Complaints

This profile includes complaints for FanDuel Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FanDuel Inc.

  19 Union Square West New York, NY 10003-3304

• 

  FanDuel Casino

  1160 1st Ave King of Prussia, PA 19406-1355

• 

  TVG Network

  6701 Center Dr W STE 160 Los Angeles, CA 90045-1558

• 

  Fanduel Sportsbook at The Greenbrier

  101 Main St W White Sulphur Springs, WV 24986-5063

• 

  TVG Network

  6701 Center Dr W STE 160 Los Angeles, CA 90045-1558

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Fanduel account has been suspended for weeks for "inconsistent activity" when nothing has changed. I sent all documentation they asked for even the documents that had nothing to do with my account. Then they stopped responding to emails after asking for my sons information and a card that he and I share that I am an account holder on as well. They even forced me to have him send a copy of his ID even after I told them exactly who he was as if his ID has anything to do with my account. The thing is i've been depositing for months with the same card and there's never been an issue through over $25K in transactions now all of a sudden they are talking about inconsistencies with the account. Now they won't respond, and don't give a reason for the suspension other than that. It's ridiculous and if not should be illegal for them to hold my funds without timely communication about why. People work hard for their money just to have a business that I am spending that money at try to hold my money for ******. It's clear they don't value my business and don't want me using your platform thats fine, just return my funds and i'll go do business with a company that does. There's a whole forum chat titled ACCOUNT SUSPENDED on reddit with people that are going through the same issues for anyone that wants to consider doing business with these scammers.

  Business Response

  Date: 02/05/2025

  To Whom It May Concern,
  
  We write in response to *** ******** recent consumer complaint regarding Refund Or Exchange Issues (ID # *********.
  
  FanDuel monitors all accounts for inconsistent activity, and on 1/9/25, FanDuel temporarily suspended *** ******** account due to some inconsistencies flagged by our system.
  
  Shortly after, our team made first contact with *** *******, who was requested to provide documentation in order for our team to conduct our review. Due to the inconsistencies flagged by our system, we requested specific documentation that *** ******* did not cooperate in sending.
  
  After careful review, our team found that *** ******* had been operating a second account while he was suspended. This is against our terms and conditions.  Due to this circumvention, our team elected to permanently close *** ******** account.
  
  Our stance has been relayed to *** ******* and will remain unchanged. FanDuel considers this matter resolved.

• Initial Complaint

  Date:01/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I am filing a complaint regarding Fanduel Sportsbook suspending my account and withholding my money. My Fanduel account was suspended more than two weeks ago. They asked me to send over my IDs, selfies and debit card info via email. I sent all of those to the review team in the next few days but my account is still suspended as of now! They are only refunding my deposit which is $12,500 but I had $14,077 in the account before it got suspended. What kind of business can just shut down your account and take away all your money when you win money from them but if you lose money to them, they won't say a thing. This is a total scam!

  Business Response

  Date: 01/27/2025

  To Whom It May Concern,
  
  We write in response to **** *** recent consumer complaint regarding Billing or Collection Issues (ID #*********.
  
  On 01/05, **** *** FanDuel account was suspended as we identified activity that required further review. **** ** reached out to our customer support regarding the suspension on 1/07 and this was escalated to our accounts team for review. 
  
  As part of our standard review process we did request documents from **** ** we needed to investigate the concerning activity. Our accounts team was in communication via email with **** ** regarding this review from 01/08-01/25.
  
  On 1/25, we did request additional information from **** ** but have not yet heard back. Once provided we can resume the review of her account. 
  
  We hope to hear back soon so we may complete the review. 

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Fanduel account was suspended about two weeks ago. I emailed FD support and they told me to verify my ID and selfie. I uploaded everything they asked but I still haven't heard anything back from them yet even though I made multiple follow **** I had about $30,000 in the account before my account was suspended. How can a public trade company just shut down a winning account and withhold player's money like this?

  Business Response

  Date: 01/25/2025

  To Whom This May Concern,
  
  We write in response to *** ***** recent consumer complaint regarding Billing or Collection Issues ID #********.
  
