Business Profile

Online Gaming

FanDuel Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for FanDuel Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,503 total complaints in the last 3 years.
647 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a bet on April 18 2025 on the fan duel sportsbook app. It was a 15 dollar bet thar would return 3700 dollars well my bet won but because the stats aren't settled correctly they aren't paying my money Eben though I sent them the video evidence of all 5 rebounds on the leg of the bet that there saying I'm missing. They need to make me whole for the monies I have missed
Business Response
Date: 04/23/2025
To Whom It May Concern,

We write in response to *** ****** recent consumer complaint regarding Repair Issues (ID #**********

Reviewing *** ******* account and wager placed on 04/18/2025, where one of the legs of his parlay was for ***** ****** to Record Over 4.5 Rebounds, it appears that he is disputing that ***** ****** had 5 rebounds.

We can confirm that ****** had 4 rebounds for that game as per ***'s official website. As per our House Rules - ***************** Sports Rules - Basketball - (Wager settlement is based solely on results and statistics provided by the relevant league's governing body (***********, ************, *******************) and their official data supplier.)

With that said, the wager has been settled correctly as a loss, and FanDuel **** no funds to *** ****** As no funds are owed at this time, FanDuel would consider this matter resolved.
Customer Answer
Date: 05/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
So even with video evidence you'll will not change this? the player in question santi aldema got 5 rebounds that game. I'm sorry *** stats got it wrong but I made the bet with fan duel. You'll should make it right. So your saying even though my bet won I'm out of luck because *** stats didn't write the stats down correctly? That just seems completely wrong and something needs to been done about this.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** *****

Customer Answer
Date: 05/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
That is a lie he had 5 rebounds that game me and 1000 other people have commented about it. *** stats just didn't record the correct amount. You has the sportbook should record the stats correctly if *** stats do not and take care of your player. We're not gambling with *** stats we're gambling with fanduel and it's up to you to make sure stats are settled correctly but instead you scap goat by using *** stats to say the bet is settled correctly when it's clearly not and your taking alot of unearned ***** from your players. Thar is wrong on so many levels I'm going to continue to push this forward until what is right is done. That's 3700 dollars you took from me and unknown how much you took from other players and it wrong.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** *****

Business Response
Date: 05/26/2025
To Whom It May Concern,

We write in response to *** ****** recent consumer complaint regarding Repair Issues(ID #*********.

The wager was graded correctly according to the official stats of *******. As previously relayed to *** ****** and as per our House Rules - ***************** Sports Rules - Basketball - (Wager settlement is based solely on results and statistics provided by the relevant league's governing body (************ ************* *******************) and their official data supplier.) Since the official stats had ****** with 4 rebounds, FanDuel correctly graded this according to those stats.

With that said, our stance will remain unchanged. Should *** ***** have any additional concerns, we encourage him to reach out directly to FanDuel Support. However, FanDuel considers this matter resolved.
Initial Complaint
Date:04/19/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So Ive lost about ***** dollars in the last week or so I hit three **** pots and did not get paid out for those to try and reclaim the money I lost instead they just kept taking from me after that not letting me hit anymore and still only received a small portion when the **** pot shouldve paid out well over ***** dollars but the cheating casino had other plans
Business Response
Date: 04/19/2025
To Whom It May Concern,

We are writing in response to ****** ******* recent consumer complaint regarding Advertising Issues (ID #*********.

We understand the customers concerns; however, there is no evidence to support that a jackpot was won. After reviewing the consumers chat with our team, it is clear that the customer referenced believing they should have won, but at no point did they claim an actual confirmed win. We have already communicated this to the customer, and no credits will be issued. We stand by our decision.

FanDuel considers this matter closed.
Customer Answer
Date: 04/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *******
Initial Complaint
Date:04/19/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received bonuses I can't use since I set limits for my account. I was told twice by 2 reps from Fandul chat online that I would be able to use my bonuses once I confirm on the date and time specified by the user tools for time and wager limits the changes I request. Once I confirmed on date specified it suddenly pushes date ahead by 3 days in order to continue use of casino play available and disables my access to bonuses given or play time. Now representive tells me my wager time has been set until the 23rd instead of time play that can or will be changed by the 19th of April today. Representives are not consistent in the information they give. They tell you to confirm changes on the date given, only to have it change again into the future. The representive continued to explain that since changes to time and wager limits occur, loss of bonuses will or can occur as well. Useless to give players bonuses their system knows players wouldn't be able to use, as they have access to information about your account when you contact them.
Business Response
Date: 04/24/2025
To Whom It May Concern,

We are writing in response to ***** ****** recent consumer complaint regarding Delivery Issues (ID #*********.

