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Business Profile

Online Gaming

FanDuel Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for FanDuel Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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FanDuel Inc. has 6 locations, listed below.

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    Customer Complaints Summary

    • 2,502 total complaints in the last 3 years.
    • 626 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was inactive for too long so they claim they sent my money to the state 1st they said colorado then illinois neither state has my ***** dollars I just want my money back

      Business Response

      Date: 03/16/2025

      We write in response to *** ******* recent consumer complaint regarding Refund or Exchange Issues (ID #*********.

      FanDuel must stay compliant with state regulations and in doing so we are required to report unclaimed property to the state due to inactivity.

      After review we did have to report unclaimed property on *** ******* account to the state of his residence. FanDuel has provided confirmation of this to *** ****** and how he would need to reach out to the state for further questions regarding his unclaimed property.

      As all information has been relayed to *** ****** we consider this matter resolved.

    • Initial Complaint

      Date:03/10/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hope this message finds you well. I am writing to bring to your attention an issue I have been experiencing with FanDuel regarding the reactivation of my account.I submitted all necessary documents to FanDuel for my account to be reactivated, as per their instructions. Additionally, I have followed up with several emails to their customer support team seeking updates on the status of my request. Unfortunately, my emails have gone unanswered, and I have yet to receive any communication from them regarding the reactivation of my account.I would appreciate any assistance or guidance you can provide in resolving this matter. Thank you for your attention to this issue.

      Business Response

      Date: 03/11/2025

      We write in response to *** ******** recent consumer complaint regarding **************** Issues ID #********.

      FanDuel monitors all accounts for inconsistent activity and as a result, on 3/2/2025, FanDuel had temporarily restricted *** ******** account due to some inconsistencies flagged by our system.

      After review, FanDuel requested clarification from *** ******* on the inconsistency. She provided all required information and was fully verified and cleared. Her account was then reactivated on 3/10/25.

      As all information has been relayed to *** ******* we consider this matter resolved.

      Customer Answer

      Date: 03/11/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** *******



       

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against FanDuel for failing to process a $7,000 refund despite confirming it on February 6, 2025. I originally deposited $7,000 into my FanDuel account on October 28, 2022,using gift cards. Later, my account was suspended for suspicious activity, and FanDuel never returned my funds. I fully cooperated with their security team, providing all requested verification documents. After months of back-and-forth communication, FanDuel first confirmed on December ******* that theyll release my remaining balance via check and lastly confirmed on February 6, 2025,that they would process my $7,000 refund via ******. I immediately provided my ****** details as requested, yet FanDuel has since ignored my follow-ups and has failed to send the refund or provide any timeline for the transaction. This delay is unacceptable and appears to be a violation of consumer protection laws and fair business practices. I am requesting that FanDuel immediately process my refund as they previously agreed.

      Business Response

      Date: 03/10/2025

      To Whom It May Concern,

      We write in response to *** ********* recent consumer complaint regarding Refund Or Exchange Issues (ID #*********.

      *** ********* account was suspended by our accounts team due to activity which required further review. His account is currently suspended while this review is being conducted by our team.

      His account will remain suspended and all funds will remain on his account until our review has been completed. Unfortunately, we do not have an ETA on when this will be. Once this review is completed, *** ******** will be contacted by our accounts team directly. 

      We apologize for any inconvenience *** ******** has experienced and hope to be in touch with him soon.


    • Initial Complaint

      Date:03/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was gambling on the FanDuel application playing the *** ****** game. My bet was .20 and I won $4. The game glitched and did not payout. I reached out to customer service multiple times and received no assistance. My win was never added to my balance. I have a screen shot of this.

      Business Response

      Date: 03/15/2025

      To Whom This May Concern,


      We write in response to *** ******** recent consumer complaint regarding Service Issues (ID #*********. 


      After review of *** ******** complaint, we attempted to search and resolve any issues with her casino sessions. FanDuel found no stuck sessions or round inconsistencies on *** ******** account. We have since reached out to her and provided her with state specific technical solutions which include:


      Please make sure you are on the latest version of the app.
      For iPhones you can easily find the Casino app in the app store here: ***********************************************************************************************
      For Android, you can download the Casino app here: **********************************************
       
      We would recommend turning ***************** on if you havent already. 
      If youre having location verification trouble, turning ***************** on should help you connect and play on the Casino platform. 
      If you are currently using cellular data to connect to the internet when using the app, connect to the internet through a WI-Fi network before trying again.
       