  FanDuel monitors all accounts for inconsistent activity and as a result, on 01/05/2025, FanDuel had temporarily restricted *** ***** account due to some inconsistencies flagged by our system.
  
  After review, FanDuel requested payment clarification from *** **** due to concerns she may have been using a payment method that was inconsistent to her account information, which is a violation of our terms and conditions.
  
  As a result, our Accounts team has been working with *** **** since 01/21/2025 in attempt to get her account reactivated again. 
  
  As all further instructions have been relayed to *** ***** in regard to the information she needs to provide, FanDuel considers this matter resolved.

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account email is ********************** After making a deposit yesterday of $800 my account was suspended. They told me to submit ID and a selfie however the link wasnt working for 12 hours. They followed up and said to submit my ID, me holding up a paper with the date, and the cards used for deposit. I did all of this and still no updates; I had no problem using this account until now and Im very confused because I had it for a month with no issue. If my identity was truly an issue, why did you let me make an account in the first place. Yes I used my daughters card to deposit which I wont do anymore but it was never a problem. This is ridiculous.

  Business Response

  Date: 01/23/2025

  To Whom This May Concern,
  
  We write in response to *** ********* recent consumer complaint regarding Refund Or Exchange Issues ID #********.
  
  
  FanDuel monitors all accounts for inconsistent activity and as a result, on 01/21/2025, FanDuel temporarily suspended *** ********* account due to some inconsistencies flagged by our system.
  
  
  After review, FanDuel reasonably suspected that *** ******** may have been acting in concert with others or that they were acting other than on their own behalf with a view to potentially conceal the true worth, nature, or pattern of bets placed by you or on your behalf, which is a violation of our terms and conditions.
  
  
  As a result, on 01/23/2025 the account has been permanently closed and the creation of a new account is strictly prohibited. There was a $500 balance on *** ********* account which was refunded at the time of the account closure. 
  
  
  As all of this has been relayed to *** ********* FanDuel considers this matter resolved.
  
  

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  They promised a refund by the 5th business day and now they are lying and saying for me to wait until the 10th business day. They are lying and continuing to keep my money after closing down my account for verifying my identity. They are also refusing to send the entire deposit, ignoring emails continuously, and lying about the method of refund. They stated they would refund through the original method, but instead they said they will refund to apple pay, though this deposit was made through an actual card (*******)

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* ********
  
  
  
  
   
  

  Business Response

  Date: 01/30/2025

  To Whom It May Concern,
  
  We write in response to  *** ********* BBB consumer complaint regarding Refund Or Exchange Issues ID #********
  
  FanDuels stance remains unchanged regarding this matter. 
  
  FanDuel would consider this matter resolved.

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  They said the refund would be sent in 3-5 business days and it was never sent. Now they are ignoring emails and refusing to send proof of it being refunded.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* ********
  
  
  
  
   
  

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 29, 2024 I placed a parlay wager on Fanduel Sports Book in the amount of $600. I shared my wager with two friends. I went to write down my wager and it wasn't there. I could not find it in my bet slip. I assumed it was never placed so I placed the exact same wager of $600 five minutes later. I looked into the account more and found the money was taken but it was not in my bet slip. I contacted customer service immediately. They stated I "Cashed Out" my bet for $227.11! I never cashed out the bet!!! Why would I lose $372.89 to place the exact same bet Five minutes later? This doesn't make sense. When the wager is placed, the cash out option isn't even available. It's only available if you go back into the bets which I never did. The customer service sent it on to a higher person which an automatic reply came back "All bets are final!" I submitted an appeal, which was confirmed they received it, but I never hear back. I am asking for a refund of $372.89 which is the difference of the money that was returned from the cash out. Common sense would tell you I didn't cash out. It doesn't make sense. I would even accept it as Credit.

  Business Response

  Date: 02/04/2025

  To Whom It May Concern,
  
  We write in response to *** ********** recent consumer complaint regarding Service Issues (ID # *********
  
  On the morning of 12/29/24, *** ********* placed a $600 wager on a 19 leg parlay. This wager would then be cashed out shortly after for the amount of $227.11, which reflected in *** ********** account accordingly. After this was cashed out, *** ********* placed another wager of $600.
  
