Complaints

This profile includes complaints for FanDuel Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FanDuel Inc.

  19 Union Square West New York, NY 10003-3304

• 

  TVG Network

  6701 Center Dr W STE 160 Los Angeles, CA 90045-1558

• 

  Fanduel Sportsbook at The Greenbrier

  101 Main St W White Sulphur Springs, WV 24986-5063

• 

  FanDuel Sportsbook - Louisiana

  5050 Williams Blvd. Kenner, LA 70065

• 

  FanDuel Casino

  1160 1st Ave King of Prussia, PA 19406-1355

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal FanDuel user in ****** for several years and have always followed their rules. On April 17, my account (username: ***********) was suddenly suspended without clear explanation. I later received a message stating that my account was linked via device to other users one of them being my boyfriend, with whom I share a household and internet connection. However, we use our accounts separately and have never violated FanDuels terms of service. I have contacted FanDuel multiple times through Live Chat and email, including sending a full explanation and verifying my banking information as requested. However, I have not received any resolution or meaningful response.

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ****
  
  
  
   
  
  

• Initial Complaint

  Date:04/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am visiting ******** from ****, and a friend got me to sign up for fanduel. Upon signing up, she had an issue getting an invite bonus for inviting me, and I didn't get any of the bonuses I was supposed to. I decided to ask customer service about it, and while speaking with them they decided to restrict my account. They of course waited until i had deposited and played my deposit, losing all of it, and me asking about the bonus, to THEN suspend my account. Since then they have requested documents that I provided without any question, and proceeded to ignore the documents I provided and demand other documents. They have went in this same circle of questions for a week now, and they are simply waiting until i have to go back to **** where I can no longer play before allowing me access again. Accordance to what I read online, they have a habbit of doing this to visitors, and that I should report them immediately. They denied my friend the bonus that she was promised, and said that until I get my account unrestricted, that she won't get it. and they know that my bonus is going to begin expiring within the next day or 2. I would appreciate something be done about these crooks, because I'm sick of the same 4 questions being asked of me over and over.

  Business Response

  Date: 04/29/2025

  To Whom It May Concern,
  We write in response to *** **** ***** recent consumer complaint regarding Service Issues (ID #*********.
  
  On 04-24-2025, *** ***** FanDuel account was suspended by the Account's Security Terms for suspected Fraud concerns. Due to the nature of the suspension on their account, *** **** was asked to start the account review process and upload verification documents in order to verify his identity.
  
  *** **** provided all required verification and financial documents, to prove authorization and clear him of any identity theft or deposit fraud concerns.
  
  His FanDuel account has been reinstated as of *****. FanDuel considers the matter resolved, and we ask that he reaches out to FanDuel Customer Support for any further assistance. 

• Initial Complaint

  Date:04/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never been sucked so hard into a scam in my entire life. This business has no problem taking money immediately out of your account but when you go to withdraw... it takes days. So long that you usually end up canceling then losing it... obviously their whole scheme... on top of that when I reached out to customer service about getting my money quicker... they suspended my account!!!... i still have no idea where my money is!! When I reached out to customer service once again. They ended the chat. Keep in mind I never lost my temper. I really believe this business is getting away with robbing the people here in **. Which is sad because I did love their casino.

  Business Response

  Date: 04/28/2025

  A representative at FanDuel will reach out to BBB and have this complaint transferred to their portal so they can respond accordingly.

  Thank you,

  ******* ****

  Guest Relations Manager.

   

  Business Response

  Date: 04/30/2025

  To Whom It May Concern,
  
  We write in response to ******************** recent consumer complaint regarding ******** Services Issues (ID #*********.
  
  On 04/25/2025, *** ********* FanDuel account was suspended due to some comments they made with our ******** Support, and required to undergo a formal account to ensure they are gaming responsibly.
  
  Upon receipt of the BBB Complaint, FanDuel's Accounts Team reached out to *** ******** on 4/28 and was he was required to answer a series of questions to verify his gameplay and address the comments he previously made in order for us to conduct a formal account review.
  