FanDuel has reviewed the customer's concerns regarding the inability to use bonuses due to account limits. Its important to clarify that when a user sets responsible gaming limitssuch as time or wager limitsthese changes are subject to a mandatory cool-off period in accordance with FanDuels Responsible Gaming policies. This period is in place to protect users and ensure that any decisions to increase or remove limits are given appropriate consideration before taking effect.

When a user attempts to adjust or remove limits, the system will display a confirmation date. Once confirmed, the requested change will still be subject to this cool-off window. This is standard policy and cannot be bypassed, even if the change is confirmed on the specified date.

Additionally, FanDuel is not responsible for any bonuses or promotional offers that may expire or become inaccessible during a time when limits are in place. These bonuses are applied based on marketing criteria and system timing, independent of a users responsible gaming settings. While we understand the frustration, the system does not withhold bonuses intentionally, nor does it target users based on their limit status. Bonuses cannot be reserved, paused, or extended while account restrictions are active.

FanDuel considers this matter closed.
Initial Complaint
Date:04/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against FanDuel Casino regarding a confirmed jackpot win I received on April 12, 2025, while using their New Jerseylicensed online platform. Despite receiving an in-app notification confirming my jackpot win, FanDuel has refused to pay out the winnings and has since ignored my repeated attempts to resolve the matter.On April 12, I hit a jackpot and immediately received a message within the app confirming my win. The next day, I was told by a FanDuel representative that this message may have been sent in error, and that they were looking into the situation. However, I was never provided any evidenceno game logs, no technical explanation, and no detailsjust a vague claim that the notification was a mistake.Shortly after I began asking questions, FanDuel deactivated my account, claiming it was related to Responsible Gaming. I had no warnings or prior issues, and I believe this was a retaliatory move to prevent me from pursuing the matter further. They also stated that I accepted new terms on April 8.. No, I didnt. Ive contacted FanDuel multiple times since then, but theyve completely stopped responding. I have also filed a complaint with the *****, but FanDuel continues to ignore my emails and has not made any effort to resolve the issue.I believe this behavior is unethical and shows a lack of accountability. As a large and well-known company, FanDuel should be held responsible for honoring legitimate wins and treating its players fairly. Im simply an average customer who followed the rules, and I dont believe I should be punished or silenced after winning fairly.I am asking the BBB to help me get FanDuel to do the right thing. I want them to pay the jackpot I won, explain clearly why they reversed the payout, and take responsibility for how theyve treated me during this process. I also believe this type of behavior should be publicly addressed so other consumers are aware of how FanDuel handles disputes.
Business Response
Date: 04/19/2025
To Whom It May Concern,

We are writing in response to ***** ****** recent consumer complaint regarding Repair Issues (ID #*********.

We understand the consumers frustration. However, it appears that multiple users were impacted by a notification that was sent in error. This issue has since been resolved. As a goodwill gesture, all affected users were credited a bonus to acknowledge the confusion. No additional compensation will be provided beyond that.

Regarding the account suspension, this action was taken due to responsible gaming-related comments made by the consumer during our review of the system error. As a result, the account was temporarily suspended.

FanDuel considers this matter closed.
Customer Answer
Date: 04/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

My issue remains unresolved because FanDuel has refused to pay out a legitimate jackpot win that I earned while gambling legally on their New Jersey online casino platform. After the win occurred on April 12, 2025, they permanently closed my account without warning, and claimedwithout providing any specific proof or violationthat my winnings were being withheld under their Responsible Gaming policy.

I was not self-excluded. I had no account restrictions or alerts. My play was lawful, and the win occurred during regular gaming activity. I did not violate any responsible gaming limits or rules, and no such violation has been explained or demonstrated.

Despite repeated outreach, FanDuel has:

Failed to provide evidence of any wrongdoing on my part.
Refused to engage in meaningful communication.
Denied access to my account or records.
Ignored formal appeals and ceased responding altogether.