  *** ********* contacted our Support Team that afternoon with concerns regarding his ******. The situation was explained to him regarding his placed wager, cashout and following wager. With this, our stance was relayed to *** ********* that there were no issues within the events of these ****** as our system does not cashout ******, this can only be done manually by the user. As such; *** ********* cashed out his wager and was credited for the amount owed.
  
  As there were no issues with these series of ******, there will be no refunds or adjusted credits. As this has been relayed to *** ********** FanDuel considers this matter resolved.

• Initial Complaint

  Date:01/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a new account and got to the verification portion they said I already had an account connected to an email address I never seen before. Nothing has been done about this. I spoke with customer service and the suspended the new account I made with no other actions taken.

  Business Response

  Date: 01/26/2025

  To Whom It May Concern,
  
  We write in response to *** ******** ******** recent consumer complaint regarding Billing or Collection Issues (ID #*********.
  
  *** ******* reached out due to the inability to access her FanDuel account. Upon further review, it does appear shes already made a FanDuel account as of **********.
  
  On 1/20/25, a member of the Accounts Team reached out, requesting verification documents to prove ownership of the account. A follow-up email was sent on 1/21/25 and 1/22/25, requesting the information again, and emphasized that in order for us to move forward with the Account Review, the documents would need to be submitted. 
  
  *** ******* responded on 1/22/25, stating she was busy and would send the documents the next day. However, as the documents were not provided, her ticket with the Accounts Team was subsequently closed. Unfortunately, without her cooperation, we are unable to proceed with actioning the account without verifying her identity.
  
  In the meantime, weve gone ahead and notated the account for possible unauthorized account creation. The account will remain suspended and will not be actionable in this status. We ask that *** ******* create a ticket with our Customer Support team, and from there she will be asked to submit verification documents to permanently close the account.

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never do business with this company! They stole my money!! I opened up an account with all of my proper information. I tried to deposit money from my personal account and the deposit did not go through. I then used my business account and the amount of 450 dollars was deposited and I placed 2 bets on the *** games. A couple of hours after placing the bets I was locked out of my account. I could not login, see my bets or access my money. I won one of my bets and an additional 400. So now Fanduel has 800 of my hard earned money. I tried finding a phone number and there is not a single number online or anywhere to call someone that works for the company. I tried texting their customer service agents at least 10 times and they all have the same automated response that someone will reach out and that there is nothing they can do. I asked for contact info for the proper department but they could not help at all. I eventually got an email that asked me to upload my picture and ID. Then they asked me for a picture of my card and a copy of my bank statement which I sent. Then they asked me about the card. I explained it was a business card under my name and one of my colleagues used it previously. I tried using my personal account first but it didnt work. Anyway it should not matter because if you had a problem you guys should have never taken the money on the first place. I have jumped through all the hoops they asked and now they are not responding except for one email asking for a picture pf my ID which was already uploaded. They are spinning around in circles, completely unorganized and dont care about their customers. There are plenty of other betting sites out there with a phone number and helpful staff. This is a nightmare and as far as I am concerned it seems my money is gone. I cant login my account to find out either way. I want all of my money returned so I can use another betting site and I want to spread awareness about this so others dont fall into this trap!

  Business Response

  Date: 01/23/2025

  To Whom It May Concern,
  
  We write in response to *** *********** recent consumer complaint regarding Refund Or Exchange Issues (ID #*********.
  
  *** *********** account was suspended by our accounts team due to activity which required further review. His account is currently suspended while this review is being conducted by our team.
  
  His account will remain suspended and all funds will remain on his account until our review has been completed. Unfortunately, we do not have an ETA on when this will be. Once this review is completed, *** ********** will be contacted by our accounts team directly. 
  
  We apologize for any inconvenience *** ********** has experienced and hope to be in touch with him soon.

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  No updates, no answers since they took my money and my winnings during the first round of the *** playoffs. I have submitted all of the documentation multiple times and have not had any response since 1/15 when they asked for info they already had on file. It wouldnt even let me upload my license and picture via the link because it was already submitted. After that useless email, crickets.

