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Business Profile

Online Gaming

FanDuel Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for FanDuel Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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FanDuel Inc. has 6 locations, listed below.

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    Customer Complaints Summary

    • 2,503 total complaints in the last 3 years.
    • 647 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was unjustly suspended on my birthday in March it was reinstated and suspended again, They refuse to admit fault. The reps are deliberately targeting me and trying to provoke a reaction. They are trying to defame my character and they are using unethical bullying tactics on me.

      Business Response

      Date: 06/02/2025

      To Whom It May Concern,

      We write in response to *** ****** recent consumer complaint regarding Service Issues (ID #*********.

      On 5/27, *** ****** account was suspended due to comments made which gave us concerns from a responsible gaming perspective. We did reactivate *** ****** account on 5/27 and asked questions regarding his comfortability with his FanDuel play. 

      On 5/29, we did suspend *** ****** account again as these questions were not answered. In review of all of the contact *** ***** has had regarding his account our team did find it best that we permanently close his account. *** ***** was notified of this via email on 5/30. 

      FanDuel would consider this matter resolved. 
    • Initial Complaint

      Date:05/27/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The fanduel app makes it unnecessarily difficult to unsubscribe from their streaming service.

      Business Response

      Date: 05/27/2025

      To Whom It May Concern,

      We write in response to *************** recent consumer complaint regarding Advertising Issues (ID #*********.

      It appears that *** ***** is inquiring about his FanDuel Sports Network streaming service subscription, which is a separate entity separate from FanDuel Sportsbook/Casino/TVG/Racing. 

      We would suggest *** ****** take a picture of his charges and consult with FanDuel Sports Network directly regarding his original inquiry, and contact FanDuel Sports Network for any questions or concerns regarding his account billing regarding his subscription.

      You can find the Customer Support information for ******************** Sports Network at ********************************************************************************************

      FanDuel SportsBook/Casino/Fantasy/Racing does not charge any fees or subscriptions to use our services, and we do not manage FanDuel Sports Network Subscriptions as much as we wish we could assist further.

    • Initial Complaint

      Date:05/24/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im visiting ******** for memorial day weekend. I decided to place bets with the company (fanduel). After a few hours of most of my games WINNING, Fanduel asked me to confirm my identity. I followed prompts and successfully did so. Alter less than an hour, I was notified that my account would be closed without explanation for no apparent reason. Id like my account back, along with any winnings/funds that were accumulated before and after my account closure.

      Business Response

      Date: 06/08/2025

      To Whom It May Concern,

      We write in response to *** ******* recent consumer complaint regarding Billing or Collection Issues (ID # *********.

      FanDuel monitors all accounts for inconsistent activity and as a result, on 5/24/25, FanDuel temporarily suspended *** ******* account due to some inconsistencies flagged by our system.

      Shortly after suspension, our team made first contact with *** ****** after he complied in sending requested information we needed to verify.

      Our team reviewed the documents and based on a routine compliance review, and consistent with account terms and conditions, it was determined that FanDuel would be closing the account.

      A secondary follow up review was conducted and the decision to keep the account closed was overturned and as of 5/27/25, the account has since been reactivated with an explanation to *** ***************** the account has been reactivated and *** ****** has continued his play, FanDuel considers this matter resolved.
    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently signed up for fanduel casino. Im an avid online gambler. After signing up i noticed that there was a refer a friend program. I referred 2 people to sign up. When the signed up the referral bonus didnt work for some reason. They are saying my friends did not do it right but they did do it right and it didnt work. Both referrals DID NOT work. Each referral was worth 100$. I then wrote fanduel customer service multiple times. They in the end told me no. I was disappointed but accepted it. I then tried to log in and learned my account was suspended, without any warning, for no reason at all. All because i complained about not getting my bonuses! I had a withdrawal of 80$ processing to be deposited in my bank totally seperate winnings from bonuses, and this deposit was cancelled due to the account suspension. I feel thr company should gave to award there promotions. They need to give me my 80$ i won fair and square in their app. Please help!

      Business Response

      Date: 05/20/2025

      To Whom this may concern,

      We write in response to *** ********* recent consumer complaint regarding Service Issues (ID #*********.

      On 5/19/25 *** ******* reached out to FanDuel Customer Support regarding the Refer-a-Friend promotion. During the correspondence, comments were made by *** ******* which raised Responsible Gaming concerns with our team, this resulted in a account suspension pending a review.

      As a result, *** ******* underwent a review by our Accounts team and on 5/20/25 was provided a warning and her account was reopened. We also reviewed her eligibility for the Refer-a-Friend promotion, informed her of the requirements, and provided a one time credit to her account.

      As all information has been relayed to *** ******** FanDuel considers this matter resolved.

