Complaints

This profile includes complaints for FanDuel Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FanDuel Inc.

  19 Union Square West New York, NY 10003-3304

• 

  FanDuel Casino

  1160 1st Ave King of Prussia, PA 19406-1355

• 

  TVG Network

  6701 Center Dr W STE 160 Los Angeles, CA 90045-1558

• 

  Fanduel Sportsbook at The Greenbrier

  101 Main St W White Sulphur Springs, WV 24986-5063

• 

  FanDuel Sportsbook - Louisiana

  5050 Williams Blvd. Kenner, LA 70065

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was able to deposit money (100 on 1/25/25), but I wasnt able to withdrawal 150 (I won 75) through their online banking withdrawal. Angle, the agent, didnt even try and find a solution and tried to tell me that my account I deposited through was not compatible and if I was not happy with the answer I needed to troubleshoot. However, I had deposited the money an hour before I was trying to taken it out. This doesnt allow me to avoid further gambling and be responsible and manage my account balance. Because they didnt try to supply with me possible solutions, I am forced to live with the account balance I have and likely lose it all.

  Business Response

  Date: 01/28/2025

  To Whom This May Concern,
  
  We write in response to *** ********* recent consumer complaint regarding Billing or Collection Issues ID #********.
  
  Between 01/25 - 01/26, *** ******** initiated four different withdrawal requests, all of which were completed back to his original form of payment (checking account). 
  
  After review, it appears that *** ********* been experiencing a technical difficulty with our payment processor, which was quickly patched. 
  
  As all information have been relayed to *** ********* and all four of his withdrawals have correctly processed, FanDuel considers this matter resolved. 
  
  

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FanDuel suspended my account and said it would contact me within 72 hours. They have not. They wont let me contact them. I have money in my account that I cannot access. The whole situation is incredibly frustrating and annoying. I have no idea when or if I will ever have access to my account or funds ever again. I also did nothing wrong so have no idea why they would have suspended me in the first place. Either way I dont care I just want my money.

  Business Response

  Date: 01/28/2025

  To Whom It May Concern,
  We write in response to ********************* recent consumer complaint regarding Service Issues (ID #*********.
  
  *** ******** FanDuel account was flagged and suspended on 01/07/25 for suspected terms of use violations.
  
  Due to the nature of the suspension, *** ******* was required to supply a series of verification documents to verify his identity on the account and undergo a formal account review.
  
  *** ******* was found to be device sharing, and being linked to another user. In addition to the device sharing, there were also location discrepancies. *** ******** account was flagged for suspected Proxy Betting in an attempt to mask his location. He was asked to provide additional clarity on the device sharing and location spoofing behavior.
  
  Users are only allowed to have and operate 1 FanDuel account with us and any duplicate accounts you create or access, whether in your name or someone else's, would be in violation of our terms and suspended. Please do not share your devices/payments/account information with anyone else. As for location tampering, every time a user opens the app or website and attempts to place a wager, our system has to be able to verify your location to determine and ensure that you are in an eligible state where betting is legal, as different states have different gambling regulations. 
  
  On 1/28/25, *** ******** account was reactivated, and he was given a final warning for account sharing. He was made aware that any additional fraud violations that violate our terms will result in the permanent closure of his account. ******************** considers this matter resolved.
  

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 25th,2025 Fanduel suspended my account when I have been using there app for years even going up to Maryland live casino with my driver license in hand. They had me send pictures of my license and take selfies but this magically happened after I used my 25 percent deposit bonus which expires in 7 days Every where I looked people are going thru this problem I just would like this resolved as soon as possible or at least release my ***** dollars back to card

  Business Response

  Date: 01/28/2025

  To Whom It May Concern,
  
  We write in response to *** ******* recent consumer complaint regarding Service Issues (ID #*********.
  
  On 01/25, *** ******* FanDuel account was suspended as we identified activity that required further review. *** ****** reached out to our customer support regarding the suspension on 1/25 and this escalated to our accounts team for review. 
  
  As part of our standard review process we did request documents from *** ****** we needed to investigate the concerning activity. Our accounts team was in communication via email with *** ****** regarding this review from 01/25-01/28.
  
  This review was completed on 1/28 and as a result we did reopen *** ******* account. He was informed of this via email. 
  
  FanDuel would consider this matter resolved. 