  By far the most frustrating part is that no one has called and they do not have a phone number to talk to someone. I cannot call and my emails get no response. All they do is copy and paste your name into a response template saying exactly what they said here the team is working on it, there is no timeline we can give you. This company just sees you as a number and there is no better evidence for this than not even having a phone number to call, a manager to talk to, or an email response that actually addresses your concern. Dont give your money to this company they can decide to keep it and apparently there is nothing you can do about it. Again if they had a problem with my account why did they take my money to begin with??? I want my money NOW so this can be resolved!!

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* **********
  
  
  
  
   
  

  Business Response

  Date: 01/27/2025

  To Whom It May Concern,
  
  We write in response to *** *********** recent consumer complaint regarding Refund Or Exchange Issues (ID #*********.
  
  Our stance on this matter does remain unchanged. His account is currently suspended while a review is being conducted by our team.
  
  His account will remain suspended and all funds will remain on his account until our review has been completed. Unfortunately, we do not have an ETA on when this will be. Once this review is completed, *** ********** will be contacted by our accounts team directly. 
  
  We apologize for any inconvenience *** ********** has experienced and hope to be in touch with him soon.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Fanduel Sportsbook on 1/1/25 to place a bet and I won $1000. The next morning I withdrew my money from the account. Then I was told my account was suspended and the money is being returned to FanDuel. I sent an email to ask why and was told they dont know. Then I was told to send my ID and ATM card to verify my identity. I did all they asked. My account is still suspended and no one will respond to my emails. There is no other way to contact them. I want my money I won fair and square. I cannot get into my account because it is suspended.

  Customer Answer

  Date: 01/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 5th around noon time I withdrew $50,000.00 from my ****** account to bet on an *** game that was stated to start at 5:00 p.m. but 20 or so minutes before the game started I changed my mind, cancelled my bet, and wanted to deposit the money back into my ****** account. The next day on January 6th I received an e-mail from FanDuel that my account was temporarily suspended due to activity on my account being different from my typical behavior. I contacted support and they created case #******** and said that the accounts team would be reviewing my account and that someone would be reaching out to me as soon as possible.On January 8th I received an e-mail from support to that my account was temporarily suspended due to some inconsistencies flagged by their system and that this was by no means an accusation, but would like to quickly resolve the issue and verify my identity.On January 9th I uploaded documents to prove my identity to try and get my account unlocked. I also uploaded more documents on January 11th to show more proof.On January 11th I contacted support again that I have not heard back from the accounts team since I uploaded the documents and they claim that my case was escalated to the accounts team who would be reaching out to me via e-mail. A new case #******** was created for me and I have not heard back from the accounts team at all since the 8th.

  Business Response

  Date: 01/16/2025

  We write in response to *** ******** recent consumer complaint regarding Billing or Collection Issues ID #********.
  
  FanDuel monitors all accounts for inconsistent activity and as a result, on 1/6/2025, FanDuel had temporarily restricted *** ******** account due to some inconsistencies flagged by our system.
  
  After review, FanDuel requested clarification from *** ******* on the inconsistency. He provided all required information and was provided a warning regarding payment sharing. His account was then reactivated on 1/16/25.
  
  As all information has been relayed to *** ******* we consider this matter resolved.

  Customer Answer

  Date: 01/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Though I did find that this resolution is satisfactory to me, I disagree with the response made by the business that I was "Payment Sharing." I have provided proof through documentation that I am the only one making deposits to FanDuel through ****** and my debit card. My name is only on both so unless they show me some form of data where I have been "Payment Sharing" then this is nothing more than an accusation from their very flawed security system. This matter has been resolved on the account that I was able to finally retrieve my funds once the business reinstated my account, but I will not be doing business with FanDuel anymore. I am closing my account because of their terrible customer service or lack thereof.
  
  Sincerely,
  
  ***** *******
  
  
  
   
  
  

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 8, 2025, I was logged into Mohegan Sun online casino playing the game: Sky Ball Winning Wall. In awarded spins, I won $148.08. This money/winnings did not transfer to my account immediately and I contacted a live chat *** within 15 minutes to have them look into it. They indicated I would receive an email. My transaction history also did not indicate any winnings were transferred to my account.Mohegan ***lied a few days later indicating that I was awarded $148.08 win 2024-12-23 @ 8:59 p.m. This is not even possible if I played the game on 1/8/2025 and no records to indicate that the winnings were in my account.When I ***lied back to them, they indicated that "Looks like everything look good on our end" - This is not even possible and they outright blatantly lied to me. I want my winnings that I legally won and entitled to.I am DISGUSTED on how they handled this situation and denied my winnings AND lying to me about it!

