Complaints

This profile includes complaints for FanDuel Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FanDuel Inc.

  19 Union Square West New York, NY 10003-3304

• 

  TVG Network

  6701 Center Dr W STE 160 Los Angeles, CA 90045-1558

• 

  Fanduel Sportsbook at The Greenbrier

  101 Main St W White Sulphur Springs, WV 24986-5063

• 

  FanDuel Sportsbook - Louisiana

  5050 Williams Blvd. Kenner, LA 70065

• 

  TVG Network

  6701 Center Dr W STE 160 Los Angeles, CA 90045-1558

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4 months ago my FanDuel account was suspended. I was told to submit documents so my information can be verified which I have . I had 5 to 10$ dollars in my account at the time of the suspension . Once I submitted all documents . I havent received an email from anyone untill 3 weeks laters stating my account is permanent banned . When I sent everything I was told to . My id , my debit card I used to deposit funds and a paper with the day date . I would like to have my account reopened. Expeditiously

  Business Response

  Date: 03/08/2025

  To Whom It May Concern,
  
  We write in response to ******** ****** recent consumer complaint regarding Repair Issues (ID # *********.
  
  *** ****** FanDuel account was initially suspended on 10-26-2023 for security concerns regarding inconsistent activity.
  
  At that time, *** ***** contacted FanDuels **************** team via chat regarding the suspension. He was escalated to the Accounts Security Team for further assistance. Due to the nature of the suspension, *** ***** was required to supply a series of verification documents to verify both his identity and previous activity.
  
  *** ***** subsequently provided the verification documents requested.
  
  After a thorough review of the information submitted by *** ***** along with a review of his FanDuel account, we found that his account was linked to multiple FanDuel account via device. This would indicate that *** ***** accessed his FanDuel account from a device that has been used to access other accounts.
  
  *** ***** informed us that he accidently signed into his FanDuel account on his sisters phone and was not aware that there were other accounts linked to that device.
  
  Our Accounts security team thanked *** ***** for the explanation and informed him that we also found two cards used to deposit on his account that were not in his name. We then requested the verification documents of the individuals who were depositing onto *** ******* account.
  
  *** ***** replied and informed us that those cards belonged to his siblings and his mother. He then stated he could not provide the verification documents requested.
  
  The Accounts Security team replied and informed *** ***** that we could not proceed with the account review without these documents to which he replied, then the account can remain closed, on November 21, 2023.
  
  As *** ***** no longer wished to participate with our review, the account remained suspended.
  
  On May 2, 2024, *** ***** contacted FanDuel customer support to request access to his account and expressed his eagerness to have the account re-opened.
  
  He was escalated to the Accounts Security Team for further assistance. Due to the nature of the suspension, *** ***** was required to supply a series of verification documents again to verify both his identity and previous activity.
  
  After a thorough review of the information submitted by *** ***** along with a review of his FanDuel account, we informed *** ***** that his account was flagged because it has been linked to over 10 other FanDuel accounts via device sharing. This means that his account was accessed from a device that has been used to access other FanDuel accounts as well.
  
  *** ***** replied and stated, I had made a terrible mistake signing in to an account on a phone that doesnt belong to me, and I didnt know that the phone was once used on FanDuel.
  
  The Accounts Security team then asked *** ***** to provide verification documents for the two cards used to deposit on his account that belonged to his family members, which he promptly provided.
  
  After a thorough review, the decision was made to permanently close *** ****** FanDuel account for violating our Terms & Conditions.
  
  Per our Terms & Conditions, users can not co-own/share an account or share payment methods to fund an account. This includes family members, partners, and spouses. Payment methods used to fund an account need to be in the account holders name and cannot be used on another FanDuel account.
  
  Additionally, FanDuel customers cannot share a device to place ****** or have someone else place ****** for them. Each device can only be linked to one FanDuel Account.
  
  *** ***** was notified of our decision to permanently close his account on May 6, 2024, at 11:16am. This decision is final and will not be overturned.
  
