Reviews
This profile includes reviews for Adore Me, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 678 Customer Reviews
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Review fromStephanie H
Date: 05/01/2023
4 starsNot the same company it was when I became a VIP member several years ago. Shipping takes a while now. I also do t feel the quality is the same.Review fromCrystal M
Date: 04/28/2023
1 starCrystal M
Date: 04/28/2023
First of all I have washed my bras one time and both of them are falling apart. How do you guys fix this situation? I paid **** near 250$ for this to just fall apart and I dont put my bras in the dryer either
Adore Me, Inc.
Date: 08/08/2023
Hello,
Thanks for reaching out.
Could you please help us out with an order number related to this issue and explain your concern at *****************?
It would help us to work towards a solution.
Kind regards,
Adore MeReview fromMelissa C
Date: 04/25/2023
1 starMelissa C
Date: 04/25/2023
Shipping is terrible. Paid for express, item was received 10 days after delivery date. All elite box's are 14 to 16 days late from shipping date. No refunds. Last elite box returned warehouse is saying items were missing I returned and refuse to refund changes says it's my fault they was lost in the mail. Had to dispute changes with my credit card company. Terrible customer service.Adore Me, Inc.
Date: 08/07/2023
Hello *******,
Thank you for your valuable feedback. We intend to learn from every experience We will definitely investigate with our shipping provider to see what may be causing repeated delays.
We have also looked into the Elite charge and noticed that you have received a refund after all without needing to request a chargeback.We hope this helps.
Kind regards,
Adore Me
Review fromKari Z
Date: 04/23/2023
1 starKari Z
Date: 04/23/2023
Did not receive my box in a timely manner. Box came in on vacation & then was charged $324 due to not returning in timely manner. Despite adore me sending me an email stating they were sorry my box was taking longer than. expected. This is the second time i have had an issue with adore me. The last time my shipping showed it was at their warehouse when I sent it back & it took Numerous emails to get it resolved. I decided to give them a second chance because I liked the clothes. But never again. I feel like they scam their customers on purpose. I order from Other online sites with no issues (hello fresh & stitchfix). Stay away from this company.Adore Me, Inc.
Date: 08/07/2023
Hello ****,
We are so sorry to hear about your experience with Adore Me. We willforward your feedback to the relevant team.
We could see that you have been refunded by our customer service for he returned box.
We hope this helps. Never hesitate to reach out for help is you experience any issues.
Kind regards,
Adore Me
Review fromHeather G
Date: 04/22/2023
1 starHeather G
Date: 04/22/2023
I have received one box and been charged for the "service" for 3 months.Customer service took care of refunding the month of February, but since it's a "subscription" service apparently even without receiving a box you get charged $20.00 a month.I am unhappy.I do not recommend this company.Adore Me, Inc.
Date: 08/04/2023
Hello *******,
We are so sorry to hear that the membership was not the best service for you.
We can see that you have been refunded for the styling fee for the box that you have decided to return.We hope this helps.
Kind regards,
Adore MeReview fromLatasha J.
Date: 04/19/2023
1 starLatasha J.
Date: 04/19/2023
The offer said BOGO free. Those words are literally advertised across the screen of the very outfit I brought. Now you tell me the outfit doesnt qualify for this offer. The only reason I brought it in the first place. Ive been a member for will over ten hears but I will never order from them again. Id whether go to ******** secret. So disappointedAdore Me, Inc.
Date: 08/04/2023
Hello *******,
We are sorry to hear about the mishap with the promotion.
We could see that our customer service representative has issued a voucher code for you so that you can take advantage of the free set as advertised.
We hope this helps.
Kind regards,
Adore Me
Review fromKristen V
Date: 04/13/2023
1 starKristen V
Date: 04/13/2023
I have been an "elite" member for two years with Adore Me. On 2 occasions now I have been charged close to $300 for "missing items" after I had returned them. I was told the wharehouse didn't report the items returned within a certain time frame and the items were marked missing. Upon talking to customer services, the items were in fact there. The customer gets charged for the warehouse mistake and I have to now wait 3-5 days for my money back in which I should've never been charged. Not to mention customer service laughed at me on the phone when I tried to explain why I was upset with the company.Adore Me, Inc.
Date: 08/04/2023
Hello *******,
We are deeply sorry to hear about your experience with our service. We will invesigate the conversation with our agent as this is not acceptable.
We will also look into the issue with the warehouse's processes to see how we an improve it.
Thank you for your valuable feedback. We intend to learn from every experience.Kind regards,
Adore Me
Review fromLana K
Date: 04/10/2023
1 starLana K
Date: 04/10/2023
Charged my account for store credit without my permission, had to contact them for a refund. Dont shop here its not worth it for their cheap c***Adore Me, Inc.
Date: 08/04/2023
Hello,
We are so sorry about the misunderstanding. We dedicate one-third of the checkout page to the *** membership information. We can see that you have taken advantage of the refund option and that you have also canceled your membership.
Never hesitate to reach out to our customer service at ******************************* if you experience any issues.
Kind regards,
Adore MeReview fromAudra L
Date: 04/06/2023
5 starsAudra L
Date: 04/06/2023
Though I've ordered from Adore Me online (and it's been lovely) I much prefer to go to the brick-and-mortar store in ***********, **. The staff there are so helpful and kind! Every experience there has been positive and reaffirmed my decision to ditch other big brand lingerie companies.Adore Me, Inc.
Date: 08/04/2023
Hello *****,
We have been so happy to hear about the excellent experience you have had in our store. It is greatly encouraging.
Kind regards,
Adore Me
Review fromPatricia L
Date: 04/04/2023
2 starsPatricia L
Date: 04/04/2023
I am very disappointed with the quality and the cheap appearance of the lingerie!Adore Me, Inc.
Date: 08/04/2023
Hello ********,
Thank you for your valuable feedback.
We intend to learn from every experience. Please take advantage of our exchange option regarding the items you are not satisfied with. You should only keep items that you love.
Kind regards,
Adore Me
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