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from Fanduel support about three weeks ago telling me that my account is suspended and asking me to upload IDs, selfies and debit card info. I did all of those on the sameday and a few days later they told me that my account is closed! They are only refunding my deposit which is $13,025 but I had around $28,000 in the account before it got suspended. What kind of business can just shut down your account and take away all your money when you win money from them but if you lose money to them, they wont say a thing. This is a total scam.

  Business Response

  Date: 01/26/2025

  To Whom It May Concern,
  
  We write in response to *** ****** recent consumer complaint regarding Refund Or Exchange Issues (ID #*********.
  
  On 01/05, *** ****** FanDuel account was suspended as we identified activity that required further review. *** ***** reached out to our customer support regarding the suspension on 1/06 and this was escalated to our accounts team for review. 
  
  As part of our standard review process we did request documents from *** ***** we needed to investigate the concerning activity. Our accounts team was in communication via email with *** ***** regarding this review from 01/12-01/14.
  
  We did refund all deposited funds that were on his account back to their original payment methods on 1/14 however his winnings and account status were still under review by our team. We do apologize for the delay in this process. 
  
  This review was completed on 1/26 and as a result we did reopen *** ****** account with his winnings still there. He was informed of this via email.
  
  FanDuel would consider this matter resolved.

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 24, 2025, I contacted FanDuel through the chat app regarding duplicate charges for the same day, which is something I dont normally do. I was seeking clarification because Im not sure if all of the charges are accurate, and I wanted to understand what happened. Instead of helping, the representative I spoke with, ****, suspended my account without any warning. He then mentioned that FanDuel had reversed a charge on January 13, 2025, but when I questioned it, I explained that I never called about this before and didnt see any reversal on my bank account. I sent all the relevant screenshots of my bank transactions and statements to support my case.What upset me most was that, instead of addressing my concerns or investigating the charges, **** suspended my account and told me to wait for an investigation to take place. No explanation, no prior noticejust an account suspension. This all happened simply because I was trying to clarify charges that might have been mistakenly applied. This is the second time Ive had issues with FanDuel mishandling my ******** reaching out now to get my account reactivated and to have the duplicate charges reviewed and, if necessary, reversed. As of today, I only see one reversal on my bank statement, and my account remains suspended.

  Business Response

  Date: 02/01/2025

  *o Whom It May Concern,
  
  We write in response to ******* *s recent consumer complaint regarding Billing or Collection Issues (ID # *********.
  
  1/23 *** * contacted FanDuel customer support regarding deposits made into her account which she did not remember making.
  
  Our customer support agent asked for additional details regarding the transactions then suspended *** ** account out of an abundance of caution to help prevent further unauthorized activity. Here at FanDuel, we take the security of our customers accounts seriously.
  
  Following the account suspension, *** ** case was escalated to the Accounts Security *eam for further assistance.
  
  Between 1/23 and 1/31 there were several communications between *** * and our accounts security team.
  
  We requested a copy of these transactions showing on her bank statements to compare with the transactions she authorized on her FanDuel account. Additionally, we asked for verification documents to confirm she was the FanDuel account owner.
  
  2/1 After completing their review, our accounts security team emailed *** * to confirm there was no fraudulent or unauthorized activity on her account. *hey further advised *** * that the date listed on her bank statement for the deposits is the clear date which is not always the same as the deposit date. Specifically, pointing out that if deposits are made over the weekend and cleared the following Monday. It's possible that this is what caused the confusion.

  *** * had made two $10 deposits on 1/13 and three $10 deposits on 1/14. She only initiated a refund for one of these deposits on 1/14. All other funds deposited were play through on the casino.

  Following that email *** ** FanDuel account was restored/reactivated, which she was immediately notified.
  
  *** ** account has not been compromised, and the charges seem to have been authorized by her. As her account has been reactivated, FanDuel would consider this matter resolved.

  Customer Answer

  Date: 02/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   My account is still suspended even though someone from FanDuel emailed me days ago saying they would activate my account. In order for me to accept your response, you have to activate my account first. If there are issues with my bank, take it up with them. Im not playing the middle man. Again, this isnt the first time your company has given my bank problems with the way you have withdraw my money. On my account, it says youve withdrawn the money already. Fix your technical issues, please. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *
  
  
  
  
   
  

  Business Response

  Date: 02/12/2025

  To Whom It May Concern,
  
  We write in response to ******* *’s recent rejection to consumer complaint regarding Billing or Collection Issues (ID # ********).
  