  *** ******** responded, stating he would like the funds remaining in his account and was not interested in proceeding with the account review. 
  
  On 4/29, we refunded his $36.50 remaining account balance to his most recent deposit. He was notified there were no remaining funds left. He was also, once again notified, that if hed like to proceed with his account review he would need to address the contents of our email sent April 28, 2025, at 8:09 PM.
  
  We followed up once again on 4/30, notifying *** ******** that his prior ticket has closed, and he can reach out to FanDuel ******** Support should he like to proceed with account reactivation consideration.
  
  FanDuel considers the matter resolved.

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So the *** miss classified a rebound from ***** ****** as a steal shown on the *** site at this link ************************************************************************************************************************************************************************************* Anyone with a brain can see that was clearly a rebound and not a steal FanDuel has chosen to say that if the *** say it isnt a rebound they can get out of paying a winning bet I will hire a lawyer and sue the *** and FanDuel for pain and suffering and damages plus lawyers fees because they know that is clearly a rebound and should do the right thing plus I will be putting a report into the gaming control board

  Business Response

  Date: 04/30/2025

  To Whom It May Concern,
  
  We write in response to *** ********** recent consumer complaint regarding Repair Issues (ID #*********.
  
  Per our house rules regarding basketball ******: ***** settlement is based solely on results and statistics provided by the relevant league's governing body (***********, ************, *******************) and their official data supplier.
  
  As all ****** for *** games are settled based on the results from *********** we are not able to defer from the **** ruling on this matter. 
  
  We did reach out to *** ********* via email for more information on the specific wager he did place so we may review further but have not yet heard back. 
  
  We hope to hear back from him soon so we may review.

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I didnt know they emailed me I just emailed them back and this company supposed to follow fairness they should void santi out and pay me the difference they should be fair because it is a clear rebound and not a steal that the *** has missed classified and they could easily reach out to the *** to have someone look into it but are refusing to do the right thing how do you expect people to trust your company to place bets or ****** if you dont uphold honest practices fanatics would have fixed it and I see a lot of ppl starting to turn to them is that was you guys want to lose trust with your customers? Please rectify 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *********
  
  
  
  
   
  

  Business Response

  Date: 05/28/2025

  To Whom It May Concern,
  
  We write in response to *** ********** recent consumer complaint regarding Repair Issues (ID #*********.
  
  We were able to review the wager *** ********* is referring to and did see that it was correctly graded as a loss. Per *******, ****** did record 4 rebounds. As this wager was placed for over 4.5 rebounds it was correctly graded as a loss. 
  
  Per our house rules regarding basketball ******: ***** settlement is based solely on results and statistics provided by the relevant league's governing body (***********, ************, *******************) and their official data supplier.
  
  As all ****** for *** games are settled based on the results from *********** we are not able to defer from the **** ruling on this matter. 
  
  We have followed up with *** ********* via email to relay this information. 
  
  FanDuel would consider this matter resolved. 

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/12 I was told my account would be reactivated. My account was suspended for three months bc I voiced my concerns to their support after some of the traders at *****, the third party provider they use, abruptly removed game lines for me and was manipulating game scores to entice ****** on specific teams I bet on in the past. I have contacted support 4 times since 4/12 and its all copy/paste replies. I am not required under any law to answer these questions. Only by there rules, but if we were to go to court, how viable would there terms of use still be? I was told by an ***** support agent regardless of applications terms of use verbiage, any app still can be breaking the law. Its now been almost two weeks, I went against my own instinct, answering their questionnaire. I got an email back saying one of my answers wasnt sufficient enough. My line of work, what I do for income is none of fanduels responsibility or business respectfully. They need to act and be treated like every other business. Why are these companies given special permission to collect our data and such, while a retail businesses cant screen record, collect bank information, and personal data. Look, I know what I signed up for, sports gambling, not identity theft, or state schemes that show the total neglect of power and lack of care for the well being of the inhabitants of the state. Who keeps these companies accountable and for taking advantage of people, tracking players by their wager history with a tracking coded algorithm, which gives the traders at ***** an unfair advantage to restrict players from wagering on teams, players, or props they wanted to because the prop or player was removed from the application in those critical moments of the game. I would like my reactivation as I was told that it would occur on 4/12. Fanduel suspended my account in a 5 hour window, Im not asking a lot. This review process is just another scheme set up by these applications to gather our information.

