Business Profile

Online Gaming

FanDuel Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for FanDuel Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,503 total complaints in the last 3 years.
647 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau of ****************,I am writing to formally file a complaint against FanDuel Sportsbook regarding what I believe to be unethical and potentially illegal business practices concerning my account and withheld funds.I have been a user of ******************** for over a year without issue. However, on November 14, 2024, after winning approximately $22,000, my account was abruptly locked. I was asked to verify my identity and payment methods, including providing photo ID and verification for every debit card I have ever used on the platformeven those that were inactive or used for failed transactions.I promptly submitted all requested documentation and was told the issue would be resolved within 48 hours. Since then, over six months have passed without any resolution. I have sent over 100 emails and attempted to reach out via all available channels, including X (formerly *******), Reddit, live chat, and email. Initially, I received generic responses stating my account was under review. Now, I am being completely ********** of today, FanDuel continues to withhold both my winnings and my own deposited funds without providing a timeline, an update, or a fair explanation. This is not only unacceptable but appears to violate consumer protection laws.I respectfully request your assistance in resolving this matter. I am seeking the immediate release of my winnings and deposited funds and an official explanation from FanDuel for their actions.Thank you for your time and attention to this serious issue.
Business Response
Date: 05/14/2025
To Whom It May Concern,

We write in response to ********************** recent consumer complaint regarding Billing or Collection Issues (ID #*********.

*** ******s FanDuel account was suspended on 11/14/24, and is currently undergoing a routine compliance account review. Due to the pending investigation, we are unable to reactivate or release any funds, while this review is still ongoing.

As of today 5/14/25, we have no new updates. Although, we can certainly understand any frustrations with being unable to access his FanDuel account and his funds, FanDuel is thoroughly investigating *** ******* account and ensuring all activity meets our terms of use.

As soon as we have any updates, our Accounts Team will be providing that information directly to *** ****** via email.

For any additional assistance, please create a new support ticket with FanDuel Customer Support.
Initial Complaint
Date:05/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My FanDuel Ontario account was permanently banned after I sent one emotionally charged message while on a 5-day timeout a feature I used voluntarily as part of responsible gambling.The message expressed frustration and distress, and yes, it was strong but I never threatened anyone, harassed support, or broke any terms of service. I was having a rough moment, and I immediately tried to explain that I was just overwhelmed and wanted to play responsibly moving forward.Despite multiple emails where I took responsibility and asked for help or clarification, I was told the decision was final and could not be overturned with no meaningful explanation or chance for review.What makes this even more frustrating is that Ive since seen other BBB cases where users were banned under similar circumstances and were later offered account reviews or reinstatement. Im simply asking for the same ************** not looking for compensation or anything beyond a fair chance to prove I can use the platform responsibly, as I now do on other apps using deposit limits and timeouts.FanDuels platform was one of my favorites. Id like to resolve this respectfully and reasonably I just want to be heard.
Business Response
Date: 05/22/2025
To Whom It May Concern,

We write in response to *** ********* recent consumer complaint regarding Billing or Collection Issues (ID # *********.

On 5/13/25, *** ******** selected a timeout for 5 days, a Responsible Gaming tool feature that is offered. After selecting this, *** ******** would reach out via email to our Customer Support with very concerning comments from a responsible gaming perspective.

Here at FanDuel, we take responsible gaming very seriously and based on the comments made, we permanently closed the account. This has been relayed to *** ******** that this is the necessary course of action as we have an obligation to uphold the highest standards when it comes to responsible gaming to ensure all users are able to play in a healthy and safe manner.

With that said, we have relayed communication to *** ******** that this is final, and our stance will remain unchanged. As the account will remain closed and our stance remaining unchanged, FanDuel considers this matter resolved.
Initial Complaint
Date:05/10/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2024, I initially had a free 7 day Bally sports trial, which was cancelled right away. I continued to be charged every month despite multiple emails to the company requesting the **** be cancelled with no response. Bally became Fanduel and the payments continued. I have sent several emails and used their chat bot but have never received a response from the company. I do not have a username or password because I never created an account with them. My debit card has even changed in this time frame which stopped payments for a brief period. I do not even wish to reimbursed for a service I havent had for 2 years but continue to be charged for. I simply want the payments to stop.
Business Response
Date: 05/10/2025
To Whom It May Concern,

We are writing in response to ******* *** recent consumer complaint regarding Billing or Collection Issues (ID #*********.

FanDuel Sportsbook operates separately from "FanDuel Sports Network". As a sportsbook and online gambling platform, we do not have access to review concerns related to the "FanDuel Sports Network".