  Per our previous response, *** **s FanDuel account was reactivated on 2/1 at exactly 2:54pm ET, of which she was notified.
  
  We presume *** * is aware of the account reactivation as she was notified via email on 2/1 at 2:54pm and she made a $5 deposit on her FanDuel account on 2/2 at 3:32pm, the day after she was notified of her account being reactivated. 
  
  She then used that $5 deposit to place a sports book wager on 2/2, Bet ID#****************** This was a 9-leg parlay which had two losing selections and so the wager was settled as a loss on 2/2 at 5:49pm.
  
  The activity on *** **s account confirms her account was reactivated which contradicts her recent statement.
  
  There is a separate issue *** * is now experiencing with her FanDuel account.
  
  On 2/3 at 7:32pm ET, ** *** ability to wager on her FanDuel account was restricted, however the account is not currently suspended and is still live. The reason being is because we received notice from our payment provider that *** * initiated at least one dispute and subsequently used those disputed deposit(s) to wager.
  
  The disputed amount is $10. 
  
  The chargeback received/dispute has resulted in their being a $10 debt owed to FanDuel. 
  
  On 2/9, we notified *** * of the dispute and informed her that she would need to repay the balance owed to FanDuel of $10 to resume play. We further advised her that the account is currently active, but she would be unable to place any wagers until she has deposited the disputed amount, and we have collected it. 
  
  *** * replied and stated, “I do not owe FanDuel any money. The disputed amount stems from a previous issue where one of your representatives confirmed that there were suspicious transactions on my account. Someone messaged your company from my account regarding disputing $10–that someone wasn’t me, thus, your representative suspended my account to ensure that my account wasn’t hacked. I have not wagered on your platform since January 14, when the suspicious activity was first flagged, and my account was suspended for further review”.
  
  Contrary to *** **s response, at her insistence of being unaware of the deposits made on her account and wagers, the account was suspended out of an abundance of caution. However, our customer support team never definitively confirmed or stated that *** **s account was hacked. Please see the conversation between *** * and our customer support team below:
  
  * ** *** * ******** ** ****** * **** ********** ******* ** ** **** ******* **** ******* **** * ***** ******** ******* *** *** **** **** *****
  
  * *** *** * **** ** ******* ****** ******* ********* **** ******* ** *** ******* *** ******** ** **** ******** ** *********** ******* ******* **** *********** ** *** *** *** ******* * ****** *** **** ******* ** ***** **** * **** ** *** **** ********* ** *** ****** ***** **** **** *** ******** **** ** ******* ** **** ****
  
  * *** *** * ******** * ****** ******* *** ******* ***** ** ******** **** ************* ***** ** ******* ****** **** * ********** ** ***** ******* ** * ****** ** ******* ************
  
  * *** *** * **** ** ******* ****** ***** *** *** *** ************** **** ********** ******** ** **** ******* ******** ******* ****** *** *** ** ** ********* ** ******** ** **** ********* **** ******* ***** ** *********** **** *********
  
   *** *** * **** ** ******* ****** ** *** *** ******* **** *** ***** *** ************ ******** *** *** *** **** ******* *** ******* *** ************ ******** ** ** **** ********** ********* ** **** **** * **** **** ** *** ********* ** ******* *** ****** *** *** ********** **** ** *** **** ** ****** *** *** ******** *** ***** **** ***** *** ***** ** ** **** *** ** ********** ** ******* *** ******* ***** ** ** *** ******** *** ******* *** ********* ****** ************ *********
  
  *** * also advised our team on 2/9 of the following: “Additionally, my bank is still completing their investigation. If they find that the transaction was correct, they will return the funds directly to FanDuel. If I were to pay the $10 now, and the bank later refunds FanDuel, I would be effectively double-paying for the same charge. I’m happy to resolve this once the investigation is concluded by my bank, and if the transactions are confirmed to be legitimate. However, until then, I believe I should not be required to make any payment. I’ll call my bank today. If they confirm the transactions and release the $10 back to FanDuel, I shouldn’t be required to pay you another $10”. 
  
  *** * is more than welcome to wait for her bank to complete their investigation and reach back out to FanDuel once she has an update. 
  
  At this time, we have received the dispute from her bank for $10, which *** * had already wagered and lost. Therefore, until that debt is paid, *** **s ability to wager on her FanDuel account will remain restricted. FanDuel would consider this matter resolved.
  