      Force close and restart the Casino app. 
      If you are receiving an error message or a white screen with an error message when entering a Casino game, restarting the app should help! 


      Additionally, FanDuel has provided *** ******* with a generous Casino bonus for any technical errors she may have encountered. We would encourage *** ******* to reach out to FanDuel Support directly for any further assistance with a specific round.  FanDuel considers the matter resolved.

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FanDuel Sportsbook has suspended my account with zero explanation and are now currently holding my funds hostage.

      Business Response

      Date: 03/08/2025

      To Whom It May Concern,

      We write in response to *** ***** ****** recent consumer complaint regarding Service Issues (ID #*********. 

      On 03-06-2025, *** ****** FanDuel account was suspended for security concerns regarding inconsistent activity relating to deposit transactions.

      On the same day, *** ***** contacted FanDuels **************** team regarding the suspension, which was escalated to the Accounts Security Team for further assistance. Due to the nature of the suspension, *** ***** was required to supply a series of verification documents to verify his identity.

      At our request, *** ***** provided us with the requested documentation on 03/06/25. After a careful review of the given material it was found the material provided was sufficient, and we could reactivate *** ***** FanDuel account. 

      As a result, *** ***** account was reactivated and was notified of such in a follow-up email. Additionally, was provided with information on the suspension and given a warning regarding the activity. FanDuel would consider this matter resolved.

    • Initial Complaint

      Date:03/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against FanDuel due to their unjust withholding of my funds and their failure to respond to my repeated attempts to resolve the issue.On 2/27/2025, I attempted to withdraw $3,570.28 from my FanDuel account. However, despite meeting all the necessary requirements, FanDuel has failed to process my withdrawal and suspended my account. I have reached out multiple times via email to submit the necessary documents to unlock my account and inquire about the status of my funds, but I have received no response.This lack of communication and failure to provide access to my rightful winnings is unacceptable. I request that FanDuel promptly release my funds and provide an explanation for the delay. If this issue is not resolved in a timely manner, I will be forced to explore further action.I expect a resolution as soon as possible.

      Business Response

      Date: 03/11/2025

      To Whom It May Concern,
      We write in response to *** ****** ******* recent consumer complaint regarding Refund Or Exchange Issues (ID #*********.

      On 02/28/2025, *** ******* FanDuel account was suspended by the Accounts Security Team for suspected Identity Theft. Due to the nature of the suspension on his account, *** ****** was asked to upload verification documents in order to verify his identity and start the account review process. *** ****** was escalated to a member of the Accounts Security team for further review and provided his verification documents that same day.

      The next day, our Team followed up with *** ****** notifying him that he did not submit all the required documents and was missing his ID. Once provided, *** ****** was asked to provide additional clarity on the discrepancy of why his verified mailing address is in **, but his betting activity is taking place in **. *** ****** acknowledged this was him and his account was cleared of any potential fraud concerns.

      However, while his account was suspended and undergoing review to ensure, *** ******* made the following concerning comments to our staff, which signaled that he was not gambling responsibly:
      "I need that money to pay upcoming expenses and you cannot hold it from me."

      Due to the above comments made by *** ******* his account was escalated to the ***************************** for further review, where he was asked to provide further clarity on the statements he made. 

      Given the severity of his comments, *** ****** was given a 6-month suspension. He was notified his account will remain suspended until 09/11/2025. After this date, he is eligible for reactivation and will be required to undergo another FanDuel Account Review before we consider reinstatement. He can initiate this process by reaching out to our **************** team and creating a Support ticket for reactivation consideration.

      FanDuel considers this matter resolved. 

    • Initial Complaint

      Date:03/06/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account randomly got suspended. Dont know why contacted customer support on the app and also submitted all necessary documentation such as my photo id front/back and selfie. Can someone get back to me please as I have funds on my fanduel account.

      Business Response

      Date: 03/11/2025

      To Whom This May Concern,

      We write in response to *** ******* recent consumer complaint regarding ***************** Issues
      ID #********.

      FanDuel monitors all accounts for inconsistent activity and as a result, on 03/05/2025, FanDuel had temporarily restricted *** ******* account due to some inconsistencies flagged by our system.

      After review, FanDuel requested payment clarification from *** ****** due to concerns he may have been using a payment method that was inconsistent to his account information, which is a violation of our terms and conditions.

      As a result, our Accounts team has been working with *** ****** and on 03/07/2025 his account was successfully reactivated. 