Get answers to questions about the FanDuel Sports Network through any of these methods:

Visit ************************************************************************************************** and Send an email to ****************************************************

FanDuel Sportsbook considers this matter closed.
Customer Answer
Date: 05/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I have already sent multiple emails to Fan Duel and have just now sent another one to the email provided in this response. If Fan Duel does not respond again, I will submit another complaint. Thank you for the follow up, much appreciated.

Sincerely,

******* ***
Initial Complaint
Date:05/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was suspended on April 29. It was right after a bet I had placed hit. The bet was ****** **** extra base hit at +1200. I put $214 on it. After the suspension, I reached out to customer service as directed by the message that tells you that your account is suspended. I was told they didnt know why nor had a time table for the review to take place. I asked customer service rep **** to speak to a manager on april 30 at 5:53pm. He just responded no and ended the chat. Obviously, having a large sum of money that I am told no one knows why I cannot access it is a huge red flag. I followed up with customer service around twice a day for 9 days. Today, may 9 I finally received an email. The email stated that me reaching out to customer service so much constituted unsafe gambling habits. I never once mentioned a need to ******, just a need for an update on my funds. I was also given the reason of several cancelled withdrawals as the original reason for suspension, which is weird after I hit a $2700 bet. Even more disturbing, I was told only $1300 was in the account. I have requested the bet history and why there is such a gap. ***** from the account team has been prompt and at least gave me a reason but at this point there is over $1500 missing from my account.
Customer Answer
Date: 05/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** *********
Initial Complaint
Date:05/09/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been using FanDuel for a couple months now and been liking it. Ive been betting a good amount and I won some and lost some. But the other day I noticed that there were two bets for the exact same thing at the exact same time which I did not place one of them. I talked to customer service and they said that theyll give me a OTC a one time credit for it and they did which is very generous. The next day there was a bet placed that I did not place as well. I talked to them. They said they cant do anything about it. I was frustrated whatever I got over it. The next day I get an email from them saying that my case has been reviewed as to it seems that my device submitted this bet. They also stated that your case has been escalated to our senior accounts team for a further review due to the false claim made now my account is suspended. I am locked out of it and cannot access anything anymore. I have current bets open that I dont know wil go through now causing me to lose even more money. I just want to get the money out of my account and transfer it back to my bank. Ive been trying to talk to people from customer service and they are no help. They tell me theres no one. I can speak to you and all I have to do is wait theres no timeline. It could be a long time . Theres a bunch of money in there and no one is telling me when my account will be unsuspended. I need to withdraw this money. I would like for FanDuel to ** suspend my account or tell me when they will un suspend my account so I can withdraw this money.
Business Response
Date: 05/10/2025
To Whom It May Concern,

We write in response to Summit Gillespies recent consumer complaint regarding ******** Services Issues (ID #*********.

On 05/10/2025, Summits FanDuel account was suspended for security concerns following claims made by Summit to customer service.

Following the claim made during a customer service chat, the case was escalated to the Accounts Security Team for further assistance.

After a careful review of the activity on the account, ********************* security team found that the activity remained consistent with the accounts normal transaction history. Summit was then informed that as a result of the security teams investigation, that FanDuel would not be able to refund any played through funds as there does not appear to be any suspected unauthorized activity.

In another conversation with customer service, Summit then made some concerning comments relating to responsible gaming.

Based on the claim along with the review conducted, FanDuel had concerns regarding Summits ability to manage play. After a thorough review of the FanDuel account along with the comments, the decision was made to suspend the account permanently.

As a result, Summits account was permanently suspended and was notified of such in a follow-up email. Additionally, we have sent communication to Summit to provide any remaining balance back to Summit. FanDuel would consider this matter resolved.
Customer Answer
Date: 05/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

They said they would paypal me my balance within 24-48 hours. It has been over 10 days. I am still waiting for my paypal deposit of over 1,000 dollars which is what Fanduel is with holding from me

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *********

Customer Answer
Date: 06/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:

I still have no received my check. I also emailed fanduel requesting paypal which was an option and they never got back to me. The matter will be resolved once I receive my check

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *********

Business Response
Date: 06/14/2025
To Whom It May Concern,

We write in response to Summit Gillespie’s recent consumer complaint regarding Customer Services Issues (ID #********).

Summit has confirmed that the check was received.

FanDuel would consider this matter resolved.
Initial Complaint
Date:05/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a wager on a soccer player having a shot on goal in a specific match. It turned out that the player didn't start the match, and only entered after 80 minutes and obviously didn't record a shot in those 10 minutes on the pitch. I provided documentation to FanDuel that every other sportsbook in ***************** had a policy that if a player didn't start, they were void for a shot wager. FanDuel wouldn't void the ticket, since they claimed their house rules considered the player as having played as soon as they took the field. However, several weeks later, I was told (and I have screen shots of the messages) by my VIP account *** that a supervisor had seen the point I was making and had decided to change the house rules going forward on this issue. However, nearly a month later now, I see that the house rules still haven't been changed. It seems as though I was told that they had been changed solely to attempt to entice me into making another similar wager, only to lose again because the rules had not actually been changed.
Business Response
Date: 05/07/2025
To Whom It May Concern,

We write in response to *** ******** recent consumer complaint regarding Repair Issues. (ID # *********.

