Reviews

Review Details

• Review fromPercy R

  Date: 07/21/2025

  1 star
  This company is terrible and doesnt keep any promises made. I received my box after a delayed delivery. Once opened everything was defrosted and rancid. I contacted them immediately and was told by their agent that I would get a full refund and a replacement box free of charge for the inconvenience. Almost 2 weeks later and I didnt receive either. I contacted them again and they claim no refund was ever initiated and they cant send a replacement box now because its out of the remake window. Now Im supposed to be getting an expedited refund for the 2nd time !! I understand things happen but if you want to keep customers at least keep your word **********************.

• Review fromStephen J

  Date: 07/18/2025

  1 star
  They dont inform you when they send out so you never know when you will receive. This is 4th straight month of throwing all the meats out. In hospital presently but will be cancelling when I finally return home.

• Review fromStephanie R

  Date: 06/29/2025

  1 star

  Stephanie R

  Date: 06/29/2025

  Missing a items from box, was told I didn't order 2 and the third, the free item you had to press a special button. False advertising on all steaks, showed 2 in every picture and only 1 delivered. I canceled subscription immediately and was not offered compensation

  Good Chop

  Date: 07/24/2025

  Hi *********, Thank you for taking the time to leave a review! Feedback like yours helps us grow and improve, and we truly value it. We're sorry to hear about the experience you had with our service. Please know this is not the experience we want for you.
  
  After a thorough review of your account regarding the free bacon offer, wed like to clarify that a specific promo code needed to be applied at checkout to receive that item. Upon checking your account, we saw that a different code APPL120-TS was used instead. This code provided discounts of $50 off your first box, $30 off your second box, and $20 off the next two boxes. Because the bacon promotion required a separate, unique code, it wasnt included in your order. We completely understand how important it is to have clear communication around promotions, and were truly sorry this wasnt clearly conveyed upfront.
  
  Additionally, regarding the images of the steaks, the number shown depends on the specific cuts selected. After reviewing your order, we confirmed it included one cut of each steak type. We apologize if the images caused any confusion and appreciate your understanding.
  
  Please know that the lack of clear communication you experienced does not reflect the high standards we hold ourselves to. We are taking immediate steps to address this by escalating the issue internally and providing additional training to our customer service team to ensure clearer communication in the future. Your feedback is invaluable and reminds us how we can continuously improve.
  
  Once again, we truly appreciate your patience and understanding. Thank you for being the best part of GoodChop!

• Review fromSophia W

  Date: 06/18/2025

  1 star
  ********. My dad bought an expensive box of meat which was ALL rancid and inedible. When he contacted for a reimbursement they told him theyd send a new box of fresh meat, he replied saying he did not want it and only wanted his money back. They sent another box anyways and CHARGED HIM for it, this box was also completely rancid. He has contacted many times and is ignored. I recommend literally any other meat company this one *****.

• Review fromCheryl M

  Date: 06/15/2025

  1 star
  I previously left a review back in April and Good Chop responded stating that they would send me a private email to resolve the issues I encountered. I never received an email, just an ad to rejoin. Dont trust this company.

• Review fromLeith S

  Date: 06/10/2025

  1 star

  Leith S

  Date: 06/10/2025

  If I could give 0 stars I would. Received an order. Never had an account. Called customer service. No help at all. After giving info found out ir was placed by a email account that was not me. Apparently someone got my credit card information and address and placed order. I asked for them to come back and pick it up. Was told no, I had to keep it and pay for it. I finally got them to cancel subscription but they would not give me cancelation number.I immediately called credit card company, disputed charge and cancelled card. I made a police report. Threw entire box in trash.

  Good Chop

  Date: 06/16/2025

  Hi *****! Thank you for the feedback! We truly regret hearing about your experience and understand how upsetting this situation must have been. We understand how upsetting it can be to receive an order you werent expecting and we appreciate you bringing this to our attention. Please know, this is not the experience we want for you! To ensure you are properly taken care of, we have reached out to you privately via email.

• Review fromRaime V

  Date: 05/26/2025

  2 stars

  Raime V

  Date: 05/26/2025

  Good until it wasn't. Three orders in a row were incorrect. The first mistaken order, I received the wrong cut of steaks and was refunded the value of the items that had been mistaken and was satisfied with that resolution. The second mistaken order I again received the exact wrong cut of steak but they only refunded me for half and gave a credit for the remainder. I checked my account to make sure the credit was there after my customer service phone call and it was, but it disappeared before my next shipment so I was charged the full amount plus that order was missing items. When I called they said the credit was there, which it's not, but they said it wasn't applied because I received a $1 voucher and they couldn't use both. I told him I had been charged the same amount as my previous orders and he just said he could put the original credit toward my next order, nothing for the missing items. I cancelled my account and it was the first time of the 3 calls that I wasn't put through to their satisfaction survey, I'm still on the call waiting for it and it's already been 6 minutes since he got off the line!

  Good Chop

  Date: 06/13/2025

  Hi Raime! Thank you for taking the time to leave a review! Feedback like yours helps us grow and improve, and we truly value it. We're sorry to hear about the experience you had with our service. Please know that this is not the experience we want for you.
  We sincerely apologize for the distress and inconvenience you have experienced. 
  