They are citing their terms and conditions as a reason to void the winnings and avoid accountability, even though there is no indication I violated those terms. I believe this represents an unfair and unethical business practice, and my complaint remains unresolved due to their unwillingness to address it with transparency or good faith.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ******

Customer Answer
Date: 05/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Fanduel are not a fair or reasonable company. They are retaliatory and use their terms and conditions to their advantage. Their system told me I won a massive life changing jackpot. They chose not to be a honorable and fair company. They use false advertising and misleading information to all of their customers. This information is absolute fact. Why couldnt they just honor the jackpot? Why would they terrorize a customer in such a fashion that caused so much mental anguish and frustration? It was a sick and cruel joke to play on a paying customer whose not only referred other players to their casino, but had spent a lot of money and time on their casino site. What fanduel did was unnecessary and flat out wrong. Honoring the jackpot would have been the right thing to do no matter how you try to explain it and no matter what your terms and conditions have to say. Fanduel could have paid me the jackpot I won. It would have been nothing to them monetarily. But it would have changed the lives of many people for the better. They simply chose not to honor their jackpot. They chose to not be good, fair, honest, and respectful company. I even offered to negotiate for a much lower amount then the jackpot I won fairly and in good faith. The local news agreed. The ***** also agreed. Wouldnt it be better for business just to award me my jackpot and have me not publicly announce all the evidence and real facts about the situation. Its going to be my life goal to make sure that one way or another fanduel loses more revenue then just the amount of my jackpot no matter what it takes. This has pushed me to the very edge of my breaking point. So dont be surprised when I do something publicly just to make people aware and informed about the true nature of fanduel. The BBB should make themselves aware of just how effed up fanduel truly is.. Close the matter all you want fanduel, nothing is over until I say its over!

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ******

Business Response
Date: 05/06/2025
To Whom It May Concern,

We are writing in response to ***** ****** recent consumer complaint regarding Repair Issues (ID #*********.

We will stand by our terms and conditions here and will not be engaging further.
Initial Complaint
Date:04/18/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Signed up for fanduel got a $250 bonus bow my account is suspended
Business Response
Date: 04/19/2025
To Whom It May Concern,

We write in response to *** ******** recent consumer complaint regarding Account Security Issues (ID # *********

FanDuel monitors all accounts for inconsistent activity and multi-accounting and as a result, on 4/18/2025, FanDuel temporarily suspended *** ******** account due to some inconsistencies flagged by our system.

Shortly after the suspension, a member of the Accounts Team reached out to *** ******** to request verification documents to prove her identity and start the account review.

Once received, our team reviewed the requested information, and requested further clarification regarding *** ******** device being linked to 5 other FanDuel users/accounts , and the e-mail linked to her account having the name of one of the other linked accounts.

Due to FanDuels policy regarding multi-accounting, *** ******* and all the accounts linked to the device are now permanently banned. *** ******** funds on the accounts were returned to her verified address, and FanDuel considers this matter resolved.
Initial Complaint
Date:04/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello fanduel suspended my account about 10 days ago randomly. I had deposited about 5000$ and I was supposed to get winnings of 25000$ and right before that they suspended my Account. I had tried to reach out to customer service for help and they went through verification and now making up some bs saying that my son is using my account as a duplicate account and it violates their terms but why would my account be his since everything is on my name and my social security that I used to sign up for the account also they had verified me by making me take selfies still they think apparently my account is his. Can you guys please help me atleast get my money back, I dont need the account!! Unfortunately I didnt take any screenshot of the ****** didnt know they will scam me like this.
Business Response
Date: 04/17/2025
To Whom It May Concern,
We write in response to ***************************** consumer complaint regarding Billing or Collection Issues (ID #*********.

On 04-10-2025, *** ******* FanDuel account was suspended by the Accounts Security Terms for suspected Fraud concerns. *** ****** was requested to upload verification documents in order to verify her identity and start the account review.

On 04-13-2025, *** ****** was contacted by a member of the Accounts Team and was asked to provide documents verifying her recent payment methods to verify her deposit history.

Once received, we found that while *** ******* FanDuel account was suspended, she continued to deposit and fund another FanDuel account, circumventing the suspension that was originally placed on her own FanDuel account.

