Reviews
This profile includes reviews for Adore Me, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 678 Customer Reviews
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Review fromAllison R
Date: 05/05/2023
4 starsAllison R
Date: 05/05/2023
The stuff I bought was good, shipping is horrible though. If you don't care when you get your stuff it doesn't really matter, but if you want something for a specific day/trip, order WELL in advance. Everything I have ordered came a few days late, and the most I got was "sorry for the delay, it'll be there soon!" I do wish they'd bring some of the out of stock items back, but it seems like once it's gone, that's it. Some of the bras I've bought seemed a bit too tight for the size advertised, but a couple days of wear and they stretch. Decent prices, cute stuff overall, nice variety in general, especially when you have one of those not-commonly-carried-by-stores sizes.
Adore Me, Inc.
Date: 08/08/2023
Hello *******,
We are appreciative of the detailed feedback. We can learn a lot from your experience.
We are so sorry to hear about the shipping issues. We will definitely look into this as this is not the kind of service we would like to offer.
Thank you for your valuable insight and the 4 stars.
Kind regards,Adore Me
Review fromDana L
Date: 05/04/2023
2 starsDana L
Date: 05/04/2023
I love Adore Me products, but I find that I have spent over $1K on products, but Im not getting much from my VIP membership. Im getting more sales & discounts from VS. Its unfortunate, because I really like the products, but its more costly than I care for, or maybe its just me.Adore Me, Inc.
Date: 08/08/2023
Hello ****,
Thank you for sharing your feedback.
Sales and promotions are an important part of the *** membership. We will look into this how we can improve on the experience.
Kind regards,Adore Me
Review fromTania J
Date: 05/03/2023
1 starGreat experience until you wish to cancel. I received their cancellation confirmation in early March. It's *** and they keep sending items. Dear Adore Me I have all the underwear Indeed. Stop it!!Review fromJoseph S
Date: 05/02/2023
2 starsJoseph S
Date: 05/02/2023
My wife loves most of the items. We signed up for the Elite Box subscription service, where the send you outfits to try and return the items you don't want. The issue is that on multiple times we were charged after returning the items. They claim that the items were returned unsanitary. We returned the items exactly how we received them. Their customer service is totally unhelpful.Adore Me, Inc.
Date: 08/08/2023
Hello ******,
Thank you for sharing your feedback.
We went ahead and made sure that you receive the full refund for your returned order #*********.
We hope this is a helpful resolution.Kind regards,
Adore Me
Review fromKrista S
Date: 05/02/2023
1 starKrista S
Date: 05/02/2023
Shipping took FOREVER and the 2 boxes that I've had shipped arrived at least 2 weeks after they said they would. The items were mostly not at all what I would have chosen for myself. The most recent box I received came with the seal broken and opened, which just creeped me out a little, like someone from shipping opened the items. I don't think i'll be ordering another box from here.Adore Me, Inc.
Date: 08/08/2023
Hello ******,
We were deeply sorry to hear about your experience and the multiple issues.
We will start an invesigation ************ and shipping provider as this is indeed not acceptable. Please do not hesitate to return the items that fell short. You should only keep lingerie that you love.
Kind regards,Adore Me
Review fromBarbara P
Date: 05/02/2023
3 starsBarbara P
Date: 05/02/2023
I was excited to get my monthly box from Adore Me. The first one had a bra that actually fit! Unfortunately, the rest of the boxes had nothing that fit or looked good on me. I couldn't give the feedback I wanted to explain what I liked/didn't like about the items in the box so that my next box would be more to my liking. The items are also expensive. Sorry, Adore Me. I found a store that has lingerie that I like that fits, so I'll be buying my undergarments there.Adore Me, Inc.
Date: 08/08/2023
Hello *******,
Thank you so much for your valuable feedback. We intend to learn from every experience.
We will forward this to the styling department so that we can improve the styling service and adjust it based on feedback seamlessly.
We appreciate your review.
Kind regards,
Adore Me
Review fromLaCinda L
Date: 05/01/2023
1 starLaCinda L
Date: 05/01/2023
Absolutely horrible!!! Charged for items that had been returned, charged for a month that a box never arrived, got sent items I never wanted in my box.Adore Me, Inc.
Date: 08/08/2023
Hello *******,
Thank you for sharing your feedback.
To express our apologies we hve issued a refund for the $20 Resolution charge from December and the latest two styling fee charges each for $20 due to the shipping issue and the unsatisfying styling service.
We hope this helps as a resolution.Kind regards,
Adore Me
Review fromMarguerite M
Date: 05/01/2023
1 starMarguerite M
Date: 05/01/2023
Very displeased! I placed an order for two items. I received one, the other showed back ordered. I called after a month to check the status and was advised, that they didnt have the item and I could have a refund or a credit. When I asked why I wasn't notified, I was told they don't do that. If a customer calls then they issue a refund or a credit. So basically, they are hoping you will forget they owe you product and keep your money. Horrible customer service. I have have had an account for a long time with mediocre service, but this is the last straw for me. I am closing my account.Adore Me, Inc.
Date: 08/08/2023
Hello ****,
We are so sorry about the order short situation. We will suggest retracing the order short processes. You should have received an automated notification email.
Thank you for bringing this to our attention. We hope the refund and the $5 store credit helps as a resolution.Kind regards,
Adore Me
Review fromHeather V
Date: 05/01/2023
5 starsHeather V
Date: 05/01/2023
Great quality and an easy order experience. I love the items I ordered.Adore Me, Inc.
Date: 08/08/2023
Hello *******,
We were delighted to hear about your experience.
We design our products with lots of love and we are so happy that you appreciated our styles.
Kind regards,Adore Me
Review fromRyan L
Date: 05/01/2023
2 starsRyan L
Date: 05/01/2023
I think I was credited too much for returned items, but then without any communication several weeks later there is an unexplained charge. I really think there should have been some communication if my understanding of this situation is correct. If not, then I have no knowledge of this recent charge.Adore Me, Inc.
Date: 08/08/2023
Hello ****,
Thanks for reaching out.
We could see that you have reached out to customer service and were informed about the *** membership and what it entails.
If you have any further questions please let us know at *******************************.
Kind regards,Adore Me
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