      Customer Answer

      Date: 05/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* *******



       

    • Initial Complaint

      Date:05/19/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i was suspended and account was closed when i was fairly betting .. i try withdraw 1800 and i never received it

      Business Response

      Date: 05/20/2025

      To Whom This May Concern,

      We are writing in response to *** ******* ******** complaint regarding his billing issues (ID *********.

      On February 28, 2025, *** ******* ******* FanDuel account was suspended due to security concerns related to inconsistent activity. Following this suspension, he contacted FanDuels **************** team for assistance, and the matter was escalated to our Accounts Security Team.

      Due to the nature of his suspension, *** ****** was required to provide a series of verification documents to confirm his identity. He complied with our request and submitted the necessary documentation. Upon review, our security team asked additional questions, which *** ******* also cooperated with.

      After thorough investigation, it was determined that *** ****** had violated FanDuel's terms of use. Consequently, we then processed a refund of the account balance back to the last method of payment used by him. Additionally, we can confirm that the $1,800 in question has been fully completed on our end as of February 28, 2025, at 7 PM EST.

      As a result, *** ******* account was permanently suspended on March 11, 2025, and he was notified via follow-up email regarding this decision. As such, FanDuel considers this matter resolved.

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On many occasions fan duel seams to do what ever it want who monitors them if a game is going to hit or jackpot they just have the option to turn it off that is fraud they keep track of every move I have pictures of the game that should have payed out they just want me to keep handing them money weighs and measure's monitor the gas pumps who tracks Thease casinos

      Business Response

      Date: 05/25/2025

      To Whom It May Concern,

      We write in response to *** ******* ***** recent consumer complaint regarding Service Issues (ID #*********.

      On 5/19, upon receipt of *** ***** BBB Complaint, our team provided the information provided in his complaint as well as the screenshot images provided to our Casino Team for additional review to confirm the rounds settlement.

      After additional review, our team was unable to locate the specific round in question, as *** **** does have substantial Casino Gameplay on his account. That same day, we reached out to *** ***** requesting that he provides us the following:

      -What is the time and date you've experienced the issue? When did the Round occur?
      -What the issue is? Are you receiving an error message?
      -Details of the Game: Was this for a Live Dealer or Automated Game? What is the Name of Game?
      -What was the Amount / Total Stake amount? 

      On 5/21, *** **** responded to our prior email, refusing to provide the needed information. We followed up that same day, and although we can certainly understand any frustrations, reiterated that we would need to know the approximate time and date of the issue, if not exact. *** **** responded once again, refusing to comply and stating we already had the information- which was not outlined in his BBB Complaint. We followed up once again that same day, advising that we were unable to locate the specific round based on the screenshot that was provided, and reiterated that we require more details to locate and investigate the issue.

      On 5/22, we followed up a fourth and last time, once again asking *** **** to go into more detail regarding when/what time his issue occurred. He has been advised multiple times that without his cooperation we are unable to proceed with additional review, as we do not know when and what time he experienced the issue and cannot locate the pending session/round.

      We ask that *** **** complies to our emails in order for us to investigate the issue further. Unfortunately, without his cooperation, FanDuel considers the matter resolved. For any additional assistance, please create a new support ticket with FanDuel Customer Support.

    • Initial Complaint

      Date:05/18/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Online bet was not honored, Halftime bet placed and player didnt play, They kept my money

      Business Response

      Date: 05/21/2025

      To Whom It May Concern,
      We write in response to ************** recent consumer complaint regarding Refund Or Exchange Issues (ID #*********.

      *** ***** reached out in regard to the settlement of two of his ******. We reached out to *** ***** via email to confirm the betslip IDs of the exact ****** he was referring to and advised him the following:

      Betslip ****************** for a 3-legged parlay on the ******************* @ *******************;match was graded correctly as as a loss because of the leg involving ******* ******** To Score 20+ points. ******** only scored 12 points during this game, which is why this leg, and ultimately the entire parlay, was graded as a loss. He can view the Stats/Box Score here.

      Per our house rules, player props are voided only if the player is listed as inactive before the game or the game is not played. If the player is listed as active on the official lineup from the team, then the performance (good, bad, or cut short due to injury) is scored and graded for sports bets and fantasy. This applies to single bets and individual legs in a parlay, which is why this wager was graded correctly as a loss, as ******** did participate in the game and did score points, but did not meet the 20 point threshold.

      Betslip ***************** for ******* ******** to Score 10+ points in the 3rd Quarter was voided, as the player specifically did not play in the 3rd quarter. His $100 stake for this wager was returned to his FanDuel account on 2025-05-11 @ 10:11 p.m., and he initiated a deposit refund the next day at 5:52 AM, leaving a current account balance of $0.

      We've also provided *** ***** with our terms and conditions regarding the settlement of both of these markets- providing him with FanDuel's House Rules and Quarter Specific House Rules.