On 5/7, *** ****** contacted our Customer Support team regarding settlement on Player shots on goal props for Soccer ******. Our team reiterated our House Rules for this specific market and informed *** ****** his ***** was settled correctly.

We have reached back out to *** ****** to reiterate our House Rules for Soccer Player Props on shots on target goal. We advised that only players who were inactive and did not play in the game would have ****** voided. Since the player did substitute in during the match and recorded game time, ****** would be settled as usual. Due to the inconvenience of this situation, we did apply credits as a one time courtesy but we have informed *** ****** ****** would be settled in accordance with House Rules going forward.

FanDuel would consider this matter resolved.
Customer Answer
Date: 05/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The business is completely ignoring what my complaint was (as they have done MANY times, even though I have stated my issue VERY clearly):
While frustrated with the house rules regarding shots because they are different than every other sports book in the **, my complaint was that after the match, FanDuel reached out to me and TOLD ME THAT THEY HAD CHANGED THE HOUSE RULES GOING FORWARD. However, they never did actually make such a change. My complaint was that they had lied to me about changing the rules going forward (NOT retroactively). I can only assume that they lied to me about changing the house rules in an effort to entice me into making a similar large deposit and wager. I have repeatedly asked FanDuel to address WHY THEY LIED TO ME ABOUT CHANGING THE HOUSE RULES GOING FORWARD, and repeatedly, they have ignored that question (as they did in their response here).

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* ******

Business Response
Date: 05/25/2025
To Whom this may concern,

We write in response to *** ******** recent consumer complaint regarding Refund Issues ID #********.

On 5/7, *** ****** contacted our VIP team regarding his wager for Player shots on goal props for Soccer following the settlement of his wager. *** ****** was advised that the wager would stand as a loss since the respective player did record game time, however misinformed *** ****** that our House Rules would be changed in the future.

Our Support team followed up with *** ****** to reiterate our House Rules, specifically for shots on target. We advised that only players who were inactive and did not play in the game would have ****** voided. Since the player did substitute in during the match and recorded game time, ****** would be settled as usual.

Due to the inconvenience of this situation, we did provide a bonus for the affected wager amount, but we have informed *** ****** that ****** would be settled in accordance with our House Rules going forward.

At this time, the *** ****** has been educated on our House Rules, he was provided a bonus of the affected wager amount for the inconvenience of this situation, and he has resumed their play. As our stance has been explained regarding this complaint, FanDuel considers this matter resolved.
Initial Complaint
Date:05/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Description of the Problem:On or around April 28, 2025, I became the victim of identity theft. My bank account, debit card, and personal information were stolen and used without my authorization. I discovered that $7,184.00 had been deposited and gambled on my FanDuel account starting from that date.I did not authorize or initiate any of these deposits, nor did I engage in any gambling activity during that time. These transactions were carried out fraudulently using my stolen financial information. This is a clear case of unauthorized access to my FanDuel account.I immediately contacted FanDuels customer support to report the fraudulent activity and secure my account. I was informed that the issue would be escalated to their internal support team, but that it would take a few days to receive a response. As of the date of this complaint, there has been no resolution or reimbursement, despite the urgency and the large sum of money involved.I am filing this complaint because I have taken all necessary steps to notify FanDuel of this breach, yet they have not provided adequate support, urgency, or restitution. Given the magnitude of the loss, the sensitive nature of the crime, and the fact that the unauthorized access took place on their platform, I am requesting:1.A full investigation into the unauthorized deposits and gambling activity on my FanDuel account.2.A complete refund of the $7,184.00 taken from my bank account via ******************************** that proper security measures are being enforced to prevent further breaches of my personal and financial information.
Business Response
Date: 05/11/2025
We write in response to *** ********* recent consumer complaint regarding Refund Or Exchange Issues (ID # *********.

On 05/07/2025, *** ******** reached out to our Customer Support Team via chat with concerns about unauthorized activity on his account. A member of our team acknowledged *** ********** concerns and escalated the case to our Accounts Team for review. As we take privacy and security very seriously, our team temporarily suspended the account to investigate.

Upon reviewing the information sent, our team finalized the review and informed *** ******** that the transaction in question was placed from the same device typically used on his account.

*** ******** was provided our Terms of Use, was explained that we will not be refunding any money, and his account was forwarded to another member of our team to conduct a Responsible Gaming review due to concerns that were flagged during our initial review.