Per our terms and conditions, creating or operating multiple FanDuel accounts to circumvent suspensions or exclusions on your primary account or someone else's FanDuel account is in violation of our terms and conditions. Account Sharing or payment sharing in order to circumvent suspensions/exclusions on our platform is a strict violation of our terms. Her account was permanently closed and she was notified of this decision on 04-17-2025.

*** ******* FanDuel account will remain permanently closed. We can confirm there is no balance at this time. FanDuel considers this matter resolved.
Customer Answer
Date: 04/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Fanduel is lying the account that was suspended was my sons which was in the name of **** ****** and I had no idea he deposited in my account which is ***** ****** but they are saying I was using both account. I will take this to court also if its not resolved as I have active bets placed in the account and ********************** is known for suspending peoples account just before they are about to win. My active bets placed was going to hit in a couple of days and they suspended me before that so they dont have to pay anything.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ******
Initial Complaint
Date:04/16/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So this is about fan duel I have had an account with them for a while its been about a month or so and I went to go log on my account was suspended I have sent tons of emails no response there is money on there I absolutely need and them just suspending my account is not cool can you guys reach out and see if they will answer you guys I hate to put shame on there bussiness but stuff they do is definitely not a good bussiness
Business Response
Date: 04/17/2025
To Whom It May Concern,

We are writing in response to ****** ******** recent consumer complaint regarding Advertising Issues (ID #*********.

The consumer's account was temporarily suspended due to concerning comments made in relation to a wager that was not cashed out by him, prompting an internal investigation. Please note that the timing of our reviews may vary on a case-by-case basis, and we appreciate the consumers patience as we complete our due diligence.

We take all user comments seriously, and we encourage consumers to be mindful of the language and requests they submit. Regarding the security of ones phone and applications, it is ultimately the responsibility of the device owner to ensure proper protection. FanDuel is not liable for issues arising from unsecured devices. No refunds will be made.

Lastly, the consumer has played through their entire account balance on 4/6, and there are no withdrawable funds available at this time.

Our team currently has an open case for this matter, and we will contact the consumer directly via email once our investigation is complete.

FanDuel considers this matter pending.
Customer Answer
Date: 04/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ********
Initial Complaint
Date:04/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about April 9 I signed up for a $99, non-refundable seasonal subscription to watch the ** ******. If there was anything on their website saying anything about that including mandatory annual renewal, it was well hidden. Today, April 16, 2025 I got on a chat line on their website and asked how to turn off the automatic renewal. I explained that I am elderly (81) and if I should be unable to watch next year, that this would be beyond my family's ability to stop. If I am able, I would probably sign up again.I got stonewalled and told the only way to stop automatic renewals was to cancel the contract. Of course, if I cancel the contract today I lose the $99, but if I wait until season end, I am gambling that I am around to cancel and remember to cancel. It seems like this is a money grab from the elderly or forgetful at best; possibly illegal, and smells unethical. Plese take note that I was not informed of the mandatory renewal until after the 7 day trial was over and the credit card was charged
Business Response
Date: 04/23/2025
To Whom It May Concern,

We write in response to *** ************ recent consumer complaint regarding Billing or Collection Issues (ID *********.

*** *********** did contact the FanDuel Sports Network customer support team regarding the ability to turn off the automatic renewal for his ****************** subscription.

Their support team did inform *** *********** that there is unfortunately not a way to turn off the automatic renewal. However, he can cancel the subscription once the season ends if he does not wish to renew.

On 4/17, we did follow up with *** *********** to confirm that information.

For further assistance, we recommended *** *********** to contact the FanDuel Sports Network customer support team through one of the following methods:

- Phone: **************
- Email/Chat: **************************************************************