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  First, I must express my concern about the public sharing of our personal conversation. Posting such details on a public website is risky, as it puts my personal information at potential risk of being hacked. This situation, as you know, began with concerns about account security, so I find it particularly concerning that private exchanges are being made public.
  Regarding the dates I placed bets, I realize I mixed up the dates, and that was my mistake. However, I still dont understand why youre claiming I owe you money. I deposited $10 from my bank account to place a bet and lost it. That money has already been deducted from my bank account, and I cant reuse it unless it was part of a "no sweat bet"which, to my knowledge, it wasnt. Since my account is restricted, I can't view the bet details, but this "owing $10" is new information to me, and despite speaking to two different representatives, Im still unclear on what youre referring to. I assumed you were talking about the disputed amounts from January.
  For context, the disputed transactions were for ****** from January that I originally discussed with ****. My bank is investigating those charges, and once they determine that the authorizations are valid, they will refund the amount to FanDuel. Take it up with my bank as they should already be in communication with you. If they process the refund, please ensure that my account restrictions are lifted.
  Lastly, I ask again that our conversations not be shared on public platfor*** *his situation could have been handled differently (or privately) without risking my personal data by copying and pasting conversations. Thats ***** and risky.  If you want to resolve this, I suggest a higher-up (same person) reach out to me directly via email so Im not bounced around to a million different representatives who have no idea whats going on. The information Im receiving changes daily, and Im growing increasingly confused and frustrated. *** never had a debt issue and always pay if Im at fault, but this started with concerns about potential fraud and now Im being told that my account is restricted because I owe $10. Make it make sense because this is how you lose customers. 
  
   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *
  
  
  
  
   
  

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account got suspended at the beginning of January. As requested by Fanduel, I sent my ID, selfie and debit card info via email. Those are very private information but I respected their process. I have responded to every question they asked but I still received no resolution at this point. I had more than $30,000 in the account before my account was suspended. Fanduel is refusing to facilitate the process and basically confiscated my money without providing me any reason.

  Business Response

  Date: 01/28/2025

  To Whom It May Concern,
  
  We write in response to *** ******** recent consumer complaint regarding Billing or Collection Issues (ID #*********.
  
  On 01/05, *** ******** FanDuel account was suspended as we identified activity that required further review. *** ******* reached out to our customer support regarding the suspension on 1/12 and this was escalated to our accounts team for review. 
  
  As part of our standard review process we did request documents from *** ******* we needed to investigate the concerning activity. Our accounts team has been in communication with *** ******* via email since 1/14.
  
  On 1/25, we did request additional information from *** ******* which has not been provided yet. Once provided we can resume the review of his account. 
  
  We hope to receive this soon so we may complete the review. 

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Fanduel account was suspended almost 2 weeks ago. They asked me to send documents for verifications which I did on 1/19. I followed up several times after but receive no response from the support team.

  Business Response

  Date: 01/26/2025

  To Whom It May Concern,
  
  We write in response to ******************** recent consumer complaint regarding Refund Or Exchange Issues (ID #*********.
  
  FanDuel monitors all accounts for inconsistent activity and as a result, on 1/15/2025, FanDuel had temporarily restricted *** ****** account due to some inconsistencies flagged by our system.
  
  FanDuel requested verification documents from *** ***** and once received, his account underwent a formal account review to ensure there were no fraud concerns.
  
  As a result, our Accounts security team continually worked with *** ***** and on 01/24/2025 his account was successfully reactivated. He was notified of our decision via email that same day. FanDuel considers this matter resolved.

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am filing a complaint regarding the suspension of my Fanduel Sportsbook account and the withholding of my funds. The email associated with my Fanduel account *********************** Approximately three weeks ago, I received an email from Fanduel support team stating that my account had been suspended. The email requested that I provide identification documents, a selfie, and debit card details, all of which I submitted a few days later.I complied with all the requests from Fanduel but I still havent heard back from them for a week. After several followups Fanduel requested me to send additional ****** statement. After I submitted the ****** statement Fanduel again accused me sharing my account with another person. I told them that is not possible but they insisted on their statement and asked me submit the ** of another person?? At this point I believe Fanduel is just dragging this thing out and dont want to return me the money. I had more than $30,000 in the account before they suspended it. What Fanduel is doing should be unacceptable! How can they just take away my money when I win? I wonder if they would do the same thing if my account loses money!Best Regards,********* ***

  Business Response

  Date: 01/26/2025

  We write in response to *** **** recent consumer complaint regarding Refund or Exchange Issues ID #********.
  