  Additionally, the account closure was in accordance with FanDuel Terms & Conditions. Weve provided the relevant Terms below:
  
  Part A Section 8 - Suspension or termination

  8.24: Without restricting our ability to rely on other remedies that may be available to us, we may suspend or terminate your Account and/or cancel any Bets placed by you at our absolute discretion if:

  8.24.1: We suspect that you:
        ********: Are engaging in illegal or fraudulent activity while using our Services;
        ********: Are breaching any term of these Terms, including the House Rules;

  8. 27: Following termination or suspension of your Account, we may, in the normal course of business, return any funds in your account. Please contact contact us to request any funds held in suspended or closed accounts along with applicable tax forms and transactional records associated with the accounts. However, we reserve the right to withhold the funds in your Account from you pending the determination of any investigation (including any relevant external investigation) where:
  8.27.1: We suspect you have acted in breach of these Terms or any other agreement relevant to your activities on our site, including where we suspect the Account has been linked with fraudulent or suspicious betting activity (explained in Section 9); and/or

  Part A Section 7 Deposits & Withdrawals

  7.1.1: All money that you deposit in your Account originates from a payment source of which you are the legal owner;
  7.1.4: You accept that all transactions may be checked for the detection of money laundering or fraud and that any transactions made by you which BIU deems suspicious may be reported to the appropriate authorities.
  
  Part A Section 5 - Opening an Account

  5.1: In consideration of our accepting your application to establish an Account, you represent (and acknowledge that we may rely on these representations) as follows:
  5.1.1: You have read and agree to abide by all of these Terms;
  5.1.5: You will not allow any other person to access or use your account with ********************;
  5.3: One (1) Account is permitted per customer.

  Part A Section 2 - These Terms & Conditions and Your Relationship with FanDuel Sportsbook

  2.3: By accessing, using or otherwise participating on the Services, you accept and agree to be legally bound by these Terms, whether or not you sign-up as a member of the Services. If you do not agree to accept and be bound by the Terms, please discontinue your use of the Services and the Website and Betting Apps. It is important that you review these Terms regularly. We may impose limits on certain features, activities, offers, promotions or services and may restrict, suspend, terminate your access to the Services or your ability to participate in activities, offers, promotions or Services, in whole or in part, at any time and for any or no reason, with or without prior notice and without liability.
  
  *** ****** FanDuel account has been permanently closed for violating several FanDuel Terms & Conditions, with that decision being Final. There are no funds owed to *** ***** as his account balance is zero. He has been notified of the permanently account closure via email, therefore, FanDuel would consider this matter resolved.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a wager on the app and Im extremely careful with whats on my ******. I hit the enter button and everything was fine but as I was making another wager, one of my picks lines changed. I took notice to this and removed that pick from my slip. After making several slips I went to review only to discover my very first slip had changed from what I entered and after it was already accepted. The site has a prompt message whenever a line changes after pressing enter which this never happened and I was confident that my picks were honest and legal. Fan duel literally changed my picks after the wager was already accepted which Im sure is illegal. I contacted support before any picks on that ticket was went live and requested a refund. I was told that would happen but they tried giving me a bonus bet which is not a refund. With a bonus bet you dont get the original wager back with your winnings.

  Business Response

  Date: 03/11/2025

  To Whom It May Concern,
  We write in response to *** ******* ******* recent consumer complaint regarding Repair Issues (ID #*********.
  
  On 3/6/25, upon receipt of *** ******* BBB complaint, we reached out to *** ****** via email to request additional information to help us locate the exact betslip he was having trouble with. 
  
  On 3/9/25, we once again followed up with *** ******* reiterating that we are in receipt of her BBB complaint and need the betslip ID or any other information, so we can further investigate and research the wager in our system. We did not receive a response.
  
  As of 3/11/25, we have not received a response, and the case was closed due to a lack of update.
  
  When placing a wager depending on what *** ****** has in his FanDuel settings for the Always accept odds movement toggle, the wager may or may not go through as odds continue to change due to a variety of factors. We suggest *** ****** goes to his account settings and double check that this toggle is on or off depending on if hed like the wager to go through if the odds change, or if hed like for additional confirmation for the wager to be placed.
  
  Since odds are constantly changing and lines are constantly moving depending on factors such as current events, gameplay, and performance, it is possible that *** ****** had this toggle turned on, and his wager went through and was accepted by the traders.
  
  Once a wager has been placed, it is active, and is a live bet, and we cannot cancel or take it back. The system has no way to edit/change the selection once the wager is placed and confirmed by the user, so we cannot refund or void that settled wager. We ask that you be extremely careful when you place ******* as when you are compiling the bet slip, and you submit the request, you will receive confirmation the bet has gone through.
  
  FanDuel considers the matter resolved, and we ask that he reaches out to FanDuel Customer Support for any further assistance. 