  Business Response

  Date: 04/30/2025

  To Whom It May Concern,
  
  We write in response to *** ******** recent consumer complaint regarding Service Issues (ID #*********.
  
  *** ******** FanDuel account had been suspended on 1/12 due to comments made that gave us concerns from a responsible gaming perspective. 
  
  On 4/12, *** ******** account became eligible for reactivation review. *** ******* has been in contact with a member of our team regarding this review since then. We do apologize for the delay in this review being completed. 
  
  Our team will be following up with *** ******* regarding this as soon as possible. 

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This process has caused serious financial and mental distress caused by these applications. They need to held responsible I have filed a formal police report. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *******
  
  
  
  
   
  

  Business Response

  Date: 06/02/2025

  To Whom It May Concern,
  
  We write in response to *** ******** recent consumer complaint regarding Service Issues (ID #*********.
  
  *** ******** has made additional comments which are concerning to us from a responsible gaming perspective. 
  
  Due to these comments, we have permanently closed his account. *** ******* was notified of this via email on 5/29. 
  
  FanDuel would consider this matter resolved. 

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  Hello,

  My account should not be closed due to my statements. The practices and actions committed by the people/traders that manipulate the game display and restrict players abilities to place winning ****** does affect people and from a business perspective, you need to come to a grasp that your business affects people by the way you operate it, not by how people wager. Its not my fault your platform does this I was only freely speaking and this should not be held against me due to the time now that has passed since my account was supposed to be reactivated on 3/12, its three months later now My account was supposed to be reopened on 3/12. It was suspended overnight within a 6 hour timer frame I was in the app the night before and when I woke up my account was suspended. I refrained from arguing further accepting the suspension and when it came time to reactivate my account ******************** did everything in there power to beat around the **** by trying to imply I needed a $100 monthly deposit limit when my account suspension was unrelated to how I was gaming or how much I was spending. I just wanted my account reactivated after the suspension and it took them weeks to reply everytime I would reply within 24 hours because who operates like that unless done with intent to respond to someone 1-2 weeks later. There is no excuse for their actions here. I was left with no other option but to send a complaint here because as I saw others have sent complaints to the BBB to get their problems resolved, which is even more sad really, I have to go take this up the food chain to another platform to send a formal complaint against your business in order to get any motion in process of reactivation of my account. They have responded quicker on here than in response to my emails. They are quick to cover their behinds but behind closed doors they dont operate to normal business standards responding to customer issues or complaints within normal business standards. If someone can suspend my account overnight they can reactivate it just as fast and the mere fact that I have had to fight about reactivating my account after I served my three months suspension, now I have to jump through hoops. They sent me a questionairre asking for more personal information about my income and other personal information, then demanding in order to reactivate my account they must put a $100 monthly deposit limit, which this doesnt make sense because my suspension was not due to any reason of depositing too much or not playing responsibly. I was always playing responsibly and wagering what I felt comfortable with. My account should have been reactivated on 3/12 with no other premise or requirements to reactivate my account their sent me three emails then said one of my answers wasnt good enough and I needed to basically give them even more specific personal information, I wouldnt even tell a stranger. This again is more identity theft and fraud, I have to send you or give you more information in order to have my account reactivated? In a court of law how would this look honestly? It doesnt matter I used one cuss word then my account got suspended because Ive seen the other complaints of offensive language and mine was far less offensive and aggressive towards your support. I used a cuss word in a descriptive was not towards your support team like Ive read in other complaints, and there accounts have been reactivated from what I read on their complaints, so why is mine being treated any different ? Why do I have to jump through 3 hoops when I was told that my account was going to be reactivated on 3/12? But now I have to give them more personal information and they basically restrict any ability for me to actually have fun sports gambling when I can only deposit $100 a month. What is that $3 a day? Really? Can we have some common sense at least? There was no reason to even try to imply there was a need for a deposit limit nor is it any of fanduels business where I generate monetary income or bring in money from. These questions are something I would talk to my mother about over the phone not fanduel the fact i have to tell fanduel about that in order to have my account reactivated after I read several other complaints in where the others account were quickly reactivated. Why am I being treated any differently? 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *******
  
