Reviews

Review Details

• Review fromJim M

  Date: 06/23/2023

  2 stars

  Jim M

  Date: 06/23/2023

  The Meat is Very High in Fat Percentage, and the Sodium is off the Charts. They also place you on AUTOMATIC SHIPMENT without your knowledge, and or, Disclosure is hidden. They just shipped the exact same order I initially placed last month and charged my credit card....... BEWARE!!!!!!

  Good Chop

  Date: 08/09/2024

  Hello ***! We appreciate your feedback and thank you for taking the time to leave a review.Your input is invaluable to us as we strive to grow and improve our service. We want to extend our sincere apologies for the issues you experienced with your order. Please know that here in Good chop, we make sure to deliver high-quality, hormone and antibiotic-free meat and seafood right to your doorstep. We are offering 100% organic meats and we are assuring to stay 100% organic. 
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. To give you an overview of what happened, once a subscription is created and active, orders are automatically processed every 5 days at 11:59 p.m CT for delivery the following week. You have until this time to select your meals or skip the order. If you do not make a choice, our system will choose meat based on your preferences. Please know that the reason we have a weekly cutoff/deadline is to ensure we can procure the necessary cuts to prepare. We need a lead time as we we work with many local farms and fisheries to provide you with the highest quality, best tasting cuts, which is why we work quickly to get your selections to your door. We understand that the communication of this information may not have been as clear as it should have been, and we apologize for any confusion. 
  
  Furthermore, we would like to confirm that the Good Chop account associated with this email address ********************* has been canceled. This measure ensures that no further charges or deliveries will be processed. We truly appreciate your patience and understanding. 
  
  

• Review fromLenore S

  Date: 06/20/2023

  1 star
  I received a coupon for $120 off. I did not realize I had to have 3 full orders (12 different types of meat) for 3 orders. They wanted to take off a portion of the $120 between the 3 separate orders. I got the first box, it was too much meat for my family. I went on to their website, and I changed the date of my next order and I decreased my order to medium. they immediately took away the discount. Then I chose a date of June 15th to get a medium order. My order size is displayed on the top left side of the screen. Instead they did not give me a warning, and just charged me for another whole order for $258.99. I called to cancel this order, and they told me it was too late. I asked for a refund, and they said they couldn't give it to me. They refused to acknowleged they made a mistake, and do anything to fix it. I stopped my subscription. The meat is OK, not worth all that money.

• Review fromCarrie S

  Date: 04/26/2023

  1 star
  Tried one order and the box cam frozen and the fish tasted off and the texture was terrible. I contacted them to get a refund for the fish and they would only credit me for **********. Second meal tried the sirloin steaks. Worst butchering and the meat was soggy and gross. Pork package was cut and the juice spilled all over the floor and fridge. I want a full refund and you can pick up the rest!

• Review fromLaura D

  Date: 10/31/2022

  1 star
  Do not order from this company. I order from this company because of a coupon which made it seem like a good deal. ****** off spread out over three auto shipments. Cant lose right? It arrived nicely packaged, quickly and frozen as it should be. Put it all in the freezer except the burger which I left in the fridge to thaw. It leaked blood all over my fridge. At closer examination I found that the bag the shrimp was packaged in was never sealed properly. CS was nice but I will never get any of my money back as you only get store credit and can not use it with any coupon so I would have had to order 3 more boxes to use my refund. Who would be silly enough to order from them and risk poor packaging again with still no refund

• Review fromAnastasia B

  Date: 08/19/2022

  1 star

  Anastasia B

  Date: 08/19/2022

  I did cancel my subscription same day as I signed up. The choices are very limited. Since they got my credit card number in order for me to register, they used my card to make a purchase and sent me what I did not order. I have email confirming that I canceled the subscription right away. They declined my request for return and refund. I would not recommend anyone to even try to register. They will ship you a random order without your approval or prior contest. Almost like a robbery.

  Good Chop

  Date: 08/09/2024

  Hello *********!Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. To give you an overview of what happened, once a subscription is created, your first box order is generated at the same time your account has been created. After cancelling the account, the initial box still required manual cancellation to halt the processing. Our cut off time is every 5 days at 11:59 p.m CT for delivery the following week. You have until this time to select your meat or skip the order. If you do not make a choice, our system will choose meat based on your preferences. We understand that the communication of this information may not have been as clear as it should have been, and we apologize for any confusion.
  
  We have checked our records using the email address ************************** provided in your review, and we can confirm that a full refund had been issued for the first box to compensate. Know that we genuinely value your feedback. We truly appreciate your patience and understanding. 

• Review fromCheryl K

  Date: 07/31/2022

  1 star
  I only authorized one order. I have refused shipment on the last order and will again refuse shipment on the pending order. They don't seem to keep their records straight.