Complaints

This profile includes complaints for New York & Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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New York & Company has 155 locations, listed below.

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• 

  New York & Company

  330 West 34th Street New York, NY 10001-2406

• 

  New York & Co

  2300 N Salisbury Blvd Centre of Salisbury Salisbury, MD 21804

• 

  New York & Company

  2038 Fox Valley Ctr Aurora, IL 60504

• 

  New York & Company

  Fashion Fair Shopping Fresno, CA 93710

• 

  New York & Company

  4670 Merchants Park Cir # Sp650 Collierville, TN 38017-9130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3, 2024 I purchased an item Sleeveless Halter Neck Scallop Jumpsuit from New York and Company (black size medium). The order number was ********. I received an order confirmation the same day, but never received a shipping notification. When I look up my order, it has a tracking number but appears to have never been actually shipped as no updates have ever been added. I reached out via email on 4/16 and via phone, ******** message, and email on 6/5. I have yet to receive a response or my item despite my threats to report the business. I would like to receive either my item or a full refund as soon as possible.

  Customer Answer

  Date: 07/07/2024

  At this time, I have been contacted directly by New York & Company regarding complaint ID ********, however my complaint has NOT been resolved because:

  I have requested an update from the business after being contacted but they still have yet to send my package or refund my money. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***********************

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by New York & Company regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:06/10/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Less than ************************************** which neither of the clothing items been delivered. One on-line order was placed on 4-30-2024 in the amount $339.97 and the other one on 5-29-2024 in the amount of $84.19. Both orders in the amount of $424.16, I have not received as of today. Both orders were placed on account number ******************, the clothing placed on this account have not been shipped. I have tried several times to contact New York and Company via phone; the customer service rep gives non-working alternate number which appears to be disconnected. At this point I would prefer my credit card charged back in the amount of $424.16, if my items is not delivered within the next 5 days.Thank you.

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order some things from New York & Company two weeks ago and made the mistake and put the wrong address. When they sent me the order number and say thanks for ordering I informed them I put the wrong address gave them the correct address. No response from them, so I emailed them twice no response. I called them about six times and they say they would call me back, no responses. I talked to the credit card company ************* and ask them for a number so I can file a complaint and they gave me a number that was the wrong number. I finally called back and had to beg for a supervisor and she finally gave another number for them that was discontinued also. She final help me look up the complaint information on line and seen a lot of customers filings complaint against the customer service/ordering. My thing is if you dont want a person business you shouldnt sell your clothing. Its not right that we cant get a real person to talk to nor email back. This will be my last time ordering from them. I will continue to order from Macys,I use to work for them in the 80s but they are under a different company.BBB please follow up with them company on whats going on with this company not getting back to there customers not dont return no phone calls!!

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dress and shoes on 5/25. I paid $47.98. These items were "final sale" and cannot be returned. i received my shipment on 6/5 and when I opened the box it was the wrong items. The items were size 6 jeans and a shirt. They sent me the wrong items under my order # N3551593. Because my items were "final sale" I cannot print off a return label. I attempted to email NY & Company at ******************************* but no one will contact me back. I am out of my money for something I cannot wear. If they have my color block piping mule sandals and dress I will take them. If not I want a full refund and I need an address label to return the incorrect items they sent me. thanks

  Customer Answer

  Date: 06/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  I returned the incorrect clothing to NY& ** and a few days later I got the clothes I ordered. I did let NY&** know so they would not refund me any money back. This has been resolved. Thank you.
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 shirts online and the money was deducted from my account but the shirts didnt get received on their end but the money was taken by them and I sent emails and proof money taken and still no response, my bank refused to refund because I made the purchase, told go through merchant and they refuse to respond, have 19 plus emails and proof of deducted funds

  Business Response

  Date: 06/08/2024

  Hello BBB 

  This complaint agents another company called New York and company not New York Fashions 

  as stated on the cedared charge.

   

  please remove this complaint from our file 

  Regards 

  *********************;

   

   

  Customer Answer

  Date: 07/05/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by New York & Company regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

• Initial Complaint

  Date:06/07/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with New York & Company on May 20, 2024, however, I have yet to receive the order. Not only did I not receive the order but I also did not receive an email confirmation of the order, which I suspect has something to do with the missing order. My New York & Company credit card was charged, however, for the $98.42. I have called numerous times, only to get the same voicemail message. I have left several voicemails and sent emails and text messages. I have not received one reply to any attempt.

  Customer Answer

  Date: 07/02/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding New York & Company has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/07/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 24, 2024, I placed an order#******** on the New York & Company Clothing store website, *********************. I bought a Long Sleeve Zebra Print Blouse, Printed Short sleeve button down shirt, Floral Organza Cropped blouse, ********************rise pull-on pants. Normally this type orders will be shipped between 5 or 7 days after placing the order. But I have been following up with them through emails, regarding to the status of the order, but the only response I got is that they are following up with the shipping department and sorry for the delay, but they don't tell me a date when I should receive the order. Also, I requested them to cancel the order and issue a refund, but they said that the store policy for cancellations is 24 to 48 hours after placing the order.

• Initial Complaint

  Date:06/07/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order (******** ) with New York & Company on May 18, for 4 items worth $70.14 with shipping that was supposed to arrive between 5-8 business days. This is the 7th of June and I am yet to receive any information on shipping. The tracking link they sent to me only says the label has been created and the package hasn't been received by **** I followed up with them via email (which they provided on their site) at ************************** on the 1st of June and the 4th of June and haven't received a response yet. I called a phone number ***************) and it kept going to voicemail. As far as I'm concerned - not delivering on purchased goods is a breach of contract as money has been exchanged.

• Initial Complaint

  Date:06/06/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item online with New York and Company on April 14, 2024. The item was the regular price of $65.97. I received the online shipment on April 24, 2024. I was unhappy with the fit and quality of the item, so on the same day, April 24, 2024, I proceeded with the online return process. The website allowed me to enter information for the return, but it did not generate a return shipping label. I continued to contact the company until May 10, 2024, calling and emailing a couple of times a day concerning the shipping label problem and got no response from the merchant. I contacted their reward program bank, inquiring how to contact the company, and they gave me bogus phone numbers. I want to return this item and get a refund. I finally received correspondence from New York & Company on May 15th. I received a return shipping label; upon receiving it, I repackaged the item, took it to my local *** store, and shipped it out on the same day, 05/15/2024. According to the *** Tracking, the package was delivered to the merchant on the following day, 05/16/2024; New York and Company acknowledged the receipt of the package and indicated that I would receive a refund within 5 to 7 business days. As of today, 6/6/2024, it has been 14 business days, and I have not received my refund. This financial dispute between New York and Company is significant because this merchant has issues with its shipping products, return policy, and a flawed accounting system. I filed a complaint with the BBB on 04/29/2024, Complaint ***********. The ******************** closed my complaint because of their inability to contact the merchant. This is why I filed the complaint in the first place: the merchant was not responding to my calls, emails, or text messages. This merchant continues to do business without regard to the hundreds of consumer complaints.

• Initial Complaint

  Date:06/04/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number ******** I purchased 3 items on May 19 for a birthday gift and paid for standard shipping (5-8 business days). It has yet to be processed or shipped out. I asked for them to cancel my order, and they refused. They only offered me a 10% discount on my next order. There will not be a next order since Im not certain that I will ever get my order. I am concerned that I am being scammed.