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited with a joint bank account. Gave customer support over live chat the heads up. Received an account suspension notice a day later (Feb 21). Sent all the info they requested over email (letter from bank saying it was joint, license, selfies, etc.).Heard no update for over a week, so left a follow-up email. Received a message saying that the case was "closed and cannot be reopened." FanDuel will not allow me to contact anyone via live chat.Would appreciate a reactivation of my account, or at the very least, returning of the balance of my account (****** to the joint bank account used to deposit.(account email address: ****************************

  Business Response

  Date: 03/07/2025

  To Whom It May Concern,
  
  We write in response to ***************** recent consumer complaint regarding Refund Or Exchange Issues (ID #*********. 
  
  On 02-20-2025, *** ****** FanDuel account was suspended for security concerns regarding inconsistent activity.
  
  *** ***** contacted FanDuels **************** team regarding the suspension, which was escalated to the Accounts Security Team for further assistance. Due to the nature of the suspension, *** ***** was required to supply a series of verification documents to verify his identity along with the recent deposit methods that were used.
  
  At our request, *** ***** provided us with the requested documentation on 03/05/2025. After a careful review of the given material it was found the material provided was sufficient, and we could reactivate *** ****** FanDuel account with a warning regarding the activity found on the account. 
  
  As a result, *** ****** account was reactivated and was notified of such in a follow-up email. Additionally, was provided with information on the suspension and given a warning regarding the activity. FanDuel would consider this matter resolved.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using fanduel as my gambling platform. About 3 days ago they told me that the device I usually use has been blocked and I need to use a different one. Thus, I called my cousin and asked did he have an old phone he wasnt using. He gave it to me and I had been using it for the last 2 days, but this morning all of a sudden customer service is telling me that my ********************** is being closed permanently due to device sharing. I had no idea that my cousin used fanduel on that device because when he gave it to me all the apps were deleted! It was working just fine until I won and tried to withdraw and now all of this nonsense is happening even after I uploaded my identification multiple times in the past

  Business Response

  Date: 03/04/2025

  To Whom It May Concern, 
  
  We write in response to *** ********* recent consumer complaint regarding Service Issues (ID #*********.
  
  On 03/03, *** ********* FanDuel account was suspended as we identified activity that required further review. 
  
  After review, *** ********* account was permanently closed. The funds on his account were refunded back to his card most recently used to deposit. *** ******** was informed of this via email. 
  
  FanDuel would consider this matter resolved. 

• Initial Complaint

  Date:03/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was waiting for my withdraw from FanDuel and they weren't sending it so I asked them on ******* if they were stealing and they closed my account to be vindictive and won't give me the funds inu account. They're holding them hostage because they didn't like what I said. They're thieves and they should be charged

  Business Response

  Date: 03/03/2025

  To Whom It May Concern, 
  
  We write in response to **** ******** recent consumer complaint regarding Billing or Collection Issues (ID #*********.
  
  On 3/02, **** ******* contacted FanDuel via ******* regarding her pending withdrawal. Our support team did inform **** ******* of the expected timeframe we ask be allowed for withdrawals to process. 
  
  **** ******* replied using language that's against our terms and conditions and gave us concerns from a responsible gaming perspective. Due to those comments, **** ******** account was permanently closed. 
  
  **** ******** withdrawal was not affected and it has since processed to the card she withdrew it to. Additionally, we have refunded the $7.22 that remained on her account back to the original deposit method. This will process in up to 3-5 business days. 
  
  **** ******* was informed of this via email on 3/02. 
  
  FanDuel would consider this matter resolved. 

• Initial Complaint

  Date:03/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  unathorized withdrawal of funds from bank account occuring on 2/14/25 $200 2/15/25 $700 2/20/25 $350 2/21/25 $350 2/22/25 $150 2/27/25 $275

  Business Response

  Date: 03/09/2025

  To Whom It May Concern,
  
  We write in response to *** ***** ***** recent consumer complaint regarding Billing or Collection Issues (ID #*********.
  
  On 3/2/25, in response to *** ****** BBB complaint, we reached out via email to request additional information to ensure her FanDuel account was not compromised. She was asked to provide information to verify her account and clarify whether she did not have a FanDuel account and believed only her payment method was compromised.
  
  *** ***** responded to our email on 3/3/25 requesting phone support and did not provide the requested information for us to locate her FanDuel account or the unauthorized charges. On 3/5/25, we once again followed up, reiterating that we are in receipt of her BBB complaint and do not offer phone support. We asked her to provide payment information such as the last four digits of the card used, the type of card, the card expiration date, amount of charge and date so we can further investigate and research the payment in our system. We did not receive a response.
  
  On 3/6/25, we reached out for a third and final time, informing *** **** that we would need the requested information in order to proceed with locating her account and the charges. As of 3/9/25, we have not received a response, and the case was closed due to a lack of update.
  