      Although we can certainly understand *** *****s frustrations, both of the above ****** were graded correctly as a loss and as a void respectfully. *** ***** expressed frustration with the settlements of both bets and intends to file a formal complaint so our Risk and Regulatory Team has been made aware, and we will be more than happy to cooperate further.

      FanDuel considers the matter resolved.

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Monthly i have been charged $20 for a subscription i do not have. I have contacted my back to remedy this and changed my card number as recommended but that did not stop the charges. I contacted fanduel sports network to which they confirmed i did not have an account and that they did not show a charge to my card. I sent screen shots of the charges from my account as well as all other information i had and they said there was nothing i could do unless i had the account email address. I have changed my card number multiple times hoping to stop the charges to no avail and to be told there was nothing the company can do to further stop the charges is beyond me. My only other option is to close my bank account.

      Business Response

      Date: 05/16/2025

      To Whom It May Concern,

      We write in response to ******************** recent consumer complaint regarding Service Issues (ID #*********. 

      FanDuel and FanDuel Sports Network (****) are run by two independent companies. *** ******** may need to contact **** support directly for further assistance for using the service. 
      For additional help from ****, users can visit **** Customer Support at ************************************************************************* they can live chat or submit a request.

      Users requesting assistance with the **** app can do one of the following:
      Visit **************************************************************************************************
      Send an email to ************************************************************************************************
      Follow and tweet ************************************

      As FanDuel Sportsbook/ Casino operates independently from FanDuel Sports Network, FanDuel Sportsbook and Casino would consider this matter resolved.
    • Initial Complaint

      Date:05/15/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I had a high cashout they made a maintenance error pop up to whddd I couldnt log in and cash out my money. FanDuel owes me.. then when they bet loses I lost everything.

      Business Response

      Date: 05/27/2025

      To Whom It May Concern,

      We write in response to *** ****** recent consumer complaint regarding Refund Or Exchange Issues (ID #*********.

      As mentioned in our Terms and Conditions, if Cash Out is available on your bet at one moment, it can be disabled or suspended at any time. Its not always guaranteed to be there. Cash Out is not available on every kind of bet and may not be available at certain parts of the game. Examples include pitching changes, injuries, or in between some plays. Cash Out can be temporarily suspended when this happens.

      *** ***** attempted to cash out and was unable to due to a maintenance error on our site. As mentioned, we do not always offer cash outs and we will not be honoring or refunding *** ****** cash-out request at this time.With this said, there were some inconsistencies that were found during our assistance of his issue. FanDuel monitors all accounts for inconsistent activity and as a result, on May 15, 2025, FanDuel temporarily suspended his account due to some inconsistencies flagged by our system. While the account is still under review and *** ***** is in contact with our team, we addressed his original issue regarding the Cash Out feature and FanDuel considers this matter resolved.
    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this complaint regarding the permanent closure of my FanDuel account without a fair and clear explanation. The reasoning given was refer a friend bonus abuse, but I was never provided specific evidence or examples of how I violated this policy. I have repeatedly asked for clarification and the opportunity to correct or explain the situation, but I have been met with repeated denials and vague responses.I also made it clear to FanDuels support team (specifically a representative named *******) that I struggle with medically diagnosed depression and that the harsh, dismissive handling of my case was having a serious negative impact on my mental health. Instead of showing empathy or providing support, they shut down communication and told me they would no longer respond to further questions.Despite agreeing to updated Terms and Conditions in 2025, FanDuel continues to reference only the original 2024 version when justifying the ban, which raises legal and procedural concerns. I believe this is a violation of transparency and customer care, and I feel I have not been treated with basic fairness.

      Business Response

      Date: 05/13/2025

      To Whom It May Concern,

      We write in response to ********************* recent consumer complaint regarding Service Issues (ID #*********.

      On 05-07-2025, *** ******* FanDuel account was suspended for terms of use violations stemming from Responsible Gaming concerns. His account was permanently closed, and he was in correspondence with a senior member of the Accounts Team via email on May 7th, 2025. Due to the sensitivity of the issue, we would suggest *** ****** refer back to his prior email communications regarding the details of his account suspension.

      Per our terms: FC reserves the right to suspend or terminate your Account at any time, either with or without cause, upon notice (we will use our reasonable efforts to give such notice to you either before or after suspending or terminating your Account). Following termination or suspension of your Account, we will, in the normal course of events, comply with any valid contractual obligations made in accordance with these Terms. You can find more information below:
      *****************************************************************

      Although we can certainly understand any frustrations *** ****** has with having his account closed, please note this decision is at the discretion of our Accounts Team in accordance with our commitment to Responsible Gaming. 

      Our stance on the matter remains unchanged. *** ******* FanDuel account will remain permanently closed and is not eligible for reactivation. FanDuel considers this matter resolved.

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