      As all information has been relayed to *** ****** and his account has since been reactivated, FanDuel considers this matter resolved.

      Customer Answer

      Date: 03/14/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******** ******



       

    • Initial Complaint

      Date:03/05/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had won about 1300 off of fandule a few days ago the day after winning I try to log in and my account was suspended due to auspices activity, I know I haves won a good amount of money in a while and I think thats what they are calling suspicious. it took about 2 days to finally get in contact with them they asked for a selfie and my id which I provided then they asked me for all my card I have used on that account which I also provided then they asked for another selfie and more documentation which I also provided now they are questioning me about my email address which has noting to do with anything but I still answered their question. Now they aren't responding ay all it seems like they are trying to find every problem to not let me back in my account to withdraw my money which is all I want I will never be using fandule again after this experience.

      Business Response

      Date: 03/06/2025

      To Whom It May Concern,

      We write in response to ******************* recent consumer complaint regarding Advertising Issues  (ID #*********. 

      *** *****s FanDuel account was suspended for security concerns regarding inconsistent activity.

      *** ***** contacted FanDuels **************** team regarding the suspension, which was escalated to the Accounts Security Team for further assistance. Due to the nature of the suspension, *** ***** was required to supply a series of verification documents to verify her identity.

      At our request, *** ***** provided us with the requested documentation on 03/04/25. After a careful review of the given material it was found the material provided was sufficient, however, the activity that occurred on the account was in violation of FanDuels terms and conditions and we would be electing to permanently suspend the FanDuel account due to these violations.

      As a result, *** *****s account was permanently suspended and was notified of such in a follow-up email. Additionally, a refund of the remaining balance was issued back to the deposit method used on the account. ******************** would consider this matter resolved.

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cant access my FanDuel account they locked me out wont accept new password 300$ in account need to speak to IT support to get my account restored so I can continue to bet FanDuel through my phone

      Business Response

      Date: 03/11/2025

      To Whom It May Concern,

      We write in response to *** ******** recent consumer complaint regarding Service Issues (ID #*********.

      *** ******** account is not suspended. In order to log in though he will need to set up multi-factor authentication on his account. 

      On 3/09 and 3/10 we did inform *** ******* of this via email. Additionally, we did offer to withdraw the funds on his account for him. Unfortunately we have not heard back. 

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i hit a jackpot i have the screen shots toprove it i looked on there game rules and there was no explanation of any jackpot or how u win the jackpot.. so i brought it to there attention that i have 3 symbols with jackpot on it. her first rebutle was at what times and what game. i told her the game and time. she then stated (her names ********) she then stated that i didnt play a game at the time i gave . which is a lie i have the screenshot and i made sure my clock is correct on my phone. she said the last game i played was at 743 which tells me there slimeballs and have there clocks set 3min behind the realtime so they can easily lie about exacttimes... so i filed a complaint with the ***. so i went back on the fanduel app to see if they would honor the jackpot.. and the a lady name ***** i got to speak to where she told me she knew about the conversations and had records she viewed them and said she would transfer me to a specialist.. i then spoke with him and his conclusion was i must have six jackpot symbols to win the jackpot which is a lie first and formost none of the games do u need 6 jackpot signs on any casino app its three on every game on every app... i literally looked through *************************************************************************************** 2 detailing the pay table this game had 12 .. not one page did it say anything about a jackpot. so im attatching the screenshots of the jackpot and i ask that u have them honor the win. i lost my money that i bet i honor that and dont ask for that back i want them to honor my win. this incident happend today on march 5 2025 at 7:46am

      Business Response

      Date: 03/11/2025

      To Whom It May Concern,
      We write in response to ****************** recent consumer complaint regarding Repair Issues (ID #*********.

      Upon receipt of *** ******** BBB Complaint, we escalated this to Casino Specialist for additional review and to dispute the settlement.

      We investigated the Casino Round that took place on March 5, 2025, at 7:46 AM and have confirmed that the result of this round was settled and paid out correctly. *** ******* is not owed any additional compensation at this time. 

      In order to win the jackpot for this round, the entire top row would have needed to be Jackpot, not just 4. This aligns with the screenshot of the round *** ******* provided, and is confirmed to be a losing wager.

      FanDuel considers the matter resolved, and we ask that she reaches out to FanDuel Customer Support for any further assistance.

    FanDuel Inc. is NOT a BBB Accredited Business.

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