  We ask that *** **** create a new ticket with FanDuel Customer Support should she require further assistance and provide more clarity regarding the unauthorized charges so that a member of the Accounts Team may review and assist with any fraudulent charges.

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FanDuel casino/sportsbook for Pa have been operating with very shady business tactic and dont all the common customer to file an actual written complaint. Ive been asking for a supervisor to contact me for months and all I ever get is the promise that one will contact me via email, but it never actually happens. They have been discriminating against me for a long time now. Ive spent more money n have wagered more money than most people I know but yet they r getting more promos n better promos than I. I recently expressed this to *********** suspended my account then lied n said I asked for self exclusion Which was a lie. Ive been telling them that this is a lie but since u can never speak with management then and they tell u they will contact u via email its like they operate with immunity n do as they wish. Which is not right! I tried to b nice Ive tried to demand a supervisor but there is no way to actually contact somebody that can help Im jus having to deal with this discrimination because I spoke up n told them what they r doing isnt right n etc. before I spoke up n before this issue I use to receive way better promos for example on Friday happy hour I would receive 25 spins at $2 a piece now in receiving 10 spins at .20 cent. Prior to me asking for supervisor I would receive 25 spins when I hit the cherrys on the reward machine now when I hit I get 2. When I would get the 7s I would get $7 now I get .50 its not right that there isnt a way to file complaints with **************** not right or legal that they can control the outcome of ur gaming. I cant believe. Im being discriminated against because I spoke up. They shouldnt b able to do this without facing some type of consequences they need to b looked into alittle deeper n I there will be much more of this behavior found in positive

  Business Response

  Date: 03/06/2025

  To Whom It May Concern,
  
  We write in response to *** ****** ******** recent consumer complaint regarding Repair Issues (ID #*********.
  
  On 3/2/25, FanDuel contacted *** ******** via email regarding her Casino Integrity concerns in an effort to find a resolution. She was provided with information on how to locate a casino game's average Return to Player (RTP) statistics. Additionally, if there was a specific round or session she wished to dispute, we requested further details, including the round number, stake, error message, time, date, and name of the game.

  *** ******** did not provide the requested information and instead expressed concerns that she was being discriminated against. That same day, we followed up again to address her concerns regarding her prior suspensions on FanDuel, her previous gameplay experiences, and to reiterate our request for the necessary details to investigate the settlement of the round(s) in question. A third follow-up was sent on 3/5/25, emphasizing that without her cooperation, we would be unable to proceed with an investigation into her casino inquiry.
  
  During this time, *** ******** was communicating via email under the name "****** ******," which did not match the name associated with her FanDuel account. As a result, she was asked to provide verification documents to conduct a formal account review and address any potential fraud concerns. *** ******** refused to comply and instead continued to claim harassment. A final follow-up was sent on 3/6/25, once again requesting the required verification documents.
  
  Upon reviewing her account for fraud concerns, we discovered that it had been linked to over 108 devices and was excessively connected to other FanDuel users through device sharing. Due to *** ********* lack of response and cooperation, we proceeded with the account review and determined that her FanDuel account was ineligible for reinstatement. As a result, her account has been permanently closed. She was notified of this decision via email, and FanDuel considers the matter resolved.

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 25, 2025, I attempted to withdraw $7,292 from my FanDuel account, which included my $3,000 initial deposit and $4,292 in winnings. While FanDuel returned my deposit, they suspended my account and withheld my winnings without providing any clear justification. According to their advertised policies, FanDuel guarantees fair access to withdrawals as long as users comply with their terms and conditions, which I have fully adhered to. After thoroughly reviewing their policies, I have found no violations on my part that would justify this suspension or the withholding of funds. Over the past month, I have repeatedly contacted FanDuel, promptly responding to all their requests and offering any necessary documentation to verify my account. However, they have failed to provide any meaningful updates or resolution, instead continuously delaying the process, which appears to be an attempt to avoid paying my rightful winnings. Their failure to uphold their advertised claims of a transparent and fair gaming platform raises serious concerns about their business practices. I am seeking the immediate release of my $4,292 in winnings and for my account suspension to be lifted so I can regain full access. FanDuels handling of this matter has been highly unprofessional.

  Business Response

  Date: 03/05/2025

  To Whom It May Concern,
  
  We write in response to ******************** recent consumer complaint regarding Billing or Collection Issues (ID #*********.
  