  Business Response

  Date: 01/14/2025

  Please be advised that ****** ***** will be reaching out to BBB for this complaint to be transferred directly to them to respond accordingly.

   

  Hi *******,
  
  Thank you for bringing this to our attention. I will reach out to the BBB and have them transfer the complaint to FanDuels portal so we can respond accordingly.
  
  ****** ** ***** **
  Customer Experience Recovery Senior Specialist
  Email ****************************************************************************

  Business Response

  Date: 01/30/2025

  To Whom It May Concern,
  
  We write in response to ****************** recent consumer complaint regarding Refund Or Exchange Issues (ID # *********
  
  On 1/8/25, *** ***** ******* stated he was playing a casino game of FanDuel, Sky **** Winning Wall game, at 10:34pm, providing a screenshot that would show as a win during a spin in his session for $148.08. In review of the matter, the contact to our customer support team began on 1/6, when *** ******** brother, contacted in regarding a session of his own where an issue occurred from 12/27/24 and the winnings of near $40 that did not pay out. Within this case created, *** ***** ******* would contact FanDuel support via chat, where he would explain the issue. However, his chat with FanDuel began at 10:32pm on 1/8/25 stating the issue occurred 15 minutes ago, while his screenshot showed 10:34pm, a time that did not happen yet on a game he was not playing.
  
  It's important to understand that ****************** last play on 1/8/25 on FanDuel was at 10:20pm and this session played out accordingly on the game Fortune Coin. At no point in the evening of 1/8/25 was *** ***** ******* playing Sky **** Winning Game. After an extensive review, our team found that ***** was awarded $148.08 for a win on Sky **** Winning Wall Game, however this was for a game he won on 12/23/24 which was paid out that day at 8:59 p.m.
  
  With this said, *** ***** ******* did not have any issues within his game on FanDuel as it relates to the subject. His brothers original issue has been addressed accordingly. As we have confirmed there were no issues within ****************** game and have confirmed this with him, FanDuel considers this matter resolved.
  

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   My brother introduced the game to me in January which was never played previously. He was witness to showing me the game and played it in front of him while he watched and saw what I won. So technically ally, this is an outright blatant lie for which Mogehan (FanDuel) fabricated a false transaction to justify their "lie" and, coincidentally, it was for the exact same game and the exact amount of winnings which is occurred in January but was never paid. A court claim is being composed to have this matter before a judge.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 02/11/2025

  To Whom It May Concern,
  
  We write in response to *** ******** recent consumer complaint regarding Refund Or Exchange Issues (ID # *********
  
  Please refer to our previous response as *** ******** last transaction on 1/8/25 on FanDuel was at 10:20pm and this session played out accordingly on the game Fortune Coin. At no point in the evening of 1/8/25 was *** ******* playing Sky **** Winning Game.
  
  After an extensive review, our team found that *** ******* was awarded $148.08 for a win on Sky **** Winning Wall Game, however this was for a game he won on 12/23/24 which was paid out that day at 8:59 p.m. Not for any game in January.
  
  He is more than welcomed to review his transaction history in his FanDuel account as this will show the rounds played on 1/8/25, which do not include Sky **** Winning Game at the time in the screenshots he has provided.
  
  With this said, and while he has mentioned he will be seeking legal action, *** ******** issue was addressed and was provided timestamps to confirm this, additionally his transaction history will show this as well, FanDuel considers this matter resolved.

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   My brother was there when he introduced the game to me, watch me spin the reels and won. He is a witness to my claim and Mohegan fabricated a false transation in their feeble attempt to claim they paid the winnings but I never played the game prior to January 8, 2025 - so how could this transaction show up in the month of December of 2024?!

  Mohegan illegally created this fake transaction and I have a witness to the game played on January 8, 2025.

  Mohegan will be held responsible for their illegal action regarding this matter!

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******