this review and be in touch with *** ***** soon.

    • Initial Complaint

      Date:03/11/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 6th 2025 - I won a bunch of bets in a row and went to withdraw a lot of money, they cancelled my withdrawal and closed my account. Ive provided all the information they asked for and now im not getting any response. - The account information follows up with all the cards and information that they asked for so there should be no issues here.

      Business Response

      Date: 03/15/2025

      To Whom It May Concern,

      We are writing in response to **** ******** recent consumer complaint regarding ******** Services Issues (ID #*********.

      The consumer's account has been temporarily suspended pending a fraud review. Unfortunately, we cannot provide a specific timeframe for completion, as the investigation is still ongoing. We ask for the consumer's patience during this process. Once we have an update, we will reach out via the existing email thread.

      FanDuel considers this matter pending.

    • Initial Complaint

      Date:03/10/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is refusing to give me the information required to file my taxes.They banned me from their account a couple months ago. Not the problem. I'm unable to access my transaction history because of the ban. When i try to contact support im blocked from contacting support because of the ban. they have no phone support. i used a fake email to get into chat and when they found out who i was they told me to **** off.They are 100% denying me access to my tax information so i can legally file my taxes.

      Business Response

      Date: 03/11/2025

      To Whom It May Concern,

      We write in response to *** ******* recent consumer complaint regarding ******** Services Issues (ID #*********.

      On 3/10, *** ****** contacted our customer support to request that we provide his transaction history. As his account is permanently banned he cannot gather this himself. Our customer support did escalate this request to a supervisor for review. 

      On 3/11, we did provide *** ****** with his activity statement and transaction history via email. 

      FanDuel would consider this matter resolved. 

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I HAVE REACHED OUT TO FanDuel chat support multiple times and have been lied to each time. I have a 200 monthly deposit limit. I was told I can make a deposit on 3/7/25 at 6:53pm. then I was told I can make a deposit on 3/8/2025 after 10 am/ then I was told i can make a deposit on 3/9/2025 after midnight, then I was told to wait 31 days from 3/7/2025 and will be able to make a deposit by 6:53 pm

      Business Response

      Date: 03/13/2025


      To Whom It May Concern,

      We are writing in response to ****** ****** recent consumer complaint regarding Repair Issues (ID #*********.

      It seems the consumer may be confused on how Deposit limits work. We see the consumer has set a monthly Deposit limit of $200.

      We see the consumer started depositing on February 10 and last deposited on March 12, reaching their $200 monthly limit, she will be able to deposit again as earlier deposits fall outside the 30-day rolling window.

      Heres how it works:
      On March 11, the deposit made on February 10 of $50 is no longer counted toward the $200 limit.
      On March 12, the deposit from February 11 of $20 drops off, and so on.
      The user can deposit again once enough past deposits (totaling at least $1) fall outside the 30-day period.

      To determine exactly when she can deposit again, she will need to track which specific deposits are dropping off daily by looking at her deposit history on her FanDuel account.

      The consumer can read how limits works here: ***********************************************************************************************************

      FanDuel considers this matter closed.

    FanDuel Inc. is NOT a BBB Accredited Business.

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