  On 01/25/25, *** ********** FanDuel account was suspended by the Account's Security Terms for suspicious wagering. *** ********* reached out to FanDuel Customer Support and due to the account suspension needed to undergo a formal account review by the Accounts Team. Due to the nature of the suspension on his account, *** ********* was asked to upload verification documents in order to verify his identity and start the account review process. *** ********* provided the needed documents and his case was escalated to a member of the Accounts Security team for further review. 
  
  On 02/01/25, a member of the Accounts Security Team requested additional clarity on *** ********** betting history. Once the requested clarity was submitted, *** ********* was asked to submit proof of payments for his ****** deposits. Once verified and cleared from any Deposit Fraud concerns, *** ********** FanDuel account was reinstated on 3/4/25.
  
  While his account was suspended and under review, *** ********* contacted FanDuel employees using their personal contact information. Harassment of our employees is not permitted, and any further violations will result in the permanent closure of his account. *** ********* will need to adhere to the proper customer support avenues moving forward.
  
  FanDuel considers this matter resolved. 

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won a nice bet on Fanduel on the 10th-11th and tried to withdraw for the first time in over a year since all I did was lose. When I withdrew $8000, they suspended me and wanted verification details. I happily sent that over but they gave no response after that and it has been around 4 months since then. I email them maybe 3-4 times a month but they give me an automated response saying they forwarded it to the department and they have nothing further for me. At this point, I want my money regardless of account status as they are just giving me a hard time.

  Business Response

  Date: 03/06/2025

  To Whom It May Concern,
  
  We write in response to *** ****** recent consumer complaint regarding Refund Or Exchange Issues (ID # *********.
  
  FanDuel monitors all accounts for inconsistent activity and as a result, on 11/19/2024 FanDuel temporarily suspended his account due to some inconsistencies flagged by our system.
  
  At this time, the situation is under review as there is a balance on *** ****** account
  
  As this information has been relayed to *** ***** and the review is still ongoing, FanDuel considers this matter resolved.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 27, 2025 my account was disabled when I contacted TVs someone responded back that I owed $200. I have been in touch with this person going back and forth via email to see how I owe $200. They explained that it was from a charge I made on 4/17/2024 on a fan duel account. Funny thing is my fan duel account was suspended in November 2023. I asked for a supervisor to call me, ******* wont respond back to that email. I asked when did this chargeback happen and his response was I went into my account on 4/17/2024 then got locked out. Which how could I make a deposit if I was locked out? Below are the initial deposits I made into my fan duel account in NOVEMBER 6, 2023. I have not made any since then, I also told him to do a three way call with me and my bank but he wont respond back. I need someone to reach out to me for this error on your system.

  Business Response

  Date: 02/28/2025

  To Whom It May Concern,
  
  
  We are writing in response to ********** ******* recent consumer complaint regarding Service Issues (ID #*********.
  
  
  The consumer acknowledged the $200 disputed charge he initiated, via email on 2/26 and explained that it was settled with his bank. However, we can confirm that this amount is still owed to FanDuel. Reactivation will not proceed until the balance is paid in full.
  
  
  FanDuel considers this matter pending.

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [i never acknowledged that I initiated a chargeback for $200 which I am being told was done in April 2024. I acknowledged chargebacks for November 6th 2023 which was my mistake and ever since then my account has been locked with FanDuel. Everyone keeps sending me screenshots of this $200 which I have attached but no where does it state my name, address or anything.  If this is something I owe why didnt anyone reach out to me regarding this? Its been almost a year and I have been using your services for a year until I asked if I was able to deposit via credit card. The *** said yes if I send in photos of myself holding the card, which I have attached, then a week later all my accounts were locked. If I owed you guys money wouldnt you have asked for it in April 2024? And not wait till I asked a question February 2025 for this to come up. It seems pretty strange to me. Ive asked multiple ***s to email me documents on the chargeback which have been ignored, I asked for them to be mailed to be ignored, Ive also asked for ***s to join me on the phone with my bank so they can explain the chargebacks in November ************************* So Ill ask whoever this is to call me to do a three way call? To email me/ mail me supporting documentation on this $200 charge. Something that shows my name on it that I can show my bank, not the attached screenshot which doesnt have anything related to me. Also I have attached an email in April 2024 that a ***resentative acknowledging that all my disputes were dropped but my account was still locked.]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********** *******
  
  
  
  
   
  

  Business Response

  Date: 05/06/2025

  To Whom It May Concern,
  
  We are writing in response to ********** ******* recent consumer complaint regarding Service Issues (ID #*********.
  
  
  The customers account was settled and reactivated on April 8th, and they have been actively using their FanDuel account since then.
  
  
  FanDuel considers this matter resolved and now closed.