  Weve reviewed our records and are pleased to confirm that a refund was issued as compensation for the issue you experienced. In addition, we can see that a $25 credit has been posted to your GoodChop account.
  
  The good news is that this credit does not expire and will be automatically applied to your next box if you decide to reactivate your account. You can view this credit by logging into your account and navigating to your account settings.
  
  We genuinely value your feedback and are committed to learning from this experience to ensure we continue to deliver the level of service our customers expect and deserve. Your satisfaction is important to us, and please rest assured that your concerns will be shared with the appropriate team for further review.
  
  Once again, we truly appreciate your patience and understanding. Thank you for being the best part of GoodChop!
  
  

• Review fromVonnie K

  Date: 05/25/2025

  1 star

  Vonnie K

  Date: 05/25/2025

  Good chop shows deliveries to people that include ribeye and ny steaks but these cuts are not available for you to buy when you go to the site. They do have much cheaper cuts available which are tough and cheap. Why would anyone get lured into this scam of a site. THEY DONT SELL WHAT THEU ADVERTISE! NEVER BUY FTOM GOOD CHOP

  Good Chop

  Date: 06/03/2025

  Hello  ******! Thank you for taking the time to leave a review! It is a feedback like yours that help us grow and improve! Your feedback is invaluable, and we're committed to addressing the issues you've raised. We want to assure you this is not all the experience we want for you.
  
  We're truly sorry to hear that your experience with Good Chop did not meet your expectations. We understand how frustrating it can be when expectations arent met especially when certain premium cuts are shown in our materials but not currently available for purchase. Our selection does rotate based on availability and sourcing, and while we aim to showcase the variety we offer.  we will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
  
  It's through messages like this that we continue to learn and improve how we communicate and deliver value to our customers. Thank you for being the best part of GoodChop!

• Review fromCheryl M

  Date: 04/30/2025

  1 star

  Cheryl M

  Date: 04/30/2025

  I subscribed to Good Chop and received my first box. One if the items I ordered and paid for was missing. I called their customer service and was told they could only credit my account $25, the value of the missing item. I ordered a second box and, again, one item was missing and three were incorrect. Only three of the items I received were correct. And the steaks I ordered were awful-60% was fat. I called and was told that they would either credit my account or refund me $90.98 (the amount I paid for the one missing and three incorrect items). I chose the refund, however, they only refunded $49. I ended up having to pay for the items I did not order and did not want. If I could have returned the box, I would have but that was not an option. And, the icing on the cake came when I tried logging into my account and received a message that they had experienced a data breach and my information had been exposed. I am very unhappy with this company, am deleting my account and will never again subscribe to Good Chop. The quality is not good and WAY overpriced.

  Good Chop

  Date: 05/05/2025

  Hi ****** !Thank you for the feedback! We truly sorry to hear that your recent orders left you feeling so disappointed and frustrated. Its clear that there were several points where the experience didnt align with your expectations, from missing and incorrect items to concerns about product quality and the handling of your refund request. We understand how important it is to feel confident in the service and its never our intention for anyone to feel otherwise. Please know, this is not the experience we want for you! To ensure you are properly taken care of, we have reached out to you privately via email.
   

• Review fromDENIS B

  Date: 04/30/2025

  1 star

  DENIS B

  Date: 04/30/2025

  These guys are a total scam. They show you lots of prime and premium cuts like filet mignon but when you sign up the only stuff they let you buy is c*** that is not worth the subscription price at all. "chatted" with an agent who basically told me that my first order has to be the c*** offerings and then later on I get to "upgrade" to premium meats. F that. Don't waste your money, you'll be sorry

  Good Chop

  Date: 05/05/2025

  Hello *****! Thank you for taking the time to leave a review! It is a feedback like yours that help us grow and improve! Your feedback is invaluable, and we're committed to addressing the issues you've raised. We want to assure you this is not all the experience we want for you and we would love a chance to turn it arround. We aim to be as transparent as possible about how our subscription works, and we completely understand how frustrating it must have been to expect access to premium cuts , only to feel limited options. You trusted us, and we didnt deliver the experience you expected and for that, we  sincerely apologize.
  
  To help clarify things, here are the steps to select your cuts and access premium add-ons:
  
  Desktop:
  
  Step 1: Once you have logged into your account at ************************, select "Change Order" above your preselected cuts on your "My Dashboard" page 
  Step 2: Remove any of the preselected cuts by hitting the minus ( - ), select Add Extra Cut for each new cut you want to add, click the plus ( + ) to increase the quantity, and select Save # Cuts
  Step 3: You will see a pop up confirming your cut selections are saved and can click "Continue to deals" to include our add ons in your order
  Step 4: ******************* if you do not wish to add any deals/add ons
  Step 5: Select Add to Your Box for each new deal/add on you want to add, adjust the quantity for each deal/add on by tapping on the + or -, and select Save Deals
  Step 6: You will see a pop up confirming your new cut selections have been saved for your upcoming order and as your default selection. The pop up message also reminds you of your cutoff to make any changes 
  
  Were committed to delivering high-quality products and a service that feels fair, transparent, and worthwhile wand were thankful for the chance to improve
  
  Once again, we truly appreciate your patience and understanding. Thank you for being the best part of GoodChop!