Reviews

This profile includes reviews for Adore Me, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Adore Me, Inc. has 9 locations, listed below.

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  Adore Me, Inc.

  401 Broadway Fl 12 New York, NY 10013-3023

  
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  Adore Me Services, LLC

  100 Sinvalco Rd Secaucus, NJ 07094

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  Adore Me, Inc.

  1400 Willowbrook Mall Willowbrook Mall Store #104 Wayne, NJ 07470-6905

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  Adore Me, Inc.

  1 Providence Place Providence, RI 02903

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  Adore Me, Inc.

  2655 Richmond Ave Staten Island Mall Store #101 Staten Island, NY 10314-5821

  

Review Details

• Review fromAshley B

  Date: 05/15/2025

  1 star
  I would give them a zero if it was possible. I originally had a membership and after the first box I was not impressed. The bras were cute but the cups were too close together. I returned my box on time and they charged me the full price for all of the items because their warehouse hadnt verified receiving my box. I then canceled my account. Fast forward several months and they charged my bank account $80 out of nowhere. I called customer service and the guy on the phone would not let me talk to a supervisor or anyone else. I received a ***** email about how theyd respond to me in 1-2 business days. Here we are 2 business days later and I get another ***** email about how its taking longer to process. Complete BS.

• Review fromDaniel C. M

  Date: 05/10/2025

  1 star
  A scam. Cannot readily cancel vip membership that I did NOT sign up for.

• Review fromSJ M

  Date: 04/26/2025

  1 star
  This company will not give you a refund if THEY make a mistake. They sent me a box full of things I didn't ask for TWICE and showed no accountability for the waste of time and money they caused me.

• Review fromLee W

  Date: 04/13/2025

  1 star
  After 1 purchase they signed me up for their VIP membership without my consent. They started emailing and texting me and I replied to each one saying I was not a member. Then they charged me credit card. I had to go through the hassle of a dispute and cancelling a membership that I never agreed to. They are unethical to the extreme.

• Review fromMelissa C

  Date: 04/06/2025

  1 star
  ZERO STARS. I ordered items from Adore Me on February 13th. I chose this store due to the supposed timely processing and delivery times claimed on the Adore Me website. The companys own website claims 1-2 days processing and 2-6 business days transit time. I read this, recognized it fulfilled the window in which I needed my items, and placed my order. On February 18th, when it became clear the items would not be processed, and therefore, not delivered in this timeframe, and after receiving an email from the company confirming the delay, I called to cancel the order for a full refund. I was told that even though the company would not honor its stated processing and delivery times, it would not issue a cancellation or refund. I queried why this was the case, considering my order hadnt even been processed and was still sitting in a warehouse. I was not given a clear answer. I told them the delivery address was to a hotel that I would no longer be at prior to my vacation, and that the purpose of ordering from this website was to ensure a timely delivery in preparation for my vacation. The customer service representative refused again to cancel the order. I told them that, because I would not be at that hotel to receive the item past their website-stated delivery time, I would then be forced to contact my credit card company for a chargeback. The company NEVER CHANGED ITS PROCESSING/DELIVERY TIMES ON ITS WEBSITE TO REFLECT THESE KNOWN DELAYS. This is fraudulent behavior. They then tried fighting my chargeback. I sent the BBB reviews to my ********** showing the fraudulent behavior of this company. Buyer absolutely beware. They will take your money, not deliver, and fight you on it. HORRIBLE CUSTOMER SERVICE.

• Review fromKatie M

  Date: 03/31/2025

  1 star
  I have currently been waiting 18 days for Adore Me to delete my account as they find a new issue every time as to why I cant delete it. They have my debit card information and I just dont want to do business with them. Today alone Ive spent over an hour trying to call them without any luck. I at this time of writing this have an email thread over 40 emails long with no resolution in sight. I simply dont know what else to do to get them to delete my account.

• Review fromGiselle B

  Date: 03/21/2025

  1 star
  Very bad service I purchased and order through ***** and its been a week and not one representative can tell me the status of my order .Contacted email and by phone and was told my concern was being escalated I would hear from a representative within 1-2 days. Nothing . Each time I call I get the Scripted word escalated Do not buy if you are going through ***** ensure its not from them

• Review fromMelissa P

  Date: 03/19/2025

  1 star
  I signed up for their Elite Subscription box in January. Everything seemed good, my order shipped and I was sent tracking...then a follow up email stating it was running behind. After an entire week of the tracking never moving from ****, I contacted them. I was told per their policy they have to wait 30 days before they can do anything. At that point it was time for my 2nd box to ship. They finally processed the "return" for the items I didn't receive but then the date my 2nd box should have shipped passed and my account then showed it was paused which said that's usually due to payment issues. I made sure that end was good and emailed support. I was told they weren't sure what the issue was and that maybe my stylist was taking longer to pick the items for my box. Another week and still nothing. I emailed again ..this time I was told I hadn't fully completed the profile set up. I responded and asked how they'd processed the first box if that were the case. No reply to that. At this point we're now at the time when my 3rd monthly box is expected to ship. A few days past those dates, I emailed support again. They aren't sure and it should process soon. A couple days later my account shows paused again. Another email to support and I was told they think there is an issue with my account and I should either delete it and start over, or use a different email to create a new one. I asked to have the original deleted. In a reply email confirming the deletion, I was told that I shouldn't make so many changes to the frequency of my subscriptions because that's what caused it to have issues.....The customer service is pretty much non-existent. Not a single sense of ownership to correct any issues I experienced. I've honestly never had such a poor and frustrating customer service encounter.

• Review fromElise R

  Date: 03/15/2025

  1 star
  This company operates as a scam. I returned two items at the same time. I was initially told that I they never received an item so I was not being refunded when I told that it was impossible for them to have received one item and not the other because they were sent in the same package, their tune changed then and they said that they didn't receive the item in time to issue a refund. Additionally, I was told that I was being charged a restocking fee for the item that I allegedly did return on time but since I used a coupon to make the purchase, I would not be getting a refund. Which also didn't make sense because the "coupon" was to allow for an exchange. Their products sizing is so erratic that even exchanging the size, still wasn't going to fit. The only reason that I was eventually able to get a refund is by sending multiple complaints. This is how they operate, hoping you don't have enough time to worry about getting refunds.

• Review fromNolan W

  Date: 03/11/2025

  1 star
  Absolute scam. They charge $40 without consent. On mobile you dont even have option to opt of of vip membership. Hard to cancel. Seems they settled a lawsuit and are still continuing this scam anyways