  
  
  
   
  

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made multiple deposits with FanDuel my account uses the email ************************* I have only been using the app about 2 weeks and did not have any problems betting or playing any games when I was losing money. I started wagering more on my bet selections and within 24 hours they suspended my account for suspicious activity? I had to contact support to find out why. They sent me an email about 12 hours later requesting an hostage like photo, my license and cards used for my deposits. They are virtual cards (cash app and chime). They would not accept and requested my bank statements. I am not providing that and feel what has already been provided for on my verified phone and email when they TOOK my money is enough to verify my identity. They are holding my remaining funds hostage essentially until I send them too much sensitive informationhow is this protecting me. I just want the money I deposited returned and they can keep the account closed as they are the true frauds here. I wouldnt know if my pending bets won as they wont allow me access to MY account.

  Business Response

  Date: 04/24/2025

  To Whom This May Concern,
  
  We are writing in response to ***** ********s recent consumer complaint regarding a refund (ID #*********.
  
  The consumers account has been temporarily suspended pending a security review by our Fraud team. Please note that all account balances remain intact during this process.
  
  The consumer has received an email from our Fraud team with further instructions and has been unwilling to provide the requested documents required for review. We kindly request full cooperation in order to move forward with the review and work toward restoring account access.
  
  At this time, FanDuel considers this matter pending.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited money into a fanduel account to bet on sports. I was locked out of the account and when I tried to contact them they had no phone number only chat and email.Fanduel requested picture of myself along with my drivers license and the card use to make a deposit. I gave them all the required information.FanDuel still refused to open my account.I emailed back & told them that was fine but please reimburse my $186.25 that was in my account.They refused to refund my money & would not reopen my account.

  Business Response

  Date: 04/24/2025

  To Whom It May Concern,
  
  We are writing in response to ***** ********** recent consumer complaint regarding Refund Or Exchange Issues (ID #*********.
  
  On 4/19/2025 the consumers account was temporarily suspended following a security alert that required a thorough investigation; mainly due to the account having two names attached, which is against our policy. During the review, the consumer requested immediate closure of the account and a refund of the remaining balance. Both requests have been fulfilled, the funds have been returned, and the account is now closed as per the consumers instructions.
  
  FanDuel considers this matter closed.

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

  I had a balance of $185.25 I have not received that along with the promotion that was sent to me deposit up to $200 receive $200 in bonus bets. I deposited $100 &

  received $100 in bonus bets but because I was locked out of my account I have $50 in unused bonus bets. I sent the above information at fanduels request

  but was told that I was still locked out of my account. When I asked them to refund my account & then they could close my account they wrote back & said they would no.I have all copies of email

  correspondence with fanduel.Thank you for your help on this very frustrating matter,***** **********

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** **********
  
  
  
  
   
  

  Business Response

  Date: 04/29/2025

  To Whom It May Concern,
  
  We are writing in response to ***** ********** recent consumer complaint regarding Refund Or Exchange Issues (ID #*********.
  
  The consumer was notified via email on April 24, 2025, that the refund has been issued back to her checking account, with standard processing taking 25 business days.
  
  
  FanDuel considers this matter closed.

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** **********
  
  
  
   
  
  

• Initial Complaint

  Date:04/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On a regular basis, if I open more than one tab to follow the scores of more than one lineup, I get the "Press and Hold" message, and I have to press and hold 20+ times and it just keeps blocking my access.

  Business Response

  Date: 04/24/2025

  To Whom It May Concern,
  
  We write in response to *** ***** recent consumer complaint regarding **************** Issues (ID #*********. 
  
