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Business Profile

Online Retailer

New York & Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for New York & Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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New York & Company has 155 locations, listed below.

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    Customer Complaints Summary

    • 2,533 total complaints in the last 3 years.
    • 217 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been trying to contact this company by email , text and phone with no answer over several days . Ive been trying to track a package that Im missing . Ive tried the 2 phone numbers provided . One is the credit card line , the other merchant . The merchant number goes to a machine and no one answers or calls back . No answer to texts or to the 2 emails provided . Tried to contact via messenger on face book again with no answer . Not sure what else to do at this point .

    • Initial Complaint

      Date:06/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Return was delivered via NEWGISTICS on Feb 5th, 2024.Refund I am due back is $442.48.I'm being told that due to a high volume of returned orders that their warehouse team has been processing, they are currently having some delays in processing the refunds for the returned items.I have been waiting since Feb 5th, 2024 for New York & Company to refund my card $442.48 for Jeans/Pants which were returned back to them.They tell me that their warehouse team is working diligently to process all returns as quickly as possible however I'm getting billed for clothes I did not keep and were returned.ORDER #******** Acct # ending in ****

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company attempts to dodge being held accountable according to the return policy. First, they made it almost impossible to obtain the necessary return label. The link sent didnt work for weeks. Now, even though my return was received back on 5/15, and their policy lists 5-7 days for refund, I am still waiting. I have emailed a dozen times and called (and was forced to leave a voicemail because no one answered) twice.

    • Initial Complaint

      Date:06/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered attached items 1/18/24 and successfully returned 2/5/24 with receipt of returned items by company. Keep getting messages working on it. See below:Due to an unexpectedly high volume of orders, we are currently facing challenges in promptly processing returns. Your return was delivered via NEWGISTICS on Feb 5th, 2024.

    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are facing insolvency & still taking orders thar are not fulfilled.They have no customer service available, have turned their comments off on social media. This is the parent group for New York & Company. They are a disgrace and are defrauding people and not fulfilling orders.

      Customer Answer

      Date: 06/28/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding New York & Company has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *************************

    • Initial Complaint

      Date:06/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with New York and company and placed an order paid extra for fast shipping . I have not received order and no one responds to my 5 emails ! I spent 101 dollars and the company refuses to respond

    • Initial Complaint

      Date:05/31/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned merchandise to New York & Company and they received it on 2/12/24. It has been 109 days and New York & Company still hasn't processed my return, nor have I received any credit back for the merchandise. First New York & Company sent me an email stating it could take up to 41 days to process my return. Then after the 41 days, I reached out to ******** through their customer support email and keep getting the same response, "due to a high volume of returns we currently have delays in processing refunds for returned items".

      Customer Answer

      Date: 06/25/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:05/31/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of jeans that were defective. The company sent me a shipping label, then I shipped the merchandise back to them. Despite their receiving back the merchandise, they failed to refund my money. Also, when I went to their website to notify them of my defective jeans, their system was trying to force me to do an exchange. I had to email customer service about the problem and then had a second problem with their system not generating a return label. This caused me to write them another email. I received the return label, but now they are not refunding me.

    • Initial Complaint

      Date:05/31/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered clothe around the (-7 of May. Was send a note that they had received my order and an *** tracking number s as most immediately. *** *** says it was a created label but they not received the package. I have emailed several time. Called customer service and was told they do t deal with that only take payments. Only to get hold of anyone was to email did that three times and Ive heard nothing. Id really like to have my clothing but I dont know what else to do. Cant call cant get emails answered. Any help you can give me would be great.

    • Initial Complaint

      Date:05/30/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with New York and company on Jan. 6, 2024. Order ******** consisted of 4 items one of which I had to return. Faux Leather Seamed Straight Leg Pant - Item XLARGE / BLACK Email was received on 2/1 saying that return was received and due to high volume of orders there has been a delay in processing my return. Another email was sent on 2/16 stating my return is still processing. I have sent several emails, called and left voice messages and to date no response. Called earlier this morning and had to leave another voice message. It's been almost 4 months and I still don't have my refund but I keep receiving emails for 10% off my next order. After this experience, I will not be ordering from them again. I feel that I should not only get the amount of the return but they should refund the entire order for my time spent trying to contact the company and the poor or should I say lack of customer service.

      Customer Answer

      Date: 06/24/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      *********************

    New York & Company is NOT a BBB Accredited Business.

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