  FanDuel monitors all accounts for inconsistent activity and as a result, on 1/5/2025, FanDuel had temporarily restricted *** **** account due to some inconsistencies flagged by our system.
  
  After review, FanDuel requested clarification from *** *** on the inconsistency. He provided all required information and was provided a warning regarding device sharing. His account was then reactivated on 1/26/25.
  
  As all information has been relayed to *** *** we consider this matter resolved.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened up an account with ********************** ON SATURDAY 1/18/25. I DEPOSITED $400 WON $200, WITHDRAWING THE $200 WHICH WAS DEPOSITED IN MY CHECKING ACCOUNT. ON SUNDAY 1/19/25. I WON $500 LEAVING $723 IN MY ACCOUNT, I WITHDREW $523 ON SUNDAY 1/19/25.THE MONEY WAS NEVER DEPOSITED IN MY CHECKING ACCOUNT AND THERE WAS $200 IN MY FANDUEL ACCOUNT. ON MONDAY 1/20/25, I WENT TO PUT A BET IN AND FOUND OUT MY ACCOUNT IS SUSPENDED, WAS TOLD TO FURNISH ID MY DRIVERS LICENSE AND A SELFIE WHICH I COMPLYED AND WAS TOLD SOMEONE WOULD EMAIL ME BETWEEN *****HRS. ITS NOW OVER 72HOURS AND NOW A ROBOT IS TELLING ME TO WAIT ANOTHER ***** HOURS. **** WAS THE REPRESENTATIVE WHO ORIGINALLY ASKED FOR MY ID AND TO WAIT *************** SOMEONE TO CONTACT ME . IT IS NOW THURSDAY 1/23/25 AND I JUST WANT MY $723.00 AND I WILL CLOSE THE ACCOUNT AND MOVE ON.

  Business Response

  Date: 01/26/2025

  To Whom It May Concern,
  
  We write in response to *** ******* ****** recent consumer complaint regarding Repair Issues (ID #*********.
  
  FanDuel monitors all accounts for inconsistent activity and as a result, on 01/20/25, FanDuel had temporarily restricted *** ****** account due to some inconsistencies flagged by our system. He was asked to provide additional proof of deposits on 1/23/25 to verify his recent deposits and was asked to provide additional clarification on the stacking of deposits (his behavior of making multiple small deposits in a short period of time).
  
  *** ***** provided further clarification and was cleared of concerns of suspected deposit fraud. As a result, his account was successfully reactivated with a warning provided. 
  
  As all information has been relayed to *** ***** and his account has since been reactivated, FanDuel considers this matter resolved.

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Fanduel account has been suspended for weeks for "inconsistent activity" when nothing has changed. I sent all documentation they asked for even the documents that had nothing to do with my account. Then they stopped responding to emails after asking for my sons information and a card that he and I share that I am an account holder on as well. They even forced me to have him send a copy of his ID even after I told them exactly who he was as if his ID has anything to do with my account. The thing is i've been depositing for months with the same card and there's never been an issue through over $25K in transactions now all of a sudden they are talking about inconsistencies with the account. Now they won't respond, and don't give a reason for the suspension other than that. It's ridiculous and if not should be illegal for them to hold my funds without timely communication about why. People work hard for their money just to have a business that I am spending that money at try to hold my money for ******. It's clear they don't value my business and don't want me using your platform thats fine, just return my funds and i'll go do business with a company that does. There's a whole forum chat titled ACCOUNT SUSPENDED on reddit with people that are going through the same issues for anyone that wants to consider doing business with these scammers.

  Business Response

  Date: 02/05/2025

  To Whom It May Concern,
  
  We write in response to *** ******** recent consumer complaint regarding Refund Or Exchange Issues (ID # *********.
  
  FanDuel monitors all accounts for inconsistent activity, and on 1/9/25, FanDuel temporarily suspended *** ******** account due to some inconsistencies flagged by our system.
  
  Shortly after, our team made first contact with *** *******, who was requested to provide documentation in order for our team to conduct our review. Due to the inconsistencies flagged by our system, we requested specific documentation that *** ******* did not cooperate in sending.
  
  After careful review, our team found that *** ******* had been operating a second account while he was suspended. This is against our terms and conditions.  Due to this circumvention, our team elected to permanently close *** ******** account.
  
  Our stance has been relayed to *** ******* and will remain unchanged. FanDuel considers this matter resolved.