  A member of our team is in communication with *** **** to address the issue and resolve this accordingly. This matter is still under review awaiting user response as we need additional information.

  Customer Answer

  Date: 05/06/2025

  I do not see where they have communicated with me. Please let me know how you have reached out to me. I don't see any messages.
  
  
  
  
   
  

  Customer Answer

  Date: 06/19/2025

  I am looking in the email I submitted my complaint with, and no messages from Fan Duel.

    

  
  
  
  
   
  

  Business Response

  Date: 07/01/2025

  To Whom It May Concern,
  
  We write in response to *** ***** recent consumer complaint regarding **************** Issues (ID #*********.
  
  We have tried to reach out to *** **** four times via two different emails used by him and have not heard back. We hope to address all of his concerns as soon as we hear back from him.
  
  In the meantime we encourage *** **** to reach out to our support team directly for immediate assistance in the future.
  
  As of now, FanDuel considers this matter still under review pending *** ****** response to our Customer Support Team.

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to make 4 transfer deposits totaling to $200. None of these went through and was never credited to my FD account due to an error message on my end. I then proceeded to use a debit card, due to the error messages. Once I used my debit card the credits appeared and my statement showed the correct amount. I logged on my account and it showed a negative balance of the attempts from the error message. I need an explanation because the statements are not adding up from 4/18. I do not owe $200 from what I see unless I am wrong. I would like my $200 back as the payments all went through according to my bank statements. FD is not getting back to me with an explanation after many attempts.

  Business Response

  Date: 04/23/2025

  To Whom It May Concern,
  
  We write in response to ****** Taylors recent consumer complaint regarding Billing or Collection Issues(ID #*********. 
  
  Reviewing ******** account, along with the images shared in the complaint, we can determine that all deposits that were made, ******** account was funded and the amount has been played through.
  
  ****** may view all deposits and transactions made on the FanDuel account transactions / deposits tab.
  
  At the moment FanDuel **** no funds to ******. If ****** would like, could reach out to our customer service team to discuss any concerns.
  
  As no funds are owed at this time, FanDuel would consider this matter resolved.

• Initial Complaint

  Date:04/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Fanduel I hope this message finds you well. I am writing to express my concern regarding an issue I experienced while using your platform. I believe I was treated unfairly, and I would appreciate your assistance in resolving this matter.On April 19, 2025, I placed several large ****** on the game Crazy Time, and this did not seem to concern you in regards to my identity. It wasn't until I tried to withdraw a large amount of my winnings,that you all of a sudden were concerned about my identity and suspended my account. You sent me an email stating that a portion of those winnings were available at the cashier of the casino, and proceeded to take it back and not allow me access to ANY of the funds or even the online platform at all. I believe under this act of fair treatment in the Michigan Gaming Control Act. Had you been concerned before I tried to withdraw the funds I might have believed you were concerned about my identity, however that was not the case. Despite meeting all the stated requirements, my winnings were not available to me because of this 'so called' concern for my identity. Additionally, my attempts to contact customer support have not yielded a satisfactory resolution.I kindly request a review of this situation and an explanation of the actions taken. If applicable, please provide any relevant documentation or evidence supporting your decision. I value transparency and fairness and hope we can resolve this matter promptly.Thank you for your attention to this matter. I look forward to your response.

  Business Response

  Date: 04/23/2025

  To Whom It May Concern,
  We write in response to ****** ****** recent consumer complaint regarding ******** Services Issues (ID #*********.
  
  On 04/19/2025, ****** FanDuel account was suspended by the Accounts Security Team for possible Fraud concerns.
  
  ***** reached out to ******** Support via live chat that same day and, due to the status of their account, was asked to upload verification documents to verify their identity in order to begin the account review. 
  
  After submitting the required documents, ***** was contacted by a member of the Accounts Team to provide additional deposit verification documents for deposit payment cards ending in ***** and ******
  
  ***** provided the needed documents and their account gameplay was reviewed and cleared from any Fraud concerns. ****** FanDuel account was reinstated as of 4/23 and FanDuel now considers this matter resolved.