FanDuel considers this matter resolved.
Initial Complaint
Date:04/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On april 12th 2025 around 655pm. I was playing the casino slot game called **** n more puff on the fanduel casino app on my phone. During my play I had HUGE WIN! Flash across my screen. But I noticed my balance had not changed at all. So I closed the game. Back at the main lobby screen I see I have a notification in the global notification area. Once opened I see that it said, HUGE WIN! Exclusive games means exclusive wins! ***** S from ** has just turned a $ spin on **** n more puff into a HUGE $418,578.20 win! I was overwhelmed with excitement and joy. That $ is life changing amount. I saw my balance never changed. Thinking it must be the process when winning a jackpot. After some time I reached out to customer service. 5 hours had passed and after speaking to 3 separate cust ser ***** all with a different answer. I finally reached out to the complaint ***** from there they responded 12+ hrs later. They informed me they were aware of a jackpot email error going to some customers. I replied informing them that I received a in game notification, a notification in the global section, and after checking a email notification too. I told them next that the time that it was taking for a reply was causing me extreme frustration and anxiety having to wait patiently for my nearly half million dollar jackpot that i havent received. All emails that followed from fanduel didnt acknowledge the jackpot entirely. Instead they focused on my emotional state. They wanted me to answer personal questions about my mental health while gambling along with many other simple and personal questions. I replied. 12hrs pass. The final reply with me they again do not acknowledge the jackpot. Instead tell me that, it seems that I may have some trouble managing my activities in a healthy and productive manner. Then said, they take responsible play management very seriously, and as such deactivated my account for 3 months. They caused me the emotions! Then deactivate my account!!?
Business Response
Date: 04/16/2025
To Whom It May Concern,

We are writing in response to ***** ****** recent consumer complaint regarding Service Issues (ID #*********.

We understand the consumers frustration. However, it appears that multiple users were impacted by a notification that was sent in error. This issue has since been resolved. As a goodwill gesture, all affected users were credited a bonus to acknowledge the confusion. No additional compensation will be provided beyond that.

Regarding the account suspension, this action was taken due to responsible gaming-related comments made by the consumer during our review of the system error. As a result, the account was temporarily suspended.

FanDuel considers this matter closed.
Customer Answer
Date: 04/16/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The response from fanduel is a complete spit in the face. There was no ERROR to multiple accounts. I myself and many other fanduel customers can confirm this because it was only my name that appeared in the global notifications. Nobody elses name was in there. Also how is it just a simple error if I received it in triplicate, during gameplay, in global notifications tab, and in email form? Why did customer service *** verify that they could see the jackpot win if it was a mistake. This offer by them and excuse made is a brazen attempt to avoid paying the jackpot to one of its customers. If this jackpot had happened to other customers, why hasnt anyone else mentioned anything? I can guarantee you that if someone else was robbed of a near half million dollar jackpot that they would be even more upset and angered then I am.
Attempting to give $5 to me as some sort of compensation is a complete joke and proves that fanduel are fraudulently advertising their true level of fairness and leaves its customers feeling a false sense of security when it comes to fanduel honoring their own softwares jackpot winnings and their customers whom win. This is just a brazen example of theft by deception and i will not stand for this. I will fight this with every last breath I have to hold fanduel accountable for their company policy and treatment of a innocent and vulnerable customer. If ******************** isnt going to stand by their advertisements promises of fairness and honor the jackpot that they had me win and had broadcast to all fanduel casino nj applications notifications for well over 12+hrs then they have absolutely admitted that they are falsely advertising and that they are not to be trusted by any customer. If the ******************** has any empathy and moral code they would see that fanduel are not a good or fair or respectful casino.
if they could do this so easily to me, just imagine what they would be capable of on a global level. There needs to be oversight and accountability for these type companies. The ***** is most likely on their payroll. N thats why they can easily get away with robbing their customers of nearly a half million dollars without anyone ever saying or doing anything. This was a sick sinister and cruel move to do to one of their customers. If they are saying the game is broken, then how is it they could take from their customers and not inform them of their broken jackpots!? Why havent they? Because the system wasnt broken. The system just didnt want to payout and honor the jackpot just so they could cook their books showing more losses then they actually have had. Pulling this move its called extortion and theft by deception. But oh yeah fanduel are real standup honorable people right!? This is unacceptable and i refuse to accept their offer. Or any other offer except for the jackpot win that I was given and am entitled to. Otherwise this is theft by deception! Once my name location the game i was playing and the amount was broadcast to everyone was the moment that fanduel needed to accept accountability for and WILL HONOR AND GIVE TO ME MY JACKPOT WIN THAT I won fairly and properly as per your scumbag policy and jackpot rules. I dont know how anyone at fanduel ever even sleep at night

i have a interview with local news station to discuss this story along with a phone interview as well. Justice and righteousness awat

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ******

Business Response
Date: 04/29/2025
To Whom It May Concern,

We are writing in response to ***** ****** recent consumer complaint regarding Service Issues (ID #*********.

We understand the consumers frustration however how stance on this unfortunate situation will remain unchanged.