Our team is in contact with *** ******** and considers this still under review.
Initial Complaint
Date:05/07/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/5/2025, I placed a bet on 4 baseball games on fanduel and 1 of the games was rained out so that segment of the bet was voided. Then I scheduled a bet on the rescheduled game for the following day; however the bet was placed on the wrong game and was lost. I thought I was placing a bet on the nationals and guardians game that got rescheduled however the bet was placed on the ******** and athelics game which isn't the one I selected. So as a result $1,526 was deducted from my account and I didn't authorize this transaction.
Business Response
Date: 05/08/2025
We write in response to *** ******* recent consumer complaint regarding Delivery Issues (ID #*********.

After review it was confirmed the wager in question was made for the ******** vs. Athletics and not the Nationals vs. Guardians. All bets have to be confirmed by the customer before final placement. The wager selected by the customer was accurately graded and, unfortunately, resulted in a loss.

All account activity is the responsibility of the account holder and all bets are final once placed, as such we are unable to provide reimbursement for the correctly settled wager.

As all information has been relayed to *** ****** we consider this matter resolved.
Customer Answer
Date: 05/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

It is incorrect, I placed a bet on the ******************** vs ******************* game and it got rained out and postponed. Then the system accidentally placed a bet on the game the company referenced that should have been placed on the make-up game of the rain out. I did not authorize a bet on the Athelics vs Mariners game.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ******
Initial Complaint
Date:05/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On may ****** I opened an account with ******************** TVG to place some bets on the Kentucky derby ,but when i used my apple ID it has an old email address that i cant use . all I'm trying to do is change it to my personal email address so i can log in . but this company has nobody to talk to to fix this , there live chat does not give me the solution . at this point i just want my $100 refunded and close the account .
Business Response
Date: 05/08/2025
To Whom It May Concern,

We write in response to *** ****** recent consumer complaint regarding Service Issues (ID #*********.
On 05/03, *** ***** emailed our support team regarding updating the email address on his account. We do apologize for the delay in reply to this email.
On 05/06, we did update the email address on *** ****** account and emailed him to let him know.
FanDuel would consider this matter resolved.
Initial Complaint
Date:05/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I won money and went to withdrawal and they immediately suspended my account Ive reached out to support multiple people told me ***** hours I reached out this morning this *** told me it could take weeeks I dont have. Thats time I need my money now Im homeless
Business Response
Date: 05/08/2025
To Whom It May Concern,

We write in response to *** **** recent consumer complaint regarding Repair Issues (ID #*********.

On 05/04, *** Bye did reach out to our customer support regarding a withdrawal he had initiated. As part of this contact, *** *** did make statements which gave us concerns from a responsible gaming perspective. As a result of those comments being made, *** **** account was suspended for further review.

After this review, our team did decide to impose a 6 month suspension.
On 5/08, we did email *** *** to inform him of this and offer to withdraw the funds on his account.
FanDuel would consider this matter resolved.
Customer Answer
Date: 05/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I answered back and they need to give me my money through venmo ****** or a papercheck to an address that I don't have access to anymore i told them to withdraw my money to the same account I tried withdrawing it to before they suspended my account so why can't they put my money on the card that I made the withdraw too before they suspended my account??? I was trying to take my money out and they suspended my account so if it was formy safety because I was homeless why wukd you make it harder for me to get my money? I said I was homeless and yu suspended my account for it but you make it impossible to get my money out of the account. I last deposited with my card endingin 3836 which iste card I had the pending withdraw too we. They suspended my account as well. So why can they not put my money on that card I last deposited with and last requested a withdraw too??? It makes no sense give me my.inwy to the cardin last deposited with and I last requested a withdraw too and let's be done with this it's 2025 suspendmy account and keep it like that I'll go to DraftKings they've never taken a week to get back to me ad kept my iny hostage give me my money to my card ending in 3836 this is The only outcome I will accept

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ***

Customer Answer
Date: 05/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
OK I do see that i received my previous withdraw was received but hatshoukd make it hat much easier to put my money on that same card this is ******** that is the card I used to deposit the money so obviously that's where I want my money to be. If I had access to any of these other options I would just take it and not business with your shady company anymore. Can you send it to my cashapp? I fo not hae access to that venmo or ****** account I've said this numerous times if you take money from a card you can put it back on tha card too. Give me a refund of 122 instead of a withdrawal and permanently cose my account because I would never do business with you after this anyway.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ***

Business Response
Date: 05/28/2025
To Whom It May Concern,

We write in response to *** **** recent consumer complaint regarding Repair Issues (ID #*********.

*** *** has since been able to confirm that he has regained access to his Venmo account. We have initiated a withdrawal for the funds on his FanDuel account to his Venmo account. This withdrawal will process within 48 hours.

FanDuel would consider this matter resolved.

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FanDuel Inc. is NOT a BBB Accredited Business.