FanDuel considers this matter closed.
Customer Answer
Date: 05/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Just because Fanduel are considering the issue closed, doesnt mean that its over. The fact that fanduel is capable of playing such a sick and cruel game on one of their paying customers is morally and ethically unacceptable by any definition. The fact of the matter is that fanduel had acted in a unprofessional and unfair manner, completely providing proof that they use false advertising about their company. I can understand and respect that this particular situation was only made in error. But the fact that they are unwilling to honor their system and to just be the company that they pretend to be in all of their advertising and honor their jackpot. I was willing to negotiate with them if they werent willing to pay out the whole amount. Now I am constantly plagued with anger and frustration every single time I see or hear their obnoxious deceitful advertisements. Anyone and everyone on this planet, including fanduel employees, bbb employees, and employees with the ***** would been just as angry and irate and JUST as devastated by having been told they won a life changing jackpot that would have done so much for a individual and their family. They say they offered compensation for the issue to all the people who were affected by this error. Yet they offered $5 but only after they had banned me in their clearly retaliatory action after their software gave me so much joy, hope, uncontrollable anxiety, impatience, and uncertainty. Then unrelenting devastation, despair, and soul crushing results. I cant believe that fanduel as a whole have proven to holdno integrity, decency, respect, and accountability. It would have been a much more respectful and honorable act to just hold themselves accountable for their software error and to just pay out the jackpot that would have been nothing to them, but meant everything to a innocent citizen and paying customer whom has even referred friends and family to play on their platform above all other online casinos. Shame on fanduel. I hope the BBB takes this situation seriously and dont just dismiss me as an angry gambler whom just lost his rent money. This is about the brazen disregard for taking accountability, being honorable, their false advertising, and retaliatory behaviors when their systems caused this error. The customers have a right to know that *********************** terms and conditions state that they can legitimately steal from their customers without the customers having any sort of legal action or any real protection. They are not who they advertised and they have forever left a deep scar on me and my family for who needed a win like this for once. My children could have had a future. They could have went to better schools and lived in a better neighborhood. I could have finally got out of the trailer in my friends driveway and into my own home. Im just still so bitter and still feel beyond betrayed and deceived. This isnt acceptable by any definition. **** fanduel. I am not sorry for that final derogatory statement.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ******
Initial Complaint
Date:04/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initially signed up for a 7 day free trial that would become a season pass for $99.99 on March 27th. I was experiencing several issues with the streaming service I had signed up for so I attempted to cancel the subscription and trial before I was charged. Around April 1st I exchanged emails with a support agent who allegedly assisted me in canceling my subscription before the charges were added to my credit card. Then on April 3rd I was charged an unauthorized $99.99 to my *********** credit card. I've since made several attempts to email support and attempt to close the account and get a refund after the 4th attempt and being ignored I have been left no other choice but to file this complaint in an attempt to get a refund on this subscription that I had canceled before the free trial was over and was still charged. ***
Business Response
Date: 04/16/2025
To Whom This May Concern,
We write in response to ****** ********* complaint regarding their refund issues (ID# *********.
We understand *** ********* request for a refund of $100 for the FanDuel Sports Network charge; however, our customer service team exclusively addresses inquiries related to the FanDuel app. Consequently, we are unable to assist with *** ********* refund request.
For further assistance, we recommended *** ******* to contact the FanDuel Sports Network customer support team through one of the following methods:
- Phone: **************
- Email/Chat: **************************************************************
As ****** ********* matter has been addressed, FanDuel considers this matter resolved.
Customer Answer
Date: 04/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I have attempted to call and email with support once again I was on the phone for over 30 minutes with fan duel support and wasn't given a refund yet. They only attempted to get me to troubleshoot and continue service.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *******

Business Response
Date: 04/18/2025
To Whom This May Concern,
We write in response to ****** ********* complaint regarding their refund issues (ID# *********.
We understand *** ******* has continued to experience issues with receiving a refund of $99.99, but unfortunately, our customer service team exclusively addresses inquiries related to the FanDuel app. Consequently, we are unable to assist with *** ********* refund request.
For the best assistance, we recommended *** ******* to contact the FanDuel Sports Network customer support team through email or chat at ************************************************************** once again.
As ****** ********* matter has been addressed, and we are unable to provide any assistance with his refund request, FanDuel still considers this matter resolved.

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